NU Car Rental Reviews

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3 2025.12.06

     

Dtv Performance-wise, it delivers consistently and efficiently. I never faced any glitches, delays, or issues that would disrupt the experience. In fact, it performed better than many similar options I’ve tried in the past. Stability and smooth functionality are essential qualities, and this product/service excels in both areas. It is clear that a lot of effort has gone into testing and refining it to ensure top-tier performance. Another major highlight is the excellent support and communication. Whenever I had a question or needed guidance, the team responded promptly and professionally. They are knowledgeable, approachable, and genuinely invested in helping their users. This level of support creates confidence and trust, making the overall experience even more enjoyable.

Date of experience: 04 December, 2025

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Troy D. 2025.11.25

     

NU CAR RENTAL IN SLC IS #1 I’ve rented from NuCar Rentals in Salt Lake City so many times I’m practically on their Christmas card list—and every single experience has been five stars. The cars are always spotless and brand-new, the staff is unfailingly friendly, and the prices? Let’s just say the other SLC rental companies should be taking notes. The recent change in ownership didn’t just improve things—it transformed the whole operation. If you’re flying into SLC, do yourself a favor and book with NuCar. Then swing back here afterward and thank me. You’re welcome in advance. :-)

Date of experience: 25 November, 2025

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ROGER BROWNELL 2025.08.08

     

Avoid at all costs. We recently rented cars from Nu Car Rental in Denver and Salt Lake City. They had provided a low cost alternative rate when we had reserved the cars but added significant fees and charges to the bill. The agent was smooth and passed everything by us quickly without clarifying the impact of what was being signed. We ended up being charged about three times the average rate for other companies in both cases.

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Juan Nieves 2025.08.08

     

CROOKS!!! NU car rental in Rafael Hernández airport Aguadilla PR are a bunch of crooks, the price that you see is not the price, they'll make get an extra $500 insurance, a dirty car with bold tires, ¡¡¡DO NOT RENT FROM THEM DO NOT!!!

Date of experience: 22 July, 2025

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Andrew Murray 2025.07.24

     

Bad Neighborhood Renta-Car Arrival: Walk through the maze and proceeded to the desk. The attendant (supervisor) barked at me and told me not to come up until called. He seemed to be posturing to his employees at the expense of the customer. There was no sign or indication NOT to proceed. Drop-Off: Drive in early. Gates wide open w homeless transients milling about. Nobody in lot to receive the vehicle. So took the key inside. The girl at the window told me to go put it in the car. I said I felt uncomfortable leaving keys in an unattended car with the gates open and homeless/transients right there. She then threated to weaponize the turn-in process against me " I don't know when I'll make it out there and if you get a late turn-in, it's on you" (note: only one other customer there at approx. 0730). Would not recommend.

Date of experience: 02 July, 2025

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Patricia 2025.06.21

     

DO NOT RENT HERE. IT'S A SCAM. YOU HAVE BEEN WARNED!! I reserved my reservation through Priceline for one day. The total price for the reservation was $16.63. The light bulb should have gone off then that something was wrong. If it is too good to be true there is a catch. The location is off site from the airport, Miami International Airport. I had to wait for about 10 minutes for the shuttle. Not Bad. When we pulled to the location my stomach became queasy. The location looked like a shack. Inside the building was a sign that you had to use the virtual assistant rather than a human being. There were two booths. Inside you encountered a screen. I clicked on the screen and saw a message (see pic) that said, "We are connecting you with one of our representatives now." After waited for 15 minutes only to receive a message (see pic) that said, All of our representatives are currently unavailable; someone will be with you shortly." I heard the person in the booth next to me complete his transaction with the representative so I immediately changed to that booth while she was still connected. The first hiccup was when the representative told me that a $500.00 hold would be placed on my AmEx. I challenged why so much. The usual and customary hold is $200.00-$300.00. I have NEVER had a hold exceeding $300.00 placed on a car rental and I rent cars regularly as I travel often. Next, I was offered liability and collision damage coverage. I informed the representative that I had coverage through AmEx. She then wanted to see the AmEx declaration page. When I refused to provide her with this information she requested to see the declaration page of my personal auto insurance. The more information she requested the more I began to understand that this was a scam. Why did she need access to all this information? So that they could initiate a claim for some trumped up damage to the car? I refused to provide her with any of the declaration pages she requested. The final request was when she offered me toll road coverage. I was told that $29.00 would cover all the toll road charges. When I asked why I could not just pay for the tolls I used or be billed I was told that I would be charged $25.00 for EACH toll I used. At that point I informed the representative that I would not proceed with the rental as this was nothing more than a scam. I was visiting family so called and someone picked me up. My plan was to reserve a car with a reputable company. NU Car is NOT A REPUTABLE COMPANY. IT IS A SCAM AND FRAUDULENT. The total charges would have exceeded $500.00 for a 24hour reservation. NU Car entices you with a cheap rental rate then adds on fees that were never explained in the rental up front. While waiting to be picked up I saw customers either react the same way I did, NOT fall victim to NU Car's fraudulent practices and cancel the reservation or customers jumping through hoops to obtain the declaration pages to their auto policies that the representative offered to assist with obtaining. I am sharing my experience with Priceline.

Date of experience: 18 June, 2025

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tim 2025.04.11

     

PU NU Car rental Stinks P-U NU Car rental (so called) business ---5 negitiveSTARS I should have checked ALL of the reviews, TERRIBLE company very poor communication, no clarity in charges and /or hidden expenses. I clearly explained my ( very well known ) insurance company would supply coverage and all charges and yet they continued to charge me an amount that was almost double the original weekly charge. No chance after you drop off your rental to finalize the charges or have them try to explain why the hidden cost. When you drop off your rental through the in foreign language or gestures the hired help proceed to corral you rapidly to the shuttle service or are extremely rude if you approach the inside counter with questions. Why are the reviews low as well as the prices?....they really aren't they end up costing way more than the well known company's DO NOT USE N U CAR RENTALS...ITS A SCAM AND RIPOFF...Tim G. Denver,Colo. Date of experience: April 05, 2025

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Autumn Lohman 2025.04.03

     

TOTAL SCAM! **Terrible Experience with Nu Car Rental** I had an absolutely awful experience with Nu Car Rental. They are nothing short of a scam! After explicitly telling them I didn’t want insurance and signing a waiver to that effect, they still proceeded to charge me hundreds of dollars for something they misleadingly call an "insurance waiver." The sneaky and scammy wording they use is incredibly deceptive! They claimed to have pulled security footage to prove that insurance wasn’t discussed, but they refuse to show it to me. Talk about untrustworthy! Not to mention, the car I received looked like it had been completely ripped apart by border patrol. To make matters worse, their call center representatives are incredibly rude. It’s frustrating to deal with a company that clearly prioritizes profit over customer satisfaction. I would strongly advise anyone to steer clear of Nu Car Rental if they value their hard-earned money and want to avoid a headache.

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Kajee Jananam 2025.04.01

     

hidden fee, i want to give -1* for the service and Car. i booked 7 seater , on my arrival they don't have the 7 seater. they gave me 9 seater which i don't need. i took that and diver while i want to charge my phone check the charger pot, that doesn't work. if i open the passenger window i cant close for a while. no viper for back window. i call them i explain all these issue , they said ok we will take care. in the end they don't event carte about that but that 9 seater back seat we never open, next day they sent the picture and said we broke the seat cover, that side we never used. additionally one chocolate drop in the front seat the charge that cleaning fee total 920 Swiss franc charge from my credit card. they are giving little cheaper than other rental companies but in the they want to make extra money so they charging other ways. i never going to take this kind of rental again. i did so many rental in so many counties, never face this kind of issue. so sorry to write this review but this is real the want to take more money in other ways.

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mc ms 2025.02.18

     

Estafadores Estafa!!!No alquiléis el coche a esta compañía.Son unos estafadores.Incluso falsifican tu firma.Nosotros alquilamos un coche en Sofía este verano,y no nos devuelven la fianza del coche, alegando que contratamos un seguro extra.Pero no es cierto.Si has sido víctima como nosotros,contacta conmigo.Estamos buscando otras víctimas para denunciar en Bulgària a estos estafadores por lo civil y por lo penal.

Date of experience: 31 August, 2024

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Jeff 2025.02.06

     

Said no to insurance and still charged. Scammed on fuel Scam. Said no to all insurance. Charged for loss damage waiver Told ok to return with a not full fuel tank would be charged 2.79 a gallon charge $12.99 a gallon.

Date of experience: 03 February, 2025

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Jazmyn S. 2025.01.18

     

Verified

The rental experience was perfect. Armando who helped me was extremely courteous helpful and went the extra mile to create an easy and smooth rental. The car was clean and well maintained. The price was affordable. In all honesty it was the best car rental experience I've had in a long time. I will be back!! There were also plenty of vehicles to choose from

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Tong Yang 2025.01.17

     

DO NOT RENT FROM NU CAR NU Car make it quick and easy after you declined their optioins. NU Car told you to initial and your good and on your way. F>>K No! Here is where NU Car get you and mostly likely, your already prepaid and no refund. You lose that money already. On the receipt they tapped on all kinds of taxes that you'd already paid through your bookings. Now, on their clause they added on LOSS DAMAGED WAIVER and SUPPLIMENTAL LIABILITY INSURANCE that they reverse the language from "WAIVED" or"DECLINED" to "ACCEPT". Now your extra fees will cost 1.5 times more than what you already paid. AVOID THIS COMPANY AT ALL COST.

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Janet D. 2025.01.17

     

Verified

This company was awful beginning to end! They rope you into their expensive insurance but do not take it as it's something your personal insurance will take care of!! I was high pressured into this by a guy and felt highly uncomfortable! Then the car gas was at 3/4 tank, PLEASE CHECK AND ALERT! Then all tires were low! Do not rent from these guys!!

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Jeff Wilson 2025.01.15

     

FRAUD/DECEPTION, then refusal to resolve!! I was shocked when I received my final bill to see that they added $250 to a $150 charge for a short term car rental. That's an increase of 166% from what was initially paid and agreed to. None of the add ons were mentioned, much less agreed to. All were a surprise at the end. In fact, the agent specifically stated that they were NOT going to be added. After numerous attempts at resolution, they made it very clear the fraudulent charges would stand, and would not be refunded. The agent was very smooth, and very deceptive, to the point of flat out lying (when I checked out the car), but they couldn't care less. I let them know I would leave this review, and they didn't care about that either. It was clear this was standard practice for them. Do not trust a word they say...and DO NOT do business with them!

Date of experience: 29 December, 2024

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Steve R. 2025.01.15

     

Verified

Don't, I mean don't rent a car from this company. They advertise that they are the cheapest out there. But if you go there, they add a lot of money. We rented a car from them every day at 15.00. From the airport we went to in Phoenix, you have to drive 7 miles from the airport and hitch a ride to their place. The line to the place was once short but it took me over an hour to talk to someone. Then they started adding options to the car that we didn't need and said we would. All said and done and to rent a car for 7 days costs over 600.00. Plus the car they gave me had bad suspension and it was shaky driving over 60 mph, so I brought it back in and they swapped me for another car. Then they did not move to another car on the gas paid I bought from the first car and then I was charged 12.99 per gallon for the gas. I got a refund but it took over an hour on the phone and I had to actually complain to get it back. Please don't approach them.

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Tommy H. 2025.01.15

     

Verified

Paid for rental by Bookings .com. At counter, agent used my credit card for $150 deposit, said I would not be charged except fuel. Used $45@ for prepaid fuel. Nucar deducted $150.14 -- for fuel and toll pass(apparently I initialled ) No mention of toll charges. Will never use NUCAR again-- misleading and liars.

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Ron P 2025.01.14

     

I agree if I could give negative stars I would also. Rented a car from them in *******, ** and worst experience renting a car. Location was off site in an industrial area that looked like a converted restaurant with make shift walls. When renting the car I stated that I decline all additional coverage and proceeded to ******* where I was told too which should have been the decline area. After arriving home I received a bill for coverage that I had declined. The rental of this car is now more than if I had rented from any other onsite company.Customer service was horrible, basically stated "Sorry" tough luck you need to pay.I will never rent from this company every again!If after all the negative reviews you still rent READ and DOUBLE READ everything as they lie to you about where to initial to get you the additional coverage you don't want.

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Maha R. 2025.01.14

     

Verified

avoid this company they are fake you pay for expencive car you reserve it but you end up they give you cheap car broken and they are so rude its very hard even to find their office so rude not responsible

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Michelle F. 2025.01.05

     

Verified

These guys are dishonest misleading crooks. They advertise a low rate then charge you 8x that when you show up to pay! I would give a zero star if I could. STAY AWAY, go to a reputable car rental place! I come to Denver several times a year and NEVER AGAIN will I rent a car from them.

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Reply from NU Car Rental 2025.01.08

Dear Michelle F.,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your disappointment with your recent rental experience. We strive to provide transparent pricing and ensure our customers fully understand all charges before finalizing their rental agreements.

Unexpected charges can understandably be frustrating. Additional fees often arise from optional services, upgrades, or insurance added at the time of rental. If you believe there was a discrepancy between your reservation rate and the final charges, we would like to investigate further and clarify the situation.

Please reach out to us at cc@nucarrentals.us with your reservation details so we can review this matter and work toward a resolution. Your feedback is valuable in helping us improve, and I sincerely apologize for any inconvenience you experienced.

We regret that we did not meet your expectations on this occasion and hope to earn back your trust in the future.

Safe travels,


NÜ Car Rentals