DO NOT RENT HERE. IT'S A SCAM. YOU HAVE BEEN WARNED!! I reserved my reservation through Priceline for one day. The total price for the reservation was $16.63. The light bulb should have gone off then that something was wrong. If it is too good to be true there is a catch. The location is off site from the airport, Miami International Airport. I had to wait for about 10 minutes for the shuttle. Not Bad. When we pulled to the location my stomach became queasy. The location looked like a shack. Inside the building was a sign that you had to use the virtual assistant rather than a human being. There were two booths. Inside you encountered a screen. I clicked on the screen and saw a message (see pic) that said, "We are connecting you with one of our representatives now." After waited for 15 minutes only to receive a message (see pic) that said, All of our representatives are currently unavailable; someone will be with you shortly." I heard the person in the booth next to me complete his transaction with the representative so I immediately changed to that booth while she was still connected. The first hiccup was when the representative told me that a $500.00 hold would be placed on my AmEx. I challenged why so much. The usual and customary hold is $200.00-$300.00. I have NEVER had a hold exceeding $300.00 placed on a car rental and I rent cars regularly as I travel often. Next, I was offered liability and collision damage coverage. I informed the representative that I had coverage through AmEx. She then wanted to see the AmEx declaration page. When I refused to provide her with this information she requested to see the declaration page of my personal auto insurance. The more information she requested the more I began to understand that this was a scam. Why did she need access to all this information? So that they could initiate a claim for some trumped up damage to the car? I refused to provide her with any of the declaration pages she requested. The final request was when she offered me toll road coverage. I was told that $29.00 would cover all the toll road charges. When I asked why I could not just pay for the tolls I used or be billed I was told that I would be charged $25.00 for EACH toll I used. At that point I informed the representative that I would not proceed with the rental as this was nothing more than a scam. I was visiting family so called and someone picked me up. My plan was to reserve a car with a reputable company. NU Car is NOT A REPUTABLE COMPANY. IT IS A SCAM AND FRAUDULENT. The total charges would have exceeded $500.00 for a 24hour reservation. NU Car entices you with a cheap rental rate then adds on fees that were never explained in the rental up front. While waiting to be picked up I saw customers either react the same way I did, NOT fall victim to NU Car's fraudulent practices and cancel the reservation or customers jumping through hoops to obtain the declaration pages to their auto policies that the representative offered to assist with obtaining. I am sharing my experience with Priceline.

Date of experience: 18 June, 2025