NU Car Rental Reviews

Georgi Petrov 2026.09.26

     

SCAM Avoid this company AVOID THIS COMPANY. In my experience, this company operates like a scam and abuses the insurance process. In August, I returned to Bulgaria for a holiday and booked a car through EconomyBookings with full insurance. The insurance was provided through EconomyBookings, not directly through the rental company. When I landed and went to collect the car, I was shocked. They gave me a car that was around 20 years old, had approximately 250,000 km on it, was covered in scratches on the outside, had broken parts inside the interior, and made a strange noise while running. I genuinely could not believe what they were giving me. I have rented cars many times from different companies and in different countries, and they have always been relatively new — usually only a few years old. This car was so old and in such poor condition that I even wondered whether it would leave me stranded somewhere on the road. When I collected the car, I took many photos and videos showing its condition. My holiday was for two weeks. During almost the entire time, the car was parked in a private, enclosed parking area in front of my parents’ house. When I was at the seaside, I stayed in a complex where I had my own private parking space with no other cars parked next to me. Before returning the car, I even had it fully washed so that I could return it in immaculate condition. At first, a young employee from the company handled the paperwork and everything appeared to be fine. Then, at the end, he called the owner/boss of the company. He went to inspect the car and suddenly started claiming that there were scratches on it. I immediately showed him the photos I had taken when I collected the car. The photos clearly showed that these scratches were already there when the car was given to me. Despite this, he started giving ridiculous explanations, claiming that what could be seen in my photos was not actually scratches but simply the way the sunlight was reflecting in the pictures. This made absolutely no sense. The marks were clearly already present when I collected the vehicle. We started arguing about it, and he refused to return my deposit. I did not have enough time to continue arguing because my flight was approaching. What was particularly suspicious was that he then told me not to worry because I had full insurance through EconomyBookings and that EconomyBookings would reimburse me. He even showed me where to go on the EconomyBookings website to make the insurance claim. They charged me almost €1,400. The ridiculous part is that, in my opinion, the entire car was barely worth that amount. They claimed there were four scratches, even though those scratches were already there before I rented the car. The vehicle already had dozens of scratches all over it — probably 50 or more. The fact that the owner immediately knew exactly how I should claim the money back through EconomyBookings made the whole situation feel like a well-practised scheme rather than an accidental disagreement over damage. Afterwards, I started reading reviews from other customers and found reports describing very similar experiences and the same type of situation. Companies operating in this way should be investigated and serious action should be taken. I am writing this review to warn other people who may be considering renting a car from them. AVOID THIS COMPANY. Based on my experience, I would never rent from them again. I believe their business model relies on charging customers for alleged damage to already old and heavily damaged vehicles and then directing customers to recover the money through third-party insurance. Be extremely careful if you decide to rent from them. Photograph and video absolutely every part of the vehicle before driving away. For me, this was one of the worst car-rental experiences I have ever had.
Date of experience: 31 August, 2026

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Randy corson 2026.08.24

     

BIGGEST RIP OFF CAR RENTAL i'VE SEEN IN 50 YEARS!!!STAY AWAY!! DO NOT EVEN THINK ABOUT RENTING A CAR HERE!!! Absolutely the biggest scamming scumbag car rental company I've seen it 50 years! My 4 day quote online was $165. First thing I said was the I did not want any extra insurance or roadside service. They say OK, no problem. Then they give you the paper to initial that you don't want these add-ons. If you don't read every line, they slip in that you agree to a $59 a day insurance charge and a daily charge for road service. Read every line. Most car companies will give you what you want and not try to sneak it in. Total was another $298 tacked onto my bill. Basically my rental charge was tripled. Look at some of the otheR sites that have reviewed the same thing. There are literally thousands.
Date of experience: 16 August, 2026

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Emily Figueroa 2026.05.14

     

Horrible Experience Mi experiencia con NU Cars Rentals en el aeropuerto Rafael Hernández de Aguadilla ha sido, sin exagerar, una de las peores experiencias de servicio al cliente que he tenido en Puerto Rico. Desde el inicio, el trato fue extremadamente poco profesional. La administradora, la señora Carmen, tiene una actitud hostil, arrogante y totalmente inapropiada para trabajar atendiendo clientes. Cada vez que hacía una pregunta sobre el contrato, cargos o políticas, las respuestas eran contestadas con mala actitud, tono déspota y cero interés en orientar o ayudar. En ningún momento hubo empatía, cortesía ni disposición de aclarar dudas básicas relacionadas con el alquiler. La impresión que deja esta compañía es que buscan intimidar al cliente y aprovecharse de la falta de información, en lugar de ofrecer transparencia y buen servicio. Como cliente, uno espera respeto, claridad y profesionalismo, especialmente cuando se están pagando cantidades
Date of experience: 07 May, 2026

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Calvin Kefoury 2026.04.10

     

DO NOT USE NU CAR RENTALS!!! This company is a total ripoff! I confirmed the price online, at the counter and over the phone with customer service. I paid the extra amount for insurance, it is company policy that I do that. At the end of the rental they tacked on another $300 when I returned it, no explanation. The wait to get the car was excessive and it seemed that 2 customers in front of me were super mad at the service they were getting as well. So much so that they left yelling at the service person which they shouldn't have since they were very polite and courteous. I believe the companies policy is a fraud. They require initials on all the charges and then add extra after you drop off the car and fly home.
Date of experience: 20 March, 2026

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Emilie Gates 2026.02.04

     

DON'T BOOK THIS I strongly encourage travelers to research NU Car Rentals / Easeway of Puerto Rico carefully before booking. SAVE YOURSELF!! ZERO STARS I reserved and prepaid my rental through Expedia for $256.52 and purchased Expedia’s insurance for $130. Upon arrival, I was told NU does not accept third-party insurance. I was given a number to contact Expedia, which did not resolve the issue, and Expedia would not refund the insurance once the rental was considered active. I was then required to purchase NU’s insurance coverage for $385.99. I was also required to purchase a toll package costing $79.34. I intentionally avoided toll roads throughout my trip, often adding significant drive time, yet I still only incurred about $4.20 in toll charges. Customers cannot typically provide their own toll pass because tolls are linked directly to rental vehicle plates in Puerto Rico. Between the duplicate insurance purchase and mandatory toll package, my rental costs increased dramatically beyond what was originally quoted. Before booking with ANY Puerto Rico rental company, I strongly recommend asking: “Do your cars already include AutoExpreso or a toll program, and what service fees do you charge?” I would personally choose a different rental provider in the future and hope this helps others avoid similar unexpected expenses.
Date of experience: 16 December, 2025

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RJD Maher 2026.01.30

     

NU CAR: Making life more difficult and less fair for people, one ruined vacation at a time. Booked a standard suv from NU CAR six weeks prior to pickup, and double-checked my insurance to be sure I would not need additional from rental company. We are five person family, so needed the extra space for comfort with room for bags. After an already long day of travel, we arrived on time for pickup, and was told the car booked was unavailable, but we would get a comparable car, yet would need extra insurance, and had to prepay for everything, as well as pay a $300 deposit. Meanwhile I overheard another customer being told they could get a compact suv Nissan Rogue on special for less than half what I was paying, so I said I was curious if that might work for me, but was told it was not the same size as the car reserved, so could not be offered anyway, and there was nothing else on offer on the lot anyway, and with a three hour drive ahead before nightfall, I dropped the subject. I then took the keys for the car thinking it was the standard suv, only to get to the lot to find we were in fact given the compact suv Rogue! When I rechecked the contract, I then realized the Rogue had been switched to be listed as the car rented, and knew then I would be writing this review about NU Car’s unethical practice of lying about the need for extra insurance, and baiting me with one car only to switch it out for another when I took the keys. There are also an additional ~25% extra fee charges on the bill for airport and other trumped categories, an elevated sales tax charge, and a 3% credit card charge. Further the Rogue had over 50,000 miles on it, was not very powerful, and was indeed too small for our needs. Then, after the three hour drive to our destination, I called NU Cat customer service to let them know I was unhappy with how I had been treated, and wanted an invoice adjustment at mimimim to reflect the car degrade and hassle. ‘Customer service’ acted line the payment made was unchangeable, and said all they could offer was a car correction if I wanted to drive back three hours immediately to do the swap! Altogether, then, I suggest everyone avoid this company.
Date of experience: 29 December, 2025

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Troy D. 2025.11.25

     

NU CAR RENTAL IN SLC IS #1 I’ve rented from NuCar Rentals in Salt Lake City so many times I’m practically on their Christmas card list—and every single experience has been five stars. The cars are always spotless and brand-new, the staff is unfailingly friendly, and the prices? Let’s just say the other SLC rental companies should be taking notes. The recent change in ownership didn’t just improve things—it transformed the whole operation. If you’re flying into SLC, do yourself a favor and book with NuCar. Then swing back here afterward and thank me. You’re welcome in advance. :-)
Date of experience: 25 November, 2025

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ROGER BROWNELL 2025.08.08

     

Avoid at all costs. We recently rented cars from Nu Car Rental in Denver and Salt Lake City. They had provided a low cost alternative rate when we had reserved the cars but added significant fees and charges to the bill. The agent was smooth and passed everything by us quickly without clarifying the impact of what was being signed. We ended up being charged about three times the average rate for other companies in both cases.

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Juan Nieves 2025.08.08

     

CROOKS!!! NU car rental in Rafael Hernández airport Aguadilla PR are a bunch of crooks, the price that you see is not the price, they'll make get an extra $500 insurance, a dirty car with bold tires, ¡¡¡DO NOT RENT FROM THEM DO NOT!!!
Date of experience: 22 July, 2025

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Andrew Murray 2025.07.24

     

Bad Neighborhood Renta-Car Arrival: Walk through the maze and proceeded to the desk. The attendant (supervisor) barked at me and told me not to come up until called. He seemed to be posturing to his employees at the expense of the customer. There was no sign or indication NOT to proceed. Drop-Off: Drive in early. Gates wide open w homeless transients milling about. Nobody in lot to receive the vehicle. So took the key inside. The girl at the window told me to go put it in the car. I said I felt uncomfortable leaving keys in an unattended car with the gates open and homeless/transients right there. She then threated to weaponize the turn-in process against me " I don't know when I'll make it out there and if you get a late turn-in, it's on you" (note: only one other customer there at approx. 0730). Would not recommend.
Date of experience: 02 July, 2025

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Patricia 2025.06.21

     

DO NOT RENT HERE. IT'S A SCAM. YOU HAVE BEEN WARNED!! I reserved my reservation through Priceline for one day. The total price for the reservation was $16.63. The light bulb should have gone off then that something was wrong. If it is too good to be true there is a catch. The location is off site from the airport, Miami International Airport. I had to wait for about 10 minutes for the shuttle. Not Bad. When we pulled to the location my stomach became queasy. The location looked like a shack. Inside the building was a sign that you had to use the virtual assistant rather than a human being. There were two booths. Inside you encountered a screen. I clicked on the screen and saw a message (see pic) that said, "We are connecting you with one of our representatives now." After waited for 15 minutes only to receive a message (see pic) that said, All of our representatives are currently unavailable; someone will be with you shortly." I heard the person in the booth next to me complete his transaction with the representative so I immediately changed to that booth while she was still connected. The first hiccup was when the representative told me that a $500.00 hold would be placed on my AmEx. I challenged why so much. The usual and customary hold is $200.00-$300.00. I have NEVER had a hold exceeding $300.00 placed on a car rental and I rent cars regularly as I travel often. Next, I was offered liability and collision damage coverage. I informed the representative that I had coverage through AmEx. She then wanted to see the AmEx declaration page. When I refused to provide her with this information she requested to see the declaration page of my personal auto insurance. The more information she requested the more I began to understand that this was a scam. Why did she need access to all this information? So that they could initiate a claim for some trumped up damage to the car? I refused to provide her with any of the declaration pages she requested. The final request was when she offered me toll road coverage. I was told that $29.00 would cover all the toll road charges. When I asked why I could not just pay for the tolls I used or be billed I was told that I would be charged $25.00 for EACH toll I used. At that point I informed the representative that I would not proceed with the rental as this was nothing more than a scam. I was visiting family so called and someone picked me up. My plan was to reserve a car with a reputable company. NU Car is NOT A REPUTABLE COMPANY. IT IS A SCAM AND FRAUDULENT. The total charges would have exceeded $500.00 for a 24hour reservation. NU Car entices you with a cheap rental rate then adds on fees that were never explained in the rental up front. While waiting to be picked up I saw customers either react the same way I did, NOT fall victim to NU Car's fraudulent practices and cancel the reservation or customers jumping through hoops to obtain the declaration pages to their auto policies that the representative offered to assist with obtaining. I am sharing my experience with Priceline.
Date of experience: 18 June, 2025

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tim 2025.04.11

     

PU NU Car rental Stinks P-U NU Car rental (so called) business ---5 negitiveSTARS I should have checked ALL of the reviews, TERRIBLE company very poor communication, no clarity in charges and /or hidden expenses. I clearly explained my ( very well known ) insurance company would supply coverage and all charges and yet they continued to charge me an amount that was almost double the original weekly charge. No chance after you drop off your rental to finalize the charges or have them try to explain why the hidden cost. When you drop off your rental through the in foreign language or gestures the hired help proceed to corral you rapidly to the shuttle service or are extremely rude if you approach the inside counter with questions. Why are the reviews low as well as the prices?....they really aren't they end up costing way more than the well known company's DO NOT USE N U CAR RENTALS...ITS A SCAM AND RIPOFF...Tim G. Denver,Colo. Date of experience: April 05, 2025

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Autumn Lohman 2025.04.03

     

TOTAL SCAM! **Terrible Experience with Nu Car Rental** I had an absolutely awful experience with Nu Car Rental. They are nothing short of a scam! After explicitly telling them I didn’t want insurance and signing a waiver to that effect, they still proceeded to charge me hundreds of dollars for something they misleadingly call an "insurance waiver." The sneaky and scammy wording they use is incredibly deceptive! They claimed to have pulled security footage to prove that insurance wasn’t discussed, but they refuse to show it to me. Talk about untrustworthy! Not to mention, the car I received looked like it had been completely ripped apart by border patrol. To make matters worse, their call center representatives are incredibly rude. It’s frustrating to deal with a company that clearly prioritizes profit over customer satisfaction. I would strongly advise anyone to steer clear of Nu Car Rental if they value their hard-earned money and want to avoid a headache.

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Kajee Jananam 2025.04.01

     

hidden fee, i want to give -1* for the service and Car. i booked 7 seater , on my arrival they don't have the 7 seater. they gave me 9 seater which i don't need. i took that and diver while i want to charge my phone check the charger pot, that doesn't work. if i open the passenger window i cant close for a while. no viper for back window. i call them i explain all these issue , they said ok we will take care. in the end they don't event carte about that but that 9 seater back seat we never open, next day they sent the picture and said we broke the seat cover, that side we never used. additionally one chocolate drop in the front seat the charge that cleaning fee total 920 Swiss franc charge from my credit card. they are giving little cheaper than other rental companies but in the they want to make extra money so they charging other ways. i never going to take this kind of rental again. i did so many rental in so many counties, never face this kind of issue. so sorry to write this review but this is real the want to take more money in other ways.

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mc ms 2025.02.18

     

Estafadores Estafa!!!No alquiléis el coche a esta compañía.Son unos estafadores.Incluso falsifican tu firma.Nosotros alquilamos un coche en Sofía este verano,y no nos devuelven la fianza del coche, alegando que contratamos un seguro extra.Pero no es cierto.Si has sido víctima como nosotros,contacta conmigo.Estamos buscando otras víctimas para denunciar en Bulgària a estos estafadores por lo civil y por lo penal.
Date of experience: 31 August, 2024

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Jeff 2025.02.06

     

Said no to insurance and still charged. Scammed on fuel Scam. Said no to all insurance. Charged for loss damage waiver Told ok to return with a not full fuel tank would be charged 2.79 a gallon charge $12.99 a gallon.
Date of experience: 03 February, 2025

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Jazmyn S. 2025.01.18

     

Verified

The rental experience was perfect. Armando who helped me was extremely courteous helpful and went the extra mile to create an easy and smooth rental. The car was clean and well maintained. The price was affordable. In all honesty it was the best car rental experience I've had in a long time. I will be back!! There were also plenty of vehicles to choose from

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Tong Yang 2025.01.17

     

DO NOT RENT FROM NU CAR NU Car make it quick and easy after you declined their optioins. NU Car told you to initial and your good and on your way. F>>K No! Here is where NU Car get you and mostly likely, your already prepaid and no refund. You lose that money already. On the receipt they tapped on all kinds of taxes that you'd already paid through your bookings. Now, on their clause they added on LOSS DAMAGED WAIVER and SUPPLIMENTAL LIABILITY INSURANCE that they reverse the language from "WAIVED" or"DECLINED" to "ACCEPT". Now your extra fees will cost 1.5 times more than what you already paid. AVOID THIS COMPANY AT ALL COST.

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Janet D. 2025.01.17

     

Verified

This company was awful beginning to end! They rope you into their expensive insurance but do not take it as it's something your personal insurance will take care of!! I was high pressured into this by a guy and felt highly uncomfortable! Then the car gas was at 3/4 tank, PLEASE CHECK AND ALERT! Then all tires were low! Do not rent from these guys!!

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Jeff Wilson 2025.01.15

     

FRAUD/DECEPTION, then refusal to resolve!! I was shocked when I received my final bill to see that they added $250 to a $150 charge for a short term car rental. That's an increase of 166% from what was initially paid and agreed to. None of the add ons were mentioned, much less agreed to. All were a surprise at the end. In fact, the agent specifically stated that they were NOT going to be added. After numerous attempts at resolution, they made it very clear the fraudulent charges would stand, and would not be refunded. The agent was very smooth, and very deceptive, to the point of flat out lying (when I checked out the car), but they couldn't care less. I let them know I would leave this review, and they didn't care about that either. It was clear this was standard practice for them. Do not trust a word they say...and DO NOT do business with them!
Date of experience: 29 December, 2024

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