Merci pour votre retour positif et vos encouragements ! Nous sommes ravis que notre service ait répondu à vos attentes. N'hésitez pas à revenir si vous avez besoin d'aide ou de conseils.
Kind regards,
Viktoria,
Trustindex Support Team
Melissa Stefano2025.12.02
I posted an honest 1-star review about Yellow Door Care through Trustindex. Their verification process asked me to prove my identity, which I did, but they also wanted proof of “purchase” even though I was not the client — my late father was. I explained this clearly, yet the review was still removed the moment Yellow Door Care reported it.
Trustindex claims its process protects authenticity, but in practice it protects the businesses who pay them. If a paying client can remove a negative review simply by objecting to it, then the system cannot be trusted by the public
....
response to Trustindex.io
I provided proof of my identity and explained clearly that I was not the paying client because my father was the one receiving services from Yellow Door Care. He has since passed away, so I cannot provide “proof of purchase” in his name. He is dead. That doesn’t mean I am not who I say I am. It simply means your system cannot accommodate legitimate feedback when the client is deceased or unable to verify.
This is exactly the problem.
A business can report a review, and unless the reviewer can provide documents that don’t exist or are no longer accessible, the review is removed by default. That makes the process inherently biased toward the businesses who use your platform.
I verified who I am. I explained the situation transparently. The review was still removed.
That’s why I stand by my comment: this system does not protect the public; it protects the businesses who pay to be there
I want to clarify an important point, because the implication in your review isn’t accurate.
Your review of Yellow Door Care wasn’t removed because the company “objected” or because they are a paying customer. Reviews on Trustindex are only removed when the required verification cannot be completed. In your case, you weren’t the direct customer, and we weren’t able to verify your connection to the services received. Without that verification, we’re unable to keep a reported review published. This applies to all users and all businesses, paid or not.
Our goal is to maintain a platform of genuine, verifiable customer experiences. When a company reports a review, we must follow the same protocol every time — verify the reviewer’s relationship to the business, or remove the review if that can’t be established.
We’re sorry if the process felt difficult but we cannot forego authentication when needed. If at any point you’re able to provide proof that confirms your involvement with the business, we’re still open to reviewing it and completing the verification.
Kind regards,
Viktoria
Trustindex Support Team
Nizam Hamid2025.12.02
Why do i feel this is a scammed or hacked site. I have a paid subscription with this site, but for 2 months i am not able to access my account and now they are telling me that the registered email is not correct, and they give me an email address which doesn't belong to me. Also the google review reply doesn't work. And their support team also not helpful.
I'd like to reiterate what we already discussed with you in private messages. We’ve checked your account in detail and can confirm that your add-on subscription is active and there has been no security issue or change made on our side.
Your login email has always been what we confirmed privately, and the address you’re referring to is only set as a notification email. This is why you receive messages there, but it cannot be used to sign in.
Our support team was responsive and has offered several times to help you access your account. We’re still happy to assist and to help you with your login, but we need your cooperation for that.
Thank you for your wonderful review, Ezkes! We truly appreciate your support and are delighted to know you had a positive experience. If you ever need assistance, feel free to reach out.
Kind regards,
Viktoria,
Trustindex Support Team
Rafael Lacerda2025.12.02
Simply amazing!
Functional and super well designed. I’m seriously impressed with this plugin! Congrats, guys — you crushed it!
Thank you so much for your support, Ray! We're thrilled to know you're happy with your experience. Your feedback means a lot and helps us keep improving!
Kind regards,
Viktoria,
Trustindex Support Team
stevemulvey2025.12.01
Works Perfectly
Works exactly as expected “right out of the box” with minimal setup required
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Danke, Roland, für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit der Einrichtung so zufrieden sind. Sollten Sie Fragen haben, stehen wir Ihnen gerne zur Verfügung.
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