Verified Company
Excellent from start to finish – highly recommended
I recently had a complete replacement of a large L-shaped flat roof, including multiple skylights, parapet walls and a number of other complexities. Having previously had the roof repaired twice by other companies and still experienced leaks, I decided enough was enough and wanted the whole roof stripped back and replaced by a reputable company. I’m so glad I found Pro Active Flat Roofing.
I was massively impressed with the whole process from beginning to end. Trish was fantastic from the initial booking of the survey, keeping me regularly updated throughout. Steven carried out the initial survey and was incredibly thorough, talking me through everything and patiently answering my many questions. The quote came through quickly and was detailed, which gave me a lot of confidence in the company.
Damian and Steven then worked with me on value engineering to get the project within my budget, without compromising on the quality of the solution. The whole team was also incredibly understanding when I unexpectedly needed to delay the project by a month.
The operations and logistics were equally impressive. Becky and the team kept everything organised, with the scaffolding, skips and roofing team all arriving exactly when they were supposed to. I received regular updates throughout the project, including daily photographs, and any queries I raised were dealt with quickly and effectively.
The team on the ground were brilliant. They were polite, professional, hardworking and clearly took a huge amount of pride in their work. They were real perfectionists and kept me updated throughout, including flagging any potential issues and discussing them with me before proceeding.
The quality of the finished roof is excellent. It looks really smart and, most importantly, we’ve since had some torrential rain and it finally doesn’t leak! After years of dealing with problems, that is a huge relief.
They also went above and beyond by sorting out an issue that was outside the scope of the project while I was away on holiday, which I was incredibly grateful for.
I would have absolutely no hesitation in recommending Pro Active Flat Roofing. I’ve come to realise that you really do get what you pay for. Having previously tried to save money on cheaper repairs and ultimately paid twice, I only wish I had found Pro Active sooner.
A fantastic company, an excellent team and a first-class job. Highly recommended.
Reply from Proactive Flat Roofing
2026.09.08
Thank you, Ben! We're thrilled to hear about your positive experience and that you’re happy with your new roof. Your detailed feedback means so much to our team—they'll be delighted to know their hard work paid off!
