Verified Company
vérifié
Simply beautiful and relaxing
☺ I truly enjoyed my stay at Salzano Hotel. The location is beautiful, the breakfast was very good, and the room was lovely and comfortable.
Most importantly, the staff were extremely kind and helpful. Special thanks to Myriam🌸,who was incredibly cooperative and supportive beyond words. She genuinely cared about helping us and even followed up to make sure we had enjoyed our stay. She also kindly arranged breakfast for us, knowing we would miss it the next morning due to our very early trip to Milan.
I travel twice a year, and honestly, I have never met a hotel reception staff member like her. This is the truth.
I will definitely return again, as I truly enjoyed my stay.
☹ Nothing everything is perfect ❤️
The reception staff were highly unprofessional, disrespectful, and displayed an unacceptable attitude toward customers. Their conduct lacked basic courtesy and professionalism expected in such a role. This experience was extremely disappointing and reflects very poorly on the overall management and standards of the establishment.
Réponse de SALZANO Hotel - Spa - Restaurant
2025.12.16
Dear Mr. Ismail
We sincerely apologize for the mistake regarding the payment and for the inconvenience caused. This should not have happened, and we fully acknowledge our mistake.
We understand how frustrating and disappointing this situation must have been, and we truly regret your experience.
This has been a valuable learning experience for us, and we are taking steps to improve our payment processes in the future.
We are also sorry if our communication during this situation did not meet expectations. We truly regret the experience and apologize for the frustration caused.
Kind regards
Family Salzano
We sincerely apologize for the mistake regarding the payment and for the inconvenience caused. This should not have happened, and we fully acknowledge our mistake.
We understand how frustrating and disappointing this situation must have been, and we truly regret your experience.
This has been a valuable learning experience for us, and we are taking steps to improve our payment processes in the future.
We are also sorry if our communication during this situation did not meet expectations. We truly regret the experience and apologize for the frustration caused.
Kind regards
Family Salzano
Overall, it was a very good experience. The hotel’s decoration is unique and gives it a special character, and the atmosphere was relaxing and enjoyable.
However, the cost is relatively high compared to the value provided. In addition, the breakfast options were limited.
Réponse de SALZANO Hotel - Spa - Restaurant
2025.12.16
Dear Mai Abdel-Qader
Thank you very much for your kind feedback!
We are very happy to hear that you have enjoyed your stay and appreciated the decor.
We are sorry to hear that you feel that the prices were to high and you have not fully enjoyed our breakfast.
Kind regards
Family Salzano and their team
Thank you very much for your kind feedback!
We are very happy to hear that you have enjoyed your stay and appreciated the decor.
We are sorry to hear that you feel that the prices were to high and you have not fully enjoyed our breakfast.
Kind regards
Family Salzano and their team
Das Essen war der Hammer!! Der Tisch war liebevoll dekoriert und der Service sehr freundlich. Es war einfach alles perfekt. Die Dekoration im Romantikzimmer war ein bisschen wenig.
Réponse de SALZANO Hotel - Spa - Restaurant
2019.01.05
Lieber Grappa85
Herzlichen Dank für die tolle Bewertung. Es freut uns sehr, dass Ihnen das Essen geschmeckt hat. Gerne nehmen wir den Input der Romantik-Deko im Zimmer entgegen und schauen, wie wir dies verbessern können. Es war uns eine Freude, Sie bei uns zu haben. Wir wünschen Ihnen alles Gute.
Herzlichst
Familie Salzano & Team
Herzlichen Dank für die tolle Bewertung. Es freut uns sehr, dass Ihnen das Essen geschmeckt hat. Gerne nehmen wir den Input der Romantik-Deko im Zimmer entgegen und schauen, wie wir dies verbessern können. Es war uns eine Freude, Sie bei uns zu haben. Wir wünschen Ihnen alles Gute.
Herzlichst
Familie Salzano & Team
vérifié
Toujours satisfait. Je reviendrai une 3eme fois.
☺Les plus gros atouts de l'établissement sont le SPA et le restaurant.
Le SPA est grand et très bien équipé.
Le restaurant propose une cuisine de qualité, le chef propose des options sans les produits allergènes (Gluten) et l'équipe en salle est très professionelle et courtoise.
☹L'équipement des chambres commence à se faire un peu vieux :)
Stayed here during our recent trip the Interlaken area. The family that runs it is super friendly and helpful. The hotel itself is gorgeous, the amenities are lovely, the beds are comfy and the restaurant was delicious! Perfect location just outside of town that was quiet and beautiful.
Réponse de SALZANO Hotel - Spa - Restaurant
2025.11.12
Dear Erin
Thank you so much for your loving words! We are very happy to hear, that you have enjoyed your stay at SALZANO. The family and the team are dedicating their time to make our guests stay unforgettable.
We would love to welcome you again!
Kind regards
Family Salzano and their Team
Thank you so much for your loving words! We are very happy to hear, that you have enjoyed your stay at SALZANO. The family and the team are dedicating their time to make our guests stay unforgettable.
We would love to welcome you again!
Kind regards
Family Salzano and their Team
vérifié
Très bon hôtel à Interlaken. Spa incroyable
☺Le spa est un énorme point positif dans l’hôtel. Il est extrêmement bien équipé, moderne. La piscine extérieure est très jolie et agréable. La chambre Natura est très bien ainsi que la literie. Le personnel est très aimable !
☹Le petit déjeuner pourrait être meilleur.
