Just Right Reviews

Chris Sebba 2026.10.17

     

Updated review: Just Right Heating and Cooling. I no longer can recommend this company. I was once very happy with the service I received from Just Right Heating and Cooling. In July of 2021, they installed a heating and cooling unit it our house. We had annual check-ups for about 3 years with no problem. I, at that time was paying for a Comfort Rewards Program/Membership which was an additional cost. Then the company was taken over with new management. Our first check-up with the new company resulted in our needing to do very expensive upgrades. I could not understand why they were suggesting all this when they are the ones that installed it 3 years earlier. I did not choose to have the upgrades done as the system was working great. I quit the Comfort Rewards program. The next year I had the system checked using a coupon. I don’t remember if I had an issue that year. But this year, in June or July I called to set up an appointment using a coupon. They made an appointment for Aug 21st, which I had to reschedule due to my husband having surgery. It was rescheduled for Sept 15th. I received notice after confirming the day before that they would have to reschedule. It was scheduled for Oct 16th again I confirmed and then the morning of the appointment I receive a text saying they will have to reschedule. Keep in mind that this check-up was for my air conditioning unit. I find the entire experience horrible. I was told if something was not working, I could be seen. I had no problem while on the expensive “Reward” program getting an appointment. My unit was fine until the company was bought out and then I was given a hard sell to buy expensive upgrades. This company and all their employees provide excellent customer service. They are very good at keeping up great communications. They are always professional, polite, and good at providing terrific results. We are very happy with all the equipment we have purchased and had installed.

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Reply from Just Right 2023.10.19

Thank you for sharing your positive experience with Just Right Air, Chris! We’re thrilled to hear that our team provided excellent customer service and that you’re happy with the equipment installed. If there is anything we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again in the future!

G G 2026.10.16

     

Very thorough and provided us great recommendations.

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James Daly 2026.10.16

     

Technicians were great, but the company charges 50-100% more than other companies in SLC, and they use high pressure sales tactics to get you to sign before you have a chance to get quotes from other companies. Update: they’ve called me about 20 times over the past year trying to fish for business even after I’ve asked them to remove me from their call list and cancel my membership. Down to 1 star.

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Reply from Just Right 2026.06.24

Hi James ... thanks for the review and feedback. We monitor our prices to stay competitive in the market but arent the cheapest (or most expensive) for our services. We will continue to monitor our pricing though to be sure we are reasonably priced for our customers.

Cheers,

Just Right

Allie Leininger 2026.10.16

     

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Brent Wilson 2026.10.16

     

Just Right did a fantastic job for us. We had a big HVAC project (splitting one large system into two smaller systems), and we had an outstanding, efficient experience starting with our comfort advisor Vaughn. Vaughn listened to my vision for the project and then made it happen, even starting install the next day. Several skilled HVAC personnel were involved with our project. We worked a lot with Jake and Ramon. These guys are experts but still listened to my input when I had suggestions. Their work was beautiful. All of the Just Right personnel inspired confidence and were great to work with. It was even a delight seeing the big bear on the Just Right service vans. This was the right team for our project, and we would definitely choose them again.

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Lonah Masinde 2026.10.16

     

It was nice to work with Stefan. Stefan was professional and thorough in his assessment of the leaking concern I had.

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Reply from Just Right 2025.10.08

Thank you, Lonah! We’re thrilled to hear Victor and Daniel took great care of your installation. We’ll be sure to share your kind words with them. We appreciate you choosing Just Right!

Sandi Je 2026.10.16

     

Steffan came in a timely manner, was totally professional, and addressed all my concerns regarding my furnace. I am very happy with the service from Just Right and Steffan.

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William Warlick 2026.10.15

     

furnace service. Great with scheduling and communication. Technician was thorough, explained the issues well, gave me options, and solved the problem.

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Miles Jackson 2026.10.15

     

Did everything correct including caulking around the toilet.

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Reply from Just Right 2026.07.16

Thank you for the review, Miles. Getting the caulking right is one of those details that matters and it's good to hear the crew didn't skip it. We'll pass the compliment along to the team.

David Leisure 2026.10.14

     

They do good work. Been with them for years. They did keep postponing my air conditioner service until I really didn’t need to use it this year and I do note that the last few times they’ve come they find something wrong and try to sell me something very very expensive. Not sure if this is a new policy but I really don’t appreciate it. In fact it’s offensive.

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Reply from Just Right 2025.09.04

We’re so glad you had a great experience. From our family to yours, thank you!

Erich Thaemert 2026.10.13

     

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Reply from Just Right

Thanks for the five stars, Erich. If you ever need us again, we're always a call away.

Samuel Cohen 2026.10.13

     

We had a new AC installed in September. Today when we turned the furnace on the AC turned on (instead of the heat). The technician had somewhat difficulty time understanding the wiring issue between the furnace and the AC but fixed it after a while.

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Reply from Just Right

Thanks, Samuel. Wiring conflicts between a new AC and an existing furnace can be tricky to trace, and we're glad our tech was able to work through it and get everything sorted out. Stay warm this season!

Don French 2026.10.13

     

Rich gave me prompt and professional service for my HAVC inspection. The blower required cleaning for this 6 month service. His answered my questions, and left everything clean. Thank you!

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Reply from Just Right

Rich will be glad to hear this, Don. Prompt service and leaving things clean are exactly what we aim for, and it sounds like he knocked it out of the park on your HVAC inspection.

Justin J 2026.10.13

     

My review was removed for some reason.... So I'm reposting it with more context. (But no wonder they're at 4.8 stars) Working with Just Right has left me with a terrible taste, particularly after spending $27,000 with them. Never again. And I suggest you look somewhere else, and at least get second opinion. Also I gotta say, once they had my money, the service and follow-up went from annoyingly consistent to just jaw-droppingly poor. They should have renamed themselves to "Just Don't Care Now - Plumbing, Heating, & Cooling". They have done nothing but drop the ball while telling me whatever they needed to in order to get me to go away for a while. This needs to be addressed still. The original situation: I had an issue with my system, which turned out to be a filter problem that I thought I had recently addressed... but at any rate, I paid them $850 that day to install a soft-start capacitor on my compressor to help with startup power draw. At that time it was fully inspected and no issues were found. Then because I was now a VIP member (a yearly fee), they came out to inspect the system for the summer. This time they told me that my heat exchanger was cracked and they were locking me out of using my system. I'm not convinced it was, and I should have gotten a second opinion. Hindsight... But I was in the market for a heat pump so I went ahead with the install. Before the installation I told them I wanted to keep my old furnace and compressor because they were both high-quality and still in good working order. Well, had I not caught them in time, they would have been gone. They were both sitting at the street ready for pickup... Furthermore, in the process of removing my old system they had no regard for keeping it in good condition. There's a panel missing from the compressor and I've been waiting for 8 months on a heat exchanger that was under warranty. I've been told and assured several times that it had been ordered, but I still don't have it. Aside from this, the airflow in the home is terrible. One side of the home is always cold, while the middle where the thermostat is installed is often 7 degrees different. This is 15- 20 feet away, just down the hall and into the bedroom. Oh, and they still owe me a duct cleaning... I guess I'll have to call and remind them.

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Reply from Just Right

Hi Justin,

Thank you for taking the time to share these detailed concerns, and we deeply apologize for the frustration and delays you have experienced. Investing any sum of money with us should come with absolute peace of mind and exceptional follow-through, and it is clear we have fallen short of that standard here.

We take your concerns about your missing panel, the status of your warranty heat exchanger, temperature variances in your home, and your outstanding duct cleaning very seriously. We want to investigate every point you’ve raised immediately and get these items resolved for you.

Please reach out directly to our team at (801) 302-1154 or info@justrightair.com so we can prioritize your account and schedule a dedicated site visit. We appreciate your patience and welcome the opportunity to make things right.

Sincerely,

Just Right Plumbing, Heating, & Cooling

Gailen Hess 2026.10.12

     

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Reply from Just Right

Thanks for the five stars, Gailen. If you ever need us again, we're here.

Nancy Hess 2026.10.12

     

We want to thank Austin G. for follow-up warranty service we received today. He addressed our concerns and there was no charge. We have purchased our air conditioner, water heater and this year a new furnace from Just Right and are very satisfied with their service. Gailen and Nancy

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Reply from Just Right

Thanks, Nancy and Gailen! Really glad Austin was able to follow up and get your concerns handled under warranty. It means a lot that you've trusted us with your AC, water heater, and now your new furnace. We look forward to being your go-to team for years to come.

Marge Horner 2026.10.12

     

We just had the vents all cleaned. The gentleman was very thorough and did a great job.

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Reply from Just Right

Thanks, Marge! Glad the vent cleaning went smoothly and that our tech was thorough with the work. We'll pass along the kind words to him.

Tyrone Mosley 2026.10.10

     

Your service person kept me informed along the way. He stayed late and insured that the work was completed

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Reply from Just Right

Thanks, Tyrone. Staying late to get the job finished right is exactly what our team aims for, and it's good to hear he kept you in the loop the whole way through. We appreciate you trusting us with the work.

Antony Purpura 2026.10.09

     

On September 14, my mom needed her old pipes under her home replaced with new PEX pipes and Just Right did an amazing job for a very reasonable price. Julio and Josiah were very thorough and knowledgeable. Thank you, Just Right!

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Reply from Just Right

Really glad Julio and Josiah could take care of your mom's repiping project. A full PEX replacement is a big job, and it sounds like they handled it the right way. We'll pass along the kind words to them both!

Patty Young 2026.10.09

     

Great service! Austin g. Very knowledge able..

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Reply from Just Right 2022.09.01

We appreciate the review, Patty! Thank you for choosing Just Right.