Verified Company
A couple of months ago, I had a leak in my front yard where my main water line connects to my house. The folks from Legacy promptly came out and fixed the problem at a VERY reasonable price. Fast forward to this past week…I was mowing and discovered a growing puddle at the same place in my front yard where I had the issue before. I called Legacy and they sent someone out the same day! The plumber, Douglas, discovered that a root from a nearby tree had grown and pushed into the same pipe that had been previously repaired causing the connection to leak! The workers showed us exactly what had happened, explained what they were doing, and cut back the root and repaired the pipe all at NO CHARGE! We have been very pleased with the work and professionalism of Legacy Plumbing and will continue with them as happy customers!
Reply from https://www.legacyservicesac.com/
2026.08.04
Thanks for the fantastic review! We're happy to have served you well.
The technician was informative and professional. We renewed our contract with Legacy due to their excellent service.
Reply from https://www.legacyservicesac.com/
2025.02.11
Hi Fredilyn! Thank you for continuing to trust Legacy Home Services for your 🏡 maintenance needs! We are thrilled to hear that our technician provided informative and professional service. Your satisfaction is our top priority and we are grateful for your kind words with your 5 ⭐⭐⭐⭐⭐ review. We want to make sure our customers are always happy with our services, so please don't hesitate to reach out if you ever have any concerns. Thank you again for choosing Legacy Home Services and we look forward to serving you in the future!
Ivan came out to do our 6 month maintenance today. He was very professional and did a great job explaining everything he was doing. We are very pleased with Legacy HVAC and the service Ivan provided us today.
Reply from https://www.legacyservicesac.com/
2024.10.09
Thank you for your kind words, Elizabeth! We are thrilled to hear that Ivan provided you with top-notch service during your maintenance appointment. Our team at Legacy Home Services always strives to provide the best experience for our customers. Let us know if there's anything else we can do for you in the future. Take care!
Fast response and very knowledgeable personnel. Very detailed and informative post brief.
Reply from https://www.legacyservicesac.com/
2026.04.17
Thank you, Troy! Fast response and keeping our customers fully informed after every visit is something we take seriously at Legacy Home Services. We're glad it came through and we look forward to serving you again!
I always get the best service and honest advice from Legacy Home Services. Skyler quickly identified our issue with condensation issues due to home builders incorrect setup and clearly laid out my options to fix it.
Reply from https://www.legacyservicesac.com/
2026.08.03
Hello Casey! We're delighted you had a great experience with us. Thanks for the 5-star review! We'll be here for you when you need plumbing services, electrical services, or HVAC service!
I appreciate Garrett at Legacy for treating us with courtesy, respect and honesty in taking care of our HVAC needs. He offers great advice to keep our system operating efficiently. I trust him to suggest the replacement parts we need to keep us running without needing any emergency services, as well as not trying to sell us things that are not needed. Our HVAC is running really smoothly, giving us low energy costs and a comfortable home environment. Thanks Legacy. I highly recommend you for our HVAC annual inspections. Today we had an electrical issue that disabled our garage door opener on our way out the door to an all day surgery appointment. When we returned, I phoned Legacy, and I was able to get an electrician, Jon in about an hour.Jon was very professional, courteous and helpful in solving the problem, as well as getting our garage door working again. He took the time to figure out which circuit breaker worked the garage door opener, so we could reset it ourselves in the future if this ever happened again. Very grateful for the fast and professional service. So glad we have the Legacy Family Plan.
Reply from https://www.legacyservicesac.com/
2024.09.06
Hey there Marilyn! Thank you for the 5 🌟🌟🌟🌟🌟and shoutout to Garrett here at Legacy Home Services. We're thrilled to hear he provided you with top-notch service and honest advice for your HVAC needs. Trust is everything in this industry and we're glad we have yours. Keep enjoying that smoothly-running system and low energy costs in your comfy home! See you at your next HVAC inspection. 😉 Thanks for choosing us!
They were very responsive to my request for service. I am very satisfied with their fix of my problem and have signed up for third continued service program.
Reply from https://www.legacyservicesac.com/
2023.08.24
Thank you for the 5 ⭐ rating and support in Legacy Home Services! Take care!
Couldn’t be happier, Jack was extremely personable. We had Legacy out for an AC Tune up. It’s been a while since we had it checked out. I feel great about the system going forward the next 12 months now that Jack checked it out. Id highly recommend using Legacy.
Reply from https://www.legacyservicesac.com/
2026.08.01
Hello Mitchell! We're delighted you had a great experience with us. Thanks for the 5-star review! We'll be here for you when you need plumbing services, electrical services, or HVAC service!
I'm honestly not sure Google gives me enough space to say everything I want to about Legacy Home Services. 😄
I've worked with a lot of home service companies over the years, and I can genuinely say this has been the best experience I've ever had.
Our A/C decided to quit... because apparently it enjoys dramatic timing in the Texas summer!
I called Legacy around 4:35 in the afternoon expecting to schedule an appointment for another day. Instead, the person who answered the phone was incredibly helpful, understood the urgency of our situation, and had a technician at our home within just a couple of hours. That alone was impressive.
Jack was the technician who came out after hours, and he was fantastic. He was incredibly knowledgeable, took the time to answer every question we had, never made us feel rushed, and even had a great sense of humor, which was appreciated while we were sitting in a hot house!
The next day I spoke with Travis, who patiently walked me through all of our options.
I had plenty of questions... probably more than the average customer! 😂 He answered every one of them without ever making me feel like I was taking up too much of his time.
You could tell he genuinely wanted us to make the best decision for our family, not just make a sale.
Then came Keith and Justin, who handled the installation.
They were professional, courteous, and kept me informed throughout the entire process. Justin even took the time to walk me through the new thermostat, explain everything they had done, and make sure I was comfortable using the system before they left.
That level of customer care is becoming harder and harder to find.
A huge thank you also goes to Jen, who kept everything moving behind the scenes. She made sure all the paperwork, warranty registration, and communication stayed organized, and it was obvious she truly cared that everything was handled correctly.
One of my favorite things about Legacy was their communication.
From the moment your appointment is scheduled, you're kept informed every step of the way. You receive reminders, a photo of the technician who's coming to your home, which I really appreciate these days, and even a link that lets you track exactly where they are and when they'll arrive.
No wondering if "we'll be there this afternoon" actually means six hours from now!
I also love that they're a local company.
Every single person I talked to made it clear that if I ever had questions, even long after the installation, I could simply call and they'd be happy to help. That kind of customer support gives you so much confidence that you're working with people who truly stand behind their work.
It's obvious these guys have built a company that genuinely cares about people.
Every employee I interacted with was kind, knowledgeable, professional, and took pride in doing things the right way. That culture doesn't happen by accident.
If you're looking for an HVAC company that treats you like a neighbor instead of just another appointment on the schedule, I honestly can't recommend Legacy Home Services enough.
Thank you, Jack, Travis, Keith, Justin, Jen, and everyone else behind the scenes. You've set the standard for what great customer service should look like, and thank you for taking such great care of our family. ❤️
Reply from https://www.legacyservicesac.com/
2026.08.01
Hi Heather!
Thank you for sharing such a thoughtful and detailed account of your experience with Legacy Home Services. We are sincerely grateful for your kind words and are honored that our team was able to assist you promptly during an urgent air-conditioning failure in the Texas summer heat.
We particularly appreciate your recognition of Jack for his after-hours response and professional demeanor, Travis for the careful guidance through available options, Keith and Justin for the thorough installation and clear instruction on the new thermostat, and Jen for the careful coordination of paperwork, warranty registration, and ongoing communication. Their collective efforts reflect the standard of care, knowledge, and accountability that we work to maintain with every customer.
Your comments regarding our communication practices—appointment reminders, technician identification, and real-time arrival tracking—are especially meaningful. As a local company, we remain committed to transparent service and lasting support long after the installation is complete.
Please feel free to contact us at any time should questions arise. We are always available to assist you and your family.
With sincere appreciation,
The Team @ Legacy Home Services
Thank you for sharing such a thoughtful and detailed account of your experience with Legacy Home Services. We are sincerely grateful for your kind words and are honored that our team was able to assist you promptly during an urgent air-conditioning failure in the Texas summer heat.
We particularly appreciate your recognition of Jack for his after-hours response and professional demeanor, Travis for the careful guidance through available options, Keith and Justin for the thorough installation and clear instruction on the new thermostat, and Jen for the careful coordination of paperwork, warranty registration, and ongoing communication. Their collective efforts reflect the standard of care, knowledge, and accountability that we work to maintain with every customer.
Your comments regarding our communication practices—appointment reminders, technician identification, and real-time arrival tracking—are especially meaningful. As a local company, we remain committed to transparent service and lasting support long after the installation is complete.
Please feel free to contact us at any time should questions arise. We are always available to assist you and your family.
With sincere appreciation,
The Team @ Legacy Home Services
David was on time and finished early. Can’t ask for more than that. He was very courteous. Very good experience talking with him.
Reply from https://www.legacyservicesac.com/
2026.07.30
Hi William ! We greatly appreciate your business and for the great review! Thank you so much and we look forward to service you again with our plumbing, electrical, and HVAC services!
Update (July 2026): I recently used Legacy Home Services again, this time to replace my water heater. Once again, they were professional from start to finish. The technicians (Tommy and Doug) were extremely professional and friendly. They explained my options, completed the installation (it was perfect), and left the work area clean. The pricing matched the quoted amount, and they handled everything, including hauling away the old unit. It's reassuring to find a company that delivers consistently good service, and I wouldn't hesitate to recommend them.
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Legacy Homes technician Jack Seibel performed scheduled maintenance on our HVAC / AC system. He discovered a blown capacitor on the circuit board in the attic. He could have just replaced it and left, but he knew it blew due to a loose wire somewhere. He spent the extra time to find the loose wire and resolve that issue and then retested everything. He was awesome. In fact, we have had the same experience with ALL Legacy technicians. Legacy is an awesome company, and I would recommend them to everyone. You won't be disappointed!
Reply from https://www.legacyservicesac.com/
2025.09.11
Wow, Jeff! Thank you for the fantastic 5-⭐⭐⭐⭐⭐ review! 🎉 We're thrilled that Amber could work her scheduling magic and get you that same-day AC inspection! And kudos to Kyle, our HVAC superhero, for impressing you with his knowledge and professionalism. We truly appreciate you choosing Legacy Home Services! Stay cool! 😎✌️
Garrett was very helpful. He took time to not only check everything but also explain how I can do things to help my unit. He tried to do the most helpful tools and showed me exactly what to look for and also scheduled a follow up to make sure his fixes continue to work!
Reply from https://www.legacyservicesac.com/
2023.09.22
Hi Stefanie,
Thank you so much for sharing your kind words about Legacy Home Services and Caring Romeo! We are passionate about providing excellent home services, and we're delighted to hear that your experience was a 5 star one with us. We really appreciate your taking the time to share your feedback, and we are looking forward to seeing you again for a follow up to make sure everything is running optimally.
Warm regards,
The Legacy Home Services Team
Thank you so much for sharing your kind words about Legacy Home Services and Caring Romeo! We are passionate about providing excellent home services, and we're delighted to hear that your experience was a 5 star one with us. We really appreciate your taking the time to share your feedback, and we are looking forward to seeing you again for a follow up to make sure everything is running optimally.
Warm regards,
The Legacy Home Services Team
My A/C wasn't cooling and Legacy Home Services was able to send Skyler out that afternoon. I can't say enough good things about this company. Everyone who had come out to do the yearly maintenance have been super friendly and respectful.
Reply from https://www.legacyservicesac.com/
2026.07.30
Hello Wanda! We're delighted you had a great experience with us. Thanks for the 5-star review! We'll be here for you when you need plumbing services, electrical services, or HVAC service!
Great company - very happy with their service membership. Holden found some serious wiring issues and fixed them right away. The discounts alone on the replacement products paid for my membership renewal for the upcoming year. Great work!
Reply from https://www.legacyservicesac.com/
2026.01.30
Thanks for the fantastic review! We're happy to have served you well.
Kyle quickly looked over everything I had a question about, fixed what he could on the spot and gave some good advice on long-term solutions for the rest. Great experience!
Reply from https://www.legacyservicesac.com/
2025.03.13
Hey Dustin! 🌟 Thank you for the fantastic 5-⭐⭐⭐⭐⭐ review! We’re thrilled to hear that Ivan gave you the VIP treatment during your systems check. His ability to sprinkle in some maintenance wisdom is just icing on the cake! We appreciate your trust in Legacy Home Services and look forward to keeping your home systems in tip-top shape. If there's anything else we can help you with, just swing by! 🏡✨
Very pleased with Garrett’s professionalism and work.
Reply from https://www.legacyservicesac.com/
2024.03.22
Hi John! We are honored to have earned your ⭐⭐⭐⭐⭐ review! Our team takes great pride in delivering top-notch service to all our clients, and we are extremely grateful to you for noticing. Special thanks to Garrett for doing such a great job. We really appreciate your support and good words, John.