Zone Heating & Air Reviews

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Zone Heating & Air rating: 4.9 out of 5 from 108 reviews

4.9 | 108 total

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5 stars

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What customers say about Zone Heating & Air

Recent reviews

Michael Tate 2026.10.20

VERY pleased with the knowledge and professionalism of the sales rep. He took all the time needed to understand my goals and clearly explain the options along with pros/cons. They are the only HVAC company I have ever dealt with who offered a Manual J load calc without me requesting it. I have never had a contractor perform these calcs before and it gives to owner a detailed picture of you heating and cooling requirements. I have not yet purchased a system, however based on the sales phase I have a very good impression of Zone Heating & Air

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Reply from Zone Heating & Air 2026.10.05

Thank you, Michael! We really appreciate you sharing such detailed feedback about your experience. We believe taking the time to understand your home and explain your options clearly is an important part of the process, and we’re glad that came through during your consultation. We appreciate the opportunity to earn your business and hope to work with you in the future!

sheryl weitnauer 2026.10.20

Roderick is friendly and professional. Zone is very easy to work with. I highly recommend them!

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John Minter 2026.10.20

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Reply from Zone Heating & Air 2026.04.08

Thanks, John! Glad you were happy with the pricing and your HVAC maintenance. We appreciate your review!

Sam Lombardo 2026.10.19

These guys are on time and very thorough I highly recommend Zone Heating & Air to anyone.

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Reply from Zone Heating & Air 2026.06.15

Thank you, Sam! We appreciate the kind words and are glad you had a great experience with our team. Thanks for choosing Zone Heating & Air!

gregory Fields (puck) 2026.10.18

Roderick and Zone always do a great job! They have been doing so for years!

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Reply from Zone Heating & Air 2026.10.19

Thanks, Gregory! We appreciate your continued trust in Roderick and the Zone team over the years. Thanks for continuing to choose Zone Heating & Air!

Jeremy Berry 2026.10.16

I had a great experience with a new install 5 years ago. I had a minor short shut down my system a couple days ago. These guys got here quickly and efficiently handled my problem. Thanks again guys!

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Reply from Zone Heating & Air 2026.10.19

Thanks, Jeremy! We're glad we could get your system back up and running quickly. We appreciate your continued trust in Zone Heating & Air!

Brian Cohen 2026.10.15

Jason initially scoped out the project (2 mini split installs) and put together a clear and fair proposal. Scheduling was easy. Barrett and Brian completed the installation in 6.5 hours. Extremely professionally installed, clear communications, great job cleaning up the work site. Highly recommended.

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Reply from Zone Heating & Air 2026.10.19

Thanks, Brian! We're glad Jason helped make the process clear and straightforward. We appreciate you choosing Zone Heating & Air for your mini-split installations!

MTECH 2026.10.07

Great customer service, professionalism, and attention to detail

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Reply from Zone Heating & Air 2026.10.09

Thank you for the great review! We're glad you were happy with our customer service, professionalism, and attention to detail during your heating system installation. We appreciate you choosing Zone Heating & Air and trusting our team with your home!

Sallee Arnold 2026.10.03

The Young man was very personable.

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Reply from Zone Heating & Air 2026.10.05

Thank you, Sallee! We’re glad you were happy with the price and had a great experience with our technician. We appreciate you trusting Zone Heating & Air with your A/C and heating maintenance!

Cari Williamson 2026.10.01

They always take care of my problems or just maintenance in a very timely manner. Affordable, friendly, tell me what they find and explain it to me.

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Reply from Zone Heating & Air 2026.02.09

Thank you for the 5-star review! We appreciate you choosing Zone Heating & Air.

John May 2026.10.01

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Reply from Zone Heating & Air 2026.10.05

Thank you for taking the time to leave us a rating, John! We appreciate your support and hope to have the opportunity to serve you again.

Bruce Quiggle 2026.09.30

The staff and technicians at Zone are always professional, courteous and friendly. They always have my best interest at heart.

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Reply from Zone Heating & Air 2026.10.01

Thank you, Bruce! We really appreciate your kind words about our team. It means a lot to know that our staff and technicians have consistently provided professional, friendly service and have always had your best interests in mind. We appreciate your continued trust in Zone!

Bearly Moving 2026.09.29

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Reply from Zone Heating & Air 2026.09.29

Thanks so much!

Sally Stapleton 2026.09.25

Roderick is early and on time. He’s very thorough and a nice person. Thank you.!

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Reply from Zone Heating & Air 2026.06.22

Thank you, Sally! We appreciate you choosing Zone Heating & Air for your HVAC maintenance and are glad you had a great experience with our team.

Linda Calhoun 2026.09.24

Zone is on time and always helpful. They are thorough and explain any issues clearly. They offer options when available. I never hesitate to call if I have a concern or question. I recommend this company with confidence.

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Reply from Zone Heating & Air 2026.03.18

Thank you Linda for your kind words! We're happy to help!

Nathanael Lawrence 2026.09.19

Don’t be fooled by other good reviews on here. This company is sleazy and tried to manipulate us into buying an entire new system and lied about the problem. Would have cost us thousands for a problem another company fixed in seconds. Beware of hvac companies and always get a second or third opinion. Scary this one is a certified carrier company and they run a shady business. quality over profits if you want to succeed.

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Reply from Zone Heating & Air 2026.09.29

Nathanael, I haven’t heard back from you yet. I really need to find out what happened so we can either retrain or replace the technician. We just celebrated our 30th year in business and we certainly didn’t get there by operating as you described. Please email me at trey@zoneheatingandair.com and let me know when you are available for a call. Thank you.

Nathanael, As can be seen by our thousands of online reviews, we don’t often have unhappy customers. I can’t claim that we are always perfect, but when we aren’t, we own it, do our best to make it right and we learn from the experience to prevent future problems. I would really appreciate the opportunity to speak with you about what happened. I couldn’t find your name in our system. Would you mind emailing your phone number and address to me at trey@zoneheatingandair.com? I look forward to hearing back from you. Thanks!

Pamela Head 2026.09.15

Roderick, the technician, was wonderful and professional.

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Reply from Zone Heating & Air 2026.09.16

Thank you for the great review, Pamela! We’re glad to hear Roderick provided wonderful and professional service. We appreciate you choosing us for your HVAC repair!

Jorge J Hernandez 2026.09.14

Roderick is excellent! He always does a great job.

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Reply from Zone Heating & Air 2026.09.14

Thank you, Jorge! We’re glad to hear Roderick continues to provide excellent service. We appreciate you trusting Zone Heating & Air with your HVAC needs!

Jinam Kim 2026.09.09

Jason came to give an estimate and consultation. He was recommended to us by our pastor, and he was amazing. He took time to answer all our questions and was very thorough with his explanations. We would recommend this company's services for your HVAC needs even if you have little knowledge about heating/air. I'll be sure to update my review after installation

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Reply from Zone Heating & Air 2026.05.28

Thank you, Jinam! We’re so glad Jason was able to make the process comfortable and informative for you. We truly appreciate the recommendation and look forward to working with you on the installation!

LuAnn Marlow 2026.09.09

Great service everytime. I highly recommend Zone!

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Reply from Zone Heating & Air 2026.09.14

Thank you, LuAnn! We truly appreciate your continued trust in Zone Heating & Air. We’re glad we can consistently provide great service, and we appreciate the recommendation!

Frequently asked questions about Zone Heating & Air

How many reviews does Zone Heating & Air have?

Zone Heating & Air has 108 reviews on Trustindex, collected from Google and Trustindex.

What is Zone Heating & Air's average rating?

Zone Heating & Air is rated 4.9 out of 5 based on 108 reviews. 94% of reviewers gave five stars.

Are Zone Heating & Air reviews verified?

Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.

How do I write a review for Zone Heating & Air?

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Replies to 99% of reviews within 1 day

About Zone Heating & Air

Zone Heating & Air is based in Buford, United States and is listed under HVAC Contractor on Trustindex. On Trustindex, Zone Heating & Air has collected 108 reviews from Google and Trustindex, with an average rating of 4.9 out of 5 — 94% of customers gave five stars. The company has claimed its profile and replies to 99% of reviews, usually within 1 day. Read the latest Zone Heating & Air reviews below or share your own experience.

Zone Heating & Air is a family-owned HVAC company serving Metro Atlanta and North Georgia with expert heating and cooling services. For more than 30 years, the company has provided HVAC installation, repair, maintenance, and system replacement backed by NATE-certified technicians and Carrier Factory Authorized Dealer status. Known for exceptional customer service, thousands of five-star reviews, and a commitment to keeping homes comfortable year-round, Zone Heating & Air is a trusted choice for residential HVAC solutions.