You Local - Rome Reviews

Hi Wayne,

We sincerely apologize once again for the inconvenience and disappointment caused. As explained to you on the morning of the tour, we discovered that, due to a communication issue between Viator and our booking software, your reservation had unfortunately not come through to our system. We identified the problem that same morning and a full refund has been issued. We’re truly sorry that this situation disrupted your plans and affected your experience in Rome. We hope to have the opportunity to welcome you back in the future and offer you the enjoyable experience you originally expected. Warm regards

Hi Judith,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that the marathon and the resulting traffic restrictions may have made getting around Rome more challenging than usual, and we would like to clarify the circumstances surrounding your missed tour. The Colosseum Archaeological Park was open as scheduled, and the tour was operating as planned. The day before the tour, we sent you a reminder via Viator, as well as by SMS and WhatsApp. The message specifically recommended allowing extra time to reach the meeting point, taking into account possible traffic and transport disruptions. Although a marathon was taking place in the city, the metro was operating regularly, and our meeting point is located directly opposite the Colosseo Metro station exit. Furthermore, we were operating two semi-private tours at the same time that day, and all our other guests arrived punctually. In your case, our guide kindly waited an additional 25 minutes before starting the tour. However, as explained on several occasions during the booking process, admission tickets to the Colosseum Archaeological Park are issued for a specific entry time, and the tolerance allowed by the admission staff is very limited. Given these restrictions, further delays would have put the group's access to the sites at risk and unfairly affected the other guests who had arrived on time. For these reasons, we were unfortunately unable to wait any longer. Nevertheless, despite your late arrival and the missed tour, we provided you with the admission tickets so that you could still attempt to visit the sites independently. We understand how frustrating it must have been not to join the tour as planned, and we regret the disappointment this caused. We hope this explanation helps clarify that our decision was based on the site's strict entry requirements and our responsibility to the other participants, while we made every reasonable effort to assist you. Kind regards

Hi Robert,
Thank you for your kind words and for sharing your feedback! We’re delighted to hear that you found the guide knowledgeable and that the entry process was easy. We’re sorry that the radios were not working properly throughout the museum and that this made it difficult to hear the guide. We truly appreciate you bringing this to our attention, as clear communication is an important part of the experience. We hope to have the opportunity to welcome you again and provide an even better experience!

Dear Catherine,
Thank you so much for your kind feedback!
We’re delighted to hear you enjoyed the tour, and we hope to welcome you back to Rome soon.

Thank you very much for your kind review. It’s wonderful to hear that you enjoyed the explanations and appreciated the local highlights. We do hope to welcome you again soon!

P.S. Giovanni Romulus says: Ave, Thomas! 🏛️

Hi Deborah,

Thank you so much for your wonderful review! We’re delighted to hear that you had a fantastic time and that Alessio made your experience so enjoyable and informative. We’ll be sure to share your kind words with him. It was a pleasure having you with us, and we truly appreciate your recommendation. We hope to welcome you again on another adventure in the future!

Hi Tom,
Thank you for sharing your experience!
We’re glad the tour gave you a deeper perspective on the Colosseum and the history surrounding it. We hope to see you again soon in Rome!

Dear Paul,
Thank you for your kind words!
We’re delighted to hear that you enjoyed the experience and that Alessio made your visit so engaging with his knowledge and enthusiasm. We’ll be sure to share your lovely feedback with him. We hope to welcome you back to Rome soon!

Dear James,

Thank you so much for taking the time to share your wonderful experience! We’re delighted to hear that you and your wife, along with your friends, enjoyed your visit to the Vatican. We’re especially pleased that the private, intimate nature of the tour made your experience more enjoyable and allowed you to appreciate the Vatican Museums, Sistine Chapel, and St. Peter’s Basilica at a more personal pace. We’ll be sure to share your kind words with Alessio. His knowledge and passion are truly appreciated, and we’re happy to know he helped make your visit so memorable. Thank you again for your recommendation, and we hope to have the pleasure of welcoming you back to Rome in the future!
Kindly,
YoulocalTeam

Dear Thomas,
Thank you for your kind review and for recommending our guide. We're delighted to hear that you found Fabiana's knowledge and explanations excellent.
We also appreciate your feedback regarding the audibility. We would like to clarify that headsets were not provided for the Vatican Museums because, for small groups such as yours (5 participants in total), they are normally not required. However, headsets were provided for the visit of St. Peter’s Basilica, as they are mandatory there even for very small groups.
We’re sorry if at times it was difficult to hear, and we’ll certainly keep your feedback in mind as we continue to improve our guests’ experience. We hope to welcome you again on another tour soon!

Warm regards