Impossible à joindre, numéro de téléphone plus a jour, watsapp idem, j'ai eu une double réservation, impossible de l'annuler j'ai donc perdu 72€ c'est n'importe quoi 🤬
Respuesta de City Tours Co
2026.10.23
Dear Guest, We are sorry to hear that the tour did not meet your expectations. Unfortunately, according to cancellation policy, activities with entrance tickets already issued can’t be refunded since tickets are issued in advance. Please note that we do not communicate with customers via WhatsApp. Phone numbers are not outdated. Our customer service is available 7 days, from 09:30-18:00. If you wish to communicate further with us, do not hesitate to reach out. Best regards, Customer Care Team