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Dr Ghani was really informative and took the time to answer all of my questions and concerns. I left the clinic feeling like I actually understood my options and could make the right decision about what treatment to have. Really appreciated him taking the time to explain everything properly. I’ll definitely be back and would happily recommend him to anyone considering treatment.
Really happy with the treatment I’ve had at Rejuvenance. I had a large keloid on my shoulder, one on my chest and a couple on my face. I had laser and steroid treatment and they have all flattened really well.
It did take around a year to get to this stage, and there were times when the keloids would start growing again, so I’d definitely say just be consistent and stick with it because it really does work!
Everyone there has been lovely and really helpful throughout. Would definitely recommend them if you’re looking into keloid treatment!
Unprofessional and poor customer service
Reply from Rejuvence Clinic
2026.07.02
This is a paid service. We can’t book an appointment for you to see our doctors if you refuse to pay for the consultation within the specified time. We followed all of our due diligence and normal protocols. We booked an appointment for you. Asked for payment before the appointment. Gave you the payment deadline. Our system cancelled the appointment due to non payment.
This is no different to booking a ticket with an airline. You can’t arrive at the airport expecting the airline to hold onto the seat for you because you’re going to pay when you want. Every organisation has policies and procedures in place to be able to function as a business. We expect those wanting to use the service to please abide by these rules and regulations. We clearly asked for payment prior to booking the consultation. This is to avoid no-shows on the day of your appointment. You did not pay and our system cancelled your appointment. This is not unprofessional and poor customer service. This reflects more poorly on you than it does on us.
This is no different to booking a ticket with an airline. You can’t arrive at the airport expecting the airline to hold onto the seat for you because you’re going to pay when you want. Every organisation has policies and procedures in place to be able to function as a business. We expect those wanting to use the service to please abide by these rules and regulations. We clearly asked for payment prior to booking the consultation. This is to avoid no-shows on the day of your appointment. You did not pay and our system cancelled your appointment. This is not unprofessional and poor customer service. This reflects more poorly on you than it does on us.
Very disappointed!
I had surgery at this clinic, but Dr. Sam Ghani was extremely unsanitary and unprofessional, laughing and talking during the procedure. Furthermore, some people were filming, which I never authorized. All this chaos caused an infection that remained open for 1-2 years and left me with a scar that, unfortunately, I will have to bear forever.
I have not received any help or reimbursement.
I do not recommend this clinic.
Reply from Rejuvence Clinic
2026.07.06
Thank you for your review. This is the second review you have left for us. On the previous occasion we have requested to contact us directly regarding your concern as we were unable to locate your details on our system.
We would really appreciate if you could get in touch so that we can look into your concerns.
We would really appreciate if you could get in touch so that we can look into your concerns.
Dr Naeem Mitha is an amazing dermatologist! He is kind, welcoming and always makes you feel at ease. I received medical laser treatment from him for my Hidradenitis Suppurativa that I have been struggling with for over a decade and have had great results with him. The amount of knowledge that he has around my condition is very reassuring and incredibly valuable. The receptionists and assistants were lovely too. I would definitely recommend, thank you for everything :)
I visited this clinic for a scar-removal treatment, and unfortunately the results were very disappointing. The treated area now looks worse than before, and I will need to seek help elsewhere to try to fix it. The experience did not meet my expectations in terms of care or outcome. Based on this, I cannot recommend this clinic for scar-removal procedures.
Reply from Rejuvence Clinic
2026.03.10
Thank you for providing us with the feedback here. We are sorry that you felt your experience with us was disappointing. We also appreciate that you are a returning client following previously successful treatment with us and of course are also equally disappointed that you feel this way now.
Scars and their treatment are very much a dynamic process and scars go through a number of phases before they mature and settle. All treatments for scarring especially keloid scarring involve in most instances the use of steroid injections. These injections come with side-effects that are well documented and always highlighted to clients. The two main side-effects are lightening of the skin (hypopigmentation) and thinning of the skin (skin atrophy). Unfortunately, you had the side-effects in one of the scars and not all of them. This can occur in any client but from our extensive experience some are definitely more prone to this than others. Also just because this did not happen previously doesn’t mean it can’t happen at a repeat treatment. The nature and cause of the scars can also be a significantly contributing factor. When this does occur, due to our extensive experience, we know exactly what to do and how long these changes take to reverse. In almost all cases they always reverse. Indeed, we would argue that in the case of certain patients some of these side-effects can prove to be slightly advantageous as the long-term effect following reversal of these side-effects is that the scar is left in a much better place.
Our advice in these cases is always to be patient and wait for the scar to remodel and for the atrophy and hypo pigmentation to recover which happens in all cases. Following this, the scar is often in a much better place than when we started. Therefore, as you feel that the scars are in a worse place than you started, our advice would be not to try and fix them as they are now still in the process of fixing and hence patience will result in an overall improvement in the scar appearance over the next few months. The treatment is not complete but in fact in process. But of course avoidance of the side effects with achievement of the desired results sooner would be better.
Scars and their treatment are very much a dynamic process and scars go through a number of phases before they mature and settle. All treatments for scarring especially keloid scarring involve in most instances the use of steroid injections. These injections come with side-effects that are well documented and always highlighted to clients. The two main side-effects are lightening of the skin (hypopigmentation) and thinning of the skin (skin atrophy). Unfortunately, you had the side-effects in one of the scars and not all of them. This can occur in any client but from our extensive experience some are definitely more prone to this than others. Also just because this did not happen previously doesn’t mean it can’t happen at a repeat treatment. The nature and cause of the scars can also be a significantly contributing factor. When this does occur, due to our extensive experience, we know exactly what to do and how long these changes take to reverse. In almost all cases they always reverse. Indeed, we would argue that in the case of certain patients some of these side-effects can prove to be slightly advantageous as the long-term effect following reversal of these side-effects is that the scar is left in a much better place.
Our advice in these cases is always to be patient and wait for the scar to remodel and for the atrophy and hypo pigmentation to recover which happens in all cases. Following this, the scar is often in a much better place than when we started. Therefore, as you feel that the scars are in a worse place than you started, our advice would be not to try and fix them as they are now still in the process of fixing and hence patience will result in an overall improvement in the scar appearance over the next few months. The treatment is not complete but in fact in process. But of course avoidance of the side effects with achievement of the desired results sooner would be better.
I wanted to write this when i felt my condition had officially lapsed & id sorted the problem out forever. I sadly around covid developed alopecia which was really scary never had this problem before in my life nor did it run in my family. I found this clinic purely through Google & the dr was amazing, he administered my steroid injection twice & all my hair came back!!! This was back in 2021 & have had a successful remission of it. Highly recommend this place!!!!
Reply from Rejuvence Clinic
2026.03.10
Thank you so much for this lovely feedback. We will continue to support you whenever you need it. We are always extremely pleased to hear that we have been able to have such a positive impact.
