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Diogo Maia 2025.12.17

😁

Réponse de MediCapilar 2025.12.17

Olá Diogo,
Obrigada pela sua avaliação e preferência. Continuaremos focados em oferecer um serviço de excelência.

Cumprimentos,
Equipa MediCapilar

Diogo Maia 2025.12.17

Adorei a clinica

Réponse de MediCapilar 2025.12.17

Olá Diogo,
Agradecemos a sua partilha, saber que a experiência na MediCapilar foi positiva é motivo de grande satisfação para toda a nossa equipa.

Estamos à disposição,
Equipa MediCapilar

Rafael Pinto 2025.12.17

Bem atendido. Receção espetacular, consulta de um profissionalismo de excelência. Recomendo!!

Réponse de MediCapilar 2025.12.17

Olá Rafael,
Muito obrigado pela sua partilha e pela confiança na MediCapilar. Continuaremos empenhados em oferecer um acompanhamento cuidado, personalizado e ao mais alto nível.

Cumprimentos,
Equipa MediCapilar

João Morgado 2025.12.16

Muito contentes com a primeira consulta que tivemos com a Dra Juliana, deixou nos sempre muito descontraídos e confortáveis e passou-nos toda a informação necessária para nos sentirmos confiantes para avançar com o transplante. Entusiasmados por realizar o procedimento na MediCapilar Porto, nas mãos da Dra Juliana e o resto da equipa. Um obrigado muito grande.

Réponse de MediCapilar 2025.12.17

Olá João,
Muito obrigado pela sua partilha tão positiva! É um orgulho saber que se sentiu bem acompanhado e seguro para avançar, sempre com o apoio de uma equipa dedicada e experiente.

Estamos à disposição,
Equipa MediCapilar

Luis Morais 2025.12.15

Réponse de MediCapilar 2025.12.16

Olá Luís,
É muito importante para nós saber que a sua experiência na MediCapilar foi positiva. Agradecemos a confiança na nossa equipa.

Cumprimentos,
Equipa MediCapilar

Paulo Silva 2025.12.15

Réponse de MediCapilar 2025.12.16

Olá Paulo,
Muito obrigado pela sua avaliação, trabalhamos diariamente para garantir uma experiência de excelência.

Estamos à disposição.
Equipa MediCapilar

Luiz Duarte85 2025.12.15

Réponse de MediCapilar 2025.12.16

Olá Luiz,
A sua classificação reflete o compromisso da MediCapilar com o rigor clínico, a qualidade e o acompanhamento próximo. Agradecemos a confiança na nossa equipa.

Cumprimentos,
Equipa MediCapilar

Paulo Ferreira 2025.12.15

Réponse de MediCapilar 2025.12.16

Olá Paulo,
Agradecemos a sua avaliação, o seu feedback é importante para continuarmos a elevar os nossos padrões de qualidade.

Cumprimentos,
Equipa MediCapilar

Ivair Silva 2025.12.15

Réponse de MediCapilar 2025.12.16

Olá Ivair,
A sua classificação é importante para continuarmos a garantir um serviço de excelência.

Estamos à disposição,
Equipa MediCapilar

Ivair Silva 2025.12.15

Réponse de MediCapilar 2025.12.16

Olá Ivair,
Agradecemos a sua classificação, é muito gratificante saber que a sua experiência na MediCapilar correspondeu às suas expectativas. Obrigado pela confiança.

Cumprimentos,
Equipa MediCapilar

Edir silvio lopes Silvio 2025.12.11

Atendimento de todo o pessoal da clínica medi capilar muitos encantadores excelente atendimento ótimo

Réponse de MediCapilar 2025.12.11

Olá Edir,
É muito gratificante saber que se sentiu bem acolhido por toda a nossa equipa em Aveiro. Trabalhamos todos os dias para garantir um atendimento atento e de excelência.

Cumprimentos,
Equipa MediCapilar

Pedro Castro 2025.12.11

Réponse de MediCapilar 2025.12.11

Olá Pedro,
Muito obrigado pela sua avaliação, ficamos satisfeitos por saber que teve uma boa experiência connosco.

Estamos à disposição,
Equipa MediCapilar

Jamie Cardoso 2025.12.11

Medicapilar have stolen €5.529.00 from me and are refusing to pay it back On March 2025 I had paid a total of €5.529.00 to MediCapilar for a potential hair transplant due on 23-May-2025. However, on the 14-May-2025 I begun having sharp pains around my groin area, and subsequently went to see a doctor for exams. After multiple thorough medical exams which took a few weeks to complete, I was informed that I had an hernia and needed an urgent surgery. In addition, the doctor verbalised to me that I should cancel the hair transplant until further notice. After the recent unfortunate news, I had immediately informed MediCapilar, and asked if I could have a refund in the meantime! To my dismay, a MediCapilar nurse named Barabara Lima told me MediCapilar wouldn't be able to give me a refund, because I had inform them a day prior to the scheduled hair transplant procedure. Barabara Lima's statement was clearly false, because I had sent them a message on the 21-May-2025 as you can see from the attachments named, " WhatsApp exchange 1a.JPG " through to " WhatsApp exchange 4.JPG " It is worth noting that, I was only able to complete all the multiple medical exams required by the 21-May-2025. Later, Barabara Lima tried to convince me to still have the transplant even though I had told her I no longer needed one, as my hair started to grow back. To avoid refunding me, Barbara and MediCapilar persuaded me to try to sell the €5.529.00 transplant package to someone I potentially knew. Once I had tried and didn't succeed, I had told them so, and continued to ask for my refund. She then suggested me to take other forms of hair treatment offered by the clinic so they could avoid refunding me. I told her I was not interested. Subsequently, I've emailed their customer support (gestaopaciente) and Rui Sabino Sabino (the company founder) to try to mitigate the situation amicably. To my dismay, they're still refusing to refund me whilst trying to force me to undergo a hair treatment I don't require. MediCapilar illegal tactics are clearly against EU and Portugal consumer laws. Hence, I will be seeking legal action against them!

Date de l'expérience: 11 November, 2025

Medicapilar have stolen €5.529.00 from me and are refusing to pay it back
On March 2025 I had paid a total of €5.529.00 to MediCapilar for a potential hair transplant due on 23-May-2025.

However, on the 14-May-2025 I begun having sharp pains around my groin area, and subsequently went to see a doctor for exams. After multiple thorough medical exams which took a few weeks to complete, I was informed that I had an hernia and needed an urgent surgery.
In addition, the doctor verbalised to me that I should cancel the hair transplant until further notice.

After the recent unfortunate news, I had immediately informed MediCapilar, and asked if I could have a refund in the meantime!

To my dismay, a MediCapilar nurse named Barabara Lima told me MediCapilar wouldn't be able to give me a refund, because I had inform them a day prior to the scheduled hair transplant procedure.

Barabara Lima's statement was clearly false, because I had sent them a message on the 21-May-2025 as you can see from the attachments named, " WhatsApp exchange 1a.JPG " through to " WhatsApp exchange 4.JPG "

It is worth noting that, I was only able to complete all the multiple medical exams required by the 21-May-2025.

Later, Barabara Lima tried to convince me to still have the transplant even though I had told her I no longer needed one, as my hair started to grow back.
To avoid refunding me, Barbara and MediCapilar persuaded me to try to sell the €5.529.00 transplant package to someone I potentially knew. Once I had tried and didn't succeed, I had told them so, and continued to ask for my refund.
She then suggested me to take other forms of hair treatment offered by the clinic so they could avoid refunding me. I told her I was not interested.
Subsequently, I've emailed their customer support (gestaopaciente) and Rui Sabino Sabino (the company founder) to try to mitigate the situation amicably.
To my dismay, they're still refusing to refund me whilst trying to force me to undergo a hair treatment I don't require.

MediCapilar illegal tactics are clearly against EU and Portugal consumer laws. Hence, I will be seeking legal action against them!

Medicapilar have stolen €5.529.00 from me and are refusing to pay it back
On March 2025 I had paid a total of €5.529.00 to MediCapilar for a potential hair transplant due on 23-May-2025.

However, on the 14-May-2025 I begun having sharp pains around my groin area, and subsequently went to see a doctor for exams. After multiple thorough medical exams which took a few weeks to complete, I was informed that I had an hernia and needed an urgent surgery.
In addition, the doctor verbalised to me that I should cancel the hair transplant until further notice.

After the recent unfortunate news, I had immediately informed MediCapilar, and asked if I could have a refund in the meantime!

To my dismay, a MediCapilar nurse named Barabara Lima told me MediCapilar wouldn't be able to give me a refund, because I had inform them a day prior to the scheduled hair transplant procedure.

Barabara Lima's statement was clearly false, because I had sent them a message on the 21-May-2025 as you can see from the attachments named, " WhatsApp exchange 1a.JPG " through to " WhatsApp exchange 4.JPG "

It is worth noting that, I was only able to complete all the multiple medical exams required by the 21-May-2025.

Later, Barabara Lima tried to convince me to still have the transplant even though I had told her I no longer needed one, as my hair started to grow back.
To avoid refunding me, Barbara and MediCapilar persuaded me to try to sell the €5.529.00 transplant package to someone I potentially knew. Once I had tried and didn't succeed, I had told them so, and continued to ask for my refund.
She then suggested me to take other forms of hair treatment offered by the clinic so they could avoid refunding me. I told her I was not interested.
Subsequently, I've emailed their customer support (gestaopaciente) and Rui Sabino Sabino (the company founder) to try to mitigate the situation amicably.
To my dismay, they're still refusing to refund me whilst trying to force me to undergo a hair treatment I don't require.

MediCapilar illegal tactics are clearly against EU and Portugal consumer laws. Hence, I will be seeking legal action against them!

Medicapilar have stolen €5.529.00 from me and are refusing to pay it back
On March 2025 I had paid a total of €5.529.00 to MediCapilar for a potential hair transplant due on 23-May-2025.

However, on the 14-May-2025 I begun having sharp pains around my groin area, and subsequently went to see a doctor for exams. After multiple thorough medical exams which took a few weeks to complete, I was informed that I had an hernia and needed an urgent surgery.
In addition, the doctor verbalised to me that I should cancel the hair transplant until further notice.

After the recent unfortunate news, I had immediately informed MediCapilar, and asked if I could have a refund in the meantime!

To my dismay, a MediCapilar nurse named Barabara Lima told me MediCapilar wouldn't be able to give me a refund, because I had inform them a day prior to the scheduled hair transplant procedure.

Barabara Lima's statement was clearly false, because I had sent them a message on the 21-May-2025 as you can see from the attachments named, " WhatsApp exchange 1a.JPG " through to " WhatsApp exchange 4.JPG "

It is worth noting that, I was only able to complete all the multiple medical exams required by the 21-May-2025.

Later, Barabara Lima tried to convince me to still have the transplant even though I had told her I no longer needed one, as my hair started to grow back.
To avoid refunding me, Barbara and MediCapilar persuaded me to try to sell the €5.529.00 transplant package to someone I potentially knew. Once I had tried and didn't succeed, I had told them so, and continued to ask for my refund.
She then suggested me to take other forms of hair treatment offered by the clinic so they could avoid refunding me. I told her I was not interested.
Subsequently, I've emailed their customer support (gestaopaciente) and Rui Sabino Sabino (the company founder) to try to mitigate the situation amicably.
To my dismay, they're still refusing to refund me whilst trying to force me to undergo a hair treatment I don't require.

MediCapilar illegal tactics are clearly against EU and Portugal consumer laws. Hence, I will be seeking legal action against them!

Medicapilar have stolen €5.529.00 from me and are refusing to pay it back
On March 2025 I had paid a total of €5.529.00 to MediCapilar for a potential hair transplant due on 23-May-2025.

However, on the 14-May-2025 I begun having sharp pains around my groin area, and subsequently went to see a doctor for exams. After multiple thorough medical exams which took a few weeks to complete, I was informed that I had an hernia and needed an urgent surgery.
In addition, the doctor verbalised to me that I should cancel the hair transplant until further notice.

After the recent unfortunate news, I had immediately informed MediCapilar, and asked if I could have a refund in the meantime!

To my dismay, a MediCapilar nurse named Barabara Lima told me MediCapilar wouldn't be able to give me a refund, because I had inform them a day prior to the scheduled hair transplant procedure.

Barabara Lima's statement was clearly false, because I had sent them a message on the 21-May-2025 as you can see from the attachments named, " WhatsApp exchange 1a.JPG " through to " WhatsApp exchange 4.JPG "

It is worth noting that, I was only able to complete all the multiple medical exams required by the 21-May-2025.

Later, Barabara Lima tried to convince me to still have the transplant even though I had told her I no longer needed one, as my hair started to grow back.
To avoid refunding me, Barbara and MediCapilar persuaded me to try to sell the €5.529.00 transplant package to someone I potentially knew. Once I had tried and didn't succeed, I had told them so, and continued to ask for my refund.
She then suggested me to take other forms of hair treatment offered by the clinic so they could avoid refunding me. I told her I was not interested.
Subsequently, I've emailed their customer support (gestaopaciente) and Rui Sabino Sabino (the company founder) to try to mitigate the situation amicably.
To my dismay, they're still refusing to refund me whilst trying to force me to undergo a hair treatment I don't require.

MediCapilar illegal tactics are clearly against EU and Portugal consumer laws. Hence, I will be seeking legal action against them!

Useful (1) Rapport

rafael sousa 2025.12.10

Sempre muito atenciosos e simpáticos fiz primeira consulta do mês e estou bastante satisfeito com os resultados

Réponse de MediCapilar 2025.06.04

Olá Rafael,

Agradecemos as suas palavras e a confiança depositada na Medicapilar. Trabalhamos todos os dias focados na felicidade dos nossos pacientes. Contamos com os melhores profissionais da área, para garantirmos os melhores resultados.

Os nossos pacientes são os nossos maiores embaixadores.

Cumprimentos,
Equipa MediCapilar

Ines Taxa 2025.12.10

Sublinho e parabenizo todo o trabalho excelente do Grupo Medicapilar! Destaco o acompanhamento do paciente, até à concretização do processo. Quando assim é, os resultados só podem ser promissores! Forte Equipa, Excelentes instalações e Resultados Surpreendentes! Obrigada!

Réponse de MediCapilar 2023.06.21

Olá Inês,

Obrigado pelas suas palavras. Na Medicapilar trabalhamos todos os dias focados na felicidade dos nossos pacientes. Contamos com os melhores profissionais da área para garantirmos os melhores resultados.
Faremos de tudo para que continue assim!

Cumprimentos,
Equipa MediCapilar

Rodrigo Ramos 2025.12.09

Péssimo atendimento! O transplante ficou com muitas falhas ! Muito arrependido!

Paulo Pereira 2025.12.09

Réponse de MediCapilar 2025.12.09

Olá Paulo,
Muito obrigado pela sua classificação, é um privilégio contar com a sua confiança na MediCapilar.

Cumprimentos,
Equipa MediCapilar

Welton Neris silva 2025.12.09

Foi muito bom principalmente as enfermeira muito simpática muito amorosa

Réponse de MediCapilar 2025.06.12

Olá Welton,
Muito obrigado pelo seu comentário tão gentil! Ficamos muito felizes por saber que teve uma boa experiência connosco e que foi bem acolhido pela nossa equipa.

Cumprimentos,
Equipa MediCapilar

Ricardo 2025.12.06

Réponse de MediCapilar 2025.12.09

Olá Ricardo,
Muito obrigado pela sua avaliação, a sua confiança é muito importante para nós.

Cumprimentos,
Equipa MediCapilar

Chico Carvalho 2025.12.05

Excelente atendimento, super atenciosas..

Réponse de MediCapilar 2025.12.09

Olá Chico,
Ficamos realmente felizes por saber que se sentiu bem acolhido e acompanhado pela nossa equipa.
Estamos sempre aqui para o acompanhar na sua jornada capilar.

Estamos à disposição,
Equipa MediCapilar

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