Very speedy service! I contacted the team via the website on Thursday afternoon, and an EPC assessment was arranged for the following Tuesday. The results were sent through the very same day of the assessment.
Shout out to Charlotte, Dan, Lewis, and Ken for all your help.
I called on to discuss switching my energy supply. The representative was unprofessional, dismissive of my questions, and ended the call before resolving my query. As a company operating in the energy sector, you have a duty under Ofgem’s Standards of Conduct to treat customers fairly and with respect. This experience fell far short.
I will not be proceeding and I am sharing this feedback publicly so others are aware.18/05/2026
Hi there, thanks for taking the time to leave a review. We're sorry to hear you had this negative experience, however we don't currently offer a domestic energy switching service, so we're unable to identify the interaction you've described.
We'd really like to look into this for you, but we can't find any record of a call that aligns with your review. If you believe you've contacted Green Energy Switch, please email us at info@greenenergyswitch.co.uk with your name and the date and time of your call, and we'll be happy to investigate.
We pride ourselves on providing friendly, helpful customer service and always welcome genuine feedback that helps us improve.
I have nothing but good things to say about LEAP. Upon arrival I was greeted with a kind smile from India, she gave me all types of information and advice which really helped me understand my home. As a new homeowner and a care leaver I’ll always take all information whenever I can and when India didn’t make me feel dumb for asking questions or not understanding it really made me feel more confident and comfortable in myself and my home! Thanks to India I’ll be receiving my own clothes airer and dehumidifier, which will really help me in the long run. I really appreciate this free help and will definitely go back to LEAP if I need more help with saving on my energy. Highly recommended. (Kirsty Brett)
India leap rep was very informative about how I can save energy, how to read my bill, how to find the best provider she also help with energy saving blups, overall I really enjoyed her company, and will definitely take on her advice.
Drew Blundell has been a great source of help with his assistance over the last year. He is alway ready to help and supportive to answer questions, provide answers and when he is unable to such as billing query, he’ll put me in contact with the right person who can assist
India visited me today to review my energy tariff and check whether it was the best option for me or if switching would be beneficial. She explained everything clearly, step by step, and made the whole process very easy to understand.
She also helped me with choosing white goods and explained how everything works from start to finish. India was extremely friendly, professional, and knowledgeable, and I really appreciated how patient and helpful she was.
Overall, it was an excellent experience. I felt well informed and confident in the decisions we made. I would highly recommend India to anyone needing help with energy options and related services.Thank you.
Huge shout out to Drew & Lester. I was having an issue with a key not working on a Electric meter in one of my void properties; I emailed through to Lester and Drew the problem I was having and the following morning they called me to discuss the problem in more detail. After I had explained how urgently we had a family needing to move into this property, I have a new key on the way to the property by the end of the same working day.
Clear communication between them, great service and here at Accent we are super happy with the service at all times from GES. Both of them are always happy to support with my East & Yorkshire Region. Thank you
Lovely young lady came to see me gave me all good sound advice and helped me out with my damp problem by giving me a dehumidifier would definitely recommend this company
Hello everyone!
I have a visitor advisor and I received a lot of important information how to manage cost of bills. The advisor was very kind and friendly to explain everything.
Thank you so much for the advisor, India!
Verified Company
