Verified Company
UPDATE 2:
You say you take every complaint seriously and yet you’re getting sarky to me online. Not a great look for you guys. Funnily enough, I’m not in the habit of giving my address or contact details out online, and if you’d actually sent a professional reply back to me in the first place instead of an aggressive, dismissive response, all of this could have been avoided. Won’t be wasting any more of my time emailing you because clearly, your customer service is badly lacking. But well done for trying to be clever…
UPDATE:
Adding to my review because of Gas Safe’s reply.
Ah, I must be making it up then… You were sent out to me through your contract with The Bristol Residential Letting Co, which I presume is why you’ve sent a flippant response back and your employee gave such awful service - because you can hide behind the ‘you’re not on our records’ excuse. Contact me directly and I can give you specific times, dates and correspondence. Looking forward to hearing from you, although I won’t hold my breath 👍
Really shoddy experience. Electrician came round to do a PAT test and after having to call me to explain how to ring a buzzer to let him in, we were then left with an all-mighty mess. The electrician had pulled out our heavy tv unit, arm chair, bed side tables, rearranged cupboards and unnecessarily messed up piles of folded linen, and then left without making a single attempt to put ANYTHING back. I don’t expect things to be perfect after this sort of a visit, but to not make any effort at all is really poor form. Surely moving furniture back and forth is a basic part of the job - if you can move it out, you can move it back. Screams arrogance and laziness, so if you value respect I’d avoid these guys like the plague.
Reply from Gas Safe
2026.10.21
Hi Will, we have no record of a complaint or a record of you being a client of ours.
Added - now we're getting somewhere Will, you might have to hold your breath a little longer though because you've provided no way of contacting you. If you'd like to make a compliant in the normal fashion, please email response@gassafe-bristol.com. We still don't know your address or the date of the visit you are referring too. We take every compliant seriously so would like the chance to investigate this.
Added - now we're getting somewhere Will, you might have to hold your breath a little longer though because you've provided no way of contacting you. If you'd like to make a compliant in the normal fashion, please email response@gassafe-bristol.com. We still don't know your address or the date of the visit you are referring too. We take every compliant seriously so would like the chance to investigate this.
