Verified Company
Honestly, extremely disappointed. We’ve been longtime patrons and fans of the theater and other productions of “Drunk Shakespeare” which makes me very sad about this experience.
I purchased three tickets through Groupon on November 4, only to discover that not a single remaining performance of Drunk Dracula was available for redemption. When I contacted the theater, I was advised to request a refund through Groupon and repurchase tickets at full price through their website.
Unfortunately, Groupon refused to refund my original payment method and instead offered “Groupon Bucks,” which I have no intention of using. I shouldn’t be expected to accept store credit for tickets I was never given the opportunity to redeem. Plus I would now be paying twice for the same ticket.
What makes this even more frustrating is that the Groupon listing was still active and advertising tickets for purchase. I specifically brought this to the theater’s attention to prevent other patrons from experiencing the same issue and was informed that Groupon was working to resolve it. Yet the listing remains active at this time.
I was also given the suggestion of attending another performance, but that completely misses the point. Drunk Dracula ends this weekend, and the production beginning next week is an entirely different show. We were already planning our next visit to the theater to see that one separately with friends.
I understand discounted tickets have limited availability, but continuing to sell when there are no remaining opportunities to redeem them is incredibly misleading and borderline fraudulent. It honestly just makes me sad that now we will be missing the show because I am still unable to access the money I spent on these tickets in the first place. Having me pay twice for the same seats is wrong on your part @ Rose Theater. I communicated with your team and tried to be as understanding as possible, and what do I get? Groupon Bucks. Guess I got to be a “part of the show” after all. A 💩 show.
