Verified Company
What customers say about Custom Air
Recent reviews
Justin was professional, friendly and timely in responding to this urgency. I appreciated his explaining the problem to me as he continued to assess the situation. In addition, he seemed amused with my cat also observing the proceedings and he took a moment to acknowledge my dogs presence. All good!
Reply from Custom Air
2024.06.21
Hello,
Thank you for the five-star review! We are grateful for your long-standing business, and look forward to hearing from you again.
Thank you,
McKenzie C.
Inside Sales Support
Thank you for the five-star review! We are grateful for your long-standing business, and look forward to hearing from you again.
Thank you,
McKenzie C.
Inside Sales Support
Reply from Custom Air
2026.11.03
Hello,
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
Had a PM service by Custom Air. I always request Mike as my technicians. He is on time and does a great job and leaves a comprehensive report when finished. BTW, Custom has recognized Mike's talents and he has recently received a promotion, way to go Mike!
Reply from Custom Air
2024.11.05
Hello,
Thank you for the five-star review! We are glad to hear that Brayden provided you with great and informative service. That is the Custom Air way!
Thank you,
McKenzie C.
Inside Sales Support
Thank you for the five-star review! We are glad to hear that Brayden provided you with great and informative service. That is the Custom Air way!
Thank you,
McKenzie C.
Inside Sales Support
These folks are the very best for installation and maintenance. O.J. Jackson and his cohort were here for the regular furnace inspection yesterday, and I have nothing but the highest compliments for these gentlemen! This company has served me extremely well for many years!!!
Reply from Custom Air
2021.11.12
Hello,
Thank you for the five-star review! We appreciate your long-term support, and look forward to hearing from you again.
Thank you,
McKenzie C.
Inside Sales Support
Thank you for the five-star review! We appreciate your long-term support, and look forward to hearing from you again.
Thank you,
McKenzie C.
Inside Sales Support
Reply from Custom Air
2026.10.26
Hello,
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
The only reason I gave you four stars instead of five was that you the time you came out was way after the time you said you would
Reply from Custom Air
2026.10.23
Hello,
Thank you for your honest feedback. We apologize that our technician arrived later than the time we originally provided. We understand that your time is valuable, and we take feedback like this seriously. We’re always looking for ways to improve, and your experience helps us learn and do better moving forward. We appreciate your patience and your business!
Katie H.
Marketing Coordinator
Thank you for your honest feedback. We apologize that our technician arrived later than the time we originally provided. We understand that your time is valuable, and we take feedback like this seriously. We’re always looking for ways to improve, and your experience helps us learn and do better moving forward. We appreciate your patience and your business!
Katie H.
Marketing Coordinator
Reply from Custom Air
2026.10.23
Hello,
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
Thank you, my technician, Kayla was excellent. She performed her duties perfectly and informed me all the time of what she was doing with exceptionalism and professionalism, the highest marks to her.
Reply from Custom Air
2026.10.21
Hello,
Thank you for the five-star review! We’re so glad to hear Kylah provided excellent service and kept you informed throughout your visit. We’ll be sure to share your kind words with her. We appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
Thank you for the five-star review! We’re so glad to hear Kylah provided excellent service and kept you informed throughout your visit. We’ll be sure to share your kind words with her. We appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
I’ve used Custom Air before and needed them again for a fun AC issue. They have always been amazing and their work and people have always been consistent in their work. Isaac has saved me and will probably do so again!
Reply from Custom Air
2026.10.07
Hello,
Thank you for the five-star review and your continued trust with Custom Air! We’re so glad Isaac was able to help again and provide the reliable service you’ve come to expect from our team. We truly appreciate your continued support and look forward to being there whenever you need us!
Katie H.
Marketing Coordinator
Thank you for the five-star review and your continued trust with Custom Air! We’re so glad Isaac was able to help again and provide the reliable service you’ve come to expect from our team. We truly appreciate your continued support and look forward to being there whenever you need us!
Katie H.
Marketing Coordinator
We have been using Custom Air Conditioning & Heating for many years, as we could always rely on them for prompt professional service. This time, after many years, that we relied on our furnace, it would not heat. Custom came within 2 days and fixed the problem. They explained and handled the issues very professionally. We are back to full comfort.
Reply from Custom Air
2026.10.07
Hello,
Thank you for trusting Custom Air with your home’s comfort for so many years! We’re glad we could get your furnace back up and running and provide the prompt, professional service you’ve come to expect. We truly appreciate your continued support and are happy to hear you’re back to full comfort!
Katie H.
Marketing Coordinator
Thank you for trusting Custom Air with your home’s comfort for so many years! We’re glad we could get your furnace back up and running and provide the prompt, professional service you’ve come to expect. We truly appreciate your continued support and are happy to hear you’re back to full comfort!
Katie H.
Marketing Coordinator
Able to come same day to repair AC unit in high rise building. Replaced the broken part. They arrived right on the schedule they committed. The technician was professional
Reply from Custom Air
2026.09.28
Hello,
Thank you for the five-star review! We’re glad we could provide same-day service and get your AC unit repaired quickly. It’s great to hear that our technician arrived on-time as promised and provided professional service. We appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
Thank you for the five-star review! We’re glad we could provide same-day service and get your AC unit repaired quickly. It’s great to hear that our technician arrived on-time as promised and provided professional service. We appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
We have been long term customers of Customer Air and appreciate greatly the professional and courteous service they provide. Recommend them for all your air conditioning and heating needs.
Reply from Custom Air
2026.09.28
Hello,
Thank you for the five-star review and being a longtime customer of Custom Air! We truly appreciate your continued trust and support. It means a lot to know that our team has consistently provided the professional and courteous service you expect. We’re grateful for your recommendation and look forward to keeping you comfortable for many years to come!
Katie H.
Marketing Coordinator
Thank you for the five-star review and being a longtime customer of Custom Air! We truly appreciate your continued trust and support. It means a lot to know that our team has consistently provided the professional and courteous service you expect. We’re grateful for your recommendation and look forward to keeping you comfortable for many years to come!
Katie H.
Marketing Coordinator
Reply from Custom Air
2026.09.28
Hello,
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Katie H.
Marketing Coordinator
I didn’t expect they would have someone available today when I called, but was pleasantly surprised! I took the 12p-5p appointment for a thermostat that was on the fritz. Amanda was awesome! She called me and was able to come a little earlier than scheduled. She was thorough, and explained everything perfectly after the new thermostat was installed. She was polite, friendly, and respected our home! You’ve got a great employee!
Reply from Custom Air
2026.09.23
Hello,
Thank you for the five-star review! We’re glad Amanda was able to get to you a little earlier than expected and take care of your thermostat issue. It’s great to hear that she was thorough, friendly, and respectful of your home while making sure everything was explained clearly. We truly appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
Thank you for the five-star review! We’re glad Amanda was able to get to you a little earlier than expected and take care of your thermostat issue. It’s great to hear that she was thorough, friendly, and respectful of your home while making sure everything was explained clearly. We truly appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
Company was very unresponsive to my attempts to make an appointment for service and renew my annual maintenance agreement. Left a request for an appointment on web site on September 4, received no call. Called on September 14 at 10:30am left voice mail and received no call. Gave a final chance today at 12:30pm. Finally got a person to schedule fall maintenance on November 10, first time they had a 8:00am appointment available. Fortunately I was not having an emergency needing immediate service.
Reply from Custom Air
2026.09.21
Hello,
Thank you for bringing this to our attention. Unfortunately, most likely due to an accidental typo, the number listed in the online request did not match our records and left us unable to reach you. We’re glad we were ultimately able to schedule your fall maintenance, but we recognize that the communication leading up to the appointment did not meet the level of service we expect from Custom Air. We appreciate you giving us the opportunity to address this and will share your feedback with our team.
Katie H.
Marketing Coordinator
Thank you for bringing this to our attention. Unfortunately, most likely due to an accidental typo, the number listed in the online request did not match our records and left us unable to reach you. We’re glad we were ultimately able to schedule your fall maintenance, but we recognize that the communication leading up to the appointment did not meet the level of service we expect from Custom Air. We appreciate you giving us the opportunity to address this and will share your feedback with our team.
Katie H.
Marketing Coordinator
Great Service and Amanda fixed the issue with our AC Unit quickly.
Reply from Custom Air
2025.06.02
Hello,
Thank you for the 5-star review! We're glad our team was able to respond quickly and provide the service you needed. We appreciate your trust in Custom Air!
Thank you,
Katie H
Marketing Coordinator
Thank you for the 5-star review! We're glad our team was able to respond quickly and provide the service you needed. We appreciate your trust in Custom Air!
Thank you,
Katie H
Marketing Coordinator
Technician was on time, friendly and efficient, I would have her back anytime.
Reply from Custom Air
2026.09.21
Hello,
Thank you for the five-star review! We’re so glad to hear your technician was on time, friendly, and efficient. We truly appreciate your trust in Custom Air and look forward to keeping you comfortable!
Katie H.
Marketing Coordinator
Thank you for the five-star review! We’re so glad to hear your technician was on time, friendly, and efficient. We truly appreciate your trust in Custom Air and look forward to keeping you comfortable!
Katie H.
Marketing Coordinator
It was very easy, I understood what the rech was concaying time .
Reply from Custom Air
2026.09.15
Hi,
Thank you for the five-star review! We’re glad to hear our technician was able to clearly explain everything and make the process easy to understand. We appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
Thank you for the five-star review! We’re glad to hear our technician was able to clearly explain everything and make the process easy to understand. We appreciate you choosing Custom Air!
Katie H.
Marketing Coordinator
Reply from Custom Air
2026.09.14
Hello,
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Thank you,
Katie H.
Marketing Coordinator
Thank you for the five-star review! We appreciate your business, and look forward to hearing from you again.
Thank you,
Katie H.
Marketing Coordinator
Frequently asked questions about Custom Air
How many reviews does Custom Air have?
Custom Air has 1,128 reviews on Trustindex, collected from Google and Trustindex.
What is Custom Air's average rating?
Custom Air is rated 4.9 out of 5 based on 1,128 reviews. 94% of reviewers gave five stars.
Are Custom Air reviews verified?
Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.
How do I write a review for Custom Air?
Use the "Write a review" button on this page to share your own experience with Custom Air.