$200+ in items NEVER received
Ordered ten items, only received four. Waited a month and contacted customer service, which they don't make easy, only to have them say the items were delivered giving me the tracking information for the first package that arrived. I responded that all the items were not in the package and to please send the missing six items (over $200 in clothes) or issue a refund to which they stopped responding. I filed a claim with PayPal and am waiting to see if PayPal will make it right and refund my $249. DO NOT TAKE THE RISK and purchase from this site. Items are being shipped from overseas, based on the grammar in the customer service email, customer service is not based in the US and once they have your money you have no recourse if/when they don't send your items. BUYER BEWARE!
What customers say about Chicwish
Recent reviews
Ordered on 12/12/24
Still have not received my order or my refund. I have reached out to customer service with no help received
I received my orden without problem, righ size and excellent quality.
Excellent quality, I received that I was expecting.
Extremely Frustrating Experience – Poor Customer Service and False Tracking
I had an incredibly frustrating experience with Chicwish. I placed an order on January 24,2025, and requested to cancel it on January 28,2025, while it was still marked as "Processing" on their website. Despite their own policy allowing cancellations for unprocessed orders, they denied my request and provided a tracking number that is invalid. USPS still shows the status as "Label Created, not yet in system," meaning the package hasn't even been handed over to the carrier.
Chicwish's lack of transparency and misleading responses have been deeply disappointing. They refused to honor my cancellation request and have not provided valid shipping updates or any real resolution. I'm left with no product, no refund, and an invalid tracking number.
I've had to escalate this issue to the BBB and my bank to dispute the charge. I would not recommend Chicwish to anyone. Their practices are unprofessional, and their customer service is unhelpful. Proceed with caution if you choose to shop here.
Terrible customer service
Order was misplaced by carrier and not received under 2 months, upon trying on the dress does not fit but Chicwish refused to honour their return policy.
Uncredited return
I received my order, returned two of three items for credit plus a bonus spending credit but the return has not been acknowledged nor the credit made available. So I paid for items I no longer have.
Beautiful earrings
Exactly what I've been looking for. Very glamorous
Enikő
Pullover colour is different from that in the picture. Quality is good.
Dress is beautiful, size is ok.
Candy cane tulle skirt shipment
Arrived before Christmas but felt it took longer than 10 days but understand it was Christmas period
Good comunication
Once I received my email confirmation of return the communication was quick and clear
Adorable satin skirt
Very beautiful skirt very festive received many compliments. Nice customer service. True to size. I will be buying from this company again.
Excellent experience
Very good value for money, materials are good, products look like in the images
Great purchase. Will buy more!
I bought the black floral skirt. It looks beautiful with so many tops. Just read the size chart carefully and be ready to size up!
Trying to do an exchange….
They received my return on 1/2 and I had to message them to find out when I will get my credit. They emailed back on 1/7 saying 2 or 3 more days! The other issue is I have no idea how I will get the credit. I just placed an order and from what I can tell I do not have an account (I tried logging in-with my email that I ordered through) and it says no account! So my credit may go to an account I don't have access to!
Reply from Chicwish
2025.01.10
I hope this message finds you well.
Could you kindly provide the order number at your earliest convenience? Alternatively, you may send the payment receipt for reference.
For any further assistance, please feel free to contact us via our service email address: support@chicwish.com.
Thank you for your cooperation.
Could you kindly provide the order number at your earliest convenience? Alternatively, you may send the payment receipt for reference.
For any further assistance, please feel free to contact us via our service email address: support@chicwish.com.
Thank you for your cooperation.
Dressing up
Each experience with ChicWish is exceptional! My beautiful 3D Rose and Heart Mesh Skirt in Red is versatile and easy to pack. I expect it will receive as many compliments from both men & women (!) as my last purchase!
Nice sweater
I'm very satisfied with the nice sweater I purchased for my wife. It took a little longer to be delivered - I didn't realize it was being sent all the way from China.
Would never do business with again.
It's been over a month since my order and still hasn't been delivered.
Delivery
Too long in getting my products delivered. It is almost three weeks.
Perfect size
Bought 3 maxi skirts and am very pleased with the length of the skirts. I'm tall with 35" inside leg for trousers which makes it difficult to buy bottoms the right length. I've now bought another 4 skirts. Love the vibrant colours as well. Thank you Chicwish
Ordered two shirts and received only one!
I had ordered two shirts from this website and I have only received one! Also I expected that the package would arrive by Christmas and I received it two weeks and a half after, which was shameful.
Furthermore, the material of the shirt I have received was not of top quality and has a bad smell.
Frequently asked questions about Chicwish
How many reviews does Chicwish have?
Chicwish has 5,137 reviews on Trustindex, collected from Sitejabber, BBB and Trustindex.
What is Chicwish's average rating?
Chicwish is rated 4.1 out of 5 based on 5,137 reviews. 60% of reviewers gave five stars.
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