Certain Care Ltd Reviews

Luke Kyte 2026.06.19

     

I was really worried about finding care for my grandad, as he is a proud man and never wanted to go into a care home. But the whole process with Certain Care was really simple and straight forward – making a difficult time a lot more manageable. Thank you!

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Reply from Certain Care Ltd 2026.06.21

Hi Luke, thanks for the feedback. We try to make the process as stressful as possible free as possible.

David Manthorpe 2026.05.26

     

I have found this to be an excellent care provider for my mother. Without a doubt she is in safe hands and is being very well looked after. I feel so fortunate that I found out about Certain Care Ltd, via an online search. Would highly recommend this company to anyone looking for elderly care requirements.

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Reply from Certain Care Ltd 2026.06.21

Hi David, thanks for the feedback, we are glad that you found us too!

lewis esson 2026.05.13

     

From start to finish the care has been outstanding. I couldn’t recommend certain care more.

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Reply from Certain Care Ltd 2026.06.21

Much appreciated, we strive for the best.

Lydia Odenkirk 2026.02.17

     

When my dad had a stroke we had no idea where to start. Certain Care made everything so much easier than we expected. It was quick to get set up which was a huge relief. Dad always said he did not want to go into a care home so being able to stay at home meant so much to him. The carers were amazing. They were patient and kind and really knew how to help with his mobility and medication. They treated him with respect and never rushed him. One of the carers even drove him to appointments and local clubs which helped him feel independent. The office team were lovely too, always keeping us informed and making adjustments when needed. We could not recommend them enough.

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Reply from Certain Care Ltd 2026.06.21

Hi Lydia, much appreciated, we always aim to get the best possible match for carer to client.

Emma Mason 2026.01.27

     

We were unsure what to do when my nan began needing more support and everyday routines became more difficult for her. We knew we did not want her to go into a care home, so we looked into live in care and were recommended Certain Care. It has honestly been the best decision. She is now settled, comfortable with her carer and far less anxious, and as a family we feel reassured knowing she is never on her own. The carers have all been friendly and supportive, and the office keeps us updated with any changes which makes everything so much easier. Scott the manager has been brilliant, always available, always checking in and always ready to help. Would definitely recommend.

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Reply from Certain Care Ltd 2026.06.21

Many thanks for your kind words, it’s been a pleasure

Evi D 2025.11.14

     

My granny was diagnosed with dementia and we want to avoid care homes, so we have tried live in care. From the first conversation with Scott, the manager, we felt reassured. She settled quickly and is far less anxious now, which gives us real peace of mind. The carers have all been friendly and professional, and the office team keeps us updated with any changes so we always know what is happening. We are very grateful for the support and would happily recommend Certain Care to anyone looking for reliable and compassionate care.

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Reply from Certain Care Ltd 2026.06.21

Thanks for your the kind words and feedback, we’ll pass the message on.

Cheryl 2025.10.27

     

I’ve had a great experience with Certain Care! The team is super professional and always goes above and beyond to make sure everything is taken care of. Their customer service is amazing — friendly, responsive, and genuinely caring. Highly recommend! 💯🙌

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Reply from Certain Care Ltd 2026.06.21

Thanks

Bella 2025.10.23

     

Really happy with these guys. The staff are super friendly and accommodating. Great customer care and really kind people 😊

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Reply from Certain Care Ltd 2026.06.21

Thanks for the feedback, client satisfaction is our top priority!

Carly Brown 2023.02.21

     

Fantastic agency, my mother’s care has been second to none. Her carer is highly knowledgable, professional and has a real passion for keeping my mum motivated to stay as independent as possible. Thanks to the office staff for being so kind and always being there to answer my questions, and for regularly checking up with us.

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Reply from Certain Care Ltd 2026.06.21

Thank you for the kind feedback, we’ll make sure your kind words are passed on.

G V 2022.06.17

     

Manager was very helpful and accommodating 😊😊 My Nan is very pleased with her care 🙏🙌👏

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Reply from Certain Care Ltd 2026.06.21

Glad to hear that you were pleased with the service, we are always here to help!