Featherfall Restoration Reviews

Thank you, Rena, for the kind review. We’re glad Casey could respond quickly and secure your sunroom ahead of the storms. We appreciate you trusting us with the assessment and are ready to complete the work when you are. Please contact us anytime if you need further assistance.

Hi Lula, thank you so much for sharing your experience with Casey and Kayla and leaving us this review. This is going to make their day

Your new siding looks amazing and works so wrll with your front door. You were a delight to work with and we hope we can help you out again in the future

Thank you for the 5-star rating, Par Sher Vaughn. We appreciate your support and are thrilled you had a great experience. We look forward to serving you again soon.

Hi Michael, we are so happy to hear our team made your home's year better!

Your new roof, siding, gutters, downspouts, and hot tub cover look incredible and we are proud our team made such a great impression on you and your home

Thank you so much for the kind words! Casey truly appreciates the trust you placed in his expertise, and Kayla works hard to stay responsive and make the process smooth. We’re grateful for the recommendation and for the opportunity to help

Thank you for your wonderful review, Angelo! We're thrilled to hear that Kayla and the team exceeded your expectations and provided a seamless experience. It's fantastic to know that the quick response and effective communication made a significant impact on your decision. We appreciate your trust in Featherfall Restoration and look forward to assisting you with your future home projects. Your satisfaction is our top priority!

Thank you for your kind words! We're thrilled to hear that Kaley and Casey provided you with such a positive experience. Our team always strives for efficiency and smooth service, and it’s great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!

Thank you so much for your positive feedback, Yonas! We're thrilled to hear that Casey and the team at FEATHERFALL Restoration were able to provide exceptional service and craftsmanship for your repair needs. It’s wonderful to know we could make the process smooth and stress-free for you. Your strong recommendation means a lot to us, and we're here to help whenever you need assistance in the future!

Appreciate it Irfan, looking forward to helping you again in the future!

Thank you so much for the kind words! We’re grateful for you and always here when you need us. 🌟

Hey Tirtze, we are happy you found Kayla and Casey helpful and appreciate you taking the time to leave us a review!

There's no record of a call from you Erick. We haven't used an answering service in a long time either and the company only has a single owner

According to Google you live in Honduras? Why are you review bombing a company that has never met you?

We're committed to accuracy in all our reviews and have reported this as a fake review to Google

We've flagged this with Google

Thank you for your wonderful feedback, David! We're thrilled to hear that Casey and Kayla provided thorough and effective service in identifying the roof leak. It's great to know that their efforts to document the situation made a positive impact for you. We appreciate your recognition of our team's commitment to quality work. If you need anything else in the future, feel free to reach out!

Thank you for your wonderful review, Brian! We are thrilled to hear that Casey, Kayla, and the team made your roofing project a smooth and positive experience. It's great to know that you appreciated the thorough explanations and attention to detail, as we strive for exceptional craftsmanship and customer satisfaction. Your recommendation means a lot to us, and we’re glad to have earned your trust. We look forward to assisting you in the future if you need any further roofing services!

Hi Brian, happy to hear your leak was taken care of by our team so quickly and our team did an excellent job for you!

Hi Jose, thanks so much for the review and we are happy to hear how Casey and Kayla handled things for you and your home

This review is unfortunately a retaliatory attempt after we sought legal action against the homeowner for unlawfully depositing the final insurance payment checks, which were issued jointly to her and our company.

The work was completed to her satisfaction, and she never reported any issues. The insurance company approved our invoice and released the final payment (over $9,000), listing both our company and the homeowner as payees on the checks.

We mailed the checks with instructions and a prepaid envelope for her endorsement. Instead, she deposited them without our signature.

We made multiple attempts to resolve this directly through calls, texts, emails, and certified mail but received no response. We were left with no option other than to retain legal counsel to recover the funds.
To clarify, there was only one insurance claim ever opened for this property: the original hail damage claim. Any statement that multiple claims were filed after the work was completed is simply false.

This entire situation could have been avoided had the homeowner followed the proper process. We wish this circumstance made any sense since we value our homeowners and do everything we can to do great work for them and are always improving our processes so we can keep giving back to our communities. Stuff like this hurts to deal with on multiple levels when we know we work hard to set benchmarks for what contracting should be in our industry.

We apologize for the inconvenience and frustration this caused you. It's important to us that all our customers have a seamless experience, and we regret that we couldn’t assist you with your townhome. Your feedback highlights an area where we need to improve our communication. Thank you for bringing this to our attention.

Thank you for your wonderful feedback, Matthew! We're glad to hear that our team, especially Kaley and Casey, provided professional and efficient service during your emergency. It's great to know that the repairs have held up well even in tough conditions. We appreciate your support and are here for any future needs!

Thank you for your wonderful review, Charlene. We're thrilled to hear about your positive experience with Kayla and Casey. I'm sure your review made their day!

It's great to know that the roof repair process was smooth and that we could assist you effectively. We are also happy to hear our crew onsite did a great job fixing up your roof and cleaning up. Your feedback and recommendation means a lot to us and our team members