Akian Plumbing Heating Cooling & Electric Reviews

Denise Celuch 2026.11.10

     

Akian recently installed a new gas furnace and AC unit in my townhouse, including duct cleaning. It was a big job and major expense, but I feel confident in the equipment and the workmanship. AJ and Malik completed the entire job in two days, explained things to me as they went, tested thoroughly, and cleaned up the areas where they worked before they left. I am happy with the project and hope the equipment will last for many years to come.

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Yolanda Kodrzycki 2026.11.09

     

James G was very personable and fixed my heating problem promptly.

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Lisa O'Keefe 2026.11.08

     

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Nick Vogt 2026.11.06

     

Carlos was great. Efficient. Good communication

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Cindy Mackey 2026.11.05

     

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Santiago Diaz 2026.11.03

     

James G was great. Thorough, friendly, and explained what needed to be done in great detail. Highly recommended.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.11.04

Thank you for the great review, Santiago! We're glad James provided thorough and friendly service during your boiler maintenance visit and took the time to explain everything in detail. We appreciate your trust in Akian and your recommendation. We're always happy to help keep your home comfortable and your heating system running smoothly!

Konstantinos Kontodimas 2026.10.30

     

Absolutely fantastic service! Julio was very professional, knowledgeable, and incredibly helpful from start to finish. He was very efficient, and took the time to explain everything clearly. Excellent workmanship and outstanding customer service. Highly recommend!

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.30

Thank you for the wonderful review and recommendation! We're glad Julio provided excellent service and made your furnace repair experience a positive one. At Akian, we take pride in delivering quality workmanship, clear communication, and reliable heating repairs. We truly appreciate your trust in our team!

Mike Ogasapian 2026.10.30

     

My Mitsubishi system wasn't responsive and I couldn't figure out the problem. Carlos from Akian came through and checked it out. We found out the breaker was the issue. They got an electrician on site and replaced the breaker within an hour. Carlos also ran a diagnostic and got my system running perfectly. Great communication and follow through. Definitely reccomend.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.30

Thank you for the great review and recommendation, Mike! We’re glad Carlos and Chris M. could quickly identify the breaker issue, coordinate the replacement, and get your Mitsubishi system running perfectly again. We appreciate your trust in Akian and are always happy to help keep your home comfortable!

Joseph Peteul 2026.10.29

     

My furnace needed some deep maintenance and the company sent James G who did a terrific job and explained me everything to keep my system healthy in the future. On time and on schedule

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.29

Thank you for your kind words, Joseph! We're glad James could provide thorough furnace maintenance, explain how to keep your system running smoothly, and arrive on time. We appreciate your trust in Akian Plumbing, Heating, Cooling & Electric and look forward to helping you keep your home comfortable year-round!

Rhonda Petrella 2026.10.23

     

Very happy with the service. The plumber arrived on time, explained everything that would be done and approximately how long it would take. He was very courteous and put a tarp down and wore shoe coverings while working. I will definitely use this company again.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.27

Thank you for your kind words and for choosing Akian! We're glad our plumber made your toilet replacement a smooth and positive experience. We appreciate your trust in our team and look forward to helping you with any future plumbing needs!

Susie Serreze 2026.10.21

     

Carlos explained the repair options and was very respectful and professional.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.22

We appreciate you sharing your experience with us, Susie. It's great to hear that Carlos took the time to clearly walk you through the repair options and treated you with respect and professionalism. Thank you for choosing Akian Plumbing, Heating, Cooling & Electric, and we're glad we could help.

Burak H Alver 2026.10.21

     

Update to the update. I am sticking with Akian. They are a big company with many competent technicians. They respond timely. They do their best to make customers happy. It's hard to know when things fail where the fault falls. But they have been responsive and they have fixed issues with little to no charge as appropriate. See below for history. ---- Update to my original review. Some years later, after having them install new heater, water heater, and AC. The heater that akian has since installed 3 years ago has run into problems every year since. One time, one of the vent pipes was not attached properly. It was under 1year since the installation so they fixed it for free. Nex time, it was an issue with exhaust piping. Must have been some other installation errors but since it had been more than a year since installation; we were charged for the repair. And now again, we have cold air blowing from the system and I am calling them. Side story. For the exhaust issue, the first technician they sent misidentified the problem claiming it was because our vents were not fully open. Then Manny, the technician who I praised in my original review was sent; he identified and corrected the problem. So turns out not everyone in their employ is the same. ------- I call about a heating system emergency; our furnace is broken on a cold week. Their earliest availability is in four days. But since it is an emergency, they make some calls, and send over someone immediately. In this day and age, when HVAC companies rarely respond or show up. Manny comes over, identifies the problem, and fixes it. All along, he is honest about what he may or may not be able to do. We are lucky, the current problem was solvable. But he points out that the heater is old. He lays out options for the future; we may replace the flame sensor that caused the current problem if the same issue arises; we should consider a complete system replacements; and he has identified a list of worn out parts if we want to try to extend life of existing system. No pushiness, no BS, just reasonable opinions. I can't know if all their technicians are as knowledgable and capable as Manny. But next time we have HVAC needs, we are calling Akian again.

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OnBoard Fish 2026.10.21

     

I DO NOT RECOMMEND THIS COMPANY AT ALL! The company quoted me a $129 diagnostic fee. However, when the technician arrived, he barely did anything other than take a quick look at the equipment. He then told me that the $129 only covered his less-than-30-minute inspection, and that if I wanted any further service, I would have to pay an additional $249. This was completely different from the information I received when I initially contacted the company. To make matters worse, the technician refused to provide me with a quote. I explained that I did not want to be nickel-and-dimed with one charge after another, but he showed absolutely no understanding. His attitude was extremely unprofessional. He acted as though he would refuse to do anything at all unless I agreed to pay the additional $249. In the end, I decided to pay the $129 just to get him to leave. This was an incredibly frustrating experience, and I felt pressured into paying for virtually nothing. Save yourself the time, money, and frustration. I strongly recommend avoiding this company’s services!

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Angela Deng 2026.10.20

     

Disappointing Experience – Unexpected Fees and Poor Communication I scheduled an HVAC diagnostic appointment with Akian after being told by their office that the diagnostic fee would be waived if I decided to proceed with the recommended repair after receiving an estimate. However, when the technician arrived, I was told a significantly higher diagnostic fee would apply, that it would not be waived even if I proceeded with the repair, and that I would not receive a repair estimate unless I agreed to pay the higher fee. This was completely different from what had been communicated when I scheduled the appointment. My main frustration is the lack of communication and transparency between the office and the technician. I specifically confirmed the pricing and process before booking so I could make an informed decision about whether to proceed with repairs. Instead, I was put in an uncomfortable position during the appointment.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.21

Thank you for sharing your feedback, Angela. We sincerely apologize for the confusion and frustration you experienced regarding the diagnostic and dispatch fee, as well as the communication surrounding your appointment. We understand the importance of clear and consistent information when scheduling service. To clarify, the dispatch fee would indeed be waived if you choose to move forward with any of the recommended work or repairs provided by our technician. Your estimates are currently being prepared, and we will be emailing them to you shortly for your consideration. We apologize again for the misunderstanding and appreciate your patience while we work to resolve this matter.

Ashok Krishna Vadanahalli Shankar 2026.10.20

     

Sketchy severe sales pitch when called for routine maintenance. I would not repeat.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.21

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide transparent, professional service and want our customers to feel comfortable and informed throughout the maintenance process. We take your concerns seriously and appreciate you bringing this to our attention as we continue to improve our service.

Divya Sudhan 2026.09.30

     

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.01

Thank you for the 5-star rating, Divya ! We truly appreciate your support and are glad we could assist. We look forward to helping with any future plumbing, heating, cooling, or electrical needs.

David Russo 2026.09.30

     

Tiago was here for service for our gas boiler. He was professional and knew all the details for annual maintainence to our heating system. I highly recommend Akian Plumbing.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.10.01

We’re delighted to know your gas boiler maintenance went smoothly and that James handled everything with professionalism and expertise. Thank you for your high recommendation and for trusting Akian Plumbing, Heating, Cooling & Electric with your annual heating system service. We appreciate your kind words and hope to assist you again whenever you need reliable help with your home systems.

Jeffery Fry 2026.09.26

     

We recently had our hot water heater replaced after our previous heater failed and flooded our basement. We couldn't be happier with the entire experience! From start to finish, the process was smooth, efficient, and professional. Manny and his team arrived right on time, carefully removed the old unit, and installed the new heater with expert precision. Manny had made our job a priority. The new hot water heater works flawlessly, providing consistent, hot water with impressive energy efficiency. Manny was friendly, knowledgeable, and took the time to explain how to maintain the system and the automatic water shutoff. Overall, this replacement has brought us peace of mind knowing we have a reliable source of hot water for our home. We highly recommend this service to anyone in need of a quality water heater upgrade! Akian had also replaced our gas furnace at the end of 2024 and had the same excellent service.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.09.29

Thank you for sharing such detailed feedback. We’re delighted to know that your water heater installation went smoothly and brought you real peace of mind. It is wonderful to hear that our team, led by Manny, provided punctual, expert service and made sure you were confident in maintaining your new system. We also appreciate your mention of the past furnace replacement and your continued trust in Akian Plumbing, Heating, Cooling & Electric. Your recommendation means a lot to us.

Wayne Boulais 2026.09.25

     

James can on time explained what would be done and expected time frame. Did the work and showed pictures at the end to explain. Akian is well run and easy to deal with.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.09.29

We appreciate your thoughtful feedback, Wayne. It is great to hear that our team member arrived promptly, communicated clearly, and ensured you understood every step of the process with photos and explanations. Thank you for highlighting the ease of working with Akian Plumbing, Heating, Cooling & Electric. We are glad your experience was a smooth one and hope to assist you again in the future if you ever need us.

Yvonne DeMarino 2026.09.23

     

Matt B. is exceptional and has an encyclopedic knowledge of boiler systems. He can answer questions about every permutation of considerations in the lead up to purchasing an efficient, safe new boiler. We were pleasantly surprised by his fluency and responsiveness when we peppered him with over an hour of questions and the company’s patience with us in considering a major purchase. I would highly recommend Matt and Akian Plumbing.

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Reply from Akian Plumbing Heating Cooling & Electric 2026.09.24

It is wonderful to hear how informative and attentive, our technician, Matt, was during your consultation. We appreciate your thoughtful recommendation and are glad that your experience with Akian Plumbing, Heating, Cooling & Electric stood out for clarity and patience throughout such an important decision. Thank you for placing your trust in us as you considered your new boiler.