Verified Company
I visited Colby twice and he was a great help! He gave me tips on how to manage my anxiety. Although I only saw him twice, he was wonderful.
Reply from Triad Mental Health Partners
Thank you for sharing this, Sofiyah. We are so glad to hear your visits were helpful and that the provider offered meaningful support with managing anxiety. It is great to know you found value even in a short time, and we look forward to continuing to provide supportive care for you.
I first spoke with someone at Triad Mental Healthin early Febuary and was sent a link to send in my personal documents, including a front and back image of my credit card, to an unsecured website. SInce then, I've attempted to make any appointment with them for over two months. Every time I've called in, I get a message that no one is able to take my message and to leave a voicemail. I've left at least three, but no replies. I finally called in repeatedly until I connected with a person. According to them, they've called me three times, yet no voicemails on my end, no emails even though they have my email address, and now that I finally connected with someone, they don't have any openings until May 18th, 40 days away. I'll pass. Moving on to another company that will hopefully care more about the quality of their customer service.
Reply from Triad Mental Health Partners
Thank you for sharing this, Crash. We are truly sorry for how frustrating and discouraging this experience felt. Reaching out for care should be simple and responsive, and we understand how upsetting it is when communication does not come through as expected.
We take concerns about communication and security very seriously. Our team follows secure processes for all personal information, and we make multiple attempts to connect when someone is trying to schedule. At times, technical issues like call blocking or missed connections can get in the way, which can add to the frustration you described.
Your feedback is important and is being reviewed closely as we continue to improve access, response times, and the overall experience. We are committed to making sure each person feels supported, heard, and able to connect with care when they need it.
We take concerns about communication and security very seriously. Our team follows secure processes for all personal information, and we make multiple attempts to connect when someone is trying to schedule. At times, technical issues like call blocking or missed connections can get in the way, which can add to the frustration you described.
Your feedback is important and is being reviewed closely as we continue to improve access, response times, and the overall experience. We are committed to making sure each person feels supported, heard, and able to connect with care when they need it.
Dr. Colby was a pleasure to speak with, he truly made me feel like he has my best interest in mind.
Reply from Triad Mental Health Partners
Thank you for sharing your experience, Gracie, and for the 5-star review. It means a great deal to hear that you felt supported and understood. Our providers work hard to create a space where each person feels heard, valued, and guided with care, and it is wonderful to know that came through during your visit.
We truly appreciate you choosing Triad Mental Health Partners and trusting us with your care. We look forward to continuing to support you and providing the highest level of care moving forward.
We truly appreciate you choosing Triad Mental Health Partners and trusting us with your care. We look forward to continuing to support you and providing the highest level of care moving forward.
Very nice and perceptive to my concerns.
Reply from Triad Mental Health Partners
Thank you for sharing your experience. We are so glad to hear that your provider was kind and attentive to your concerns. Feeling heard and understood is an important part of quality care, and we look forward to continuing to support you with thoughtful, attentive care.
I saw Dr. Ballard once. He was very nice, but his staff did not contact me for a week straight. I became so frustrated that I went to the address they have listed. Turns out they are not there, nor have they ever been there. They list several addresses listed on their website and they do not rent from any of those places. The security guard of the building called the number on the website and a woman answered. However, when I called, they never answered. They had been screening my calls. They lie and they are terrible about communication. Please do not give them your money.
Absolutely horrible practice. Transferring my child out of this practice immediately! The operation is absolutely disorganized. Very hard to get your calls returned get medical records schedule appointments or fat properly with insurance.
Reply from Triad Mental Health Partners
Thank you for sharing your feedback, Deborah. We are very sorry to hear that your experience felt frustrating and disorganized. We understand how important clear communication, timely responses, and smooth coordination are, especially when it comes to care for your child.
This is not the experience we want families to have. We take concerns like yours seriously and will be reviewing what happened so we can improve our communication, scheduling, and support processes.
Your feedback is important to us, and we remain committed to providing reliable, compassionate care for families in the Triad area. We are always here to provide support and look forward to giving every patient the best care possible.
This is not the experience we want families to have. We take concerns like yours seriously and will be reviewing what happened so we can improve our communication, scheduling, and support processes.
Your feedback is important to us, and we remain committed to providing reliable, compassionate care for families in the Triad area. We are always here to provide support and look forward to giving every patient the best care possible.
Dr Colby was very helpful and a great listener. I would he’s one of the few people who listened and understood what I was going through and didn’t minimize my struggles. It was a pleasure meeting with him!
Reply from Triad Mental Health Partners
Thank you for sharing this, Jada. We are really glad you felt heard and understood during your visit. Taking the time to listen and support what each person is going through is very important to our team.
It was a pleasure caring for you, and we look forward to continuing to support your care
It was a pleasure caring for you, and we look forward to continuing to support your care
The provider was very professional, attentive, and made me feel comfortable discussing my concerns. He took the time to listen carefully and explained the evaluation process clearly. I appreciated how thorough and respectful the entire appointment was. I would definitely recommend this practice.
Reply from Triad Mental Health Partners
Thank you, Bianca, for your kind words and for sharing your experience with Triad Mental Health Partners. We are glad to hear that you felt comfortable discussing your concerns and that your provider took the time to listen closely and explain the evaluation process clearly. Our team works hard to ensure every appointment is thoughtful, respectful, and thorough, so it means a lot to know that came through during your visit.
We truly appreciate your recommendation and look forward to continuing to provide supportive, high quality care for you here.
We truly appreciate your recommendation and look forward to continuing to provide supportive, high quality care for you here.
Great communicator and has amazing interpersonal skills. He listens to all of your concerns and meets them with confidence and understanding. 10/10 psychiatrist and would definitely recommend.
Reply from Triad Mental Health Partners
Thank you for the 5 star review, Cerril. We are glad to hear you felt listened to and understood during your visit. Clear communication and compassionate care are very important to our team.
We truly appreciate you sharing your experience with Triad Mental Health Partners and for recommending our practice. We look forward to continuing to provide you with supportive, thoughtful care.
We truly appreciate you sharing your experience with Triad Mental Health Partners and for recommending our practice. We look forward to continuing to provide you with supportive, thoughtful care.
very helpful and attentive!
Reply from Triad Mental Health Partners
Thank you for the 5 star review, Honey. We truly appreciate you taking a moment to share your experience with Triad Mental Health Partners.
We are so glad to hear that you found our team helpful and attentive. Providing care that feels focused, supportive, and personalized is always our goal, and it means a great deal to know that came through during your visit.
We are grateful to support you here in the Triad area and look forward to continuing to provide thoughtful, compassionate care every step of the way.
We are so glad to hear that you found our team helpful and attentive. Providing care that feels focused, supportive, and personalized is always our goal, and it means a great deal to know that came through during your visit.
We are grateful to support you here in the Triad area and look forward to continuing to provide thoughtful, compassionate care every step of the way.
Really enjoyed my first visit. I felt supported and listened to in this journey.
Reply from Triad Mental Health Partners
Thank you for the 5 star review, Myia. We truly appreciate you sharing your experience with Triad Mental Health Partners.
We are so glad to hear that you enjoyed your first visit and felt supported and listened to. Feeling heard is such an important part of building trust, and our providers are committed to creating a space where you can feel comfortable and understood from the very beginning.
It is an honor to walk alongside you in this journey. We look forward to continuing to provide thoughtful, compassionate care here in the Triad area and supporting you every step of the way.
We are so glad to hear that you enjoyed your first visit and felt supported and listened to. Feeling heard is such an important part of building trust, and our providers are committed to creating a space where you can feel comfortable and understood from the very beginning.
It is an honor to walk alongside you in this journey. We look forward to continuing to provide thoughtful, compassionate care here in the Triad area and supporting you every step of the way.
My psychiatrist has really helped me figure out what’s going on in my life! He really listens to me and takes what I’m experiencing into account before rushing me into anything.
Reply from Triad Mental Health Partners
Thank you so much for your kind words, Unique. We’re truly grateful you took the time to share this. It means a lot to hear that you feel listened to and understood. Thoughtful, patient-centered care is incredibly important to us, and we’re so glad your experience reflected that. We appreciate you trusting us with your care.
I had a good experience with Dr. Colby! He asked all the right questions and was very thorough. I also learned some things about ADHD through the interview and his explanation. I would recommend to others
Reply from Triad Mental Health Partners
Thank you for the 5 star review, Trenton.We are so glad you had a positive experience at Triad Mental Health Partners. It is wonderful to hear that you found the evaluation thorough and informative. Our providers focus on asking thoughtful questions and offering clear explanations so you feel confident and empowered in your care.
We truly appreciate your recommendation and look forward to continuing to provide supportive, personalized care for you.
We truly appreciate your recommendation and look forward to continuing to provide supportive, personalized care for you.
He is wonderful doctor. Very through. Listens and also give info on adhd that you may not know about. Highly recommend!
Reply from Triad Mental Health Partners
2026.01.23
Thank you so much, Mirranda! We're grateful for your kind words and so glad to hear your provider's thorough approach and ADHD expertise have been helpful for you. Listening closely and sharing meaningful insights are core parts of how we care for our patients. We're honored by your recommendation and look forward to continuing to support you at Triad Mental Health Partners.