Swell Surf Camp Cabarete Reviews

Thank you very much for letting others know about your stay. Your comments are much appreciated and we look forward to welcoming you back as soon as possible! Clare and Team Swell :)

Betsy, it's a real shame that you have chosen to write a poor review on Swell given that the source of the majority of your expectations were based on you mistaking Swell for another surf camp (presumably, you originally wrote to several surf camps and became confused by items various places listed in their inclusions, such as massages and video analysis, which we don't include). Had you read my first email/offer properly before booking with us, you would have been aware of that before arriving. During surf lessons with Swell, you repeatedly refused to listen to any of our surf coaches and eventually, despairing, they gave up with you and concentrated on other guests, who were ALL taking surf lessons, some at an intermediate level like you (contrary to your opening statement in this review). Again, had you bothered to try to get to know a single other guest at Swell, you would have found that out. It was clear that none of us could make you happy, despite the best efforts of all our staff, so I thought it best that you leave Swell, especially as your daily outbursts and histrionics began to affect our other guests and the overall mood in the camp. Therefore, I offered you a refund on the remainder of your days with us, 3 days before your stay was due to end, but you refused that refund and wanted to stay on at Swell. To try and appease you, I refunded your surf course in full so you could keep learning with the one person you had managed to find on the beach who could handle you. Once you had left us (much to the relief of everyone at Swell, staff and guests alike), I ignored subsequent emails from you demanding a full refund, your flights paid, your surf lessons with the other instructor paid (even though my refund already more than covered that) and even a demand for some sort of 'compensation'. We had some lovely guests staying with us at the same time, and to counter-balance your negative and deeply unfair comments on our place, I've taken the opportunity within this reply to include the email I received from Isaiah, one of those guests: 'Hello Clare, Me and my friends arrived in Houston early this morning, but I just wanted to thank you for helping us set up our stay at Swell. We had an amazing time! The staff was extremely welcoming, the food was great. Haudy was extremely nice and helpful setting up our day trips. All the surf instructors were very encouraging and helped us all progress at surfing. Me and my friends made so many memories and we will definitely be back when we get the chance. Thank you again Clare! God bless, Isaiah'. I feel for you Betsy because you clearly have a few issues to resolve, but would suggest that rather than trying to damage a very decent business, your time would be better spent getting yourself the emotional help/therapy you are so clearly in need of.