Edit: after speaking with owner Mike, he sent two wonderful technicians, Shawn and Trevor, out and in no time got the clog out and the water flowing. They made sure the toilet was flushing properly and even made an adjustment to the tank handle. I will definitely be recommending Superior for plumbing in the future or if I need to be a return customer. Thank you Mike, Shawn, Trevor and Lindsey.
Look how clean that is!
Do not recommend their plumbing services. I paid $280 for them to auger only to make my toilet clog worse. The water/CLR would drain from the toilet with minimal water standing, but 18 hours after their auger and them flushing, my toilet has remained full of yucky water. I received a quote of $1500 to pull the toilet, plus an additional $345 if the camera was needed.
I would strongly encourage anyone considering this company to get a second opinion before agreeing to any expensive repairs or replacements.
Our AC stopped working, and we contacted Superior AC & Heat. We were initially led to believe that because our unit was discontinued and replacement parts were no longer being manufactured, we needed an entirely new HVAC system. We were also presented with a repair package costing approximately $2,000.
This came as quite a shock because our previous HVAC company, Aero Cool, had reassured us on numerous occasions that we had a perfectly good unit. While we understand that equipment can develop problems unexpectedly, being told we suddenly needed an entirely new system was concerning, especially given what we had previously been told about its condition.
After my mother, who is knowledgeable about HVAC repairs, got involved, things changed significantly.
When she began asking direct questions about the actual diagnosis, the company repeatedly beat around the bush instead of providing straightforward answers. Rather than simply identifying the faulty capacitor, they used technical explanations about things like the unit drawing too many amps, without clearly explaining which component had failed or what repair was actually necessary.
It felt as though they were making a relatively straightforward issue unnecessarily complicated, particularly for homeowners who don’t have the technical knowledge to challenge what they’re being told. My mother had to repeatedly press them for a direct answer.
Eventually, they acknowledged that replacing the capacitor was an option. We were initially quoted $650 for the repair, which they justified by saying it was a “premium” capacitor. When my mother questioned that price, they agreed to complete the repair for $350.
We went from being led to believe we needed an entirely new HVAC system to having our AC working again for $350.
What bothers me most is that my partner and I initially believed them. We aren’t HVAC professionals, and we trusted that we were being given an accurate assessment of our system. Had my mother not intervened, we could have spent thousands of dollars unnecessarily.
I completely understand that professional repairs cost more than the price of a replacement part. However, I expect a company to be transparent about its diagnosis, clearly explain the available repair options, and provide honest, straightforward pricing.
This experience seriously damaged our trust in this company. Homeowners should not have to have an HVAC expert in the family just to get a clear diagnosis and a reasonable repair quote.
I would not use this company again.
My ac stopped working while I was at work. Superior AC gave me the option to have a tech come out in the morning or same evening. The fee was very reasonable (I thought it would be way more), to have them come out the same evening. The tech (Nash) got my ac running in no time at all. I really appreciated the Honesty and Knowledge (which started with the initial phone call), that let me know they truly cared. Now a days it’s hard to find someone you trust.
I signed up for their membership to do my summer/winter check up. I know I can trust Superior AC services.
For four months I had an issue with my air conditioner: it made a loud noise when it started up and wasn’t cooling well. Several technicians came by, and the problem always came back. Then Miguel from MC Service came out. He took the time to inspect the unit and did a thorough maintenance, and he really did a great job. My AC is cooling great again and that loud noise when it turns on is basically gone. Miguel was friendly and honest with me the whole time, which meant a lot after so many failed visits. I’m very happy with the service and would definitely recommend MC Service. Thanks Guys!!!
I am SO impressed. The technician that repaired my air-conditioning unit, Jeremy, was very friendly, professional and informative. No hard pressure sales but they did advise me of all of my options which included options to finance if I wanted to buy a new unit. I contacted them this afternoon and three hours later it’s completely fixed and the house is cooling down. I have a new company for all my AC and heating needs. Glad to know they do Plumbing as well. I’ll keep that in my back pocket in case I need it.
Thank you, Kevin! We're glad to hear that our technician provided professional and fantastic service. Your feedback is greatly appreciated!
Michael Griffith2026.08.30
My water line broke at the meter and water flooded my whole front yard. Trevor did a quick job repairing it. He was very professional and friendly. And the price was within our budget. Thanks Superior.
Thank you, Michael! We're glad to hear Trevor provided quick and professional service at a budget-friendly price. Your satisfaction means a lot to us!
Wendy Williams2026.08.30
Jose came to our home within about 2 hours of my call for an emergency ac repair on a saturday night. He quickly diagnosed and fixed the problem. We greatly appreciated his hard work and quick response, especially at this time of year when the heat is so extreme. Thank you to Jose and superior ac!
Thank you, Wendy! We appreciate your kind words and are glad to hear that Jose was able to help you so quickly. Your satisfaction is important to us, especially during these hot days. Thank you for choosing Superior AC!
Blc52 cook2026.08.29
Two different repair guys came on two different days but on the second day, Andy got the system running and we are cool again.
Thank you, Blc52! We're glad to hear that Andy was able to get the system running smoothly for you. We appreciate your patience with the process.
Paige Stanley2026.08.29
Extremely professional customer service, very quick repair. Done the same day. Was very pleased with the professionalism of the technician and his advice on how to proceed with the maintenance of the system. I will definitely be calling them again for any. Heating and air conditioning needs on our rental property and our own home.
Thank you, Paige! We're glad to hear you had a positive experience with our customer service and technician. Your satisfaction means a lot to us, and we appreciate your trust for your heating and air conditioning needs. Looking forward to assisting you again!
Darren Amelio2026.08.29
A++ team all around. Stephen, Austin, Trevor, (apologies if spelling is off) are experts in the space and put the customer first, They are beyond knowledgeable but go beyond that and then some. For example - we had a minor gas leak which needed multiple layers of approvals and 3rd party involvement to get gas back on, which took multiple days due to protocol and wait times- he and his team fixed the issue same day would check in every hour….and his team was waiting out front of my home on a Friday at 9pm to make sure there were no hiccups in getting the all clear. Not to mention drove an hour+ in rush hour to see the job through. Couldn’t ask for more. Would recommend to anyone. True dedication to the craft and care for the customer.
Thank you, Mark! We're glad to hear that you’re happy with your new unit and that our team was able to complete the replacement quickly. Your satisfaction means a lot to us!
rebecca jones2026.08.28
Theyre friendly, quick to respond, and very efficient!!!
Thank you, Rebecca! We appreciate your kind words and are glad to hear that you found our team friendly, quick, and efficient. Your support means a lot to us!
Kimberly Nagy2026.08.28
The guys came out same day and fixed the problem. They were both knowledgeable and respectful.
Absolutely quick, courtesy reply when reaching out with this great HVAC company. Jeremy is highly knowledgeable in diagnosing the AC issues & explained in detail. Colby was kind & very helpful going over options for repairs/ replacement. Thank you for your service!
Thank you, Raul! We're glad to hear you had a quick and courteous experience with our team. Jeremy and Colby appreciate your kind words, and we're here to help whenever you need us!
Paul Barnett2026.08.26
I was happy with my plumbing services from Superior.
Thank you, Nick! We're glad to hear you had a great experience with Andy and that we could assist you so quickly. Your recommendation means a lot to us!
Frequently asked questions about Superior AC & Heat
How many reviews does Superior AC & Heat have?
Superior AC & Heat has 886 reviews on Trustindex, collected from Google and Trustindex.
What is Superior AC & Heat's average rating?
Superior AC & Heat is rated 4.9 out of 5 based on 886 reviews. 93% of reviewers gave five stars.
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