Refund not returned even though RV was thoroughly cleaned
Despite us returning the RV in amazing condition, RV Fun Rental refused to return our deposit. They wouldn’t communicate with us and we suspect it was because they wanted the time from when we could no longer report them to our credit card would pass. Be aware! Even if you follow their rules to a t, they will keep your money.
Date of experience: 01 September, 2026
Be aware! DEPOSIT SCAM — $5,000 charged after our rental and never refunded
We rented an RV for Burning Man, returned it in excellent condition, and ended up having to dispute a $5,000 charge with our bank to try to recover our money.
Before returning the RV, we thoroughly washed the exterior and cleaned the entire interior and handed it back in excellent condition.
We have now filed a dispute with the Bank and are awaiting the outcome, I will update later the results.
Afterward, we found other customers’ reviews describing similar disputes involving deposits and post-rental charges. It was deeply concerning to discover that others had reported experiences similar to ours.
My advice is - never rent from this company again. !!!
Date of experience: 06 September, 2026
Very very easy to work with, highly recommend them, they are so caring to making sure you have the right rv and accommodations to make the trip seamless, don't forget to ask about the e bikes they have! Will be renting again from them
Serious Deposit Dispute — Proceed With Caution
⚠️
We rented an RV from RV Fun Rental for Burning Man and had a deeply troubling experience with the company’s handling of our security deposit.
We returned the RV in good condition and without damage. In fact, their own manager, Miguel, personally inspected the vehicle upon return and told us that it was in excellent condition and “cleaner than anyone we have ever received.” Despite this, the company subsequently withheld our entire $5,000 security deposit and has failed to provide a satisfactory explanation or resolution.
Since returning the RV, we have made repeated attempts to contact the company by email and phone. Our communications have gone unanswered. We also dispute additional charges associated with the rental and have documentation supporting our position.
At this point, we are pursuing the matter through the appropriate consumer-protection and regulatory channels and are evaluating legal action to recover the funds.
I would strongly encourage anyone considering renting from this company to carefully document the condition of the RV at pickup and return, keep every communication in writing, and understand exactly how the security deposit is handled before signing a contract.
We have retained our photographs, communications, payment records, rental documents, and other evidence related to this dispute.
Our experience has been extremely disappointing, and we would not rent from this company again based on how this deposit dispute has been handled.
Date of experience: 06 September, 2026
DEPOSIT SCAM!!! AVOID THIS COMPANY
We booked RV Fun Rental for a trip from California to Nevada. We communicated our trip and destination to RV Fun Rental at the time of booking, well in advance of our vacation. When we picked up the RV, the out-of-state registration tags had been expired for months and no current paperwork was available for us to take. This should have been the first red flag, and indicates questionable business practises for an RV rental company. We had to leave without proper registration for a week-long, out-of-state trip or cut our vacation short while waiting for what they guessed could be 2 additional days to get the paperwork.
Before pickup, when we inquired about cleaning the RV for drop-off, Oscar told us we didn't need to clean the outside and for the interior, to clean it "similar to an Airbnb" (see screenshots). Feeling unsure about this, we went to an RV wash on the drive home to have the exterior professionally cleaned, just to avoid any potential charges. We also cleaned, vacuumed and mopped the interiors to return it in better condition than we received it. We returned the gas, propane and all water / waste tanks etc as we received them. The handover was friendly and Oscar followed up a couple of days later regarding small items left in the RV (a couple of washers, a sports bra and a whistle) indicating he had conducted a thorough inspection.
Now for the multiple unapproved charges: Before our trip a $2,700 charge had been placed on our card. This was refunded after Oscar's inspection. Shortly thereafter we were charged $5000 with no explanation. At this point Oscar told us it had nothing to do with him and that he hadn't completed the inspection (despite being the one who sent us the photo of the items). We were told to contact the out-of-state accounting department, which is non-responsive and impossible to get ahold of, leaving us waiting for weeks without an explanation for this charge.
A month later we still have no explanation as to what they're claiming this damage is - no photos or documentation as to why we are being charged $5000 for "damages" to this RV. We are not aware of anything that was broken during our rental period, misused, or not returned in the condition we had received it, and we have photo and video evidence proving this. Furthermore, after this unexplained $5000 charge they proceeded to charge us almost another $4,000, again without explanation or authorization.
In the contract they have you sign, there is a clause stating you can't initiate a chargeback on your card for any RV Fun Rental charges without voiding the contract. A contract clause cannot make you waive your right to dispute unauthorized charges that lack explanation or documentation. A chargeback is between you and your financial institution. The fact they include this unenforceable clause in the contract raises my suspicion (along with multiple other customer reviews) that this is something they try often to see what they can get away with. This business is super shady and I highly recommend people avoid them unless you want to deal with weeks of random unsubstantiated charges for thousands of dollars.
The rental was a joke - it was old and had damage - the gas indicator did not work so we had to continuously pull over for gas so we didn't run out - the air was not able to keep RV cool in the very hot weather - when asked for a refund or partial refund and or a credit they originally gave us our money back - then changed their minds before it was returned to our account - and then they said they would refund us $400 and give us $1000credit (for a $2300 rental ) they refunded the money but never sent the credit - our rental was the end of July - beginning of August -I don't think we are getting the credit -
We rented an RV from RV Fun Rental for one week at a total cost of approximately $11,000. Our contract stated that the security deposit was $2,700. Up until the end of the rental, everything seemed completely normal. Pickup went smoothly, we had no major issues during the rental, and drop-off was pleasant. We returned the RV without any damage and left believing we had had a good experience.
What happened afterward has been absolutely infuriating.
About a week after returning the RV, RV Fun Rental refunded us $2,754 and then, incredibly, charged us another $5,000. This was not the $2,700 deposit stated in our contract, it was an entirely different and significantly larger amount.
When we immediately questioned the $5,000 charge, we dealt with an employee named Nicolas Gamez. His communication throughout this process was extremely concerning. His responses were vague, he would go days without responding, and we struggled to get a clear explanation of why $5,000 had been charged to us in the first place. We were eventually told that they needed to perform an inspection of the RV for damage and that the money would be refunded if no damage was found.
The "inspection" then dragged on for weeks, with poor communication and little information from Nicolas about what was supposedly being investigated. After all of that, we were suddenly informed that we owed $4,975 in damages.
We strongly dispute this charge. We did not return the RV with any damage. Even more unbelievable is that, despite claiming we owe $4,975, they initially provided us with NO photographs of the alleged damage, NO itemized list of damages, NO repair estimates, NO invoices, and not even a clear description of what exactly they were accusing us of damaging.
How can a company charge someone $5,000, spend weeks supposedly conducting an inspection, and then claim almost the entire amount is owed without immediately providing clear evidence supporting the charge?
The combination of the unexplained $5,000 charge, the weeks-long "inspection," Nicolas's vague and extremely slow communication, and the lack of documentation supporting nearly $5,000 in alleged damages has made this entire situation feel incredibly sketchy and deeply concerning.
We went from being happy customers who had spent approximately $11,000 with this company to having to chase them for answers about thousands of dollars charged to our card AFTER the RV had already been returned.
I would strongly caution anyone considering renting from RV Fun Rental. Photograph and video EVERY inch of the RV at pickup AND return, save every email and text message, keep your signed contract, document the handoff, and watch your credit card carefully after returning the vehicle.
We are extremely disappointed and angry about how this has been handled, and we will be disputing charges.
victim of a ridiculous insurance claim
WOW where do I even begin.... I wish I had taken the previous reviewers’ advice and steered clear of RVFunRental. I ended up being another victim of a ridiculous insurance claim that had completely no merit. And on top of it all RVFunRental didn't even tell us there were any issues. Walked the RV upon return and noted everything looked great. In fact we were the ones who had issues with the RV during the trip that were never resolved and no refund or partial refund was ever issued. There were electrical issues with the generator and AC during our HOT June trip.
First red flag, RVFunRental did a bait and swap with our RV a few weeks before the trip. They said the previous one had issues and gave us a different one. At departure, we met with Greg from RV Fun Rental in Mission Viejo. This is how they service OC clients, meet in Mission Viejo with the RV and a car towed behind and then use the car to return to their office. We walked the C20 Entegra Class C with Greg from RVFunRental and the RV was very dirty (2nd red flag). We took photos of the RV before, inside and outside, and decided to move forward with our trip.
Once we arrived at our destination and tried to start the generator it would not work. We called RVFunRental directly and they tried to walk us through a fix. Nothing worked and a mechanic could not come to our location. We had to deal with no AC or power. It was very frustrating! Basically, a glorified tent.
We coordinated the return of the RV with Greg to meet in Mission Viejo. Greg walked the RV with us and we informed about the issues we had with the generator and AC during our trip. It was very hot and unfortunate that the generator would not start. He apologized for the inconvenience and noted they would do their best to make it 'right'. He then proceeded to hook up his car to the RV(tow his vehicle using the RV) and drive back to their office located at 1553 S. Coast Hwy Oceanside, CA. The drive from Mission Viejo to Oceanside is about 40 miles. I tried to coordinate with Miguel from their office about our trip issues and a refund but nothing prevailed. He ghosted me and said he couldn’t do anything.
A few days later we received an email from RVShare stating that there was a claim against us. I replied saying they MUST have it wrong since we were the ones who had issues. A month or so later RVShare again reached out and said the claim from RVFunRental was still open and that it is regarding “..the ABS light and traction control light coming on. This could indicate overheated brake components from improper use, harsh braking, or incorrect driving practices." We had no issues with braking or driving during our trip. The actual RV drove just fine. My husband, who drove, has a class A license and literally drives large vehicles for work. We have also owned RV’s before in the past. To say we ‘improperly used the brakes’ is insane! And on top of it, as noted before, Greg used the RV after we returned it in Mission Viejo to tow his car back to their office. If there really were issues after our reservation, why would he proceed to drive the RV 40 additional miles towing a vehicle! I have been battling with RVShare as well and they haven’t been helpful either.
PLEASE PLEASE do you own research and understand the RVShare insurance. It’s very easy for ‘owners’ to submit claims and note that it was caused by the renter. It’s an easy way for them to get money to fix outstanding issues, maintenance, etc. on their RVs. Smells A LOT like insurance FRAUD. I would NOT recommend using RVShare and would definitely not recommend using RVFunRental. I feel completely taken advantage of.
Date of experience: 26 June, 2026
WOW where do I even begin.... I wish I had taken the previous reviewers' advice and steered clear of RVFunRental. I ended up being another victim of a ridiculous insurance claim that had completely no merit. $1,500(RVShare deductable) was charged 2 months after the trip. And on top of it all RVFunRental didn't even tell us there were any issues. Walked the RV upon return and noted everything looked great. In fact we were the ones who had issues with the RV during the trip. Details below....
First red flag, RVFunRental did a bait and swap with our RV a few weeks before the trip. They said the previous one had issues and gave us a different one. At departure, we met with Greg from RV Fun Rental in Mission Viejo. This is how they service OC clients, meet in Mission Viejo with the RV and a car towed behind and then use the car to return to their office. We walked the C20 Entegra Class C with Greg from RVFunRental and the RV was very dirty (2nd red flag). We took photos of the RV before, inside and outside, and decided to move forward with our trip.
Once we arrived at our destination and tried to start the generator it would not work. We called RVFunRental directly and they tried to walk us through a fix. Nothing worked and a mechanic could not come to our location. We had to deal with no AC or power with the June heat. It was very frustrating! Basically, a glorified tent.
We coordinated the return of the RV with Greg to meet in Mission Viejo. Greg walked the RV with us and we informed about the issues we had with the generator and AC during our trip. It was very hot and unfortunate that the generator would not start. He apologized for the inconvenience and noted they would do their best to make it 'right'. He then proceeded to hook up his car to the RV(tow his vehicle using the RV) and drive back to their office located at 1553 S. Coast Hwy Oceanside, CA. The drive from Mission Viejo to Oceanside is about 40 miles. I tried to coordinate with Miguel from their office about our trip issues and a refund but nothing prevailed. He ghosted me and said he couldn't do anything. So I paid $1,805 for the RV and had no power basically to the RV! No refund or partial refund was ever given to me. RVShare and RVFunRental ignored my claim issues.
A few days later we received an email from RVShare stating that there was a claim against us. I replied saying they MUST have it wrong since we were the ones who had issues. A month or so later RVShare again reached out and said the claim from RVFunRental was still open and that it is regarding "..the ABS light and traction control light coming on. This could indicate overheated brake components from improper use, harsh braking, or incorrect driving practices." We had no issues with braking or driving during our trip. The actual RV drove just fine. My husband, who drove, has a class A license and literally drives large vehicles for work. We have also owned RV's before in the past. To say we 'improperly used the brakes' is insane! And on top of it, as noted before, Greg used the RV after we returned it in Mission Viejo to tow his car back to their office. If there really were issues after our reservation, why would he proceed to drive the RV 40 additional miles towing a vehicle! I have been battling with RVShare as well since they deemed the claim OK and charged me the $1,500 deductable. RVFunRental's claim for this repair was $4,290!!!!! Absolutely insane that they are claiming we caused this damage! We literally had no issues with the brakes.
RVFunRental has done this before to other renters as well. I added the reviews/ complaints from the Better Business Bureau below. PLEASE PLEASE do you own research and understand the RVShare insurance. It's very easy for 'owners' to submit claims and note that it was caused by the renter. It's an easy way for them to get money to fix outstanding issues, maintenance, etc. on their RVs. Smells A LOT like insurance FRAUD. I would NOT recommend using RVShare and would definitely not recommend using RVFunRental. I feel completely taken advantage of. Don't WALK, RUN away from using either of these companies.
BBB Review - https://www.bbb.org/us/ca/oceanside/profile/rv-rental/rv-fun-rental-1126-1000080248/customer-reviews
BBB Complaints - https://www.bbb.org/us/ca/oceanside/profile/rv-rental/rv-fun-rental-1126-1000080248/complaints
Matt and his team are incredible to work with. They are always willing to go the extra mile to help. My team and I use them anytime we need to hit the road. If I could give them 6 stars I would!!
Miguel is the best! Miguel was friendly, patient, and made the rental process easy to understand. He took the time to answer our questions and made us feel comfortable, especially since it was our first time renting an RV. The motorhome was clean, well-maintained, and ready when we picked it up. We appreciated the professional service and would recommend RV Fun Rental to anyone looking for a smooth rental experience.
I LOVE RV FUN RENTAL!!! Matt is one of the workers there and is the kind of guy who will take extra time with a customer to make sure they understand the RV before leaving. He knows motorhomes extremely well, and his patience and attention to detail make people feel comfortable and confident about their trip.
Wow! Thank you so much, Sierra for your awesome review! We appreciate people like you and you are the reason why we love what we do!
Gabe W.2026.08.07
Verified
these guys are top notch. They went above and beyond for our experience and we are beyond grateful for the service they provided us. definitely recommend.
We used RV fun rental for our family trip to Arizona from California Miguel helped us find and rv that made our trip comfortable and safe for the whole family
Do not rent from RVfun rental !!! they use RVshare . I have booked before with RVshare never had a problem . RV, fun rental are scammers .I rented an RV to be delivered on July 25 at 2 o'clock. At San Clemente State Beach They called and said it would be a little bit later at 3 o'clock. Nothing ...waited...they said there was traffic it would be there at 5:30. They wanted me to meet them outside of the campground at a Carl's Jr. outside of the state park I said absolutely not. They did not even have the address of where it was to be delivered. It was to be delivered to the campsite .. then they wanted to postpone the delivery for the next day ..i said absolutely not. We're sitting at a campsite with children with no RV ...it was delivered at 8 o'clock in the evening six hours later the guy that delivered it Miquel did not properly set up the RV RV had two bathrooms. The back bathroom was never hooked up. The sewage line was not hooked up correctly. The shower had no water pressure at all The back door bathroom could not be opened The rv wasn't level they did not leave me a key to the RV. I had to call for a key to be dropped off. Both TVs did not work. horrible experience!! this rental cost $2100. For seven days .. They also kept adding cost. Scammers.
**RENTER BEWARE - DO NOT BOOK THRU RV FUN RENTAL. General Manager Miguel, Matt, and this company are scammers. We booked a RV (#C15 Luxury Sunseeker) through RVFunRental (*RFR) on the RVShare site on 3/31--for travel 7/10-7/18. The RV we booked sleeps 10--with bunk beds, modern décor, and new amenities. On Monday, 7/6, 4 days before our trip--*RFR cancelled our RV booking, and sent a message through the RVShare app. *RFR indicated that our RV was damaged due to gas found in the water system--and offered a subpar alternative replacement--with fewer specs, less sleeping spots (sleeps only 8), and less modern décor & amenities. We declined the alternative RV--and called *RFR to speak with Matt, and GM Miguel.
Later, we found *many* negative reviews for *RFR --many posted in June--after our March booking. We requested *RFR to correct their error--and offer an equivalent swap, or RV with more specs at their cost. This is standard expectation and professional customer service--for listing a damaged and dangerous vehicle for rent. Craziest part: *RFR is still actively listing the same damaged #C15 unit on RVShare's website!! *RFR is still accepting bookings for an RV they acknowledge is damaged, unsafe, and has gas in the water reserve.
From the swap options, we chose a new RV (#C19) with fewer specs and slept fewer people. Miguel assured me that *RFR would do a clean swap and absorb any extra costs--to replace my damaged RV. GM Miguel then asked me to cancel my original 3/31/26 #C15 reservation through RVShare--and rebook directly through them. I refused this shady request. *RFR wanted me to create a paper trail where I initiate the RV cancellation--resulting in cancellation-fees on my end. When I refused to initiate the cancellation, Miguel/Matt/*RFR stopped answering their phone and never ever called me back since. I sent messages in the RVShare app--requesting follow-up and confirmation for my new #C19 RV replacement. After several hours of nonresponsive calls/texts, I began receiving brief, confusing, and uninformative screenshots in the RVShare app of my replacement RV--along with email confirmations that the new #C19 vehicle had replaced my reservation. *RFR instructed me to accept the new reservation in the app--however, the new booking had increased fees. When asked about the extra fees--that Miguel already agreed to cover, nobody responded to me in the app, and ignored all calls to explain and provide clarity. The next day, *RFR sent another app message--saying the #C19 vehicle had been rented, since I didn't accept the new booking (with unexplained added costs they promised I wouldn't incur). This is also a lie; the #C19 vehicle is still actively listed on RVShare for my exact travel dates.
RVShare has since refunded my money--and my family scrambled to book another RV. Summary: 1) *RFR rented a damaged and unsafe #C15 vehicle that they knew had gas-contaminated water from a previous complaint. 2) *RFR bait-and-switch-cancelled my original booking with a subpar replacement. 3) *RFR wanted me to initiate a cancellation directly through RVShare and rebook through them instead (to create a false paper trail that I was cancelling my RV booking). 3) *RFR promised to correct their error and replace my RV with an equivalent vehicle with no added cost--when they in fact tried to get me to accept a new booking at additional/unexplained fees/charges. 4) *RFR cancelled the 2nd vehicle offered to me--claiming it was no longer available, when #C19 is still populating in RVShare listings. 5) *RFR stopped answering my calls/texts, and did not address their shady tactics in the RVShare messaging app. 5) The original damaged/unsafe #C15 with the gas-in-water tank problem is still actively listed by *RFR on the RVShare site! 6) *RFR has many recent negative reviews from May-June (posted after our March booking) for similar bait-and-switch tactics and nonresponsive, unprofessional customer service.
DO NOT BOOK THROUGH *RFR. THEY WILL RUIN YOUR TRIP.
**RENTER BEWARE - DO NOT BOOK THROUGH RV FUN RENTAL. Miguel (General Manager), Matt, and this company are scammers. We booked a RV (#C15 Luxury Sunseeker) through RVFunRental (*RFR) on the RVShare website on 3/31/26--for travel 7/10-7/18. The RV we booked sleeps 10--with bunk beds, modern décor, and new amenities. On Monday, 7/6, 4 days before our scheduled trip--*RFR cancelled our RV booking, and sent a message through the RVShare app. *RFR indicated that our RV was damaged due to gas found in the water system--and offered a subpar alternative replacement--with fewer specs, less sleeping spots (sleeps only 8), and less modern décor & amenities. We declined the alternative vehicle--and immediately called *RFR to speak with Matt, and GM Miguel.
Later, we found *many* negative reviews for *RFR --many posted in June, 2026--after our March booking. These reviews included a renter who complained about the same RV that we rented. **See all screenshots attached. We told *RFR that they must correct their own error--and offer an equivalent swap, or RV with more specs at their cost. This is standard expectation and professional customer service--for listing a damaged and dangerous vehicle for rent. The craziest part in all of this--is that the damaged #C15 vehicle is still actively listed on RVShare's website--by shady *RFR!! *RFR is actively accepting bookings for an RV they acknowledged is damaged, unsafe, and has gas in the water reserve. **See screenshot proof.
The GM Miguel offered me a few options--and my wife and I chose a new RV (#C19) that had fewer specs and slept fewer people. Miguel assured me that *RFR would do a clean swap and absorb any extra costs--to replace my damaged RV. GM Miguel then asked me to cancel my original 3/31/26 #C15 Luxury Sunseeker reservation through RVShare--and rebook directly through *RFR. I refused this completely shady request. *RFR was trying to make me create a paper trail that appeared as if I initiated this RV cancellation--which would result in incurred-cancellation-fees on my end. When I refused to initiate the cancellation, Miguel/Matt/*RFR stopped answering their phone and never ever called me back since. I sent terse messages in the RVShare app--requesting follow-up and confirmation for my new #C19 RV replacement. After several hours of nonresponsive calls/texts, I began receiving brief, confusing, and uninformative screenshots in the RVShare app of my replacement RV--along with email confirmations that my #C19 vehicle had replaced for my reservation. *RFR instructed me to accept the new reservation--however, the new booking had increased fees. When I asked about the extra fees--that Miguel already agreed to absorb, nobody responded to me in the app, and ignored all calls to explain and provide further clarity. The next day, 7/7, *RFR sent me another message--saying that the #C19 vehicle had been rented, since I didn't accept the new booking (with the unexplained added costs that they promised I wouldn't incur). This is a lie, by the way; the #C19 vehicle is still actively listed on RVShare for my exact travel dates. So basically, *RFR couldn't trick me into cancelling directly with RVShare or accept a new reservation with extra fees (when it was their error)--so they re-offered me the original subpar replacement that I already declined.
RVShare has since refunded my money--and my family scrambled to book another RV through a very nice renter. To summarize: 1) *RFR rented a damaged and unsafe #C15 vehicle that they already knew had gas-contaminated water reserves from a previous renter complaint. 2) *RFR bait-and-switch-cancelled my original booking with a subpar replacement that would not accommodate our family size. 3) *RFR tried to get me to initiate a cancellation directly through RVShare and book through them directly instead (to create a false paper trail that I was cancelling my RV booking). 3) *RFR promised to correct their error and replace my RV with an equivalent vehicle with no added cost--when they in fact tried to get me to accept a new booking at additional/unexplained fees/charges. 4) *RFR then cancelled the 2nd vehicle offering to me--and claimed it was no longer available, when the #C19 RV is still populating in available RVShare listings. 5) *RFR stopped answering my calls/texts, and did not address their shady tactics in the RVShare messaging app. 6) The original damaged/unsafe #C15 with the gas-in-water tank problem is still actively listed by *RFR on the RVShare website! 7) *RFR has a ton of recent negative reviews from May-June 2026 (which were posted after our March booking) for similar bait-and-switch shady tactics and nonresponsive, unprofessional lack of customer service.
DO NOT BOOK THROUGH *RFR. Once our booking was cancelled--we had to accept paying higher prices with limited RV selection availability--due to the late notice right before our scheduled travel dates. SEE ALL INCLUDED PHOTOS FOR PROOF OF *RFR SHADY PRACTICES.
We rented an RV for 7 days from RV Fun Rental and had an amazing time. There was mechanical issues with the RV that we rented through RV share and Miguel was instrumental in making sure that we had an RV that was safe to drive that day. Needless to say we had a great and memorable time. Thank you for making our first RV trip a memorable one.
We're so glad we could help, Lawrence! Making sure you had a safe, reliable RV on such short notice is exactly what our team is here for. Whether it’s last-minute logistics or full 'White-Glove' delivery, our goal is to ensure your SoCal vacation is seamless. Thanks for the shoutout to Miguel!
Lawrence A.2026.07.05
Verified
Just want to say thank you to Miguel for setting us up with an amazing RV vacation. Peter was the man in ensuring that we our RV safe and ready to go. Miguel was very helpful and responsive to all communication. The RV that we rented was superb. Our family had a great time and cannot wait for our next RV trip.
Verified Company
