Grand Hotel Terme & Spa Reviews

Grand Hotel ben organizzato, personale sempre gentile e disponibile Ad accontentare gli ospiti, camere confortevoli e spaziose. In sostanza nulla Da eccepire ;-)

Soggiorno di 12 giorni in questo hotel, che dire?, semplicemete GRAZIE. Professionalità pulizia e gentilezza la fanno da padrone. Cucina eccellente da ristorante stellato. Le signore dei fanghi bravissime. Torneremo sicuramente. Saluti Teresa e Alessio

I was quite disappointed! I expected way more attention to detail from a 5-star hotel because, in my opinion and experience, that's precisely the difference between — the details. I was surprised that hardly anyone on the team spoke English first off all. During booking, we requested a champagne bottle in the room upon arrival, but it was completely ignored. When we tried to book massages and treatments, the pressure to decide was ridiculously high from a staff member who spoke little to no English. I clearly felt the rudeness in her tone and simply ignored it because I wasn't there to argue. At lunchtime, we went to the hotel buffet. Apparently, it closed at 2 PM, and no one informed us when we arrived to eat at 1:45 PM. The buffet simply closed, and once again, the rush was evident, leaving me feeling poorly served. I found both the breakfast and lunch offerings to be very industrialized, with very few fresh options and of much lower quality than expected. The spa facilities met expectations. However, there were clear signs of lack or poor hygiene and cleanliness. Regarding the room (we stayed in a suite), it was clean, and the bed was comfortable with plenty of space. However, it was odd that on the second day, they removed all options from the minibar and left only water. For me, the breaking point was when we went to dinner (not to mention that the restaurant is open from 7:30 PM to 9 PM, which is absurd in a Latin culture, but okay). The waiter who received us asked my husband if he didn't have any pants in the room? Like, seriously? With 35 degrees, on vacation, who even cares about that? Believe me, it was not at all the place where I felt obligated to comply with etiquette and protocol, or even a dress code and if there is one, should be communicated. It was simply very out of place, inappropriate, and unnecessarily embarrassing—I found it super outdated and overall, very disappointing considering everything.

Neskutočne milí ľudia, hojne nám nadelili všetkého. Čistota obsluha top

Trascorrere qualche giorno in relax in questo ambiente è stato un vero piacere; cucina eccellente, personale sempre disponibile e cordiale. Luoghi di turismo e cultura nelle immediate vicinanze sono il coronamento di un soggiorno indimenticabile.

Tout était parfait, accueil, gentillesse du personnel.

Luxuriöses Hotel mit vielen entspannenden Wellnessangeboten warmen Thermalpools und verschiedenen Saunen. Sehr schön!!

Siamo venuti in 6 per un regalo di compleanno, hotel molto bello e confortevole, servizio eccezionale e personale qualificato.

Sono rimasto molto soddisfatto. Ottimo servizio. Siamo stati accolti meravigliosamente. Il personale molto cordiale. Ci consiglierò sicuramente.

Fantastico