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Erlene was so nice and welcoming and made me feel comfortable right away. She was easy to talk to. It was a great first impression of Pillars Health Group!
What customers say about Pillars Health Group
Recent reviews
Erlene helped me through the admission process and she was so helpful, warm, and friendly. Two weeks into the program now and highly recommend.
From the beginning, Erlene was the first person I spoke to. She has provided an enormous amount of help and support over the last few months. Real reassuring while she also makes you feel like you’re not alone and not just interacting with somebody who’s on the clock, you can tell she takes her career seriously. Also Link, Elena, Dawn, & Bella have been nothing short of amazing to work with. Pillars is extremely lucky to have the people they do. I don’t regret coming here one bit and honestly believe my life has improved since meeting this great community.
100/10 the most amazing place to go to. I was in near crisis last year and I came here for mental help, they assisted my process being on PFMLA which was a life saver, genuinely!!!
I absolutely love the staff in this facility, so much so that I have actually returned this week!! SHOUTOUT to Arlene who hit me up over text to check-in on me and she’s insanely good at getting honest answers out of me😂 she’s an absolute wonderful vibe and I’m very thankful she contacted me!! HUGE SHOUTOUT to Candace, one of the wonderful therapists there who I’ve been thankfully able to reconnect with IS THE BEST!! She really matches my vibes and is very human🩷🩷 Josh is such a cool dude, fun guy and a nerd who understands the way I speak! Holly is such a wonderful hippy vibe who gives good hugs and listens to all my banter!! Mary is a sweetie pie who usually steps in whenever I need her if my girl Candace isn’t around!
I love the whole staff, but I just needed to specifically shout out some baddies!!
FULLY RECOMMEND anyone to come to this place if you ever are in need of help, whether it’s mental help or potential substance, this place is absolutely amazing and I cannot stress that enough!
This place saved my life,the help with any resources you need they're always willing to listen Erlene great person every one in the team is excellent I would recommend this place to anyone that's struggling
Erlene was wonderful to work with as an admissions coordinator. She was kind, understanding, and empathetic. She really took the time To listen and let us know she was there to support us. She was very helpful and knowledgeable, walked us through the process and explained the program options. Erlene made this challenging process much easier for us.
Liz was vary professional and made me feel comfortable with th Q and A .
Question, vary through with me about the process and how it works! Ty..
Keith has been very helpful in my recovery. He reminds me to be in meetings and thats so helpful. I appreciate everyone who's been helping me.
I may not have ended up committing to the process, but I wanted to leave a review for Arlene. I had reached out for the first time ever for assistance and even though what they offer at pioneer wasn't what i was looking for Arlene was understanding, helpful, and genuinely an easy person to talk to. I usually find myself far to anxious to reach out to anyone for any reason. little lone having to tell someone I've changed my mind. But here I felt none of the common fears. I 100% can say Arlene helped me feel; safe and confident in reaching out. And i know who to contact if i need to in the future!
I Highly recommend Pioneer BH,
Came in not knowing what to expect. 2 months in treatment now can't express enough the amount of knowledge an help I'm receiving here about myself and my situation.
Thank you Pioneer,
Dave
Pioneer is the best treatment experience I’ve ever had. All of the staff are very knowledgeable and compassionate. It’s an amazing culture and the groups are very high quality and genuinely helpful. You are never pressured to share if not comfortable and it’s a very safe space. They will allow you to stay for the time you need to recover. It’s a great program for both mental health and substance abuse disorders. They will get you rides if needed and there is restaurant lunch included! Thank you Pioneer Oxford!
So far by experience has been good! Talking to Liz has made me feel less alone and I can’t wait to start coming in to do the work. I highly recommend this place and Liz!
Reply from Pillars Health Group
2026.10.13
Thank you for the kind words! Liz brings so much warmth to our team, we’ll be sure to pass this along to her. Wishing you all the best!
My experience with this practice has been truly life-changing. From the very beginning, I felt welcomed, heard, and supported in a compassionate and judgment-free environment.
The guidance, expertise, and genuine care I received throughout my mental health journey helped me gain valuable insight, build resilience, and develop meaningful tools for personal growth.
What stood out most was the team's commitment to creating a safe space where healing and self-discovery could take place. Every interaction reflected professionalism, empathy, and a sincere dedication to helping clients achieve their goals.
This journey has been both enlightening and empowering, providing me with a greater understanding of myself and a renewed sense of confidence and well-being.
I am incredibly grateful for the support I received and would highly recommend their services to anyone seeking compassionate, knowledgeable, and effective mental health care.
The positive impact they have had on my life is something I will always appreciate.
Pioneer provides excellent care for people struggling with substance abuse and mental health. The staff truly care about your recovery and wellbeing and strive for a comprehensive treatment. There is a sense of community and commonality in all the groups. Pioneer has been an essential part of treatment being a step down from residential treatment, still providing a nurturing environment to continue to grow and reintegrate into everyday life
Liz has been so unbelievably helpful. She is responsive, thorough, and so easy to talk to. She has made the admission process so easy and I can’t wait to start working with this team if the rest of it is anything like her! (:
Reply from Pillars Health Group
2026.10.13
What a great shout-out for Liz. She puts a lot of thought into what she does, and we’re lucky to have her. Thank you for taking the time to write this. Wishing you all the best!
This Friday, I graduate from Pillars IOP, and honestly, I’m emotional thinking about how far away this moment once felt.
When I started this program, anxiety and OCD had taken over so much of my life. My world had gotten smaller. I was afraid of my thoughts, my emotions, physical sensations, and uncertainty. There were days when simply getting through the day felt like an accomplishment. There were moments when I wondered if I would ever feel like myself again.
This journey has not been perfect. There have been good days, really hard days, setbacks, panic attacks, tears, and moments of doubt. But Pillars taught me that recovery isn't about never feeling anxious again. It’s about learning that I can feel anxious, uncomfortable, or uncertain and still keep living my life.
I learned that I don't have to solve every thought, explain every sensation, or have 100% certainty before moving forward. I learned that setbacks don't erase progress, and that I am capable of handling hard moments.
To the incredible team at Pillars: thank you for challenging me, supporting me, believing in me, and helping me find my way back to myself. You gave me tools I will carry with me long after I graduate.
And to anyone struggling right now:
Please don't give up on yourself simply because you can't see the other side yet. You don't have to take the whole journey today. Just take the next step. Take it scared. Take it uncertain. Take it with tears in your eyes—but keep going.
There was a time when I couldn't imagine getting here.
This Friday, I graduate.
Not because I will never struggle again, but because I now know I can struggle and still keep going.
Thank you, Pillars, for helping me believe in myself again. ❤️🩹
Reply from Pillars Health Group
2026.10.01
Thank you for taking the time to write this. Sharing so openly takes courage, and your reminder to keep going, even when it’s hard, may be exactly what someone else needs to hear. It’s so thoughtful of you to encourage others this way. Your kind words about our team mean a lot, too. Wishing you all the best in the days ahead. ❤️
I don’t always show it in group but the staff here has really helped me in ways I can’t explain in words
Reply from Pillars Health Group
2026.10.01
This means a lot to our team. Thank you for taking the time to say it. 🙌
I started at Pillar Health during a really difficult time in my life. From day one, the team treated me like a person, not a case number. The intake was thorough but never judgmental, and the group sessions actually gave me tools I could use right away.
What stands out most is how the staff follows through and I can’t say enough about how caring they were about my situation. That kind of care is rare.
If you’re struggling with mental health, substance abuse or just need someone in your corner, go to Pillar Health. They genuinely want you to get better.
Reply from Pillars Health Group
2026.09.02
Thank you!
Outstanding clinicians and phenomenal mental health care. I was hesitant to join but am beyond happy and eternally grateful for every group and one-on-one session I experienced. A very well rounded program that has created such a safe and comfortable space to build connections with others in recovery and to develop skills and healthy ways to navigate anxiety, stress, triggers, and unhealthy urges. I wish I could give more than 5 stars. A highly recommended program.
Reply from Pillars Health Group
2026.09.02
Thanks Becky!
Frequently asked questions about Pillars Health Group
How many reviews does Pillars Health Group have?
Pillars Health Group has 337 reviews on Trustindex, collected from Google and Trustindex.
What is Pillars Health Group's average rating?
Pillars Health Group is rated 5.0 out of 5 based on 337 reviews. 99% of reviewers gave five stars.
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