Thank you so much for the five-star rating, Sherri Greene. We appreciate you taking the time to share your support and are glad you had a great experience. We look forward to welcoming you back soon.
I have been a patient at this practice for approximately 10 years and have remained through several changes in dentists and staff. The clinical team during my recent visit was helpful, caring and professional.
Unfortunately, my interactions with Jennifer at the front desk have become a recurring concern over the past two to three years. At my recent appointment, before I had spoken with the dentist or received a clear explanation of the treatment, Jennifer stepped in saying, “I’ll handle it,” and immediately attempted to collect $2,000.
I also had reasonable questions about my insurance coverage, what the procedure involved and exactly what the $2,000 included. Unlike other staff members who have taken the time to help with these questions, Jennifer did not provide the information or attempt to clarify it. The focus appeared to be entirely on collecting payment before I understood the treatment or my coverage.
This was not my first interaction with her in which collecting payment appeared to take priority over explaining the treatment and assisting the patient. Her communication with me, both in person and over the phone, has frequently felt dismissive and condescending.
Patients should receive respectful communication and a clear explanation of their treatment, insurance coverage and financial responsibility before being pressed for payment. This office was once consistently cheerful and welcoming, and I hope management provides additional training in customer service and billing communication so the front-desk experience better reflects the quality and care shown by the rest of the team.
David, thank you for being a patient for the past ten years and for acknowledging the clinical team’s caring professionalism. I am very sorry your interactions with our front desk left you feeling dismissed and that payment was prioritized before your treatment and insurance were clearly explained. We take this feedback seriously and will review our front-office procedures and staff communication to ensure clearer explanations and more respectful interactions. We appreciate you bringing this to our attention and hope to restore the welcoming experience you expect.
Thanks for the 5-star review. We're glad our service helped you keep your gum safe. We appreciate you choosing us and are here if you need anything else.
James Rolph2026.07.28
Did an awesome job!!! Very professional, friendly, and knowledgeable!!! Have been going for 16 years!!!
Thank you, James, for 16 years of trust and this wonderful review! We're thrilled to hear our team has been professional, friendly, and knowledgeable throughout your visits. We truly appreciate your loyalty and look forward to serving you for many more years.
Irma Sanchez2026.07.15
Mirelez Dental provides such a nice experience. The office workers are friendly and efficient. I seldom have to wait more than a few minutes to be seen and the hygienist is always thorough and does a great job cleaning my teeth. Dr. Gates is very friendly, pleasant to talk to and so brilliant with all the dental work I’ve needed done. I’d give Mirelez Dental a 10 if I could.
We strive to provide a great experience with every visit, and appreciate knowing that we are doing a good job! Thank you so much for taking time to share your feedback with us.
Maria Elena Rosquites2026.06.25
Highly recommend, they have amazing staff, very friendly and took care of all of our needs!
Thank you so much for your recommendation and kind words! We’re thrilled our team was friendly and took great care of you. We look forward to serving you again soon.
Aaron Turner2026.05.28
They saved me from a ton of pain by extracting a bad tooth when I was in dire need of relief. Thanks!
Thank you, Aaron. We’re so glad we could provide the relief you needed with the extraction. Our team is here if you need follow-up care or anything else as you recover. Wishing you a smooth and speedy recovery.
Karen Unruh2026.05.20
Excellent care and the office has all of the COVID—19 precautions in place. I was very comfortable
This is wonderful to hear Karen :) Dr. Mirelez has gone above and beyond to ensure the safety and comfort of our patients during the COVID pandemic. We promise to continue to provide the excellent care our patients are accustomed too as well :)
Redix Doragon2026.05.11
While I cancelled my appointment, Jennifer, the one who helped process my appointment, was very kind and started the cancellation and payment reimbursement immediately. Very helpful staff!
Thank You very much! If you need anything feel free to call our office.
Trisha Bianchi Covey2026.04.20
Dr. Gates is the best! Really super nice . Didn't feel any pain. If you are worried or fearful of the dentist....they will put your mind at ease. They are great!
last week i asked for appt to let them check the extraction Dr Gates did three weeks prior.
i think Nancy texted me back and said for me to send a picture of the area. And I did last Friday or Saturday. then today she texted if 1:40pm today was ok with me I said yes and i got there at 1:30pm. in 10-15 min they took me to the Chair. Asst asked me about bump. she felt it. i asked why they didnt do an post op xray. Gates had told me the tooth had a hook at the top. She agreed to xray it. She said it was clear, but didnt show it to me. Then I waited and waited and waited. Asst came in and said doc was with patient. then i waited some more, one hour and 15 min i asked a worker why wasnt i seen? that when Asst told me the front clerk had said I just walked it. then i was angry because that was a lie. I said why would i come on time to a 1:40 appt if i didnt have one. i had one It on my phone!!!
Thank you for recognizing our expertise and dedication to providing great patient care!
D S2026.01.26
I had an excellent experience here! I arrived without an appointment for an emergency visit. The office staff and the medical staff were top notch; everyone was very friendly and helpful. Dr. Gates was excellent Thanks!!
My visit was very comprehensive and informative! Doc took care of me and gave me all the insight needed to fix my teeth issues moving forward. Thank you the whole staff.
We're so glad we could help, thank you for the kind feedback.
Hannah Marie2025.11.11
I had an amazing experience with this dental office. I had to have a root canal. I wasn’t even an established patient ( yet) and they got me in so quickly. And they were able to get me into surgery swiftly. I am now healing and happily pain free. I am now a very thankful patient of theirs. So if you’re looking for a dentist, that not only has your best interest at heart, but are amazing at what they do, you have to visit Mirelez Wellness Dental. From the front office, to everyone in-between, they were very professional and kind.
We're glad to know we provided you with a great experience! Thank you for the review and the recommendation.
evelyn herr2025.10.07
Such a pleasant experience, they make you feel welcomed and are super helpful with any needs or questions you have. From the staff upfront to the dentists. 10/10
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