Nathen was the best. He was respectful and really treated me like family and wanted to fix my ac for me and my family. Even in the triple digit
Heat. Honest and affordable. Thank u so much
Thank you for sharing your positive experience. We're thrilled to hear that Nathen provided respectful and family-like service, especially in challenging conditions. Your feedback about our honesty and affordability is greatly appreciated. We look forward to serving you again in the future.
Janise Davis2026.09.12
I like supporting local businesses like Metz Air Control. I have done business with them for many years. I have trust in their business practices. It’s especially great when the same service reps are sent to my home. I have gotten to know team member Tim Ybarra because he has been sent to my home several times. I trust him and appreciate his professionalism.
We recently needed a faucet installed and were happy to learn that Metz now has a plumber on staff, Joseph. He did a great job and we will call Metz first next time we have a plumbing issue.
Today, Marc Murcia came out because AC not working. Nice guy, friendly, knowledgeable.
Thank you for sending good peopke
Thank you for your continued support and trust in our services. We're happy to hear about your positive experiences with our team members, Tim and Joseph. It's great to know that their professionalism and expertise have met your expectations. We look forward to assisting you with any future needs. Your feedback is greatly appreciated!
LNicki2026.09.11
Thank you Metz technician Marc, the AC is running good and we’re surely enjoying it during this hot weather.
Thank you for sharing your positive experience with our technician, Marc. We're delighted to hear that your AC is running well and providing comfort during the hot weather. Your feedback is greatly appreciated!
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service. We look forward to serving you again in the future.
Thank you for your 5-star rating! We're delighted to know you had a positive experience with us.
James Shaw2026.09.10
Very quick response to my call for service. Technicians Adam and Johnny did an excellent job, very conscientious and knowledgeable. I highly recommend them and this company.
Thank you for your positive feedback! We're thrilled to hear that Adam and Johnny provided you with excellent service. Your recommendation means a lot to us, and we look forward to serving you again in the future.
G G2026.09.09
In January, my furnace had an outage of the hot surface ignitor. You replaced it. Six weeks later the replacement failed and you came out and replaced it under warranty, but the last statement by your tech was "if this breaks again, it will be a full charge call."
Six weeks later, it failed again, and rather than paying another $500 for another third rate part, I started splitting firewood and heated using my fireplace. Your warranty policy is not acceptable to me, and this series of events does not speak well of your company.
UPDATE: Within a few days after the above review was filed, the company contacted me, gave me an apology, gave me an explanation of what happened and what they had done to correct their errors and sent someone out to examine my furnace to set what version of the control circuit board was installed. Turned out it was a new version which used a different version of the hot surface ignitor (HSI) that runs at a lower voltage, which means the regular HSI at the higher voltage did not work well with the new board. The manufacturer did not change the connector of the ignitor so old ones would fit but not work properly.
Eventually, they installed a new control board and HSI as a warranty job and things are working well now.
I am now a satisfied customer.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This is a new contact for a different issue. The estimator just left. I accepted the bid but was not satisfied with the bid details. It was too generic with no detailing of the job or the individual items to be replaced and the replacement costs.
Based on previous experience, the boss will read this and reply.
Hello,
We are sorry to hear that your experience with us was not up to our standards. We'd like the opportunity to make things right - please give us a call at (909) 614-4125 so we can discuss this further. We look forward to hearing from you soon.
Roger W2026.09.09
Jose did a fantastic job. He identified several issues we were not aware of and resolved them. He worked efficiently, explained what the problem was and how he was going to fix it. We are very happy with the results and will request Jose if the need arises.
Thank you for sharing your positive experience. We're thrilled to hear that Jose provided excellent service and effectively addressed your concerns. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.
GLORIA ECHEVARRIA2026.09.08
Nathan is awesome. He did his inspection of my air conditioner unit and filter. He even recommended a better type of filter. I fully trust his advise. He is very kind and friendly and professional. What Also makes Metz Air Control special is that he is kind to my son Frankie, even brought him a Metz Air Control cap and t-shirt. He loved it and proudly wore it today. Metz Air Control is truly a Family company. God bless them. They are the only company I have used for my Air conditioner system for over 23 years.
Thank you for sharing your positive experience with our team. We're delighted to hear that Nathan provided exceptional service and made a positive impression on your family. It's wonderful to know that our commitment to professionalism and friendliness has earned your trust over the years. We truly value your loyalty and look forward to continuing to serve you.
Thank you for your 5-star rating! We're delighted to know you had a positive experience with us.
Kathleen Dominguez2026.09.03
So thankful Jose M was my technician to help with my A/C tune up. He was extremely thorough, honest and patient. My A/C is running much better now. I will be coming to him for any future A/C needs.
Thank you for sharing your positive experience with our technician, Jose M. We're delighted to hear that he provided thorough and honest service, and that your A/C is running better. We look forward to assisting you with any future A/C needs.
Thank you for your positive rating! We're delighted to know you had a great experience with us.
Paul S2026.09.02
Marc was efficient and informative in our air inspection. We have a new build with a new A/C Unit, but getting it serviced annually is a priority. We really appreciate Marc and Metz Air Control for inspecting our A/C. Thank you!
Thank you for sharing your positive experience with our team. We're delighted to hear that Marc provided efficient and informative service during your air inspection. Ensuring your new A/C unit is serviced annually is a great way to maintain its performance. We appreciate your trust in us and look forward to assisting you in the future.
Bryan Winters2026.09.01
My technician, Maxx, was the greatest!!! Because of his excellent service I signed up for annual maintenance!!!
Thank you for sharing your positive experience! We're thrilled to hear that Maxx provided excellent service and that you've chosen to sign up for our annual maintenance. We look forward to continuing to serve you.
Chris Robinson2026.09.01
Marc is a great tech and hard worker, thanks again
Thank you for your positive feedback! We're glad to hear that Marc provided you with great service. If you need anything else, feel free to reach out!
Dani Davy2026.08.29
We’re a returning customer, we called on Thursday night, they sent a technician out by Friday (which in the dead of summer is almost unheard of). The technician Jose was amazing! good communication on what’s going on with our AC unit. He suggested a yearly maintenance program (covers a cleaning & check for Summer & Winter with a check on your plumbing too! As well as a discount on parts if needed and no charge for service calls in between) which we took advantage of cause this girl CANNOT go without AC 🤣 Highly recommend Metz for your needs!
Thank you for sharing your positive experience and for being a returning customer. We're thrilled to hear that our team, especially Jose, provided prompt and effective service. It's great to know that our maintenance program meets your needs. We appreciate your recommendation and look forward to serving you in the future!
Grundy Home2026.08.28
Our A/C was on its last legs. I asked a trusted friend if he could recommend a company to replace our HVAC system (we've had heating issues in the past as well) and he recommended Metz.
I usually get 3 quotes for big budget items but after seeing their reviews and customer comments, we decided just to go with Metz. They were willing to send someone out the next day which was a Saturday, but I said we could limp along until the following week, so they scheduled someone to come out on Tuesday.
Over the weekend our system stopped cooling so when Cris from Metz showed up on Tuesday, we had no A/C during the worst heat wave of the summer. He provided a quote for a complete replacement HVAC system that was reasonable and said they could do the work 2 days later on Thursday.
Today (Thursday) Jacob and Adam came out and installed the new system. They did a very professional job during a hot and muggy day. Everything they provided and did was top notch. We are now enjoying A/C that outperforms what we experienced over the last 5 years. We could not be happier!
Thank you for sharing your positive experience with our team. We're thrilled to hear that our service met your expectations and that you're enjoying your new HVAC system. It's great to know that our technicians provided professional service during challenging conditions. We appreciate your trust and look forward to serving you in the future.
Mitchell Bluethman2026.08.28
Noah did good work. Very helpful. No pressure to pay more.
Thank you for sharing your positive experience. We're delighted to hear that Noah provided helpful service without any pressure. Your feedback is greatly appreciated and encourages us to maintain our high standards.
Skyrocket Your Sales with Customer Reviews. No coding required.
Verified Company
