Just Right Reviews

Natasha Telaroli 2026.10.23

     

I am beyond disappointed by my experience, and I feel extremely taken advantage of. I called a plumber to fix my garbage disposal and it took him a total of 10 minutes to unjam it with a screwdriver. No extra parts were used or replaced and he never had to even get under the sink. The total was $300. But wait- He gave me one other option which was to buy their membership for $180 instead. I obviously chose the cheaper route. This didn’t sit well with me so I called the office to get more information and not a single person to tell me how he arrived at the $300 fee. What I did confirm is that they absolutely have a quota for memberships. I am a young woman, and I feel completely taken advantage of. I know the repair was not $300 but I was an easy target for a membership instead. They agreed that $150 for the repair was more reasonable and agreed to cancel my membership. I don’t believe in doing business this way and this felt really unethical.

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Jacob Steinmetz 2026.10.23

     

Rich was very thorough in evaluating our system and explaining options.

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Lora Koehler 2026.10.23

     

Jose knows his stuff, and I trust him to do a good job!

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Kirsty Murrell 2026.10.23

     

Rich helped us with an ongoing issue and was able to get an exception for an extension on our labor warranty because of the number of problems we’ve had with our brand new furnace.

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John Foreman 2026.10.23

     

dude stopped by and took down an error code that I could have told him over the phone (in fact, I did give the code at booking) and then just quoted me $600 even though he said, "could just be that there's a clog." How about you do the work to check? I'm so tired of plumbers like this. Minimal expertise displayed, maximum quote given.

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Reply from Just Right 2026.10.23

Hi John,

Thank you for sharing your feedback. We sincerely apologize for your frustration and understand why you feel disappointed with this experience. Our technicians collect diagnostic codes on-site to verify the exact system state and perform physical safety and component checks before performing any repairs, but we hear your point that this felt redundant and unhelpful in your case.

We value transparency and thoroughness, and it sounds like we fell short of communicating why that initial quote was provided or taking the time to explore simpler fixes with you on-site. We would welcome the chance to speak with you directly, review your job notes, and see how we can make this right. Please reach out to us at 801 906-8645 or info@justrightair.com so our management team can look into this for you.

Sincerely,

Just Right Plumbing

Daniel Groberg 2026.10.23

     

We've used Just Right for years and they've always taken great care of us. Hunter and Steffan have been especially awesome to work with: friendly, honest, and easy to deal with. They're the reason we keep coming back. Highly recommend!

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Ian Martindale 2026.10.22

     

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Sara Beaudry 2026.10.22

     

Jake S. Fixed our furnace when it failed to turn on this year. Friendly, efficient, and gave me multiple quote options (ideal, needed, bare minimum). Once we chose the plan of action he got things done and we had a warm home by the end of the day. He was also very respectful of me as a woman making decisions about my home. He didnt mansplain and spoke to me like I was competent and the decision maker, even in the presence of my male partner. Much appreciated!! We liked Jake so much we signed up for the VIP maintenance package and asked for him to be our preferred technician. Thanks, Jake!

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Reply from Just Right 2026.10.22

Sara, it's great to hear Jake got your furnace back up and running before the cold set in. We love that he walked you through the options clearly and treated you as the decision maker throughout the whole process, because that's exactly how every customer deserves to be treated. We'll absolutely pass your kind words along to him. Looking forward to seeing you on the VIP maintenance schedule!

Kate Taylor 2026.10.22

     

Dylan and the entire team at Just Right exceed every expectation you may have about plumbing repair and installation.

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SMc 2026.10.22

     

Plumbing inspection by Oscar. Checked everything out and all was OK. Very capable and helpful. Oscar earned 5 stars from us today!

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Reply from Just Right 2026.10.22

Oscar will love hearing this. Glad the inspection went smoothly and that he took good care of you. We'll pass along the five stars directly to him!

Alan Sullivan 2026.10.21

     

Your technicians have been unable to solve my problem. On three successive visits they’ve told me it was solved, but it was not. Yesterday I was asked to pay an additional $500 to fix the problem, which I did. But if any thing, the problem is worse. Please send someone who knows what they’re doing and return my $500.

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Reply from Just Right 2026.04.09

Alan, thanks so much for your kind review. We are glad to hear that you had a great experience with our team!

Sharon Rudd 2026.10.21

     

Trystan Perdue was great. He checked all the plumbing and did a great job with the water heater flush. Thank you Trystan.

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Reply from Just Right 2026.03.05

Sharon, we are so happy to hear that your tuneup went smoothly! Thank you for the review!

Christina Williams 2026.10.21

     

Friendly and not pushy.

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Reply from Just Right 2026.10.22

Thanks, Christina. Friendly and no pressure is exactly the way we like to work. Glad it came through that way.

Mike Peglau 2026.10.21

     

The technician Jake, was polite very respectful of property and friendly. He explained in detail all aspects of the work being done and VIP program, of which I have taken advantage. Extremely pleased with the job. Highest marks for Jake.

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Reply from Just Right 2023.10.02

Hi, Mike! We truly appreciate this incredible feedback. We know you have a lot of options and are honored that you chose us for your project. We thank you for your support, and are here anytime should you have questions, need a quote, or want to book another service!

Paul Johnson 2026.10.21

     

The team was excellent and completed the furnace installation without disruption to our daily lives. They came back to fine tune. My only unhappy experience is with the new thermostats that won’t connect t on the internet.

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Reply from Just Right 2026.10.23

Hi Paul,

Thank you so much for the fantastic review! We are thrilled to hear that our installation team provided a smooth, non-disruptive experience for your household, and we appreciate you letting us know they were able to return to get everything fine-tuned.

Regarding the new thermostats failing to connect to your Wi-Fi, we apologize for that frustration and want to make it right immediately. Our install manager will contact you directly to troubleshoot this issue and get your thermostat to sync with your internet. If you have any other issues please reach out to our office directly at your convenience, and we will send a technician back out at no charge to get your internet connection sorted and ensure your system is fully optimized.

Thank you for choosing us for your HVAC needs!

Sincerely,

Just Right

Trevor Little 2026.10.21

     

I’ve consistently great experiences with Just Right. They put in a new heat pump and furnace and we’ve been extremely happy.

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Reply from Just Right 2025.11.06

We’re thrilled you had a great experience with us, thank you. Hope to see you again!

Barrett Walling 2026.10.21

     

Hudson was extremely knowledgeable, polite and thorough during his visit to inspect my heater. I highly recommend this young man and this company! A+

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Reply from Just Right 2026.10.22

Thanks, Barrett! Glad Hudson took good care of you during the heater inspection. We'll pass along the kind words to him and the team.

Luce 2026.10.20

     

Stefan, the technicien, was very knowledgeable and efficient. He has such an easy personality, I’m usually not very chatty, but he’s so easy to talk to and he goes out of his way to make things easy. He also explained the repairs needed versus the repairs suggested which I appreciated. I also talked to the manager Brian Who is also very courteous and helpful in answering some of my questions. And all the staff on the phone when I called Weir very pleasant. The only thing I would say could use improve improvement is the contact system. In this day and age where We are swamped with so emails and calls, Which was interrupting my work, I have no choice, but to have a spam blocker. But JustRight system is automatic and so unless I keep all my alerts on it sounds like they were unable to reach me unless they did send me an email manually. I still think it would improve the customer service for the communication, But otherwise, I was very pleased with their service.

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Reply from Just Right 2026.10.22

Luce, it's great to hear Stefan made such a good impression, especially the way he broke down what was needed versus what was simply recommended. That kind of clarity matters, and we'll make sure he and Brian both know you took the time to share this. Your point about the automated contact system is well taken. It's something we're aware of and want to improve, and your input here gives us more reason to prioritize it.

Thomas 2026.10.19

     

Knowledgeable and professional and did great work

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Reply from Just Right 2026.10.22

Glad to hear it, Thomas. Knowledgeable and professional is exactly what we aim for, and it's great to know the work landed that way. We're here whenever you need us.

Vannara Ly 2026.10.19

     

Richard was kind and knowledgable about the service given. He also broke things down so on what needs to be done

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Reply from Just Right 2026.10.22

Really glad Richard took the time to walk you through everything clearly, Vannara. That kind of straightforward communication is exactly what we want from our techs, and we'll make sure he knows you noticed.