Hook & Reel Reviews

Naida Albino Lopez 2025.12.09

     

I have been here a couple of times. I enjoyed it. This was the first time I wasn't happy. I ordered wings and it was still raw in the inside. I told the waitress she did apologies but that was all that came form in. Not one manager came to even apologies or see what happened. We continued to eat our boil. And it was so salty. The potatoes were under cooked. And the bomba was terrible. Not sure what happened this day. But they were not as good as the other many times we have been here. The waitress her self was nice and friendly. Disappointed in the lack of management and poor food quality.

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Reply from Hook & Reel 2025.12.10

Thank you for sharing your experience with us. We're sorry to hear that your recent visit didn't meet the high standards you've come to expect. Our team works hard to deliver great food and service, and it's disappointing to learn we missed the mark this time. Your feedback about the wings and boil is invaluable, and we'll be sure to address these issues with our kitchen staff. We're glad to hear the waitress was friendly, and we hope to provide a much better experience on your next visit.

Alyssa Bennett 2025.12.09

     

The seafood boils are to die for. It is so fresh and delicious. The spicy lemon pepper sauce is the best. It works so well with all seafood options. The hush puppies are so good dipped into it. Service is always polite and food comes so fast.

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Reply from Hook & Reel 2025.12.11

We're absolutely delighted to hear you enjoyed our seafood boils and the spicy lemon pepper sauce! It's fantastic to know that the hush puppies were a hit too. Our team works hard to ensure speedy service with a smile, and your kind words will definitely give them a boost. We can't wait to welcome you back for another delicious dive into our menu!

Stephen Moorman 2025.12.09

     

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Reply from Hook & Reel 2025.12.09

Thank you for taking the time to leave a review! We're glad you visited and hope to see you again soon for another delightful experience.

barbara esquivel 2025.12.07

     

Great place!

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Reply from Hook & Reel 2025.12.08

Thank you for the kind words! We're glad you enjoyed your time with us. Our team works hard to create a fantastic experience for our guests, and your feedback is like a high-five to all of us. We can't wait to welcome you back for more good times and great food!

Isabelle Scherer 2025.12.07

     

No notes. Lily was extremely sweet, had great attention to detail, and helped us through a number of questions we had. Our bartender (didn't catch her name), also super knowledgeable and gave us recommendations to have the best non-alcoholic drink experience. The live music was a great touch as well. Wonderful vibes, immaculate food... the hour drive was worth it. We will definitely be back! 🩷

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Reply from Hook & Reel 2025.12.08

Thank you for sharing such a delightful review! We're glad our team made your visit memorable with their sweet service and expert recommendations. It's fantastic to hear that the live music and food hit the right notes for you. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for another fun-filled experience—safe travels on your next visit! 🎶🍹

Victor Borges 2025.12.06

     

Tati was excellent all around. Great service with a smile! Thank you

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Reply from Hook & Reel 2025.06.18

We're over the moon to hear about your fantastic experience with Concetta! Her smile is indeed contagious, isn't it? Your kind words will surely make her day. We can't wait to serve you again with the same great service. Thank you!

T ? 2025.12.03

     

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Reply from Hook & Reel 2025.12.03

Thank you for the perfect rating! We're thrilled to know that you had a positive experience. Your feedback is greatly appreciated.

Kylie Kleine 2025.11.30

     

Our waitress Gretchen was amazing!

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Reply from Hook & Reel 2025.12.01

We're so glad to hear that you had an amazing experience with our team! Our staff works hard to make every visit special, and it's wonderful to know they hit the mark. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for another delightful visit!

Jaime Gribbon 2025.11.30

     

We came in for a big party in remembrance of our friends passing and we were greeted with a wonderful waitress Gretchen she was amazing the whole night!

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Reply from Hook & Reel 2025.12.01

We're truly content to hear that your gathering was met with such warm and attentive service. Our team works hard to create memorable experiences, and it's fantastic to know that our efforts made a difference during your special occasion. We'll definitely share your kind words with the team to keep the good vibes rolling. We look forward to welcoming you back for more memorable moments!

Dean Schineller 2025.11.30

     

Gretchen is absolutely amazing!

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Reply from Hook & Reel 2025.12.01

Thank you for sharing your delightful experience! We're so glad to hear that our team made your visit special. Our staff works hard to create memorable moments, and your kind words will surely boost their spirits. We can't wait to welcome you back for another fantastic time!

austin wells 2025.11.30

     

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Reply from Hook & Reel 2025.11.30

Thank you for the perfect rating! We're thrilled to know that you had a positive experience. Your feedback is greatly appreciated.

bri dailey 2025.11.28

     

My husband and I decided to go for lunch and our server Concetta was the sweetest! On top of everything!

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Reply from Hook & Reel 2025.12.01

We're so glad to hear you had a delightful lunch experience! Our servers always aim to sprinkle a little extra sweetness into every visit, and it's fantastic to know it made your day. We'll definitely share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you both back for another round of deliciousness!

Eric Chatfield 2025.11.27

     

Place is awesome. Food is good and server was sweet but it took a min and a server was just like anyone help you. No. Ok guess I will... Well she did but I'm not sure the host told the waitress she was getting sat. Loud cause they had a live band but when they don't it's fine. So atmosphere took a hit on that one but it's not an every nite thing so. Expensive too but it is seafood. Not the first time there and will def go again.

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Reply from Hook & Reel 2025.11.27

We're so glad you enjoyed your visit and appreciate your understanding of the lively atmosphere—our live band nights can certainly turn up the volume! Our team works hard to provide a great experience, and your feedback about the service is valuable to us. We'll make sure to share your kind words with the team to keep their spirits high. Seafood can be a splurge, but we're thrilled you find it worth it. We can't wait to welcome you back for another fun-filled evening!

Wendy Gai 2025.11.26

     

The seafood 🍤 was really good and they don’t put too much oil and salt which is good …that was one of the best seafood I’ve ever had.

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Reply from Hook & Reel 2025.11.27

We're so glad you enjoyed the seafood! Our chefs are like culinary wizards, always aiming to create magic on your plate without overdoing it on the oil and salt. Your kind words will definitely be shared with the team to keep their spirits high. We can't wait to welcome you back for another delightful seafood adventure!

S Cummings 2025.11.26

     

The food was excellent. The waiter, Gerard, was wonderful and courteous. We returned based on our last experience a few weeks ago. Our waitress during our previous visit was Danielle. She was also wonderful and courteous. The ladies that seated us both times were also welcoming. We will be back soon.

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Reply from Hook & Reel 2025.11.26

We're absolutely delighted to hear about your fantastic experiences with us! Our team works hard to make every visit special, and it's wonderful to know that both our food and service hit the mark for you. We'll definitely share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you back for another round of deliciousness and warm hospitality!

Ciara Suarez 2025.11.25

     

Gretchen is the best waitress/server, says the lady that request her every time. A customer service is impeccable, I haven’t been here for a few months. My fiancé said I want the same thing and she knew just what I want. And how I like it. She definitely keeps herself busy and works hard.

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Reply from Hook & Reel 2025.11.25

We're absolutely delighted to hear about your fantastic experience! Our team works hard to make every visit special, and it's wonderful to know that our service hit the mark for you and your fiancé. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more memorable moments and your favorite dishes served just the way you like them!

Tony G 2025.11.24

     

The lobster bisque was creamy and flavorful with a bit of a kick. The founder basket was also delicious -- the fish had a light and crispy batter. Great pina colada too. Glad to find a place nearby with frozen drinks.

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Reply from Hook & Reel 2025.11.25

We're absolutely content to hear you enjoyed the lobster bisque and founder basket! Our chefs will be thrilled to know their creations hit the mark. And who doesn't love a good piña colada, right? We're glad you found a spot nearby to enjoy some frozen delights. Can't wait to welcome you back for more tasty adventures!

Jestine-Maribel 2025.11.23

     

FIVE STARS – Hook, Line & Sinker! My husband and I visited Hook & Reel in Middletown for the first time, and our server MichaelSweetSide truly made the experience unforgettable. Michael was amazingly sweet, incredibly caring, and genuinely attentive from start to finish. He walked us through the menu, explained how everything worked, and even brought us a sample of the crab seasoning mix so we could try it beforehand. That small gesture showed exactly the kind of waiter he is—thoughtful, patient, and committed to giving excellent service. My husband (a.k.a. Cracker Man, because he was cracking those crabs like a pro 😂) and I laughed and enjoyed ourselves the entire time. Michael kept the vibe light, fun, and welcoming. Honestly, he’s the reason we’re hooked — hook, line, and sinker! Great food, great atmosphere, and exceptional service. We’ll definitely be back! I do hope you got what Im laying down

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Reply from Hook & Reel 2025.11.24

Hook, line, and sinker, indeed! We're absolutely content to hear that your first visit was such a hit. Our team works hard to create memorable experiences, and it's fantastic to know that our server made your time with us so special. It sounds like "Cracker Man" had a blast, and we're glad you both enjoyed the food and atmosphere. We'll be sure to share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you back for more fun and deliciousness!

Deb Kelly 2025.11.22

     

Our server Mike was pleasant, skilled, and very personable . He gave us excellent service! Good was good, too.

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Reply from Hook & Reel 2025.11.24

We're so glad to hear you enjoyed your visit and that our server made your experience memorable! Our team works hard to provide top-notch service, and it's fantastic to know it made a difference. We'll definitely share your kind words with the crew to keep the good vibes rolling. We can't wait to welcome you back for another delightful meal!

Kelly Krzyzak 2025.11.22

     

Mike, our server was wonderful! Very personable!

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Reply from Hook & Reel 2025.11.24

We're so glad to hear that you had a wonderful experience with our team! Our servers always aim to bring a personal touch to every visit, and it's fantastic to know it made your time with us special. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more delightful moments!