Verified Company
Our waitress Gretchen was amazing!
Reply from Hook & Reel
2025.12.01
We're so glad to hear that you had an amazing experience with our team! Our staff works hard to make every visit special, and it's wonderful to know they hit the mark. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for another delightful visit!
We came in for a big party in remembrance of our friends passing and we were greeted with a wonderful waitress Gretchen she was amazing the whole night!
Reply from Hook & Reel
2025.12.01
We're truly content to hear that your gathering was met with such warm and attentive service. Our team works hard to create memorable experiences, and it's fantastic to know that our efforts made a difference during your special occasion. We'll definitely share your kind words with the team to keep the good vibes rolling. We look forward to welcoming you back for more memorable moments!
Gretchen is absolutely amazing!
Reply from Hook & Reel
2025.12.01
Thank you for sharing your delightful experience! We're so glad to hear that our team made your visit special. Our staff works hard to create memorable moments, and your kind words will surely boost their spirits. We can't wait to welcome you back for another fantastic time!
My husband and I decided to go for lunch and our server Concetta was the sweetest! On top of everything!
Reply from Hook & Reel
2025.12.01
We're so glad to hear you had a delightful lunch experience! Our servers always aim to sprinkle a little extra sweetness into every visit, and it's fantastic to know it made your day. We'll definitely share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you both back for another round of deliciousness!
Place is awesome. Food is good and server was sweet but it took a min and a server was just like anyone help you. No. Ok guess I will... Well she did but I'm not sure the host told the waitress she was getting sat. Loud cause they had a live band but when they don't it's fine. So atmosphere took a hit on that one but it's not an every nite thing so. Expensive too but it is seafood. Not the first time there and will def go again.
Reply from Hook & Reel
2025.11.27
We're so glad you enjoyed your visit and appreciate your understanding of the lively atmosphereâour live band nights can certainly turn up the volume! Our team works hard to provide a great experience, and your feedback about the service is valuable to us. We'll make sure to share your kind words with the team to keep their spirits high. Seafood can be a splurge, but we're thrilled you find it worth it. We can't wait to welcome you back for another fun-filled evening!
The seafood đ€ was really good and they donât put too much oil and salt which is good âŠthat was one of the best seafood Iâve ever had.
Reply from Hook & Reel
2025.11.27
We're so glad you enjoyed the seafood! Our chefs are like culinary wizards, always aiming to create magic on your plate without overdoing it on the oil and salt. Your kind words will definitely be shared with the team to keep their spirits high. We can't wait to welcome you back for another delightful seafood adventure!
The food was excellent. The waiter, Gerard, was wonderful and courteous. We returned based on our last experience a few weeks ago. Our waitress during our previous visit was Danielle. She was also wonderful and courteous. The ladies that seated us both times were also welcoming. We will be back soon.
Reply from Hook & Reel
2025.11.26
We're absolutely delighted to hear about your fantastic experiences with us! Our team works hard to make every visit special, and it's wonderful to know that both our food and service hit the mark for you. We'll definitely share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you back for another round of deliciousness and warm hospitality!
Gretchen is the best waitress/server, says the lady that request her every time. A customer service is impeccable, I havenât been here for a few months. My fiancĂ© said I want the same thing and she knew just what I want. And how I like it. She definitely keeps herself busy and works hard.
Reply from Hook & Reel
2025.11.25
We're absolutely delighted to hear about your fantastic experience! Our team works hard to make every visit special, and it's wonderful to know that our service hit the mark for you and your fiancé. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more memorable moments and your favorite dishes served just the way you like them!
The lobster bisque was creamy and flavorful with a bit of a kick. The founder basket was also delicious -- the fish had a light and crispy batter. Great pina colada too. Glad to find a place nearby with frozen drinks.
Reply from Hook & Reel
2025.11.25
We're absolutely content to hear you enjoyed the lobster bisque and founder basket! Our chefs will be thrilled to know their creations hit the mark. And who doesn't love a good piña colada, right? We're glad you found a spot nearby to enjoy some frozen delights. Can't wait to welcome you back for more tasty adventures!
FIVE STARS â Hook, Line & Sinker!
My husband and I visited Hook & Reel in Middletown for the first time, and our server MichaelSweetSide truly made the experience unforgettable. Michael was amazingly sweet, incredibly caring, and genuinely attentive from start to finish.
He walked us through the menu, explained how everything worked, and even brought us a sample of the crab seasoning mix so we could try it beforehand. That small gesture showed exactly the kind of waiter he isâthoughtful, patient, and committed to giving excellent service.
My husband (a.k.a. Cracker Man, because he was cracking those crabs like a pro đ) and I laughed and enjoyed ourselves the entire time. Michael kept the vibe light, fun, and welcoming.
Honestly, heâs the reason weâre hooked â hook, line, and sinker!
Great food, great atmosphere, and exceptional service. Weâll definitely be back!
I do hope you got what Im laying down
Reply from Hook & Reel
2025.11.24
Hook, line, and sinker, indeed! We're absolutely content to hear that your first visit was such a hit. Our team works hard to create memorable experiences, and it's fantastic to know that our server made your time with us so special. It sounds like "Cracker Man" had a blast, and we're glad you both enjoyed the food and atmosphere. We'll be sure to share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you back for more fun and deliciousness!
Our server Mike was pleasant, skilled, and very personable . He gave us excellent service! Good was good, too.
Reply from Hook & Reel
2025.11.24
We're so glad to hear you enjoyed your visit and that our server made your experience memorable! Our team works hard to provide top-notch service, and it's fantastic to know it made a difference. We'll definitely share your kind words with the crew to keep the good vibes rolling. We can't wait to welcome you back for another delightful meal!
Mike, our server was wonderful! Very personable!
Reply from Hook & Reel
2025.11.24
We're so glad to hear that you had a wonderful experience with our team! Our servers always aim to bring a personal touch to every visit, and it's fantastic to know it made your time with us special. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for more delightful moments!
Great music and food but our waitress Lily made it even better. She should be training people to be like her! Take good care of her!
Reply from Hook & Reel
2025.11.24
We're so appreciative to hear that you enjoyed the music, food, and especially the service! Our team works hard to create memorable experiences, and it's fantastic to know that our staff made your visit even more special. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for another delightful experience!
Danielle, our server was excellent!
Reply from Hook & Reel
2025.11.24
Thank you for sharing your delightful experience! We're so glad to hear that our server made your visit special. Our team works hard to provide top-notch service, and feedback like yours is the cherry on top of our day. We'll definitely share your kind words with the team to keep the good vibes rolling. We can't wait to welcome you back for another fantastic time!
Awesome time and good food, the bar definitely needs some work. Real crap drinks you should only stick to tap beer or even bottled
Reply from Hook & Reel
2025.11.24
Thanks for sharing your experience! We're glad you enjoyed the food and had a good time. Sorry to hear the drinks didn't hit the markâour team is always looking to improve, and your feedback is invaluable. We'll definitely pass this along to the bar staff. We hope to see you again soon for another round of good times and tasty bites!
Damien provided great service. Very attentive and polite.
Reply from Hook & Reel
2025.11.18
We're so glad to hear you enjoyed the attentive and polite service! Our team works hard to make every visit special, and feedback like yours is a fantastic boost for everyone. We can't wait to welcome you back for another delightful experience!
The food and service are great!
Reply from Hook & Reel
2025.11.17
Thank you for the fantastic feedback! We're so glad you enjoyed both the food and service. Our team works hard to create memorable experiences, and your kind words will surely boost their spirits. We can't wait to welcome you back for another delightful visit!
Titi delivered service with a smile. She offered other items not listed on the menu. Amazing customer service.
Reply from Hook & Reel
2025.11.17
We're so appreciative to hear about the delightful service you received! Our team loves going the extra mile to surprise and delight our guests, and it's fantastic to know it made your visit special. We'll definitely share your kind words with the team to keep the good vibes rolling. Can't wait to welcome you back for another round of smiles and surprises!