We're pleased to know that your latest visit was so beneficial, Deborah; thanks for sharing.
Hanna Goudeseune2026.10.13
I've always had a good experience at High Country Dental. I've been going here for about 3 years now, 3 cleanings a year, plus my first cavity fixed and a referral for wisdom teeth removal. Every visit has been great. They welcome me by name when I come inside. They remember details about what I told them last like what I was gonna name my son who was just born. They don't push anything on you, just pure friendliness and care.
I used to hate the dentist. Truly was terrified. Now I have no uncomfortable feelings before or during a visit. Hiiighly recommend!
We realize that a personal touch is always appreciated, Hanna, and we're so glad that you have come to feel comfortable in our environment. Thanks for the recommendation!
Highly recommend Dr. Nathan Barton and the amazing team at High Country Dental!
Dr. Barton is everything you could hope for in a dentist professional, kind, friendly, caring, and knowledgeable. He was our family dentist when he was at Comfort Dental, and we always appreciated the wonderful care he gave us.
When he left, his previous office told us he had started teaching at a university. We ended up leaving that office too and searching for another dentist, but we never found anyone who compared to Dr. Barton.
After two years, our family was still wondering where he was, so we decided to use AI to help us find him. That search led us to High Country Dental, and we were literally jumping for joy! We called right away to schedule appointments for my wife, Grace, and me. My daughter and my mom will be coming soon, too. We are so happy to have our family dentist back!
Today, I had a deep cleaning with Roxanne, and she did a wonderful job. Dr. Barton also stopped by, which made the visit even more special. The two lovely ladies at the front desk are phenomenal—friendly, polite, and always ready to greet you with a smile. They make you feel welcome from the moment you walk in.
The whole team is amazing, and we’re so grateful to have found this office. I highly recommend High Country Dental to anyone looking for a caring dentist and a wonderful team!
We make every effort to accommodate your timeline, Steve; thanks for sharing your acknowledgement.
Susan Moss2026.09.29
Dr. Burton and the staff are all very helpful and skilled. My appt was on time, not hurried, all my questions answered. My treatment was completed easily.
We value your feedback, Bob, and we thank you for that 5-star rating.
Cynthia Ballinger2026.09.16
I was seeing Dr Rob Mullins. He was a great dentist who retired and sold his practice to Dr Nathan Barton. Last year, 2025, the office manager tried to overcharge me for work done under dental insurance. It was over $200 that was over charged. After that, she messed around with getting prior authorization sent in to my 2 dental insurances so I could know what I would owe out of pocket. Finally in July, she informed me I needed to get my tooth pulled to let it heal prior to getting more work done.
Well, Barton pulled the tooth and without discussing anything with me, inserted a bone graft. Well, had he discussed it with me prior to doing so, I would have told him NO! My body does not absorb the material. The office manger turned around and billed my medical insurance for the one graft. I phoned insurance upon seeing the charges and informed them I had no graft done. Not to pay this. Then my hubby had to phone Dr Barton, since the office manger turned into a witch, and he stated he did do a bone graft yet never was authorized to do so.
And I learned, Vanessa, the wonderful hygienist left the practice shortly after all this happened. Smart lady!
I found a new dentist that is fabulous and want to warn others about the dentist and the horrid office manager. Plus the dental bridges he was going to do would have failed in a few years! Find another dentist!
After 18 years of loyal family visits under Dr. Mullins, this practice has completely fallen apart since he retired. While long-time staff like Chris and Rose are wonderful, the new management and office practices are unacceptably poor.
First, they failed to notify me when my regular hygienist, Melissa--who knew how to handle my severe tooth sensitivity--left. The substitute technician dismissed my condition, refused to use numbing gel, and caused me immense, preventable pain during my cleaning.
The major issue, however, is their predatory billing and incompetence. Last year, I came in for a broken bridge. I was given a printout assuring me the service was fully covered by my two insurance policies. A year later, the office manager, Caitlin, sprung a $1,500 surprise balance on me. The office had ordered a full-porcelain bridge without telling me that my insurance only covers porcelain-fused-to-metal, nor did they bother to submit a pre-authorization. When questioned by Delta Dental, Caitlin claimed it was an "emergency," yet the process took three weeks because they originally ordered the wrong bridge.
When I asked if a coding mistake was made--a simple issue Chris had resolved for me in the past--Caitlin retaliated by accusing me of insurance fraud. She actually called my secondary insurance to claim I was forcing her to commit fraud. When the insurance representative called me, I explained the situation, and the rep was stunned into silence, ultimately reassuring me as a long-term customer.
Caitlin refused to offer a discount for their error, harassed me via text all day, and threatened to send me to collections when I requested written communication instead.
Patients trust their dentist to verify coverage and be honest about costs. This office lied to us, retaliated maliciously, and refused to take accountability. My family of four will never return, and we are moving to a trustworthy, transparent practice. STAY AWAY FROM THIS DENTAL OFFICE!
We are sorry to hear that you are unhappy with your experience. However, several statements in this review do not accurately reflect our office policies or practices.
First, we have never employed a hygienist named Melissa. We therefore cannot speak to the circumstances described regarding a hygienist by that name.
Regarding billing and insurance, our office does not determine a patient's insurance benefits. We provide estimates based on the information available to us, while the insurance company ultimately determines coverage and payment according to the patient's individual plan. When an insurance company processes a claim and issues an EOB, we are contractually required to follow the terms of our participation agreement, including collecting the patient's responsibility as determined by the insurer. We also cannot provide additional discounts when doing so would violate our insurance contracts.
We take concerns about treatment, billing, and communication seriously. However, characterizing our office as "predatory," accusing our staff of lying or fraud, and presenting disputed circumstances as established fact is not an accurate representation of how we operate.
Because patient privacy prevents us from discussing the specifics of an individual's account or treatment publicly, we will not debate those details here. We remain willing to address legitimate concerns directly and provide appropriate documentation through the proper channels.
Sarah Hernandez2026.08.27
Amazing team. I’ve been going here for almost three years, and have nothing but great things to say.
Staff and doctor are so personable and friendly.
I would highly recommend High Country Dental to anyone I know. From the front office staff, to the hygienists and of course the dentist, I have had a truly great experience for years now.
Dr. Barton is fantastic! When my 4 year old daughter injured several of my teeth, Dr. Barton worked tirelessly to fix them and get my teeth looking right again. He is kind and compassionate, but also highly skilled. Highly recommend him as your dentist! The staff is also absolutely delightful and know you by name!
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