We had an excellent experience with this agency. The tourist program was very well organized, everything ran smoothly, and all arrangements were handled professionally. It was a pleasure working with them, and we highly recommend their services to anyone looking for a seamless travel experience.
Ein riesiges Dankeschön an das Team von Club Canary, ganz besonders an Lorenzo!
Mir wurde über Club Canary ein externer E-Bike-Vermieter vermittelt, bei dem es leider erhebliche Probleme gab, da die gelieferten Fahrräder massive Mängel aufwiesen.
Lorenzo hat sich der Sache sofort persönlich angenommen. Er hat nicht nur professionell zwischen uns vermittelt, sondern auch dafür gesorgt, dass ein Abrechnungsfehler korrigiert wurde und ich mein Geld zurückbekommen habe.
Es ist toll zu sehen, dass Club Canary nicht nur Ausflüge verkauft, sondern wirklich für seine Kunden da ist, wenn es mal hakt. Wer Wert auf erstklassigen Service und echte Unterstützung legt, ist hier genau richtig.
Absolute Empfehlung – danke, Lorenzo!
Odgovor podjetja Club Canary Tours
Hallo Doris, vielen Dank für Ihre ausführliche Bewertung.
Wir freuen uns sehr zu hören, dass unser Team Sie unterstützen konnte und dass wir die Situation am Ende gemeinsam lösen konnten. Ihre netten Worte geben wir natürlich auch gerne an Lorenzo weiter.
Wir verstehen, dass die Erfahrung nicht ideal war, und schätzen es sehr, dass Sie uns die Möglichkeit gegeben haben zu helfen und eine Lösung zu finden. Ihr Feedback ist für uns sehr wertvoll und wird von uns berücksichtigt.
Vielen Dank nochmals für Ihr Vertrauen und Ihre Empfehlung.
Wir freuen uns sehr zu hören, dass unser Team Sie unterstützen konnte und dass wir die Situation am Ende gemeinsam lösen konnten. Ihre netten Worte geben wir natürlich auch gerne an Lorenzo weiter.
Wir verstehen, dass die Erfahrung nicht ideal war, und schätzen es sehr, dass Sie uns die Möglichkeit gegeben haben zu helfen und eine Lösung zu finden. Ihr Feedback ist für uns sehr wertvoll und wird von uns berücksichtigt.
Vielen Dank nochmals für Ihr Vertrauen und Ihre Empfehlung.
Excelentes profesionales que saben como gestionar e intermediar entre el proveedor y el cliente final de forma elegante y gratificante para ambos. Totalmente recomendables.
Odgovor podjetja Club Canary Tours
Thank you very much for your kind words! We really appreciate your feedback and are happy to hear you value the way we support both clients and partners. It’s always a pleasure working together with trusted partners like you. We aim to create a smooth and fair experience for everyone involved.
Preverjeno
Club Canary Buggy Tour - Gran Canaria
We booked the buggy tour at Gran Canaria. The meeting point was near Puerto Rico harbor. At first we couldn't find the meeting point because the adress we got as meeting point was a restaurant, not the boat stand on the other side of the road where we actually had to meet. (There were quite some stands for boat excursions so it was unclear where to go) When we called we did get proper directions. The buggy itself, the explanation on how to drive was very clear. But the seatbelt on the passenger side was loose/didn't retract properly and you almost had to put your foot through the buggy to brake. We also couldn't size one pair of glasses because that part was broken. The driving itself was way too slow. We were driving 20-30 km/h on some tourist roads in the mountains. We understand that you have to slow down for pedestrians, but the route we drove was more like a walking area. And at places where you could drive faster the tour guide kept going slow. Also our tour guide was very busy on her phone during driving, slows down to 20 km/h. Not beneficial for the experience. We had to make some space between us and the guide just to have some short distances to get the speed and thrill we were looking for. Would definitely NOT recommend this tour unless you want a calm, casual driving experience.
Odgovor podjetja Club Canary Tours
2026.03.21
Hi Bekker, thank you for your detailed feedback.First of all, we would like to clarify that Club Canary does not operate the buggy tour itself. We are a booking platform working with local partners across the Canary Islands, offering over 175 experiences.Most of the points you mention relate directly to the buggy tour itself, such as the vehicle condition, route, and guide. These are managed by the local operator. We have already shared your review with our partner so they can look into it.Our partner informed us that this feedback was not raised on the day. They also explained that a large part of the tour is focused on sightseeing, which means driving through areas where speed is limited, including public roads and pedestrian zones. For safety reasons, this is part of how the tour is designed. They also confirmed that the buggies are generally well maintained.We have also contacted you by email to better understand your experience and see how we can assist further from our side.That said, we do not want to turn this into a discussion here, as it would not be helpful for future readers.After your excursion date, you also receive an email where you can leave a review directly on the activity page. Feedback there is especially helpful for future customers considering this specific tour, as it allows a more detailed response from the operator.We do appreciate your comment regarding the meeting point. This is information provided by our partner, but we will review it from our side as well to make it clearer.Thank you again for your feedback.
I first spoke with Dora from Club Canary, who was extremely helpful in giving me information and booking the La Gomera tour for myself and my husband. She was excellent. Highly recommended.
The tour itself was excellent. Our tour guide was very knowledgeable.
The scenery was stunning. The 3 course meal was delicious. We enjoyed having some free time in San Sebastian before returning to Tenerife.
Odgovor podjetja Club Canary Tours
Hi Kara, this was such a nice review to read, thank you! Really glad Dora could help you get everything sorted smoothly, we’ll make sure she sees this. And it sounds like the La Gomera tour itself was a great experience too, especially with the views and the guide. We’ll pass your kind words on to our partner as well, they’ll love this feedback. Also, thank you for sharing the photos from your La Gomera trip, it’s always great to see those moments. Hope to welcome you again for another adventure!
Preverjeno
Excellent tour of La Gomera
I first spoke with Dora from Club Canary, who was extremely helpful in giving me information and booking the La Gomera tour for myself and my husband. She was excellent. Highly recommended. The tour of La Gomera itself was also excellent. Our tour guide was very knowledgeable. The scenery was stunning. The 3 course meal was delicious. We enjoyed having some free time in San Sebastian before returning to Tenerife. Faultless from start to finish.
Odgovor podjetja Club Canary Tours
2026.03.21
Hi, thank you so much for this amazing review!Really great to hear Dora could help you so well with everything before the trip, we’ll make sure she sees this 😊We’re also very happy to hear you enjoyed the La Gomera tour itself. We don’t operate this tour ourselves, so we’ll pass your kind words on to our partner as they deserve the credit for that experience.Sounds like a perfect day from start to finish, exactly what we hope for! Hope to see you again on another trip soon.
Sehr freundlicher und schneller Kontakt - einmaliges Erlebnis auf der Bootstour - gerne wieder :)
Odgovor podjetja Club Canary Tours
Hello Linda, thank you for your lovely message!
It’s great to hear the communication felt fast and friendly, that’s something we really focus on. Also happy you enjoyed the boat trip, we’ll pass that on to our partner as well 😊
It’s great to hear the communication felt fast and friendly, that’s something we really focus on. Also happy you enjoyed the boat trip, we’ll pass that on to our partner as well 😊
Club Canary Tours service was good, quick response, friendly comunication, helpfull staff. Only thing that banana tour was limited in options, i was expected to harvest at least one banan from the tree but non of that actions was allowed.
Odgovor podjetja Club Canary Tours
Thank you, Anatolijs!
We’re happy to hear you liked our service, fast response, and communication. We’re sorry to hear the banana tour did not fully meet your expectations. We will share your feedback with our partner so they can review and improve the experience. We appreciate you taking the time to share this with us.
We’re happy to hear you liked our service, fast response, and communication. We’re sorry to hear the banana tour did not fully meet your expectations. We will share your feedback with our partner so they can review and improve the experience. We appreciate you taking the time to share this with us.
I booked a Jet skii tour with them . The staff were very welcoming and helped with the necessary details . With in 5 mins they have arranged the tour . Everything was smooth and they even send the confirmation as well. On the day of tour i had a little diffculty in finding the place . Just send a message on whatsapp and got a instant response and help. Highly recommend them for all kind of water tours .
Odgovor podjetja Club Canary Tours
Thank you very much for your review, Anandha!
We’re really happy to hear you had a great jet ski tour and that everything went smooth from booking to the day itself. It’s great to know our team could help you quickly when you needed support. We will also share your kind words with our partner, they will really appreciate it.
Thank you again for your recommendation!
We’re really happy to hear you had a great jet ski tour and that everything went smooth from booking to the day itself. It’s great to know our team could help you quickly when you needed support. We will also share your kind words with our partner, they will really appreciate it.
Thank you again for your recommendation!
Today we were looked after by the lovely Lorenzo who made sure we still got our Jetski booking after we made a mistake about the location. He called us a taxi to bring us to the port and waited with us outside until the taxi arrived. He was very reassuring and patient with us all while being professional. Thank you so much we had a great time!
Odgovor podjetja Club Canary Tours
Hello Lily, thank you so much for your kind review! We’re really happy to hear you had a great experience and that everything worked out well in the end. Our team always does their best to help, especially in situations like this. We hope to welcome you again soon!
Booked all our trips through them, great speedy service from Dora.
Odgovor podjetja Club Canary Tours
Hello Roy,
We hope you have a fantastic time, and we’re really happy that we were able to make everything as simple and smooth as possible for you.
Enjoy your experience!
Kind regards,
We hope you have a fantastic time, and we’re really happy that we were able to make everything as simple and smooth as possible for you.
Enjoy your experience!
Kind regards,
Very efficient, super nice staff, highly recommend
Odgovor podjetja Club Canary Tours
Dear Orla,
Thank you so much for your kind words!
We’re really happy to hear you found our team efficient and friendly. Your recommendation means a lot to us
Hope to welcome you again soon!
Kind regards,
Thank you so much for your kind words!
We’re really happy to hear you found our team efficient and friendly. Your recommendation means a lot to us
Hope to welcome you again soon!
Kind regards,
Très chouette soirée au carnaval de Santa Cruz. Trajet en car, à l'heure à l'aller et au retour.
Odgovor podjetja Club Canary Tours
Dear Philippe,
Thank you very much for your lovely review!
We are delighted to hear that you had such a great evening at the Santa Cruz Carnival and that everything ran smoothly with the bus transfers. Punctuality and organisation are very important to us, so it’s wonderful to know you were happy with the experience.
We hope to welcome you again soon for another unforgettable experience in Tenerife!
Kind regards,
Thank you very much for your lovely review!
We are delighted to hear that you had such a great evening at the Santa Cruz Carnival and that everything ran smoothly with the bus transfers. Punctuality and organisation are very important to us, so it’s wonderful to know you were happy with the experience.
We hope to welcome you again soon for another unforgettable experience in Tenerife!
Kind regards,
Carnival booking was done well in advance with booking number etc, 4 days before recieved message.
"Unfortunately, the chairs you ordered are no longer available"
Not Reliable
Odgovor podjetja Club Canary Tours
Dear Rajesh Mittal,
We understand that this situation was disappointing, and we sincerely regret that we were unable to provide the chairs.
However, for clarity, your booking was made after mid-January. For an event of this scale, this is considered late. Pre-sales for reserved Carnival seating began more than 8 months in advance, and most seats were allocated well before January.
Reserved seating for the Coso Apoteosis parade is strictly limited and controlled by the local authorities, not by Club Canary. Seats are allocated based on booking date. When final availability confirmed by the authorities is lower than overall demand, later bookings unfortunately cannot be fulfilled.
In such cases, we issue a full refund. Which we did.
The possibility of allocation changes is clearly explained on the booking page and in our Terms and Conditions prior to purchase.
We waited until final confirmation from the organizers before notifying affected guests, as we were still attempting to secure additional seats through cancellations and adjustments. Unfortunately, availability did not increase.
It is also important for readers to understand that Tenerife Carnival is a massive public festival enjoyed by tens of thousands of visitors, with or without reserved seating. The event itself was never cancelled.
We regret that you feel dissatisfied. However, when a full refund is issued immediately due to government-controlled capacity limitations, this does not reflect unreliability, but rather the reality of managing one of Europe’s largest public festivals.
We still hope you enjoyed Carnival and your time in Tenerife.
Club Canary Management
We understand that this situation was disappointing, and we sincerely regret that we were unable to provide the chairs.
However, for clarity, your booking was made after mid-January. For an event of this scale, this is considered late. Pre-sales for reserved Carnival seating began more than 8 months in advance, and most seats were allocated well before January.
Reserved seating for the Coso Apoteosis parade is strictly limited and controlled by the local authorities, not by Club Canary. Seats are allocated based on booking date. When final availability confirmed by the authorities is lower than overall demand, later bookings unfortunately cannot be fulfilled.
In such cases, we issue a full refund. Which we did.
The possibility of allocation changes is clearly explained on the booking page and in our Terms and Conditions prior to purchase.
We waited until final confirmation from the organizers before notifying affected guests, as we were still attempting to secure additional seats through cancellations and adjustments. Unfortunately, availability did not increase.
It is also important for readers to understand that Tenerife Carnival is a massive public festival enjoyed by tens of thousands of visitors, with or without reserved seating. The event itself was never cancelled.
We regret that you feel dissatisfied. However, when a full refund is issued immediately due to government-controlled capacity limitations, this does not reflect unreliability, but rather the reality of managing one of Europe’s largest public festivals.
We still hope you enjoyed Carnival and your time in Tenerife.
Club Canary Management