Club Canary Reviews

Club Canary Reviews

4.9

Excellent - based on 1112 reviews

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Reviews (1112)
Marlies Müller
Marlies Müller
2024-02-20
Wir waren ganz begeistert und hatten einen wunderschönen Tag beim Karneval erlebt. Es hat alles super geklappt. Vielen lieben Dank an Dora und alle Helfer, die diesen Tag für uns organisiert haben. Dafür die Höchstpunktzahl von uns, gerne wieder.
Massy M
Massy M
2024-02-16
Esperienza positiva.. Prenotazione tour online seguito via chat da Dora...gentile e competente grazie
Alain van Leeuwen
Alain van Leeuwen
2024-02-16
Dora is kind and helpfull
muriel boudon
muriel boudon
2024-02-14
The customer service representative, her name is Dora was very helpful.
Reply from Club Canary 2024-02-15
Dear Muriel, Thank you very much for your feedback. We're pleased to hear that Dora provided you with excellent customer service. We'll be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help! Kind regards
Daniela R.
Daniela R.
2024-02-14
Meine Freundin und ich waren zum Karneval in St. Cruz. Meine Freundin hat ein Handicap und ist stark beim Laufen eingeschränkt. Wir hatten aus diesem Grund den Transfair und Sitzplätze gebucht. Wir fühlten uns sehr gut betreut. Der Guide war hilfsbereit und hat auch uns nicht vergessen, obwohl wir weit hinter den anderen nachkamen. Er hat auch gute Tipps gegeben, so dass meine Freundin in der Menschenmenge einigermaßen sicher war. Danke an die Organisation, dass sie uns dieses schöne Event ermöglicht haben. Auf jeden Fall 5 Sterne!
Reply from Club Canary 2024-02-15
Hello Daniela, Thank you for sharing your experience, Daniela. We're glad to hear that you and your girlfriend had a positive experience during the carnival in Santa Cruz. It's heartwarming to know that our Transfair service and reserved seats made the event more accessible for your girlfriend. We're delighted that our guide provided helpful assistance and ensured your safety, despite being behind the others. Your kind words mean a lot to us, and we're grateful for the opportunity to make the event enjoyable for you both. We appreciate your 5-star rating and hope to welcome you back for more memorable experiences in the future! Kind regards
Nika Klepac
Nika Klepac
2024-02-14
I went to the Carnival yesterday with Club Canary’s employee Dora. She was so nice and she even dressed as Dora the explorer! 😅 I had a great time at the Parade. 😍
Reply from Club Canary 2024-02-15
Hi Nika, Thank you very much for your wonderful words. We are very happy that you had a good time. Kind regards
Franca Ribaldone
Franca Ribaldone
2024-02-14
Reply from Club Canary 2024-02-15
Dear Franca, Thank you for your rating, Franca. We appreciate your feedback. If you have any specific comments or suggestions about your experience, please feel free to share them with us. We value your input as we strive to improve our services. Kind regards
Boulangerie pâtisserie VRIGNAUD
Boulangerie pâtisserie VRIGNAUD
2024-02-13
Tout était parfait ! Organisation au top. Merci Dora pour votre accompagnement !
Reply from Club Canary 2024-02-15
Dear, Thank you for your feedback, Boulangerie pâtisserie VRIGNAUD! We're delighted to hear that everything was flawless and that you appreciated our top-notch organization. Dora's support is greatly appreciated, and we'll be sure to pass along your thanks to her. We hope to continue providing you with excellent service in the future! Kind regards
Steph Kremer
Steph Kremer
2024-02-13
Superbe expérience. Le défilé du carnaval de Santa Cruz est à vivre une fois. L'organisation de l'excursion était top ; bonne communication avec une personne de contact de l'agence via WhatsApp.
Reply from Club Canary 2024-02-15
Dear Steph, Thank you for sharing your experience, Steph! We're thrilled to hear that you had a superb time at the Santa Cruz Carnival parade. It's truly an event worth experiencing. We're glad that our excursion organization met your expectations and that you found our communication via WhatsApp to be effective. We appreciate your feedback and hope you enjoyed the parade to the fullest! Kind regards
Isaac H
Isaac H
2024-02-13
Verified
Great Activity - Inconsistent Pricing I paid 77.89 euros for quad biking which was amazing and so fun and the tour guide was amazing and the driver was amazing too but the other two people on the excursion got charged only 40 euros each they both used an excursion shop to book from a day before that event i will be doing that next time. I did speak to Club Canary about this and they told me theres nothing they could do, but do bear in the mind that the couple could have lied about the price they were charged or the actual activity organisers could have charged them less on an off the books (illegal) discount which would not be fair on me because i paid the full price.
Alojzy Kluska
Alojzy Kluska
2024-02-07
I meet online so nice person Dora, she helped me a lot to buy tickets to my family for main parade in Santa Cruz. Thank you so much Dora, I wish much more people like you and teh World willbe much better :-)
Reply from Club Canary 2024-02-15
Dear Alojzy, Thank you for your kind words, Alojzy! We're thrilled to hear that Dora provided you with excellent assistance in purchasing tickets for the main parade in Santa Cruz. We're fortunate to have her on our team, and we'll be sure to pass along your gratitude to her. We hope you and your family had a fantastic time at the parade! Kind regards
Sigrid Husjord
Sigrid Husjord
2024-02-07
I did kayaking with snorkling. We saw dolphins and turtles from the kayak. While snorkling I saw beautiful fishes in the water. So meditating to snorkel in the ocean looking at the movement in the sea. It was a really beautiful experience. Padling the kayak was perfect exercise in the nature and with a super nice, positive and friendly guide.
Reply from Club Canary 2024-02-15
Dear Sigrid, Thank you, Sigrid, for sharing your experience! We're delighted to hear that you had such a wonderful time kayaking and snorkeling with us. It sounds like you had an incredible adventure spotting dolphins, turtles, and vibrant marine life. Your description of meditating while snorkeling in the ocean is truly captivating. We're glad our guide could make your experience even more enjoyable. We hope to welcome you back for more memorable adventures in the future! Kind regards
Rob de Koning
Rob de Koning
2024-02-06
Reply from Club Canary 2024-02-15
Dear Rob, Thank you for your rating, Rob. We appreciate your feedback. However, we couldn't find any reservation under your name in our system. If you have indeed made a booking with us, please contact us directly so we can verify and assist you further. We're here to help ensure you have a positive experience with us. Kind regards
jóhanna Bogadóttir
jóhanna Bogadóttir
2024-01-29
Reply from Club Canary 2024-01-30
Dear Jóhanna, Thank you for the 5-star review! We're thrilled to hear you had a great experience and appreciate your support. Looking forward to serving you again! Kind regards
Paulina Cygal
Paulina Cygal
2024-01-26
We had some issues with the company that should provide us with the transport to Loro Parque.(they didn't let us pay by card and lied that we refused to pay ) Dora was really helpful and she sorted out the transport so we could enjoy our day at Loro Parque ! Thank you Dora !
Reply from Club Canary 2024-01-30
Dear Paulina, We apologize for the inconvenience with the transport. It's great to hear Dora could assist effectively. Thanks for acknowledging her help, and we hope you enjoyed Loro Parque! Kind regards
Hilary Owen
Hilary Owen
2024-01-25
Booked snorkeling with turtles but booked 4 not 2 by mistake. Received a WhatsApp from Roy within minutes asking if I had made a mistake and confirm number. Immediate reply that refund for overpayment would be made and Dora issue ticket next day as they were just closing the office. What a lovely honest company.
Reply from Club Canary 2024-01-30
Dear Hilary, Glad we could sort out the booking error quickly! Your kind words are much appreciated, and we're always here to ensure a smooth experience. Enjoy your snorkeling adventure! Kind regards
Important Message
Important Message
2024-01-25
not recommends
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Eleonora ele
Eleonora ele
2024-01-24
Dora mi ha seguito durante tutta la procedura di prenotazione dandomi tante informazioni utili. Cordiale e professionale
Reply from Club Canary 2024-01-30
Dear Eleonora, Thrilled to hear Dora made your booking experience informative and pleasant! Thanks for appreciating her dedication and professionalism. Kind regards
Doug Logan
2024-01-21
Star gazing Thank you Dora for your amazing service and help to provide a experience we will remember for a life time
Alma Klepac
Alma Klepac
2024-01-19
I contacted Club Canary to book Siam Park which is very popular water park here. I also wanted to do something fun the next day. They suggested me to get a Twin Ticket and this way I could visit both Siam Park and Loro Parque. My kids had an amazing time in both of the parks and I the booking process took me only few minutes! I always appreciate a good customer service. Thank you Club Canary!!
Reply from Club Canary 2024-01-30
Dear Alma, So glad we could help with the Twin Ticket for Siam Park and Loro Parque! It's wonderful to hear your family had a fantastic time. Thanks for choosing Club Canary and appreciating our service! Kind regards