France in 19 days
Sara, Ali, and Claudia at Ciao Tours made our trip to France truly unforgettable. Everything exceeded our expectations, from the seamless organization and beautiful hotels to the excellent drivers and knowledgeable guides. The itinerary was perfectly paced, allowing us to experience so much of France without ever feeling rushed or bored. Learning about French wine was both fun and enriching, and shopping at the market in Provence was a real highlight—we even came home needing an extra suitcase! Thank you to the entire Ciao Tours team for creating such a wonderful and memorable journey. We couldn’t have asked for a better experience.
Date of experience: 13 September, 2026
The Perfect Italian Adventure
We just returned from an unforgettable trip to Italy, all thanks to Ciao Tours. Every detail was perfectly organized, from the professional and friendly drivers who shared hidden gems to the unique excursions that truly amazed us. The accommodations were top-notch, offering the ultimate luxury.
Special thanks to Rita, Farzam, Ali, and Laura for their incredible planning and support. This was truly a trip of a lifetime, and when we visit Europe again, we’ll definitely choose Ciao Tours!
Date of experience: 07 October, 2026
Joe DiNorscia
Joe DiNorscia
2026.10.04
Flawless Italy adventure!
Our journey through Italy was flawless! From our first contact with Sara to Ali's reassuring support, and the exceptional team in Italy, every part of our experience was outstanding. The accommodations exceeded our expectations, and the knowledgeable, friendly tour guides in each city added so much depth to our visits. Claudia, our wonderful Italy guide, stayed connected throughout, ensuring everything was seamless and worry-free. We couldn’t ask for a better experience. Would we choose them again? Absolutely!
Thank you so much for taking the time to share such a fantastic review, Joe. Hearing that your journey through Italy was completely flawless and exceeded your expectations is the absolute best news we could ask for!
Crafting a seamless experience from start to finish is what our team lives for. Sara loved designing every detail of your custom Italy itinerary, and Ali will be so glad to know his support gave you total peace of mind throughout the process. Claudia will also be thrilled to hear your kind words—her proactive check-ins and dedicated on-the-ground care are such a vital part of making our trips feel effortless. We’ll be sure to pass along your praise to all of our local city guides as well!
Thank you so much for choosing Ciao Tours and for the ringing endorsement. We can't wait to help you plan your next flawless European adventure whenever you are ready to head back!
Brooklyn Leblue2026.10.05
Everyone at Ciao Tours was very helpful with planning our trip. they seem very professional and very organized with planning and arrangements. The hotels and tours chosen for us were top notch. We also really appreciated having a contact in Italy who would check in with us and was very helpful with any questions we had (Thanks Dede!).
Hi Brooklyn! Thank you so much for taking the time to leave us such a lovely review. We are so happy to hear that your experience felt top-notch from initial planning to all of your hotel stays and tours!
Providing thoughtful, organized arrangements—alongside dedicated local support on the ground—is at the core of what our Calgary travel planning team strives for. Didi will be thrilled to see your shout-out; her daily check-ins and quick answers to any questions are such a big part of how we ensure our guests enjoy a seamless, stress-free custom Italy itinerary.
Thank you again for choosing Ciao Tours for your getaway. We would love to help you design your next European adventure whenever you are ready!
Flawless Italy adventure!
Our journey through Italy was flawless! From our first contact with Sara to Ali's reassuring support, and the exceptional team in Italy, every part of our experience was outstanding. The accommodations exceeded our expectations, and the knowledgeable, friendly tour guides in each city added so much depth to our visits. Claudia, our wonderful Italy guide, stayed connected throughout, ensuring everything was seamless and worry-free. We couldn’t ask for a better experience. Would we choose them again? Absolutely!
Date of experience: 16 September, 2026
We had a three week private tour of Sicily organized by Ciao and it was marvelous. The hotels were very well located and interesting. The tours were great and we had a wonderful variety of experiences. We had a driver for three weeks and he was terrific and so accommodating. This is our 5th trip organized by Ciao and I wouldn't do it any other way. Thank you so much for taking away all the stress of travel so that we could focus on seeing and learning about the culture and country. I have no hesitation in recommending their services. Thank you so much.
Hi Maureen! Thank you so much for your kind words and for choosing to travel with Ciao Tours for a 5th time! It is an absolute honor to have helped you explore so many amazing destinations over the years, and we are so glad your three weeks in Sicily were marvelous.
Removing the stress of travel so our guests can truly immerse themselves in the culture is exactly what we aim for, so hearing that we hit the mark for you again means the world to us. Thank you for your continued trust in us over the years and for the high recommendation. It’s truly appreciated!
Lee Sheridan2026.07.01
We could not have been happier with Ciao Tours. From the moment we contacted Ciao Tours they were more than helpful. Nothing was a problem for Sara and Fazzim.
They organised us from when we got off our cruise in Trieste where we were met n Venice by Matteas who took us on the water ferry straight to The Kette Hotel (which was wonderful) The next day he met us again in the hotel and took us to the train station and pointed us in the right direction, no stress at all! Our tour from Venice, to Florence, was by train where we were met by Hassam and taken to our hotel, (which was only around the corner from the train station) then there was a walking tour of Florence with details on how to find the meeting point. The next day a private driver Sam took us to Sienna stopping at San Gimignano for 3 hours (perfect). 3 days in Sienna at Hotel Palazzo Ravizza. Day 2 we had an organised Cooking Class with Franchesco and Julie the translator. Day 3 a day trip to Pienza and Montepulciano with Giovanni, where we had a beautiful lunch at a farm/winery in the countryside, overlooking Val d'Orcia.
Our accommodation was top notch everywhere. We especially loved Venice and Sienna hotels. We were met by someone (all very professional) at every change point and never at any time had to worry about anything. We had plenty of time to roam on our own as well.
On day 4 we travelled by bus to Rome, to save time going back to Florence. The bus was very comfortable and we found it no problem at the train station in Sienna.
A comfortable 2 hour trip and we were met by Dianna who took us to our hotel. She then collected us later along with Thomas our guide for the Colosseum. He was wonderful, a wealth of knowledge. We walked back to our hotel, and found a nice restaurant on the Tibar River over the Ponte Sisto. The next day Dianna collected us again and took us to the Vatican where we met Thomas for our final tour, it was wonderful and very extensive. That night Ciao Tours had organised a restaurant for us to have dinner, it was just around the corner and very special. the food was amazing. A perfect end to our 8 day trip in Italy.
I have to say a shut out to Didi Nota, our resident in Sienna. She kept tabs on us at every point of our trip to make sure everything was going well. We met up with her in Sienna at the Piazza del Campo for coffee which was lovely.
Can not recommend Ciao Tours more highly. Will use them again for sure.
David and Lee Sheridan
Australia
Hi David & Lee! Thank you so much for taking the time to share such a wonderfully detailed review of your 8-day journey. We could not be happier to hear that everything ran so flawlessly and that you felt entirely stress-free from the moment you stepped off your cruise!
It is fantastic to hear that the transitions—from Matteas guiding you to the water ferry in Venice to Hassam, Sam, Giovanni, and Dianna ensuring you were perfectly taken care of at every change point—kept you moving smoothly. It sounds like you had some truly magical moments, from exploring San Gimignano and enjoying lunch overlooking the Val d'Orcia, to your cooking class with Franchesco and Julie and your extensive tours in Rome with Thomas.
We will be sure to pass along your special shout-out to Sara, Farzam, and of course, Didi. She absolutely loves meeting up with our guests, and having coffee with you at the Piazza del Campo was a true highlight!
Thank you for your high recommendation and for trusting us to seamlessly curate your time in Italy. We are already looking forward to welcoming you back for another perfect trip!
Divina Muto2026.06.25
We had an excellent experience with Ciao Tours. The entire trip was well organized, and the attention to detail made everything run smoothly from start to finish. Our guides were knowledgeable, friendly, and passionate about sharing local history and culture, which made the experience both enjoyable and informative.
The accommodations, transportation, and itinerary were thoughtfully planned, allowing us to see the highlights while still having time to relax and explore on our own. The customer service was outstanding, and the team was always available to answer questions and assist when needed.
I would highly recommend Ciao Tours to anyone looking for a memorable and stress-free travel experience. Thank you for helping create such wonderful memories for our family!
Thank you so much for your kind words and for choosing to travel with Ciao Tours, Divina. We are absolutely thrilled to hear that your family had such an excellent and memorable experience with us!
We always strive to balance a thoughtfully planned itinerary of the highlights with plenty of time to relax and explore on your own, so it’s wonderful to know we hit that perfect mark for you. We will be sure to pass along your praise to our guides, who love sharing local history and culture, and to our tour assistants. Hearing that the attention to detail kept everything running smoothly and stress-free from start to finish means everything to us.
Thank you for the high recommendation and for trusting us with your family's vacation memories. We look forward to helping you plan your next great adventure!
L.J. Robertson2026.06.15
Prior to taking a Provencal river cruise this spring, we decided to extend it with a short trip to a bucket list destination of Pompeii and Herculaneum. Problem: other than a package to Venice, we had not visited Italy before and were apprehensive about the potential pitfalls of the highly touristy areas of Rome and Naples that surrounded our target area. A friend recommended speaking to Ciao, which as one might infer from the name, specializes in bespoke trips there.
A quote on a four-night, archeology-centric trip from Rome to Lyon by rail initially made my eyes water. This, I suspect, was because I am used to planning my own tours in my own language, where the cost is an additive process (hotel+transport+meals) because I know and trust the area. Once I drilled down to the many nice additions that were included, such as a private car from Naples to Pompeii, private archeology tours through both volcanic digs and a lunch at a winery on Mt. Vesuvius, I began to appreciate that the proposal had elevated the tour considerably, and in ways that couldn’t factored into normal budgeting.
This became more apparent in practice. Although the hotels had been (ostensibly) dialed back in the budget, they were amazing. Location and elegance were evident – particularly the one in Rome, which we will seek out again in the future. The communication in each locale from our designated service agent to ensure we were happy with the rooms was reassuring as well. Observations regarding budgeting time, to ensure leisurely rail travel, were most useful too. Communication was polite and friendly throughout.
In short, while definitely not inexpensive, our tour had us punching above our weight to ensure a memorable and unique snapshot of Italy. Ciao was a happy discovery that we will use again the next time we are going to Italy.
Hi L.J.! Thank you so much for taking the time to share such a thoughtful, candid, and detailed review of your experience. We completely understand that looking at a premium, bespoke itinerary can initially bring on a bit of sticker shock, especially when you are used to the hands-on process of planning your own travel!
Elevating a trip with seamless private transfers, boutique accommodations, and specialized experiences—like your private archaeology tours and that lunch on Mt. Vesuvius—is exactly how we aim to create a truly unforgettable and effortless vacation. Hearing that you found our local communication reassuring and our routing advice useful means the world to us.
Thank you for trusting your friend's recommendation and for choosing Ciao Tours for your first real taste of Italy. We are already looking forward to helping you plan your next memorable discovery!
Chelsea Picone2026.06.12
Our trip to Sardinia was truly the trip of a lifetime, and we couldn’t be more grateful to Ciao Tours for making it happen. Everything was perfectly organized from start to finish, which allowed us to relax and enjoy every moment without any stress or worry.
Our Italian contact was absolutely wonderful—always available, incredibly responsive, and so helpful whenever we had questions or needed assistance. Knowing we had someone reliable to reach out to at any time made the experience even more enjoyable.
The entire trip was seamless, well-coordinated, and exceeded all of our expectations. We highly recommend Ciao Tours to anyone looking for an unforgettable travel experience. Thank you for helping create memories we’ll cherish forever!
Thank you so much for your kind words and for choosing to travel with Ciao Tours, Chelsea! We are absolutely thrilled to hear that your trip to Sardinia was truly a trip of a lifetime!
We always want our guests to be able to relax and enjoy every single moment without any stress, so hearing that the trip was seamless and exceeded your expectations means everything to us. Our on-the-ground contact takes great pride in being available and responsive, and we’re so glad that having that reliable support gave you extra peace of mind throughout your journey.
Thank you for the high recommendation and for trusting us to help create these lifelong memories. We would love to welcome you back whenever you are ready to plan your next unforgettable experience!
Andrea Rowe2026.06.12
We’ve used Ciao tours to plan and organize several trips to Italy, Spain and Portugal. Our latest trip was three weeks in Sicily. They really listened to what we thought we wanted to do and then figured out how to produce it and enhance it. (And when I lost my watch in a pillow case in our Catania hotel, they helped find it and had it delivered to our hotel in Syracuse. So helpful!) We couldn’t have asked for better creativity and attention to the details.. We will travel with them again!
Hi Andrea! Thank you so much for your kind words and for choosing to travel with Ciao Tours for so many of your journeys. It is an absolute honor to have helped you explore Italy, Spain, Portugal, and now beautiful Sicily!
We love taking your ideas and turning them into an enhanced, seamless itinerary, so hearing that you enjoyed our team's creativity and attention to detail means the world to us. And we are so glad we could help track down and safely deliver your watch from Catania to Syracuse—that is exactly what our on-the-ground support is there for!
Thank you for your continued trust in us over the years, and we are already looking forward to planning your next amazing adventure with us!
Outstanding trip to Italy
My husband and I highly recommend Ciao Tours! We had a 3 week trip to Italy in April/May 2026, and it was amazing! Rachelle’s expertise helping us plan the trip was so much appreciated. The trip truly was a dream come true for us. She listened to our interests and needs and planned a trip that suited us well. Farzam’s communication leading up to the trip was efficient and informative. Claudia’s support while we were in Italy was truly outstanding. It was so nice to hear from her each day with the details of where to meet our guides or drivers as well as her tips for tips for the train trips. All of our private guides were excellent, and we learned so much from them. They were friendly, warm, intelligent and tailored the experiences for us. The accommodations were all perfect—in both location, amenities and service. We could not have asked for better service or support while we were on our trip. We traveled to the Puglia region, Rome, Florence, Cinque Terre, Tuscany and Venice. We definitely would use Ciao Tours to plan another trip in the future!
Date of experience: 13 May, 2026
My husband and I had one of the best travel experiences of our lives recently in Italy, and Ciao Tours made it happen. They made it so easy to work with them, and their 28 years of experience in the business meant we knew we could count on their recommendations.
The process started of with our Custom Tour Designer, Joanna, crafting an excellent tour package proposal based on our interests and budget. Joanna and everyone at Ciao in the Calgary office were very accessible and communicative, answering every question we had. They also provided a list of useful tips to make the most of our trip (about clothing, tipping, Italian way of life.) Claudia was then our on-the-ground tour contact in Italy and was in touch with us daily, providing tour tickets (electronic) and letting us know where to meet our drivers for the various tours. It was very reassuring to know that if we were to have any issues, someone locally-based could help us. (Thankfully there were no issues and everything went smoothly.)
An overview of our trip:
- Started in Rome with a private guided tour of the Colosseum and Ancient Rome
- Took the train to Florence, a spectactular city where we enjoyed:
- full day private guided wine/food tour of two wineries in the Chianti area
- four-hour private guided tour of iconic landmarks in Florence
- four-hour "skip the line" small group tour of two museums to see the works of Da Vinci, Michelangelo, Raphael (and many others)
- unguided day trip to the beautiful town of Siena.
We then took the train to the seaside town Monterosso al Mare in Cinque Terre, where we were treated to a private guided cycling tour (a highlight of the trip), a few days of unguided exploring, and an excellent private wine/food tour in the town of Rapallo.
Finally, we boarded the train back to Rome for an overnight stay before heading back to Canada.
We were so impressed with all that Ciao Tours provided: from private transfers to and from airports, train stations and hotels to guided tours with professional, friendly, knowledgeable guides in clean, comfortable vehicles (all were Mercedes) to the very best hotels in convenient and interesting locations. Every detail was attended to by Ciao. We rate them 5 stars, highly recommend Ciao and will definitely book with them again. Thank you to the planning team and all the guides and drivers at Ciao - you made our trip absolutely outstanding.
Thank you so much for taking the time to share such a detailed and thoughtful review of your Italian adventure, Holly! Knowing that this was one of the best travel experiences of your lives truly makes our day!
We are so glad the process felt smooth right from the start. Joanna and the rest of our Calgary team love tailoring these custom packages to perfectly match your interests and budget, and Claudia takes great pride in providing that daily on-the-ground reassurance.
Your itinerary sounds like it was absolutely spectacular—from the history in Rome and the wine tours in Chianti to that private cycling tour in Cinque Terre! We're also glad you enjoyed the comfort of the private Mercedes transfers and the convenient locations of your hotels.
Thank you for trusting Ciao Tours with your holiday memories, for the 5-star rating, and for the high recommendation. We are already looking forward to welcoming you back for your next outstanding journey!
Karen Ivan2026.06.07
Ciao Tours planned a 3 week trip to Italy for my husband and I and we had an amazing trip! It was so relaxing knowing that our drivers, tours, transportation and guides were all booked and reconfirmed on a daily basis, so all we had to do was to enjoy each day, which is exactly what we did!!
We had a car rental for 4 days and were given great driving directions to sites/tours and even to where we could park in the various towns we visited.
The drivers were very professional, the tour guides were very knowledgeable and we had great accommodations. Our Ciao contact in Italy (Didi)) was amazing and it was reassuring to know if we needed anything or had any questions, she was only a click away on Whatsapp.
We highly recommend Ciao Tours and look forward to working with them again in the future.
Hi Karen! Thank you so much for your kind words and for choosing to travel with Ciao Tours. We are absolutely thrilled to hear that you and your husband had such an amazing 3-week trip!
It is wonderful to know that having your transportation and guides reconfirmed daily allowed you to simply relax and enjoy each day. Navigating Italian towns by car can sometimes feel daunting, so we’re glad those specific driving and parking directions kept things stress-free for your 4 days with the rental. Didi really is amazing, and we’re so happy that having her just a click away on WhatsApp gave you that extra reassurance.
Thank you for the high recommendation, and we look forward to working with you again on your future adventures!
Veronica Stewart-Cameron2026.06.04
Great tour company! Used them years ago to take our kids on a Vatican tour and still talk about it. Decided to have them plan our tour to Naples and we were thrilled! The tour guides, drivers, hotel were all great. The Calgary crew were so helpful in planning this spectacular action. We’re already trying to decide what our next trip with them will be!
Hi Veronica! Thank you so much for your kind words and for choosing to travel with Ciao Tours again. Knowing that you and your family still talk about that Vatican tour from years ago is the ultimate compliment for us!
We are thrilled that your latest journey to Naples was just as spectacular. Our Calgary crew absolutely loved helping you plan this adventure, and we're so glad the guides, drivers, and hotels hit the mark once again.
Thank you for your continued trust in us over the years. We can't wait to help you figure out where your next trip with Ciao Tours will take you!
YOGI2026.05.30
Bellissima Italia
This was our second time using Ciao Tours. They put together a package for us 20 years ago which was so memorable we decided to use their services again for our 23 anniversary.
They did not disappoint, our trip to a wedding venue south of Florence with perfect! Attention to detail is one of the things they specialize in, from plane, train tickets to arranging the private drivers. This part ran flawlessly!
Our transfer to the Amalfi Coast was easy by train and private car. The hotels they booked were both picture perfect, located on cliffs overlooking the coast. Their recommendations for restaurants were wonderful as were several hikes, especially Pathway of the Gods near Positano.
Their recommendations for the last few days in Rome were fabulous putting into a suite in downtown Rome within walking distance of the Vatican, Colosseum, Trevi Fountain and more.
Ciao Tour surpassed our of trip 20 years ago, which we thought we would never do. Put yourself in their hands and see what Italy has to offer.
Hi Yogi! Thank you so much for choosing to celebrate your 23rd anniversary with us. Welcoming you back after 20 years is an absolute honor, and hearing that we managed to top your first memorable trip with us truly brings a smile to our entire team's face!
We are thrilled that everything from the wedding venue south of Florence to your cliffside stays on the Amalfi Coast was picture-perfect. It sounds like you had an incredible mix of adventure on the Path of the Gods and seamless exploring in Rome. Ensuring those train and driver transfers run flawlessly is exactly what we aim for so you can just relax and enjoy the magic of Italy.
Thank you so much for your decades of trust in Ciao Tours, and happy anniversary to you both!
miranda jones2026.05.30
Ciao tours were recommended to me, and as a solo traveller to Italy I’m so happy to have had such a great experience. Having a personal tour guide in Siena was fantastic, and Claudia checked in with me before and after every change of location. I felt very secure knowing she was always just a WhatsApp away. All my drivers were fantastic and explanations on how to use the trains were clear. I was very happy with the hotels selected and all my experiences were positive.
Thank you so much for sharing your experience, Miranda! We know that taking on a solo journey can feel like a big step, so hearing that you felt safe, secure, and well-supported throughout your time in Italy truly means everything to us.
We are so glad the recommendation led you to Ciao Tours! Claudia is wonderful at maintaining that seamless connection, and it's great to hear that having her just a WhatsApp away gave you peace of mind. We're also thrilled you enjoyed your guide in Siena, your fantastic drivers, and that the train connections were smooth and clear.
Thank you for choosing us for your Italian adventure, and we are so happy we could deliver such a positive experience for you!
Bellissima Italia
This was our second time using Ciao Tours. They put together a package for us 20 years ago which was so memorable we decided to use their services again for our 23 anniversary.
They did not disappoint, our trip to a wedding venue south of Florence with perfect! Attention to detail is one of the things they specialize in, from plane, train tickets to arranging the private drivers. This part ran flawlessly!
Our transfer to the Amalfi Coast was easy by train and private car. The hotels they booked were both picture perfect, located on cliffs overlooking the coast. Their recommendations for restaurants were wonderful as were several hikes, especially Pathway of the Gods near Positano.
Their recommendations for the last few days in Rome were fabulous putting into a suite in downtown Rome within walking distance of the Vatican, Colosseum, Trevi Fountain and more.
Ciao Tour surpassed our of trip 20 years ago, which we thought we would never do. Put yourself in their hands and see what Italy has to offer.
Date of experience: 23 May, 2026
Ciao tours planned a trip to Italy for my husband and I. It was an amazing trip. From Sara, Ali, Didi they gave us a trip of a lifetime. Everything went perfectly. Every driver was on time. Every personal tour guide was awesome especially Veronica in Cinque de Terre. We really enjoyed our day with her. We couldn’t have asked for anything to go more smoothly. I have already recommended them to friends.
Hi Laurie! Thank you so much for this wonderful feedback and for recommending us to your friends—that is truly the best compliment we can receive.
We are absolutely thrilled to hear that you and your husband had a trip of a lifetime! Sara, Ali, and Didi love putting these seamless itineraries together, and they will be so happy to hear their efforts hit the mark. We will also be sure to pass along your special shout-out to Veronica in Cinque Terre. She is fantastic at what she does, and we are so glad you enjoyed your day exploring with her.
Thank you for trusting us with your Italian adventure, and we hope to help you plan another smooth journey in the future!
Marv Martin2026.05.18
Hi Ali, Rita and Ciao team
I wanted to let you know our holiday in Italy was outstanding and you and your team made it that way.
You guys listened to what we wanted to do and what we wanted this holiday to look like.
Well you guys nailed it!!!
Our local point of contact, Claudia was amazing keeping in touch daily while we were in Italy and was so friendly and accommodating. She always let us know who would be picking us up and at what time. She ensured our needs were met and exceeded expectations. She is a gem!
The rest of your team, drivers, guides were simply fantastic. The hotels and restaurants and activities you guys picks for us was exactly what we wanted. Every driver was always on time and waiting for us. We were a tad nervous never being on a major trip like this and you guys did everything you said you would do, and much more.
We highly recommend Ciao tours and their services
Thank you for everything
Marv & Tracey May 2026
Hi Marv and Tracey! Thank you so much for this incredible review. Hearing that we "nailed it" for your first major trip truly means the world to our team.
It is completely natural to feel a tad nervous before an adventure like this, and we are so glad we could provide that peace of mind and seamless execution. Claudia really is a gem, and we will be sure to pass along your wonderful praise to her, as well as to our fantastic drivers and guides. They take so much pride in ensuring you are perfectly taken care of every single day.
Thank you for trusting us with your holiday memories and for the high recommendation. We would love to welcome you back whenever you're ready for the next destination!
Frequently asked questions about Ciao Tours
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Ciao Tours has 112 reviews on Trustindex, collected from Google and Trustindex.
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Ciao Tours is rated 4.9 out of 5 based on 112 reviews. 95% of reviewers gave five stars.
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