Brown’s Plumbing & Heating Reviews

Hi Gee Bee, thank you for sharing your experience. We’re truly sorry for the frustration and stress this situation has caused, especially when you were counting on your furnace to keep your home comfortable.

Having concerns with a furnace installed by us and feeling that your warranty concerns weren’t addressed with the care and urgency you expected is not the experience we want for our customers. You deserve to feel heard, supported, and confident that your heating system is working as it should.

We take your feedback seriously and would appreciate the opportunity to look into what happened and better understand how we can help. Please contact our team directly so we can review your concerns with you.

Thank you for bringing this to our attention. At Brown’s Plumbing & Heating, we believe in treating people with respect and providing dependable heating service that brings comfort and peace of mind to homeowners.

Thanks for the great review, Bryce! We really appreciate you taking the time to share your experience. We’re glad to hear Hayley and Gabriel did such a fantastic job installing your BBQ gas line and that their professionalism and attention to detail stood out.

You’re in good hands with Hayley and Gabriel — our team takes pride in providing reliable, professional service and doing the job right. Thanks again for choosing Brown’s Plumbing & Heating for your BBQ line installation. We’re proud to provide trusted plumbing service to homeowners across Winnipeg and the surrounding area!

Hi Lars, thank you for taking the time to share your experience with us. We’re sorry to hear that your appointment left you feeling frustrated.

We’d really appreciate the opportunity to better understand what happened. Our standard service fee is communicated when an appointment is booked, and once our technician arrives, we provide our straight forward pricing before any work begins. This means you know the cost upfront, and our technicians always receive your approval before proceeding with the work.

Based on the information in your review, we weren’t able to locate your visit in our system. We’d be happy to look into this further and make sure we understand exactly what happened.

Please give our office a call at 204-808-3000. We’d genuinely appreciate the chance to speak with you, answer your questions, and work toward resolving your concerns.

Thank you again for bringing this to our attention, Lars.

Thanks so much for the fantastic review! ⭐️

We love hearing this! Madi takes real pride in showing up on time, clearly explaining the options, and making sure the job gets done right the first time — and we’re thrilled that stood out during your visit. We’ll be sure to pass along your kind words to her.

Thank you for choosing Brown’s Plumbing & Heating. We’re proud to be a trusted, Canadian-owned company serving homeowners with dependable, no-pressure service — and we’d be happy to help anytime you need us again!

Hi Amanda, thank you for such a thoughtful review! We’re so glad Jerone could help with your HVAC maintenance and take the time to share helpful tips for extending the life of your HRV and central air unit.

It’s great to hear that he was thorough, professional, on time, and left everything clean. We’ll be sure to pass along your kind words — you’re in good hands with Jerone!

Thanks again for trusting Brown’s Plumbing & Heating with your home comfort. We’re always here for reliable HVAC maintenance and service!

Hi Benson,
Thanks so much for the kind words! We’re glad to hear Rudy provided knowledgeable and professional plumbing service. We’ll be sure to pass along your appreciation to him.

Thank you for recommending Brown’s! We’re proud to provide reliable, trustworthy plumbing service to our local community, and we’re always here when you need us.

Thanks so much for the kind words and for trusting Brown’s with your family over the years! It means a lot to hear that Rudy, Alex, and now Brady have consistently provided the kind, professional service you’ve come to expect from our team.

We’re proud to have people on our team who treat every customer with respect and care — like someone they’d be comfortable sending into their own grandma’s house.

We truly appreciate your recommendation, both to homeowners who need reliable plumbing, heating, or cooling service and to skilled tradespeople looking for a great team to be part of.

Thanks again for choosing Brown’s and for putting your trust in our team. We’re always here when your family needs us!

Hi Daihao, thanks so much for the 5-star review! We really appreciate your support. We’re proud to provide reliable, professional plumbing, heating, and cooling service to our local community. Thanks again for choosing Brown’s Plumbing & Heating — we’re always here when you need trusted home comfort service in Winnipeg and Steinbach!

Thanks so much for the 5-star review, Marian! We really appreciate you taking the time to share your feedback. We’re glad you found our pricing reasonable and that you chose Brown’s Plumbing & Heating for your home service needs.

Providing honest, professional service at a fair price is important to our team, and we’re grateful for your trust. Thanks again, Marian—we’re always here when you need reliable plumbing, heating, or cooling service!

Thanks so much for taking the time to share such a detailed review, Farrell! We’re glad Cameron was able to get to you so quickly, especially on short notice, and help get your furnace back in good shape.

We really appreciate you highlighting the way Cameron approached the visit—from testing and inspecting the system thoroughly to explaining what he found and recommending only what was actually needed. That kind of honest, no-pressure service is exactly what we want every Brown’s customer to experience. We’ll also be sure to pass along your kind words to Cameron!

It sounds like the MVP Membership could be a great fit with your travel schedule, and we’re glad he was able to explain the benefits and options available to you. Having priority service, maintenance, and savings available can provide some extra peace of mind when you’re away from home.

Thanks again for trusting Brown’s Plumbing & Heating and for the recommendation. Whether you need furnace service in a pinch or regular preventative maintenance, we’re always here to help keep your home comfortable and running reliably!

Thanks for the great review, Mike! We really appreciate you recognizing the great service and knowledge of our technician. Our team takes pride in knowing their stuff, explaining things clearly, and making sure our customers feel confident in the work being done.

We’re also glad you found the pricing reasonable. Honest, professional service is what we strive for on every visit. Thanks again for choosing Brown’s Plumbing & Heating—we truly appreciate your business!

Thanks so much for the fantastic review! 👏 We love hearing that you had a fast and friendly experience with our team. “Plumbing done right” is exactly what we aim for every time we walk through your door—professional service, quality workmanship, and a job done right the first time.

We really appreciate the shoutout and your recommendation! Thanks for choosing Brown’s Plumbing & Heating. We’ll be here whenever you need dependable plumbing service!

Thanks for the kind words, Zean! We’re so glad we could get the issue taken care of the same day and make the experience a smooth one. Our team works hard to be efficient while still taking the time to listen, explain what’s going on, and make sure the job is done right.

We really appreciate you highlighting the patience and friendliness of our team, as well as the reasonable pricing. Thanks for recommending Brown’s Plumbing & Heating—we’re happy to be the team you can count on when something goes wrong at home!

Thanks for the fantastic review, Adriano! We’re glad Tim was able to get your air conditioner repaired and make the experience a great one from start to finish. Taking the time to walk you through each step and explain what’s happening is an important part of the service we provide, so it’s great to hear that his knowledge and friendly approach stood out.

We’ll be sure to pass your kind words along to Tim. We really appreciate the recommendation and your trust in Brown’s Plumbing & Heating. If you ever need help keeping your home comfortable, our team is always here to help!

Thanks for the great review, Peter! We’re glad our team was able to quickly troubleshoot the problem, find the issue, and get everything fixed for you. Providing knowledgeable service at a fair, reasonable price is something we take seriously, so it’s great to hear that came through in your experience.

We’ll be sure to share your feedback with the team. We really appreciate your recommendation and your decision to call Brown’s again in the future. Whenever you need dependable plumbing, heating, or cooling service, we’ll be here to help!

Thank you for taking the time to share your feedback, Brent. We’re sorry to hear that you left the appointment feeling confused about the pricing and what was included in the service fee. We completely understand why you would want more clarity around the charges.

Our $129 service fee is the fee for dispatching a trained technician to the home and completing the initial assessment and diagnosis. Once the issue is identified, any repairs, parts, and associated work are priced separately using our upfront pricing. We provide the total repair price before the work is completed so the customer can approve the repair and know the cost ahead of time.

We also understand your concern regarding an itemized breakdown. We use upfront pricing rather than traditional hourly labour pricing, so our invoices do not break the total repair price down into individual labour hours and part markups. That said, we certainly want our customers to understand what they are being charged for, and we’re sorry if that wasn’t clearly explained during your visit.

We appreciate you bringing this to our attention and giving us the opportunity to review the situation. We’re always happy to discuss any concerns regarding an invoice and work toward a resolution. Please feel free to reach out to our office directly so we can go over the details with you.

Thank you again for your feedback, Brent.

Thanks so much for the great review, Colleen! We’re happy to hear that Jerone provided such a friendly and professional experience while servicing your air conditioner. Going above and beyond for our customers is exactly what we aim for, and we’ll be sure to pass along your kind words to Jerone.

We appreciate the recommendation and your trust in Brown’s Plumbing & Heating. It’s our goal to make air conditioning service as straightforward and stress-free as possible, while keeping your home comfortable and your system running reliably. Thanks again for choosing Brown’s—we’re always here when you need us!