Verified Company
NOTICE— make sure you read the 1 stars. They repeat the same complaints.
I’m a Disney Annual Passholder, but at this point, I’d rather book a pet-friendly hotel room and leave my sweet boy safely crated than bring him back here.
We’ve used this facility twice, and neither experience has been good. The first drop-off was disorganized, and I was charged the full-day rate for a half-day stay, despite not receiving a call that his room was ready until 2 p.m.
At pickup, staff struggled to find him because his name had been incorrectly labeled as “Emot” instead of Emmitt. When they finally found him, he was covered in urine, and his harness had been destroyed. All four straps had been chewed through, and the buckles were chewed off. He had clearly been chewing on it for an extended period without anyone noticing. When I asked why he was covered in urine, I was told that next time I should consider adding more potty walks. I left incredibly upset with a stinky urine-soaked dog and a multiple-hour drive home.
The second drop-off took over 45 minutes. I had also brought up my previous concerns beforehand when booking, but they were quickly brushed off without any real reassurance. I dropped him off around 9:15 a.m. and received a text at 3:03 p.m. stating he had been removed from group play for the rest of the day due to excessive mounting. Which is no big deal for him to be removed. However, the message also said he had already received OVER four hours of group play. In the five and a half hours he had been there, he was apparently expected to participate in group play for more than four of them. He's barely a year old and still a puppy. Expecting that much constant social interaction without adequate breaks seems unreasonable even for an older dog, much less a puppy. And a herding breed at that!
I was also told the $30 group-play fee was nonrefundable, despite him being removed from the activity for the remainder of his stay. Which is also fine, but it definitely seemed like they were just looking for a way to keep the money by saying he had received his time. At pickup, his toys, including the unused chews I had packed, were returned completely untouched.
On top of everything else, I was charged more than the pricing advertised online and never received my Annual Passholder discount, despite being assured it would be taken care of that day. Unfortunately, I didn't catch either billing discrepancy until reviewing my receipts afterward.
One more thing to be aware of: dogs who aren't neutered are not allowed to interact with other dogs— even if the same gender. I've used several other daycare facilities and have never encountered this policy.
Overall, between the disorganized drop-offs, poor communication, questionable (at best) supervision, damaged belongings, and billing issues, I cannot recommend this facility. My biggest priority is knowing my dog is safe, comfortable, and properly cared for when I'm not with him, and this place has given me absolutely no peace of mind.
There are other great daycare options in the area, especially if you're staying in a pet-friendly hotel room. I would highly recommend looking into those instead. I genuinely wanted this to work out, but Emmitt won't be returning… as a past Disney Cast Member…. This is NOT Disney standard care.
