CQC Home Reviews

Excellent rating

4.9 | 295 reviews

Verified Company

cqchome.com Visit this website

Reviews

4.9

| 295 total

5 stars

278 pcs

4 stars

11 pcs

3 stars

1 pc

2 stars

0 pc

1 star

5 pcs

Source filter

295 pcs

Verified

Jay Williams 2025.12.03

I had posted a negative review of work we had done by CQC and they responded that I was never a client. I was compelled to take the review down. Unfortunately, their record keeping (not knowing I was a customer) is on par with their horrible work and customer service. See attached communication and scope of work. Main issue was the non-repair of the rotted wood near our door where we had water issues. At the time, Ken Combs indicated that the subfloor near our door was solid and that we had a “floating floor”, hence the reason for the soft feeling. He also mentioned that because we fixed the water intrusion that the area (sub floor) would dry out and be fine. Also not true. Fast forward to today when we are having work done on our house and it is evident that they were either not honest or unknowledgeable… or perhaps both. See attached. They also installed the door incorrectly at first and when we asked them about it, they said it was correct. After a lot of back and forth, they realized they missed a piece of door spacer… my door was extra deep and they installed something 2” off. (It was quite obvious it was incorrect.) After a lot of frustration, they finally fixed that issue and installed the door correctly. No apology or acknowledgment of a mistake at the time. They were quite arrogant for being wrong. Even our current contractor remarked at what a poor job whomever installed the door did. There were other issues with them completing their scope in a professional and quality manner, too numerous to go into. I’d run far and fast from this company. Fixing their mistakes is not fun, or cheap.

I had posted a negative review of work we had done by CQC and they responded that I was never a client. I was compelled to take the review down.

Unfortunately, their record keeping (not knowing I was a customer) is on par with their horrible work and customer service. See attached communication and scope of work.

Main issue was the non-repair of the rotted wood near our door where we had water issues. At the time, Ken Combs indicated that the subfloor near our door was solid and that we had a “floating floor”, hence the reason for the soft feeling. He also mentioned that because we fixed the water intrusion that the area (sub floor) would dry out and be fine. Also not true. Fast forward to today when we are having work done on our house and it is evident that they were either not honest or unknowledgeable… or perhaps both. See attached.

They also installed the door incorrectly at first and when we asked them about it, they said it was correct. After a lot of back and forth, they realized they missed a piece of door spacer… my door was extra deep and they installed something 2” off. (It was quite obvious it was incorrect.) After a lot of frustration, they finally fixed that issue and installed the door correctly. No apology or acknowledgment of a mistake at the time. They were quite arrogant for being wrong.

Even our current contractor remarked at what a poor job whomever installed the door did.

There were other issues with them completing their scope in a professional and quality manner, too numerous to go into.

I’d run far and fast from this company. Fixing their mistakes is not fun, or cheap.

I had posted a negative review of work we had done by CQC and they responded that I was never a client. I was compelled to take the review down.

Unfortunately, their record keeping (not knowing I was a customer) is on par with their horrible work and customer service. See attached communication and scope of work.

Main issue was the non-repair of the rotted wood near our door where we had water issues. At the time, Ken Combs indicated that the subfloor near our door was solid and that we had a “floating floor”, hence the reason for the soft feeling. He also mentioned that because we fixed the water intrusion that the area (sub floor) would dry out and be fine. Also not true. Fast forward to today when we are having work done on our house and it is evident that they were either not honest or unknowledgeable… or perhaps both. See attached.

They also installed the door incorrectly at first and when we asked them about it, they said it was correct. After a lot of back and forth, they realized they missed a piece of door spacer… my door was extra deep and they installed something 2” off. (It was quite obvious it was incorrect.) After a lot of frustration, they finally fixed that issue and installed the door correctly. No apology or acknowledgment of a mistake at the time. They were quite arrogant for being wrong.

Even our current contractor remarked at what a poor job whomever installed the door did.

There were other issues with them completing their scope in a professional and quality manner, too numerous to go into.

I’d run far and fast from this company. Fixing their mistakes is not fun, or cheap.

I had posted a negative review of work we had done by CQC and they responded that I was never a client. I was compelled to take the review down.

Unfortunately, their record keeping (not knowing I was a customer) is on par with their horrible work and customer service. See attached communication and scope of work.

Main issue was the non-repair of the rotted wood near our door where we had water issues. At the time, Ken Combs indicated that the subfloor near our door was solid and that we had a “floating floor”, hence the reason for the soft feeling. He also mentioned that because we fixed the water intrusion that the area (sub floor) would dry out and be fine. Also not true. Fast forward to today when we are having work done on our house and it is evident that they were either not honest or unknowledgeable… or perhaps both. See attached.

They also installed the door incorrectly at first and when we asked them about it, they said it was correct. After a lot of back and forth, they realized they missed a piece of door spacer… my door was extra deep and they installed something 2” off. (It was quite obvious it was incorrect.) After a lot of frustration, they finally fixed that issue and installed the door correctly. No apology or acknowledgment of a mistake at the time. They were quite arrogant for being wrong.

Even our current contractor remarked at what a poor job whomever installed the door did.

There were other issues with them completing their scope in a professional and quality manner, too numerous to go into.

I’d run far and fast from this company. Fixing their mistakes is not fun, or cheap.

I had posted a negative review of work we had done by CQC and they responded that I was never a client. I was compelled to take the review down.

Unfortunately, their record keeping (not knowing I was a customer) is on par with their horrible work and customer service. See attached communication and scope of work.

Main issue was the non-repair of the rotted wood near our door where we had water issues. At the time, Ken Combs indicated that the subfloor near our door was solid and that we had a “floating floor”, hence the reason for the soft feeling. He also mentioned that because we fixed the water intrusion that the area (sub floor) would dry out and be fine. Also not true. Fast forward to today when we are having work done on our house and it is evident that they were either not honest or unknowledgeable… or perhaps both. See attached.

They also installed the door incorrectly at first and when we asked them about it, they said it was correct. After a lot of back and forth, they realized they missed a piece of door spacer… my door was extra deep and they installed something 2” off. (It was quite obvious it was incorrect.) After a lot of frustration, they finally fixed that issue and installed the door correctly. No apology or acknowledgment of a mistake at the time. They were quite arrogant for being wrong.

Even our current contractor remarked at what a poor job whomever installed the door did.

There were other issues with them completing their scope in a professional and quality manner, too numerous to go into.

I’d run far and fast from this company. Fixing their mistakes is not fun, or cheap.

I had posted a negative review of work we had done by CQC and they responded that I was never a client. I was compelled to take the review down.

Unfortunately, their record keeping (not knowing I was a customer) is on par with their horrible work and customer service. See attached communication and scope of work.

Main issue was the non-repair of the rotted wood near our door where we had water issues. At the time, Ken Combs indicated that the subfloor near our door was solid and that we had a “floating floor”, hence the reason for the soft feeling. He also mentioned that because we fixed the water intrusion that the area (sub floor) would dry out and be fine. Also not true. Fast forward to today when we are having work done on our house and it is evident that they were either not honest or unknowledgeable… or perhaps both. See attached.

They also installed the door incorrectly at first and when we asked them about it, they said it was correct. After a lot of back and forth, they realized they missed a piece of door spacer… my door was extra deep and they installed something 2” off. (It was quite obvious it was incorrect.) After a lot of frustration, they finally fixed that issue and installed the door correctly. No apology or acknowledgment of a mistake at the time. They were quite arrogant for being wrong.

Even our current contractor remarked at what a poor job whomever installed the door did.

There were other issues with them completing their scope in a professional and quality manner, too numerous to go into.

I’d run far and fast from this company. Fixing their mistakes is not fun, or cheap.

Reply from CQC Home 2025.12.09

Thank you for providing the additional information. After reviewing the details, it appears this work was completed over 10 years ago under a previous system. That is why we were initially unable to locate your project when you posted your first review. From our understanding, this was a repair based on an inspection report, rather than a full renovation, our team was asked to address only the specific items approved at that time. While we always strive to provide the best possible service, the scope and budget constraints understandably limited our ability to perform full exploratory work or comprehensive remediation beyond the requested items.

From what I can see, we did not receive any warranty request or outreach after the work was completed, which would have allowed us the opportunity to evaluate and address any concerns.

CQC Home today operates with new systems, processes, and leadership, with a focus on high-quality, full-scope residential remodeling. We take all feedback seriously, if you'd like to discuss this in more detail, please feel free to reach us at 919-971-5119. We wish you the best with your current home improvements.

Marie Dean 2025.11.21

It's like a dream come true for us having CQC complete the remodel on our house to not only include a full bathroom and living space, when they enclosed our screen porch, but the new kitchen design that was designed without adding square footage . Many thanks to Matt Brozey, Nathan Norstrud, Kelly Bidwell, & other staff that worked on our project. Nancy "Marie" & Ray Dean

Priscila Budway 2025.11.19

I haven’t personally used CQC Homes for my own projects yet, but I can confidently say they go above and beyond for their clients. How do I know? Because they hired me to create a stunning, high-end presentation experience when revealing homes, and that alone speaks volumes. Any company that invests this much care and attention into these moments clearly values excellence, emotion, and customer experience at the highest level. If they treat every detail with this much intention, their clients are in exceptional hands. Highly recommend!

Nishil Patel 2025.11.18

CQC has done absolutely phenomenal work!! Ken and his team are absolutely great to work with and the attention to detail they provided are 2nd to none!! I would highly recommend them for just about anything! Again thank you Ken and team!

Reply from CQC Home 2025.11.18

Nishil, thank you so much! We’re really grateful for your kind words. Ken and the team loved working with you, and it means a lot to hear that the attention to detail came through. We appreciate you taking the time to share your experience — thank you again for trusting us!

CQC Home Team

Joshua Gould 2025.10.08

Ken and his team are the best in the business. Their attention to detail, craftsmanship, knowledge, and customer service make them an ideal partner for your next remodeling job. If you're looking for a company that you can trust to go above and beyond your expectations, choose CQC Home!

Reply from CQC Home 2025.10.08

Thanks so much reallay appreciate working with you … your credit card system has helped our design build remodeling company dramatically

Tamar Schlekat 2025.09.25

CQC has done two major renovation projects for us and two for friends based on our recommendation. The results of all projects look really nice. CQC uses an online project management tool which is very helpful. The first project they did in 2018 (kitchen renovation) went very smoothly - 5 stars. In the most recent project they did for us, they used a structure where there was both a project director, who developed the contract, and a project manager who supervised the day to day operations. They also use many subs. For those reasons, if we were to use them again, we would insist that the project manager is included during the final stages of developing the contract and that the contract is extremely detailed for full transparency and to avoid misunderstandings. Overall, we are happy with the results!

Reply from CQC Home 2025.09.25

Thanks so much and thank you for recommending CQC Home! I’m glad the projects turned out well and that our online tools helped. We appreciate the feedback about involving the project manager earlier and tightening contract details, I’ve shared it with our leadership team. Please reach out anytime if you need anything! - CQC Home

Lisa Walczak 2025.08.28

I’ve had the privilege of knowing and learning from Ken Combs, the owner, as a fellow design-build professional. Ken has been an incredible advisor and sounding board for me as our own company has grown, and I trust his perspective implicitly. His generosity in sharing knowledge and best practices speaks volumes about the kind of leader he is and the values he brings to his work. I believe potential clients deserve a better understanding of the person they are hiring when they embark on something as in-depth and personal as a home renovation. The quality of Ken’s character is second to none, and he has built his team on those same values—surrounding himself only with people who share his integrity, professionalism, and client-first mindset. From everything I’ve seen, CQC Home carries those qualities into their projects: attention to detail, a commitment to doing things the right way, and a clear dedication to the homeowners they serve. I wouldn’t hesitate to recommend Ken and his team to anyone looking for a thoughtful, professional, and genuinely caring partner for their home remodel. But you don't have to take my word for it. Simply read through all of these amazing reviews.

Reply from CQC Home 2025.09.02

Lisa, thank you for the review and endorsement! It means so much to have colleagues in the industry support our vision and share our commitment to excellence! It’s been a pleasure getting to know you and your team!

Cassie Bonnet 2025.08.26

I’ve had the pleasure of getting to know Ken as a business associate, and I continue to be impressed with both his professionalism and depth of knowledge in the construction and remodeling industry. From our very first meeting, it was clear that he brings not only years of experience but also genuine passion for delivering quality results. His insights into the design-build process and his ability to navigate the challenges of remodeling with creativity and integrity set him apart. It’s refreshing to connect with someone who values collaboration and consistently raises the bar in our industry. I highly recommend CQC Home to anyone looking for a company that truly understands both the craft and the client experience. Cassie Bonnet Macktown Construction Group

Reply from CQC Home 2025.09.02

Cassie, thank you so much for your kind words and sharing your experience. It’s been a true pleasure connecting with you and Macktown Construction Group. We value collaboration with professionals like yourself who share the commitment to raising the bar in our industry!

Blake Ellis 2025.08.24

CQC just finished a 5+ month remodel of our kitchen and laundry room/pantry and we are beyond thrilled! The whole process from the design phase with Tommy and Margarita, to the completion with Justin, Jon and Mike getting it all done, was wonderful. They kept to the timeline, got me back in my laundry room quicker than I expected and were able to do some additional work to get our 25 yr old house in tip top shape! It is amazing how much the completed area looks like the renderings! I was also very impressed with all the subs used on the project, especially the paint and cabinet companys. Again we are so happy to finally be back in our amazing kitchen thanks to Justin, his team, and all of CQC.

CQC just finished a 5+ month remodel of our kitchen and laundry room/pantry and we are beyond thrilled! The whole process from the design phase with Tommy and Margarita, to the completion with Justin, Jon and Mike getting it all done, was wonderful. They kept to the timeline, got me back in my laundry room quicker than I expected and were able to do some additional work to get our 25 yr old house in tip top shape! It is amazing how much the completed area looks like the renderings! I was also very impressed with all the subs used on the project, especially the paint and cabinet companys. Again we are so happy to finally be back in our amazing kitchen thanks to Justin, his team, and all of CQC.

CQC just finished a 5+ month remodel of our kitchen and laundry room/pantry and we are beyond thrilled! The whole process from the design phase with Tommy and Margarita, to the completion with Justin, Jon and Mike getting it all done, was wonderful. They kept to the timeline, got me back in my laundry room quicker than I expected and were able to do some additional work to get our 25 yr old house in tip top shape! It is amazing how much the completed area looks like the renderings! I was also very impressed with all the subs used on the project, especially the paint and cabinet companys. Again we are so happy to finally be back in our amazing kitchen thanks to Justin, his team, and all of CQC.

Reply from CQC Home 2025.08.26

We’re so glad to hear you’re loving your new kitchen and laundry space! Tommy and Margarita had a blast working with you on the design, and Justin, Jon, and Mike worked hard to bring it all together just like the renderings. We’ll definitely pass your kind words along to our trade partners—they’ll be thrilled. Thanks again for trusting us with your home, and cheers to making lots of great memories in your new space!

Julia Renn 2025.08.18

FINAL UPDATE-- Warranty service I wanted to add a quick update to my previous reviews to say how much I appreciate Justin Koch’s responsiveness in following up on warranty items. He’s been proactive, communicative, and easy to work with—just continuing the great experience I’ve had with the whole CQC team. It’s reassuring to know they stand by their work and continue to support their clients even after the project is complete! UPDATE: The project is complete & we are all settled in! We still walk around the house in a state of "I can't actually believe we live here!". The house is beautiful and comfortable and more than I ever dreamed it could be. Highlights are the screen porch (my parents pretty much live out there even in the heat), the stunning accessible bathroom downstairs, the incredible kitchen, and my "treehouse"--the upstairs master suite & home office. It's just perfect. I've had a terrific experience working with Tommy, Justin, Jenna, and Gustavo! The design & build are a perfect reflection of the functionality I needed and the aesthetic I was looking for. I can't thank the team, and CQC, enough for the beautiful work! == Original review == I have nothing but good things to say about my entire CQC design & build team! They have respected my construction goals, budget, and style every step of the way. They quickly communicate when issues are encountered, and I trust them implicitly to keep me informed. Rather than stressful (well, I mean, it's a major renovation, so it's stressful even if only financially), I've enjoyed every meeting with the team. I appreciate their sense of humor and willingness to share their personalities. For me, building that personal connection was essential to creating trust. Has every single detail gone off without a hitch? It's a major overhaul of an early-1930s bungalow, so of course not. But they have exhibited ownership and accountability at every opportunity, and you can't realistically ask for anything more than that. We're still about 3 months away from completion, but I have every confidence this opinion will hold. Oh, and did I mention they're still ON TIME?!? Even with major structural corrections that were not anticipated. I'm not sure how they managed that, but one doesn't question magic. As I said, everyone is a joy, but huge shout-outs to Tommy, Jenna, Gustavo, Justin, and Mac!

Reply from CQC Home 2025.09.11

Hi Julia,

Thank you for sharing such a detailed, thoughtful update and for trusting CQC Home’s design-build remodeling team with your 1930s bungalow renovation. Reading how much you enjoy the screen porch, accessible first-floor bath, custom kitchen, and “treehouse” owner’s suite makes our day! We’re thrilled that our team delivered a space you love and continue to stand behind it with responsive warranty service.

Our mission is to create beautiful, functional homes and provide dependable support long after construction is complete. Your review perfectly reflects that commitment. Thank you for recommending CQC Home! We wish you many happy years in your new space!

—The CQC Home Team

Marcia Petersen 2025.08.05

If I could give 1,000 star's 🌟 I would. Ken and his team did an Amazing job on our new/old home 🏡 They designed everything, extremely professional and great to work with. We absolutely love ❤️ our home. All of the bells and whistles we wanted and so much more.....100% Recommend them. We are now living in our dream home 🏡 ✨️

Reply from CQC Home 2025.08.05

Thank you so much for this incredibly kind review. We're truly honored! Helping you bring your vision to life was a privilege, and knowing you’re now living in your dream home means the world to us. Ken and the team pour their hearts into every project, and your words remind us why we love what we do. Thank you for trusting us with your home. We’re so glad it’s everything you hoped for (and more)! Wishing you many happy memories ahead!

Kevin Stong 2025.08.01

We had a 3rd floor attic project completed by CQC almost 18 months ago. Last week we noticed that the air conditioning unit they had install was starting to pitch. We reached out to our project manager Justin Koch about it and within 3 days his crew was out here and it was fixed. Now THAT is how you handle warranty issues. Outstanding service from CQC - oh, and the crew was super nice even in the extreme heat!

Reply from CQC Home 2025.08.05

Thank you so much for the kind words and for continuing to be such a great client. We truly appreciate you! We're happy Justin and the team were able to take care of the issue quickly. It's always our goal to stand behind our work and show up when it matters, and feedback like this means everything. Thanks again for trusting us with your home and shouting us out with your reviews! We’re lucky to work with homeowners like you!

Bennett Sterling 2025.07.28

CQC Home is an amazing company! They are exceptional at what they do and truly transform spaces to make them gorgeous and functional for the families they serve.

Reply from CQC Home 2025.07.29

Thank you so much Bennett! We love helping families reimagine their homes into spaces that are both beautiful and practical. Your kind words mean a lot to our entire team!

Donovan Barnes 2025.07.28

Working with CQC Home was an incredible experience from start to finish! Their team was professional, communicative, and truly cared about every detail of the project. The craftsmanship was top tier, and they made the entire process feel smooth and stress free. You can tell they take pride in their work and it shows! I’m beyond happy with the results and would confidently recommend them to anyone looking for quality home renovation.

Reply from CQC Home 2025.07.29

Thank you for such a thoughtful review! It was a pleasure working with you! We’re committed to making every renovation feel personal and well-executed, so hearing this truly validates what we strive for. Enjoy your updated space—it was an honor to bring your vision to life!

Steven Elliot 2025.07.28

⭐️⭐️⭐️⭐️⭐️ I’ve had the pleasure of watching Kenneth and Chelsea Combs build CQC Home with integrity, attention to detail, and a real passion for helping their clients love where they live. Their team’s craftsmanship is outstanding, and they treat every project like it’s their own home. Whether it’s a remodel or a full renovation, you can trust CQC Home to deliver beautiful results with professionalism and care. Highly recommended!

Reply from CQC Home 2025.07.28

Thank you so much for your kind words and continued support. It means the world to us to hear that the care and integrity we put into our work are felt by those around us. Building CQC Home has been a labor of love, and we’re incredibly proud of the team we’ve built and the homes we’ve had the honor to transform. Your recommendation truly means a lot, thank you for being part of our journey!

Tom Clapham 2025.07.16

Working with Ken Combs and the entire CQC team was an outstanding experience from start to finish. From the initial consultation through to the final installation, every step was handled with professionalism, attention to detail, and excellent communication. Ken took the time to truly understand our needs, provided thoughtful guidance without any pressure, and helped us remodel our primary bedroom suite. The final result exceeded our expectations—stylish, functional, and perfectly executed. It's rare to find someone who delivers such exceptional service with honesty and integrity. I highly recommend Ken and his team for anyone seeking high-quality remodeling or general construction and a smooth, stress-free process.

Reply from CQC Home 2025.07.28

Tom, thank you so much for the kind words! We enjoyed working with you and your family!

Michael Lassiter 2025.06.10

CQC is the best in the industry!

Reply from CQC Home 2025.07.28

Thanks Michael! Your endorsement means a lot to us!

James Cripe 2025.06.10

CQC was fantastic, from the design phase with Natalia through construction with Justin, Mike and Jon bringing it all to life. They did an excellent job on our kitchen and mud room. It’s completely transformed the house.

Reply from CQC Home 2025.06.10

So glad to hear James! Thank you for sharing your experience and we will be sure to pass your kind words along! We hope you enjoy your kitchen and mudroom!

Robbie Norris 2025.05.20

I have known Ken a few years and had the pleasure of networking with him and insuring a few homes for him. I have seen the transformation of some of his projects from start to finish. He has Custom and Quality in the name of his company for a reason. Highly recommend.

Reply from CQC Home 2025.05.28

Thank you so much Robbie! Appreciate you and your business!

Ash Spriggan 2025.05.07

Matt, Jenna, and the entire Team were phenomenal in helping us realize our dream. They communicated well, set expectations up front, and truly took care of us from the beginning. I thoroughly enjoyed working with them all!

Reply from CQC Home 2025.05.13

So glad to hear Ash! Thank you for the review!

Company activity

Claimed Profile
Displaying Reviews
Replies To Reviews In 1 Week
Replied to 95% of reviews
Top Rated Certificate

About CQC Home

CQC Home is trusted by over 265 happy customers, earning a 4.9-star rating! Explore real reviews and share your own experience.

TOP 5 Trustindex Features

100+ Review Platforms

40 Breathtaking review widgets

Easy review collection

Review image generator

Review e-mail signatures

Create a Free account