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What customers say about Huntsville Glass Company, Inc.
Recent reviews
The ladies at the Huntsville location are awesome. We needed a replacement window lite for a commercial door at UAH and they were able to get us the piece quickly at a price that was more than fair.
Absolutely incredible customer service! Our antique wall clock’s mirror glass broke, and we were so devastated. I reached out to Huntsville Glass Company, and they said they could fix it!
I brought it in, and less than 30 minutes later they called to let me know it was already repaired. When I arrived, I found that they had replaced the mirror glass with antique mirror glass, preserving the original look and quality of our clock. I was beyond thrilled!
The repair was also incredibly affordable, which I was so thankful for. I will definitely recommend Huntsville Glass Company to anyone and everyone! They have no idea just how happy I am. 😊
Let me tell you, this place is amazing! Top notch customer service! I bought a beautiful antique coffee table and needed glass inserts for the top. I took them the table, they measured and told me what would fit best, and they made sure the glass pieces were perfect. Super speedy service, quality work, and an amazing price. Highly recommend!
It's not often I use specialty shops like this, and even less that I review them (hard to review 50 different Walmart's and say something unique), but Huntsville Glass deserves a review, and your business. I went in not really knowing what I wanted, only that I had a buffet I wanted to protect. The ladies at HGC were polite, professional, and really knew their business. Rather than upsell and overcharge me, they looked at the pictures and immediately knew what would work best. I know it's their job and they probably see this 100s of times a week, but they have a way of making every customer feel like them and their project are the only thing that matters at the time. Fast, accurate, and professional. That's what you need. I'm definitely going back if I ever have another project.
Great experience today. I brought in a UNS 60L aquarium that I needed a lid for because the UNS official one was entirely too small. I worked with Anthony and Trish to talk through a two piece lid that I was going to add a hinge to (from Amazon if you're researching this same thing) and left with a great lid not even 30 minutes later. Thank you so much Anthony. Price was really reasonable and this design is far better than online acrylic options. Anthony and Trish were great, friendly people. I didn't realize how much I had missed the friendliness of a locally owned business. Everyone else there was knowledgeable, straight forward in how they dealt with other folks and friendly as well.
They even had quality control on hand to validate this was a cat-proof aquarium lid. Thank you for your help Cutter. I enjoyed hanging out with you in the floor.
With cats and fish species prone to jumping, I can tell I'll be coming back here for aquarium lids again.
Reply from Huntsville Glass Company, Inc.
2025.12.08
Thank you for the 5 star review. Trish & Anthony are awesome. Thank you for the picture of Cutter.
I needed to replace a broken window in my sons garage. I had no idea of the type of glass I needed and I did not have any measurements, only a frame from the window. Trish and Emily offered me a seat and they took the matter into their hands. Their customer service was the best that I have received from a business in a long, long time. Allow me to add that the price I paid for the service was unbelievable. I was expecting the cost to be 10x’s the amount I was charged. Thank you Trish and Emily, your kindness made me a customer for life!
Reply from Huntsville Glass Company, Inc.
2025.10.10
Good morning, Thank you for the 5 star review. Glad they were able to help you and did a great job at it!
Updated review; thank you for making it right! It was a bit hectic as I was in the middle of moving which is why I was unable to pick up. They sent someone to deliver it to me once it was recut; thanks so much!
I refinished an antique vanity and needed a mirror replacement. I called on Monday and gave dimensions to which the lady stated it would be ready for pick up by Thursday; ok fine. I go in to pick it up and immediately I thought it looked too big but didn't have dimensions with me. I get it home and sure enough it's 3 inches too big! I call and the girl gives me a heavy sigh and says bring it back and someone will be able to cut it later....so let me get this straight not only could someone not do their job but now I get to pay for it! I'm 30 minutes away and you want me to make special trips twice! I don't think so! You'll never see my business again! $44 for a 15x12 mirror is ridiculous!
Reply from Huntsville Glass Company, Inc.
2025.07.14
Good morning, Kristin,
Could you please contact me at our Business office please. 256.325.3830 I believe we have a solution to resolve your issue.
Kindly, Jamie
Could you please contact me at our Business office please. 256.325.3830 I believe we have a solution to resolve your issue.
Kindly, Jamie
They’re as Professional and honest as they come. I can’t recommend them enough!
Reply from Huntsville Glass Company, Inc.
2025.07.10
Thank you for the 5 star review! Have a great day!
Knowledgeable staff and easy to walk in and have them get what you need.
They may cut glass same day, but I walked in right before they closed, and they had my order ready the next day.
Reply from Huntsville Glass Company, Inc.
2025.05.22
Thank you for the 5 star review! We are happy to help! Have a great day!
Update #2: True to their word, someone came back out and the experience was 10/10. I would comfortably recommend this company to anyone looking for window repair. I appreciate the owner reaching out, and will gladly use them in the future!
Update: owner called and apologized and is offering to make it right. Assuming all works out, I will update to five stars. Mistakes happen, but it is how they are handled that really matters.
Had 3 windows repaired. There were two employees (they were nice enough, so no complaints there). They didn't seem super confident in their abilities though, and even my wife caught on.
My main issue is they allowed the old glass to be pushed through from the outside...and rather than having the other person on the inside catching the glass pieces into a box or something, it was allowed to fall to the floor, where of course it shattered. This was the case with all three windows. They said not to worry, that they would clean the glass. Well this morning I sliced my foot on a piece in the basement. And the closer I looked, the more glass I started to find.
I realize that it's hard to get glass up. Which is why every measure should be taken to ensure there isn't any broken to begin with. I have children, dogs, and a cat. I'm just glad it was my foot and not one of theirs. I have a couple of other small windows in my shop I was going to get an estimate on, but now I am going to look elsewhere.
Reply from Huntsville Glass Company, Inc.
2025.05.02
Thank you for the 5 star review. We are glad we were able to resolve your issue. Have a great day!
Reply from Huntsville Glass Company, Inc.
2025.02.03
Thank you for the 5 star review! Have a great day!
Frequently asked questions about Huntsville Glass Company, Inc.
How many reviews does Huntsville Glass Company, Inc. have?
Huntsville Glass Company, Inc. has 204 reviews on Trustindex, collected from Google and Trustindex.
What is Huntsville Glass Company, Inc.'s average rating?
Huntsville Glass Company, Inc. is rated 4.7 out of 5 based on 204 reviews. 86% of reviewers gave five stars.
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