Wantable Reviews

Katrina 2024.06.20

     

Not a working number- No customer service Terrible customer service. I sent numerous emails and called multiple times with no success. The phone number provided does not appear to be a working number, you just receive a user busy message. I have no choice but to contact my bank for fraudulent activity.

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S F. 2024.03.15

     

Verified

Pricey, but convenient service with good quality with a personal touch I ordered three boxes total and kept items from each. I could tell that my tastes were being consulted and the pieces were mostly of a very high quality. I would definitely use this again, especially for the convenience factor.

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Reply from Wantable 2024.03.23

Thank you so much for choosing Wantable! Let us know if you ever need anything. ❤️

Christine X. 2024.02.12

     

Verified

Great if you want to look like your wardrobe is from 5 years ago Styles were not contemporary at all. It felt like I was shopping in my frumpy middle aged aunts closet who gets her clothes from the back bin/discount rack. Prices were excessive for basic pieces of clothing. Save yourself the $20 styling fee and just take a trip to Dress Barn, Fashion Bug or some other RIP retail store.

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Reply from Wantable 2024.02.20

HI, Christine. We're so sorry to hear you didn't love your first Edit. We would love a chance to make it up to you. Could you reach out to us so we can help out? You can reach us via email at hello@wantable.com, chat at wantable.com, or over the phone at 855-926-8225 Mon-Fri 7 am-9 pm CST and Sat-Sun 9 am-6 pm CST. We're also available via direct message through our Facebook, Instagram, and Twitter pages. 💕

Jodi B. 2023.11.26

     

Verified

Terrible user experience. Never got any clothes Filled out the "preference" survey...colors, cuts, fit, etc. Several pages of what I like and didn't like. Then I put my CC info in and it said my style was all set. But it routed me to a "stream" page and said I should request/decline a minimum of 20 items. I assumed I had to do this for my style. The page just kept loading and loading and loading. I had no idea what was happening. So I just closed the window. Later that night I got an email saying "we don't want you to miss your style. Go complete your cart." Again, the next day, a similar email saying my cart was waiting for me. I was confused bc they had already taken my CC info and said I was set. And when I logged into my account, I couldn't find anything. I chatted with support and they said it was all an error and everything looked good. Three days later, I got an email saying "sorry you cancelled your order". I again reached out to support. After review, they said they cancelled it on their end bc they couldn't verify my phone number number. I had them close my account completely. That was the 22nd...on the 24th I got yet another email saying "we are still waiting to hear from you so we are just going to close this ticket". Absolute joke. Signing up was a huge hassle. Email campaigns and auto messages were a hassle. Even cancelling was a hassle. Terrible user experience. Horrible web design and navigation. Dumb names for their stuff... "Style" and "stream" mean nothing to most people. Over 0 stars. Absolutely terrible..

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Earline W. 2023.11.04

     

Verified

Un caring This is a horrible place to work they don't care about their employees all you are is a number it's all about the business and fattening their pockets not about you at all as an individual they think lunch here and there makes up for it all also the managers are rude and smart mouth and never get disciplined for the way they treat you

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Dee M. 2023.10.21

     

Verified

So impressed! I just received my first box today...I am so impressed! All seven pieces are amazing, and exactly what I wanted! Four of the tops were too big so I will be sending them back and requesting them all in one size smaller. I despise shopping in retail stores, and I am too nervous to buy things online - this will be the perfect alternative for me. Thank you Wantable!

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Joanna F. 2023.10.17

     

Verified

Too expensive and Horrible customer service I used the shipment box for a couple of months and only kept one item from each box because everything is so expensive. One month the box got lost and they tried to charge me for it, they had no way of tracking the box that made me nervous and didn't want to order anymore. I tried to place an order later and they blamed the lost box on me, wish I would've kept a copy of my receipt. The customer service is very rude and they repeat theirselves instead of listening to your concerns. I DO NOT RECOMMEND!

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Crystal I. 2023.09.05

     

Verified

Not Your Debt Collector I wanted to try out a style box and was sent to wantable by a friend. I did my quiz, and placed my order. I set it to be delivered to my sisters home as I live in apartments. My order was subsequently canceled, and I was told that there was a balance owed at that address. The responsible party no longer even lives there, she moved out last year. But because it's my sisters address, and I used it, I can't order from them. I am not responsible for other people's debts. The company verified I was a completely different person, and that I'm not the account holder for the delinquent account. But, until they pay, I'm banned. This policy is ridiculous and punishes potential customers for faults not their own. I was told that even if I updated to use my actual address, I am still banned from shopping with them. I was even suggested to reach out to my sister and 'suggest" she pay it. So, it essentially makes me their debt collector and punishes a new customer for the fault of another. Very bad customer service. I'm not obligated by any law anywhere to be responsible for a debt that is owed by any person other than myself, family or not.

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Renee V. 2023.07.03

     

Verified

Soft comfy clothes - pricey- but I get things I normally wouldn't! I love the clothes and can return if I don't. It is pricey, but I get things that I wouldn't think to try normally!

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Deb B. 2023.05.16

     

Verified

Rip off I have received 2 shipments thus far and only kept 1 item from each. The prices for most pieces are exorbitant. A "sort of" good t-shirt - $39 is way too much. Cheap necklace similar to something at Clare's in the mall $32. Also - when I view the "feed" to thumbs up or thumbs down products that are available, 90% are a thumbs down for me. I guess I'll go back to Stich Fix, even though their items were becoming very cooker cutter before I cancelled during covid. I would not recommend Wantable.

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Olivia H. 2023.05.15

     

Verified

Would not price match I will say that generally the clothes are definitely overpriced. I did get a 'coatigan' in my first box. I really loved it but it was $120. I looked it up online and found the exact same Liverpool coatigan online for $70. I saw that Wantable price matched so I reached out to them to ask to match the price. The customer service rep was persistent that the two coatigans were not the same and that the Wantable one was 'slightly different'. I returned the coatigan to Wantable and purchased the coatigan elsewhere for half the price. I got the one I ordered and of course it was exactly the same item. If Wantable has actually price matched the item I might have gotten another box, but due their insistence that it was not the same piece it seemed like they would do anything to not price match and be an ethical company so I will not give them any more of my business.

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Jodi B. 2023.04.30

     

Verified

Bad in many ways I signed up for Wantable's Jacket Style edit based on the pictures. I told them I wanted professional clothing, filled out their survey, etc. When I got the edit, it contained athletic clothing, instead of professional clothing (sweat jacket, jersey tops, etc.) They also included colors I indicated that I did not like (brown sweat jacket). I returned the whole box. They offered me a "free" style (I paid for the first style and ended up with nothing), so I opted to give them another try. The next box came and I kept one piece, exchanged one piece and returned the rest. I had to return the items I was not keeping by April 28th. I packaged up the items and got them to the post office on April 24th. I just received an email from Wantable that they were charging me for the entire box. Looked at my credit card and sure enough, I've been charged over $500 for items I no longer have in my possession. I'm now having to reach out to them to get my money back. We'll see how that goes, but it's already been a huge waste of my time going through the "styling" process only to have them ignore what I told them I wanted. I really wanted to like Wantable. I have purchased many boxes from Stitch Fix and wanted to try something new. Overall, horribly disappointed with Wantable and would not recommend.

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Kelley P. 2023.04.27

     

Verified

Wantable is amazing I use to receive other clothing deliverables from competitors and Wantable by far has listened to my style needs. I had two style edits arrive this past week and out of 14 items 12 of them were PERFECT! My stylist Katrina hit a home run with these edits. Thank you Kelley

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Vanessa W. 2023.04.13

     

Verified

$75 for sweatpants In each box I might receive 1-2 items that I actually like, but the prices are outrageous. $75 for a pair of average *sweatpants*, the jeans are never under $100, $65 for a band t-shirt you can get at the mall for $20. It's just not worth it. They keep sending me silver jewelry even tho I request gold. I'm a tat artist & asked for a grunge/rocker style- but some of the items are just plain old lady-ish. Cancelling my sub.

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wendy S. 2023.02.03

     

Verified

Very Disappointed Extremely disappointed, do not purchase anything from Wantable...I bought an edit, 3 months later I wore the sweater from the edit, hole was found in the front side, contacted Wantable and they told me they are Sorry, but nothing can be done about the purchase so I'm out $59.00 and they're out a customer.

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P. C. 2023.02.02

     

Verified

Horrible! Decided to give this a try since I kept seeing ads with them claiming to be better than Stitch Fix...that's a LIE. Received over priced crappy clothes. A plain white T-shirt that looks like it's from Walmart for nearly $50 & other outrageously priced, not so nice looking clothing. Then I "checked out" on my due date, marking ALL items as a return & I popped it in the mail & then I get an email saying they will CHARGE me for ALL items since they don't have the return! Stitch Fix doesn't do this by the way. So I called & they had to do an "extend check out" date for me (which makes NO SENSE since I mailed items & checked out on the EXACT date they told me to. I'm angry that I wasted $21 as a style fee to get a box of crappy stuff from them. Don't recommend. Stitch Fix has better quality clothes & was less expensive.

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Lindsay P. 2022.10.31

     

Verified

Awful Sizes are never right. Quality Is low and the prices are insanely high. They harass you to return the stuff you don't want even after you checkout and threaten to charge your card for the full amount if you don't. I received so many emails. Cancelled subscription immediately. Stitch fix is so much better in every way.

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Patty S. 2022.10.22

     

Verified

Similar items sent twice I filled out my edit information to suit my style. There is good opportunity to define your style in detail. That being said, I asked for no orange family colors. Received several. I like solids; I received prints. I didn't ask for shorts but received the same pair of denim shorts twice. I don't know if they plugged my age in and sent me what they felt was age appropriate but wasn't. I'm 64 and I dress appropriately for my age, but my stylist (or algorithm) thought I should receive grandma's wardrobe, The last box was $428. I've sent every item back except a cute pair of silver earrings. Lastly, my experience was that I could not cancel my subscription online. I had to email customer service to cancel. I was not expecting Ann Taylor quality clothing, but the prices seemed to indicate they thought the quality was similar, but not in my opinion. I'm having more luck looking a Pinterest boards. They do have an amazing return system, which in my case was very helpful.

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Kara M. 2022.09.24

     

Verified

Very expensive The active wear they sent me was so basic it wasn't worth the $100 price tag on everything. Outrageous!

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Chelsea N. 2022.09.18

     

Verified

Would rate a zero if I could This has been a horrible experience first they locked my account without telling me why or sending and email. It turns out it was because I had a dispute through my bank with them and they said I have to remove it first. Then I paid for an order and it said it shipped then 2 days later I get an email that they canceled it also with no reason at all as to why it is canceled.

Useful (3) Report