Verified Company
FRAUD & MONEY LAUNDERING ALERT // RED FLAG ESG
REAL-TIME PUBLIC UPDATE OF VIRTUZONE CRISIS MANAGEMENT:
UPDATE 09APR - 06:55 Dubai Time // 10:55 Singapore Time
While the Board in Singapore receives my hospital records, the Virtuzone PR team in Dubai continues their coordinated astroturfing.
Just moments ago, new 5-star reviews (Karishma Khatri, Alfred Rebello) were posted and instantly acknowledged by Virtuzone.
This confirms that their staff is online, active, and purposely choosing to prioritize "PR fluff" over addressing a fraud evidence dossier documented publicly and updated several times a day.
Virtuzone is scoring a real-time own goal for public prosecution.
Virtuzone is generating the worst possible evidence against itself, documenting their deliberate neglect in real-time that will be used further.
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UPDATE 09APR - 05:40 Dubai Time // 09:40 Singapore Time
Additional evidences sent to the board of Ascentium and Hillhouse:
Subject: EVIDENCE: Hospital admission and Virtuzone management response
Dear Board Members,
In addition to the documentation already sent, I am formally providing further evidence of the reality of Virtuzone’s "standard of duty" under your direct governance.
Image 1: My hospital admission following a stroke. In a life-threatening situation, I begged for the release of my own money for medical treatment. Ignored.
Image 2: The response from your management (Nadia Simonenko) 48 hours later: "I needed some time to get back to you in chronological order."
Facts speak for themselves.
I require a response.
Your total silence only forces me to escalate further until this is resolved.
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UPDATE 08APR - 22:20 Dubai Time // 02:20# Singapore Time
Another day of silence.
Zero contact from anybody at Virtuzone, Ascentium and Hillhouse.
For the record and public footprint.
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UPDATE 08APR - 09:00 Dubai Time
TO: Compliance / Legal / Investor Relations Ascentium / Hillhouse Capital
Att: Mr. Lennard Yong / Mr. Lei Zhang / Cecile Yang / Wendy Wang — VP Legal and Compliance
RE: Formal Escalation Notice — Virtuzone / Documented Fraud Dossier — AED 50,294
Date: 08 April 2026
Dear Mr. Lennard Yong, Mr. Lei Zhang, Mrs. Cecile Yang and Mrs. Wendy Wang,
The owners of Virtuzone are now formally and legally notified.
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UPDATE 08 APR — 08:00 Dubai Time
Like 2 nights ago, on the previous night at the exact same hour, new astroturfed 5-star reviews appeared — Alfred Rebello, Mike van Zyl, Robert Nugteren — all instantly acknowledged by Virtuzone.
My documented fraud dossier: zero response. Again.
Same hour. Same pattern. Same syntax.
The astroturfing of Virtuzone is now running on a documented schedule while the fraud evidence sits unanswered.
This contrast is public record.
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UPDATED 07 APR – 23:10 Dubai Time
A fund of this magnitude, Ascentium and Hillhouse Capital, with it's fiduciary directors Mr. Lennard Yong and Mr. Lei Zhang personally, permit bazaar-level practices at a licensed Dubai subsidiary in 2026.
Real-time failure of global governance, documented daily.
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End of 07April.
Another day of public innaction and zero solution.
For footprint.
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Disclaimer:
Whatever the length or tone of this review is, it shows only one thing: the real-time and public incapacity of Virtuzone, Ascentium and Hillhouse to respond to a documented deceptive and fraudulent dossier.
Virtuzone, Ascentium, and Hillhouse’s failure to act on these public documented red flags proves their ESG and Compliance standards are purely decorative.
Today (07 APR), Virtuzone chose to promptly reply to generic 5-star reviews (Theo, Nicola, Ana) while maintaining total silence on my evidence-backed fraud dossier.
Public admission of liability through neglect:
Selective PR Fluff: Prioritizing automated "thank yous" to astroturfed reviews over resolving a documented AED 50,294 debt.
And futile attempted Censorship by trying to flag this review instead of using the phone to settle the matter.
Deliberate failure to deny, address or resolve these facts in public for such a long time goes far beyond a simple admission.
Someone in management clearly prefers to leave this permanent failure online rather than admit liability sort customer claim.
By ignoring the elephant in the room Virtuzone confirms it is a documented Due Diligence Risk for all shareholders and customers.
The facts remain.
This review stands as a permanent evidentiary record and will be updated daily until full restitution is achieved
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Every great fraud was once perfect — until someone started to insist.
I am an aggrieved customer of Virtuzone » Ascentium » Hillhouse » Lei Zhang directly.
These entities deceived me.
They owe me money.
They ignored my desperate refund request at hospital with full evidence in their inbox.
I attempted resolution several times as shown below and was fully ignored
by Virtuzone lower and mid management Mrs. Nadia Simonenko and Mr.
Rakan Al Khaheri.
I looked into how this systematic behavior persists in Dubai in 2026.
I am now exposing this structured fraud evidence and reporting it legally until full restitution is made.
It is entirely in Virtuzone's hands to solve or worsen this situation.
While Virtuzone posts wonderful same-syntax generalistic reviews, I will post concrete, verifiable, specific facts of my genuine experience — with
all evidence available to anyone who requests it.
What began as a refund dispute has revealed a structured pattern of financial fraud that goes far beyond my individual case.
Aside from my formal claims, I invite every platform, media outlet, financial
regulator, and relevant legal authority to investigate all findings detailed below before engage any of your money or personal data to them, including all related corporate entities — Ascentium, belonging to Chinese-Singaporean fund Hillhouse — that recently acquired Virtuzone and multiple other companies with the same vertical opacity pattern,
including one that I discovered is the very same company used to control
their own book records.
Anyone can find what I found.
Virtuzone, Ascentium and Chinese-Singaporean fund Hillhouse.
An evidence conduct beyond placement, layering and integration.
Opacity verticalization pattern that must be investigated.
The facts speak for themselves and they are all verifiable.
1) What happened:
I paid AED 50,294 for a service that did not exist. I was charged in full
by Virtuzone, knowing that the licence they sold me did not exist.
I was only informed of this after payment and after systematic insistence on my part.
I was deceived by Virtuzone and this is called fraud under UAE Civil Law.
Virtuzone is an onshore entity and is fully subject to UAE onshore and mainland regulations.
A full refund is owed to me.
Without questions, arguments or excuses.
I insisted dozens of times for a refund, even presenting documented proof of illness.
Every single request was either ignored or met with completely illegal and fraudulent responses:
"we do not issue refunds"
and
"you can use the amount towards other services."
During these several refunds requests I had a stroke.
Before posting reviews, from hospital I sent picture, documents, hospital admission with QR code, begging for my money.
Read and replied by Nadia Simonenko:
" We don´t offer refunds" followed by silence.
Not even "are you ok?".
This is Virtuzone behavior and ESG compliance publicly documented.
As an onshore Dubai entity, Virtuzone is bound by the full UAE civil code.
Payment received for service not delivered ? mandatory restitution.
In full.
Immediately.
No exceptions.
Any refusal is prosecutable under UAE law, without exemptions.
Without semantical deviations
They know this and deliberately evade it through semantic excuses to deceive
customers with no local legal knowledge — the exact very customers who came to them seeking professional advice, like me.
It happened to me and to every negative genuine reviews posted here.
Check their negative reviews.
You will see familiar evidence.
Last month, after several inutile trials, I began posting one review per day
systematically, and suddenly I was contacted by Virtuzone Director
Rakan Al Khahiri:
The message:
"in the wake of your social media post we would like to have a call with you."
My answer:
"I will take call but RED LINE: Any settlement proposal that does not
provide full restitution of my own money will be recorded as further
evidence of bad faith."
The call:
"Well, we do not make refunds, but we will make a goodwill gesture provided if you remove the reviews first."
A Virtuzone director, in writing, self-declaring coercion under economic
duress knowing my illness condition, my desperate multiple requests,
using my own money and the knowledge of my situation as leverage to
remove negative reviews.
A crime under UAE law, by which they are fully governed.
So I removed the reviews.
And after that did they say:
"We will refund part of your money. Not the full amount. A mid-term."
Callous and unnecessarily cruel.
And by that they did not request:
Any settlement over dispute.
Any quitclaim.
Any nothing.
I reserved my rights and they left me free to claim.
And here I am again.
Because I did not authorise them to seize and keep my money.
Because it is mine.
Not theirs.
Virtuzone misconfuses review removal with legal obligation.
Paying partial amount was an admission of debt, not a closure.
If they owe nothing, they pay nothing.
If they owe anything, they have to pay everything they owe.
They chose the word "mid-term" in their email.
So here is other part of the claim.
They worsened their position.
By their own choice.
After such arrogant answer I have contacted the Dubai DIFC courts and the DED authorities to report the illegality of this conduct.
Because the law does not penalise a victim for taking time to become aware of their rights.
2) What I then discovered was even more alarming:
They are an onshore entity, subject to all local onshore laws — that is how they structure their contracts, sell their services, and gain legal
access to the mainland.
However, they invoice through a separate clone entity registered offshore, in order to evade all legal reporting obligations.
One is Virtuzone Dubai Branch.
Other is Virtuzone FZ.
These are two complete different entities.
One is onshore under mainland regulations.
Other is offshore under offshore regulations.
They serve you a contract under mainland Virtuzone.
They serve you an invoice from offshore Virtuzone.
They use payment gateways that have no connection UAE law, thousands miles
away from UAE complete out of UAE Central Bank oversight. Again to evade reporting.
They split my invoice of AED 50.294 in two, to be below mandatory threshold.
They issue invoices without VAT.
They issue invoices in the name of entities that do not exist.
My company was never incorporated.
Thus they invoiced twice to a phantom entity instead to the real applicant.
Their terms and conditions list cash payment as the first option, with no
mention whatsoever of anti-money laundering obligations on these Terms. Zero.
Criminal, illegal and deceptive.
A company who sells compliance doing exactly the opposite they sell.
Every layer designed to obscure the trail and the legality of the money.
Worst:
Their Powers of Attorney they are undated and carry no identified recipient, which means they can use your personal data to open companies without your knowledge.
I have every right to distrust and warn any customer.
In those leonine and full illegal Terms Virtuzone grant them the right to collect, retain and seize full customer data and documents for unspecified purposes with no limitation, no stated reason, and no AML or whatsoever connection.
Check some negative reviews.
The proof is there.
For an onshore entity fully subject to UAE federal law, this is a full unlawful provision.
Worst:
In those very same Terms, last clause reads: "Virtuzone means Virtuzone and or any of its affiliates"
Translation: You dont know who you are actually contracting for and where your data is travelling to.
This is full under Ascentium and Hillhouse management as Virtuzone board
members are Ascentium board members too, according to their page.
3)And here is the worst part:
Their Terms and conditions require that any dispute be resolved by an
arbitration panel at DIFC composed of lawyers from the five largest firms in the country.
Read again:
Virtuzone requires the top five law firms (which means the most expensive ones) of Dubai to litigate with them.
So I contacted that tribunal directly and received a clear written response:
That clause is entirely illegal, and its inclusion renders the entire contract void.
It is not me as customer saying the clause is fraudulent.
It is the UAE government — in writing.
I invite any client to contact the DIFC directly and receive that same
answer for themselves — before handing over any personal data or any
money to this company.
DIFC itself offers Pro-Bono free legal advice service, in total contradiction to "five of the top law firms" requested by Virtuzone.
The situation becomes even darker when you
learn that this company was acquired by Ascentium and Hillhouse, a fund
that simultaneously purchased multiple companies of this kind — one of
which is the firm that holds this company's own accounting books.
All of this is verifiable fact.
These practices are entirely consistent with money laundering practices and
must to be investigated since they are US SEC fund regulated.
Since the Ascentium Hillhouse acquired this Virtuzone, the terms and
conditions — already heavily one-sided — have become even worse.
I´m reporting this to be formally investigated, as every large fraud was investigated one day.
4)Their astroturfing pattern:
Check it yourself by scrolling through the reviews of the last 12 months.
They produce evidence against themselves.
Only 1-star or 5-star reviews.
Always the same syntax, structure, and the same set of adjectives.
No creativity.
After every negative review, four or five positive reviews appear
immediately, with content that specifically contrasts with the negative
one — to bury it — creating, ironically, a documented trail of
manipulation.
Two completely different worlds.
This pattern has been reported.
If they wish to take down my review, they will have to address what I wrote.
It just happened now with the very 5stars beyond my review.
5)Their own words condemned them:
When I returned to Virtuzone explaining all of the above, I received a
response from Rakan that amounts to the most significant
self-incrimination possible:
"We will no longer respond to you, but we will cooperate with authorities should you file a complaint against us."
This was the most incompetent, ignorant and bizarre answer a company director could give to a customer.
I did not rush to publish.
Instead, I sent three separate emails explicitly informing them that their own response was self-incriminating and inviting them to engage competent legal counsel to resolve the matter before I made it public.
I had the good faith to warn them. I asked in my emails to escalate it and have a decent lawyer reply.
I then sent Virtuzone three emails that were fully ignored before returning publicly.
I took regional instability into consideration and gave them time — one week, two, three, four.
Three emails sent.
Nothing.
A company that receives a documented fraud dossier from a customer and
responds in this manner raises serious questions about corporate
governance and legal accountability — showing evidence of deeper
management problems.
It reflects ZERO scores in ESG, Compliance, Customer Relations, and Ethical Management.
This was not an isolated failure by Nadia Simonenko; it was worsened by Director Rakan Al Khaheri.
Two conclusions:
a) Either the top has no idea what the mid-level is doing,
b) or it does.
The second possibility is far worse.
Virtuzone ignored all three emails.
They are all in their inbox.
And simply left me free to publish it.
I am not publishing this out of anger.
I am publishing this after giving Virtuzone every reasonable opportunity to act with basic sense and decency.
They chose otherwise.
A company managed by a large fund with a bazaar-level approach to customer resolution.
Sense of impunity based on proven and documented evidence.
6) What happens next:
This platform allows users to publish one review update per day.
I will exercise that right every day this matter remains unresolved.
It is a legitimate right of public exposure, explicitly permitted by this platform and protected by law.
The resolution is entirely and exclusively in the Virtuzone hands.
Virtuzone owes me money.
Virtuzone owes me an apology.
Virtuzone deceived me.
And it can deceive any customer too.
In my previous review, before Rakan sent me his email, Virtuzone attempt
to reverse the content of my review with the following answer:
"Your review is untrue in its entirety."
This is perhaps the most revealing response they could have given.
Not a single fact disputed.
Not a single document produced.
Not a single figure challenged.
Just an empty phrase designed to create the appearance of a rebuttal while saying absolutely nothing.
The only acceptable response is simple: return my money.
No public statement, no goodwill gesture, no partial refund, no carefully worded denial that will change nothing.
Had they returned it — instead of ignoring dozens of requests — this review would not exist.
Virtuzone chooses to retain my money, which means nothing for them but extremely necessary for me, and ignore legitimate claims, placing
itself in an entirely unnecessary and inexplicable position, rather
than simply paying what it owes.
They prefer the reputational cost over the cost of restitution and leaving angry customers to research and expose them.
Frankly, the cost of this review is incomparably higher than what they owe me.
But Rakan has them in his inbox.
I tried three times through private dialogue.
Three times they failed. Again.
Private dialogue is clearly insufficient for them.
They need public exposure. And now documenting real-time innaction.
Every word of this review is true, with all emails and evidence available to anyone upon request.
I demanded and I will continue to demand a full refund, interest,
compensation and a letter of apology and what a reputable company would
do in such cases is as simple as that:
- Settlement Agreement
- Payment
- And then they can ask to remove any review. Not the way around.
My evidence case today dismantles any ESG claims by Virtuzone, Ascentium, and Hillhouse.
None of these entities can claim ethical management while their subsidiary
practices economic coercion, ignores customers in medical distress, and
operates through opaque offshore invoicing to evade regulation.
Documented.
This is happening in Dubai right now, for a fully UAE incorporated company, belonging to a major fund, Ascentium and Hillhouse.
Formally reporting to US, UAE and Singapore oversight authorities.
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Date of experience: 09 April, 2026
Date of experience: 09 April, 2026
