FRAUD AND MONEY LAUNDERING EVIDENCE Every great fraud was once perfect — until someone started to insist. While Virtuzone posts wonderful same-syntax generalistic reviews, I will post concrete, verifiable, specific facts of my genuine experience — with all evidence available to anyone who requests it. What began as a refund dispute has revealed a structured pattern of financial fraud that goes far beyond my individual case. The evidence I have gathered points to deliberate, systematic and suggest high level misconduct. I formally invite every platform, media outlet, financial regulator, and relevant legal authority to investigate all findings detailed below, including all related corporate entities — Ascentium, belonging to Chinese-Singaporean fund Hillhouse — that recently acquired Virtuzone and multiple other companies with the same vertical opacity pattern, including one that I discovered is the very same company used to control their own book records. Ascentium and Chinese-Singaporean fund Hillhouse. An evidence conduct beyond placement, layering and integration. Opacity verticalization pattern that must be investigated. The facts speak for themselves and they are all verifiable. 1) What happened: I paid AED 50,294 for a service that did not exist. I was charged in full by Virtuzone, knowing that the licence they sold me did not exist. I was only informed of this after payment and after systematic insistence on my part. I was deceived by Virtuzone and this is called fraud under UAE Civil Law. Virtuzone is an onshore entity and is fully subject to UAE onshore and mainland regulations. A full refund is owed to me. Without questions, arguments or excuses. I insisted dozens of times for a refund, even presenting documented proof of illness. Every single request was either ignored or met with completely illegal and fraudulent responses: "we do not issue refunds" and "you can use the amount towards other services." This is purely illegal. As an onshore Dubai entity, Virtuzone is bound by the full UAE civil code. Payment received for service not delivered = mandatory restitution. In full. Immediately. No exceptions. Any refusal is prosecutable under UAE law, without exemptions. Without semantical deviations They know this and deliberately evade it through semantic excuses to deceive customers with no local legal knowledge — the exact very customers who came to them seeking professional advice, like me. It happened to me and to every negative genuine reviews posted here. Check their negative reviews. You will see familiar evidence. Last month, after several inutile trials, I began posting one review per day systematically, and suddenly I was contacted by Virtuzone Director Rakan Al Khahiri with the following message: "We do not make refunds, but we will make a goodwill gesture provided if you remove the reviews first. A Virtuzone director, in writting, self-declared coercion under economic duress knowing my illness condition and my desperate multiple request. This is a crime under UAE law, by which they are fully governed. I removed the reviews. Only after that did they say: "We will refund part of your money. Not the full amount. A mid-term" And by that: No setlement requested. No quitclaim requested. No nothing. And here I am again. Because I did not authorise them to seize and keep my money. Because it is mine. Not theirs. Because I got an stroke and from hospital I sent picture begging my money and I was fully ignored until I started to post daily reviews and their first contact was "in the wake of your social media post we would like to have a call with you." So I learned they do not reply to customers. They reply to public exposure. After such arrogance answer I have contacted the Dubai courts and the DED authorities to report the illegality of this conduct. Because the law does not penalise a victim for taking time to become aware of their rights. I then sent three emails that were fully ignored before returning publicly. I took regional instability into consideration and gave them time — one week, two, three, four. Three emails sent. Nothing. Virtuzone misconfuses review removal with legal obligation. Paying partial amount was an admission of debt, not a closure. If they owe nothing, they pay nothing. If they owe anythiung, they have to pay everything they owe. They chose the word "mid-term" in their email. So here is other part of the claim. They worsened their position. By their own choice. 2) What I then discovered was even more alarming: They are an onshore entity, subject to all local onshore laws — that is how they structure their contracts, sell their services, and gain legal access to the mainland. However, they invoice through a separate clone entity registered offshore, in order to evade all legal reporting obligations. One is Virtuzone Dubai Branch. Other is Virtuzone FZ. These are two complete different entities. One is onshore under mainland regulations. Other is offshore under offshore regulations. They serve you a contract under mainland Virtuzone. They serve you an invoice from offshore Virtuzone. They use payment gateways that have no connection UAE law, thousands miles away from UAE complete out of UAE Central Bank oversight. again to evade reporting. They splitted my invoice of AED 50.294 in two, to be below mandatory threshold. They issue invoices without VAT. They issue invoices in the name of entities that do not exist. My company was never incorporated. Thus they invoiced twice to a phanton Entity instead to the real applicant. Their terms and conditions list cash payment as the first option, with no mention whatsoever of anti-money laundering obligations. This is criminal, ilegal and deceival. A company who sells compliance does exactly the opposite they sell. Every layer is designed to obscure the trail and the legality of the money. Their Powers of Attorney are undated and carry no identified recipient, which means they can use your personal data to open companies without your knowledge. I have every right to distrust and warn any customer. 3)And here is the worst part: Their terms and conditions require that any dispute be resolved by an arbitration panel composed of lawyers from the five largest firms in the country. I contacted that tribunal directly and received a clear written response: That clause is entirely illegal, and its inclusion renders the entire contract void. It is not me as costumer saying the clause is fraudulent. It is the UAE government — in writing. I invite any client to contact the DIFC directly and receive that same answer for themselves — before handing over any personal data or any money to this company. The situation becomes even darker when you learn that this company was acquired by Ascentium and Hillhouse, a fund that simultaneously purchased multiple companies of this kind — one of which is the firm that holds this company's own accounting books. All of this is verifiable fact. These practices are entirely consistent with money laundering practices and must to be investigated since they are US SEC fund regulated. Since the Ascentium Hillhouse acquired this Virtuzone, the terms and conditions — already heavily one-sided — have become even worse. This does not smell right and must be investigated, as every large fraud was investigated one day. 4)Their astroturfing pattern: Check it yourself by scrolling through the reviews of the last 12 months. They produce evidence against themselves. Only 1-star or 5-star reviews. Always the same syntax, structure, and the same set of adjectives. No creativity. After every negative review, four or five positive reviews appear immediately, with content that specifically contrasts with the negative one — to bury it — creating, ironically, a documented trail of manipulation. Two completely different worlds. This pattern has been reported. If they wish to take down my review, they will have to address what I wrote. 5)Their own words condemned them: When I returned to them explaining all of the above, I received a response from Rakan that amounts to the most significant self-incrimination possible: "We will no longer respond to you, but we will cooperate with authorities should you file a complaint against us." This was the most incompetent, ignorant and bizarre answer a company director could give to a customer. I did not rush to publish. Instead, I sent three separate emails explicitly informing them that their own response was self-incriminating and inviting them to engage competent legal counsel to resolve the matter before I made it public. I had the good faith to warn them. I asked in my emails to escalate it and have a decent lawyer reply. A company that receives a documented fraud dossier from a customer and responds in this manner raises serious questions about corporate governance and legal accountability — showing evidence of deeper management problems. Either the top has no idea what the mid-level is doing, or it does. And the second possibility is far worse. Virtuzone ignored all three emails. They are all in his inbox. I am not publishing this out of anger. I am publishing this after giving the company every reasonable opportunity to act with basic sense and decency. They chose otherwise. A company managed by a large fund with a bazaar-level approach to customer resolution. A sense of impunity based on proven and documented evidence. 6) What happens next: This platform allows users to publish one review update per day. I will exercise that right every day this matter remains unresolved. It is a legitimate right of public exposure, explicitly permitted by this platform and protected by law. The resolution is entirely and exclusively in the Virtuzone hands. Virtuzone owes me money. Virtuzone owes me an apology. Virtuzone deceived me. And it can deceive any costumer too. In my previous review, this company responded publicly with: "Your review is untrue in its entirety." This is perhaps the most revealing response they could have given. Not a single fact disputed. Not a single document produced. Not a single figure challenged. Just an empty phrase designed to create the appearance of a rebuttal while saying absolutely nothing. The only acceptable response is simple: return my money. No public statement, no goodwill gesture, no partial refund, no carefully worded denial that will change nothing. Had they returned it — instead of ignoring dozens of requests — this review would not exist. Virtuzone chooses to retain my money and ignore legitimate claims — placing itself in an entirely unnecessary and inexplicable position — rather than simply paying what it owes. They prefer the reputational cost over the cost of restitution and leaving angry costumers to research and expose them. Frankly, the cost of this review is incomparably higher than what they owe me. But Rakan has in his inbox. I tried three times through private dialogue. Three times they failed. Again. Private dialogue is clearly insufficient for them. They need public exposure. So here it is. Every word of this review is true, with all emails and evidence avaliable to anyone upon request. I demanded and I will continue to demand a full refund, interest, compensation and a letter of appology and what a reputable company would do in such cases is as simple as that: - Settlement Agrement - Payment - And then they can ask to remove any unconfortable review. Not the way arround.
Date of experience: 01 April, 2026