Thank you Sonny! It’s always a pleasure to help our customers. We hope to see you again soon! 👍🏻👍🏻👍🏻
rob nichols2026.03.09
Was looking to make a purchase via the website but wanted some advice before committing, asked a question via the web chat service and ben instantly responded and gave me a number to contact him on, I called him up and was amazed with how knowledgeable and helpful he was with my query, I've now made a purchase knowing that everything is compatible and I'll have everything I need when they arrive.
Awesome customer focus and a pleasure to deal with, thank you very much, I will definitely use TBS for anything I need bike related in the future
Hi Rob - Thanks for the review. We are always happy to help as we understand getting all the parts that you need can be complicated if you dont deal with these things everyday like we do. Thanks for choosing Total Bleed Solutions. Kind regards.
Mark Shannon2026.03.08
Can't thank these guys enough! Talked through exactly what I needed for my bleeding needs and even changed the order to suit my requirements. First time shopper but will definitely be shopping here again. Just can't beat first class service thankyou 👏
Thank you for the review Mark - Im very pleased your happy with our service and we hope to hear from you again soon! Kind regards.
Luke Jones2026.03.04
Total Bleed Solutions have provided me with parts on multiple occasions, they are fairly priced, offer quick shipping and are responsive to any questions or queries. Top notch service!
Hi Luke - thanks so much for the review! We hope to see you again soon. Thanks for choosing Total Bleed Solutions! 🙏🏻
Mick Bielby2026.02.19
Recently ordered a set of Hope brakes, quick delivery time, excellent price and excellent service from TBS.
Would highly recommend for any brake related buys or issues.
Hi Mick - thanks for leaving us a review. We are glad you’re happy with our prices and service! Hope to see you again soon.
David Wood2026.02.10
First class service with really competitive prices.
I was really impressed with how for 1 your website chat isn't just some dumb AI bot, it's an actual person that knows what they're talking about and secondly with how helpful TBS where when I needed to make a change to my order.
Would definitely recommend these guys!
Morning David - thank you for leaving your review it means a lot to us!
Its alway nice hearing back from a happy customer. We hope to see you again soon. Kind regards.
Trail Railing2026.01.16
Just wanted to say thanks for such great service
My order was only worth £20 (Bosch ebike charge cable) but you treated me like it was worth thousands. Great communication and immediate dispatch and delivery.
Proper customer service from real people is so rare these days. Thanks again
Pleasure to help Robin - thanks for getting in touch.
Kind regards Ben.
Simon Askew2025.11.29
Cracking service, and they work so well, I went to buy a whole new kit and these guys said no we sell caps seperate, saved me buying another. they didn't have to do that. Thank you, Simon
Thank you Simon! We always try and look after our customers the best we can. It’s good customers like yourself that have kept us in business the past 10 years. We really appreciate it. 🙏🏻
Hi Alex - Thanks for the review! This was no problem at all its our pleasure to help. Kind regards.
Abigail Amber2025.10.17
Absolutely fantastic shop, had a last minute bike emergency and they went above and beyond to make sure it was sorted for the weekend, unlike big bike shops they actually care, amazing communication, packaging was secure and super fast postage, 100% recommend, 5 stars all round. Thank you for being awesome.
Hi Abigail - thank you for taking the time to leave us this review. It was a pleasure helping and we are so glad you’re now sorted for your weekend! We hope to hear from you again soon. Kind regards.
Craig Gosby2025.09.14
I recently made 2 purchases with Total Bleed Solutions. Both of which were the best prices that i could find by far! The most recent was a set of vented Hope rotors. Ben was quick to respond to a query that I had on the colour and once the order was placed he kept me updated. Delivery was also super quick. This is only my second time using TBS, but it will definitely not be my last! Thanks again Ben 👊🏼
Morning Craig - thanks so much for your repeat custom! We do try and keep our prices as low as possible and we are always here to help. We hope to hear from you again soon. Kind regards!
James Ferguson2025.08.23
Excellent service. Ordered the Magura bleed kit after trying to fix my brakes in the morning and received the kit the next day. Should have ordered new pads at the same time but rapid delivery with these as well. Thank you.
Thank you for leaving us five stars Lucas - We are glad your happy with Total Bleed Solutions! Kind regards.
Kevin Smith2025.08.07
Wow, unbeatable service! Beat price of mainstream online bike shops, excellent over phone help advice and next day delivery. What more can you ask for? Brilliant!
Hi Kevin - thank you for this review. It was a pleasure dealing with you and getting you your custom order. If you need anything else just let us know. Kind regards.
Alf Young2025.07.24
Used these for a bike build. First cables got lost in the post. After a call they sent another next day delivery. Great service. Highly recommend.
Hi Alf - thank you for the review. Hope the bike build is going well! We hope to see you back at TBS soon. 👍🏻
Steve Shack2025.07.15
Really great customer service. I had lost a small part from my bleed kit and enquired as to whether it was available to buy. Received a new one f.o.c. for just the postage cost. Service like that is very rare in this day and age. Top marks to Total Bleed.
Morning Steve - thanks for taking the time to write us a review! Its always our pleasure to help and Im glad you got sorted. Speak soon.
Regards.
Mike Jukes2025.07.14
EDITED to respond: This is my first attempt at bleeding bike brakes, hence my ignorance of the Spurs which I held my hands up to. Why on earth would I use any fluid other than that you have sent me? Having been in retail for 17 years myself, sometimes the customer is just right. I did absolutely everything you asked of me, by the book. And to be clear I didn't "threaten" this review, I asked for an explanation which you so far haven't been able to give me, instead opting to infer I am lying. If you can't give an explanation, then I politely asked for a refund. Something things don't work out. In the absence of either I assume me sharing my experience is fine.
ORIGINAL
So I checked with TBS before writing this, as I HATE leaving negative reviews.
I bought a Tektro bleed kit. I'd noted the Syringes weren't very smooth when I first opened it but assumed the Mineral oil would loosen them up.
I proceeded to attempt a bleed, following the instructions to a T, but found it very difficult to push or pull the syringes with one hand. The pipes also kept coming off the Syringes.
I emailed regarding my issues, and credit to them, I got a reply on the weekend. They explained about the pipe spurs in the kit (of which there are no mention in the instructions) which I fitted and resolved my "pipe coming off" issue. However the Syringes were still stiff.
Initially they suggested my brake system was at fault but I explained they were stiff off the bike and without fluid in them.
By now, less than 48 hours after the first bleed, the syringes were impossible to push or pull, with the rubber plungers coming off. TBS then said this was because I hadn't washed them (keep in mind they were stiff from new and even worse after first bleed) so, despite there being zero mention of cleaning in the instructions, I gave them a wash with warm water and some dish soap.
After rinsing and drying thoroughly, the rubber plungers swelled up so much they would no longer fit into the syringes.
I asked again for an explanation as to why they were sticking and not once was offered a resolution. No explanation, no offer to return the syringes for examination or offer to send out replacements.
I wasn't getting anywhere so flippantly asked if I need to buy another bleed kit, to which the response was basically "Yes"
So I did. I bought an Epic bleed kit. Same money but tellingly no rubber plungers and the pipe barbs are pre-fitted. The syringes pushed and pulled smoothly and I performed a bleed quickly and easily and despite me not washing them, 5 days later still moved smoothly. The difference was night and day.
Before posting this review I asked for a reasonable explanation as to why the syringes were so stiff or a refund, as I don't believe they are fit for purpose. I said in my email, if my experience is considered normal, then there should be no issue with me sharing it with others.
I received no reply.
It's only £16, it's not the end of the world, but it's the principle of not being able to justify why the kit simply didn't work. I hate leaving bad reviews but don't feel I have any choice.
It's 2 stars because delivery was prompt and despite an unsatisfactory conclusion, the communication was good.
As always there are two sides to every story so in short..
Mike got in touch initially to complain that he had wasted lots of fluid trying to bleed his brakes. As we were in communication with Mike we realised he hadn't put his kit together properly. When he realised this he then complained that the syringes were stiff. Having sold 1000s of these kits around the world this is unusual as a syringe is a syringe. Its a pretty basic bit of kit and for both to be stiff it points to a few things. The brake system is not opened up properly causing a restriction in flow? DOT fluid and Mineral fluid have been used on the same syringes causing the parts to swell? Or the kit has not been looked after properly and residue left in the parts has caused them to become sticky in some way?
We explained all of this to Mike but it wasn't what he wanted to hear. We did recommend that he bought another kit or at least new tube and syringes for his own safety as we didn't know what fluids he had now used them with. Again that wasn't what Mike wanted to hear so he threatened to leave us a negative review if we didnt send him one for free. We love our customers and will always help them however we can as you can see by our reviews. We are always friendly and respectful but we wont be threatened into giving things away for free if the problem is not our fault. We tried to help and explain things as much as we could to Mike but this is the option he chose. There is no bad feeling from TBS, sometimes we just cant please everyone.
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