The Dermatology Specialists Reviews

Luna Luo 2026.10.21

     

booked a dermatology appointment through Zocdoc and added Apple Pay as my payment method. When I arrived and checked in, I was handed a form that required my physical credit card information. I don't carry physical cards because my card was stolen and fraudulently used in the past. I pay with Apple Pay for everything, and I don't keep my card details stored anywhere else. I asked why I wasn't notified about this requirement in advance. Most people today rely on Apple Pay and don't carry physical cards, so a simple message before the appointment would have made a big difference. I went all the way home to get my card and came back, only to be told that they don't accept my insurance. Why wasn't this mentioned before I booked, or at check-in? Both of these issues could have been communicated ahead of time. Instead, I wasted an hour of my day and still wasn't seen. Please improve your communication with patients before their appointments. My insurance was listed on my Zocdoc booking, so this should have been flagged before my appointment was confirmed.

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Reply from The Dermatology Specialists 2026.10.22

Hi Luna, thank you for sharing your feedback. We understand your concerns regarding the communication of payment requirements and insurance acceptance prior to your scheduled appointment. We recognize the importance of providing patients with clear information in advance to help avoid unexpected issues during check-in. We take your concerns seriously and will address them with the appropriate team to review our communication processes and identify areas for improvement. If you would like to discuss your experience further, please contact our management team at jhines@thedermspecs.com

Daniel Carrillo 2026.10.19

     

Every time I walk out of this office I wonder why I continue to go back. This is all my fault and my inertia to not find another dermatologist. Here on google reviews, I pledge to once and for all cease being a client of this office. Don’t be like me, avoid this place, terrible communication and respect for people’s time.

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Sherryann Nagassar 2026.10.19

     

Friendly,helpful,comfortable.

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Reply from The Dermatology Specialists 2026.10.19

Hi, Sherryann. Thank you so much for rating your experience with us so highly!

Gabrielle McNeil 2026.10.17

     

This was my daughter's first time coming here and she told me she likes it. I am happy that she felt comfortable and relaxed!! I highly recommend it!

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Reply from The Dermatology Specialists 2026.10.17

Hi Gabrielle , thanks so much for your 5 star review!

Shahreyar Khan 2026.10.17

     

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Omar Turk 2026.10.17

     

No respect for people’s time and rude front desk staff. They reschedule your appointments, make your wait over 30 min and then give you attitude when you ask how much longer you have to wait.

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Ben Robinson 2026.10.14

     

They had to reschedule the same appointment twice. The second time they had to reschedule, it was less than 24 hours before the appointment. Totally disorganized, disrespectful of my time, and unprofessional.

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Joshua Lee 2026.10.13

     

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Reply from The Dermatology Specialists 2026.10.14

Hi, Joshua. We appreciate the rating, and are glad we could provide you with a positive experience at The Dermatology Specialists !

Julianne Rieders 2026.10.11

     

Paulina was excellent. She took time to answer all of my questions and went above and beyond to help me address my skin concerns.

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Reply from The Dermatology Specialists 2026.10.11

Hi, Julianne. Your feedback is highly appreciated. Thank you so much for the review!

Linda Carullo 2026.10.10

     

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Reply from The Dermatology Specialists 2026.10.10

Hi, Linda, we are delighted that you had a great experience with The Dermatology Specialists . Thank you for taking the time to rate us!

Sunni Tang 2026.09.28

     

I've been a patient here for about 5 years and while Dr Cody is excellent, I will not be returning after my experiences with the front desk and billing in the last couple months. I've met my out of pocket max with insurance earlier this year and am in network with the providers. I've been reimbursed from every other office except this office. For some reason this year, their system shows my out of network balances even though they confirmed themselves I am in network, and continues to require charging me a copay even though I've told them I've met my out of pocket, have shown them my insurance statement, as well as even having front desk speak with an insurance agent live on the phone. Some of the front desk staff genuinely seem like they're just trying to follow protocol, while others seem like they couldn't care less and don't seem interested in helping me resolve this at all. After months of this back and forth and paying copays that I shouldn't be paying for, the front desk told my agent that insurance need to send me proof, and for ME to forward the email to billing. Not sure why it can't come from insurance directly. I did so, but haven't heard back from billing or received a refund yet, months later. I'm not sure why front desk needs me to jump through all these hoops. They've already spoken with my insurance, and for some reason proof has to be from me directly, but there's radio silence there. Front desk told me "insurance is usually wrong", insinuating that either my insurance or I are lying that I've met my out of pocket max. This isn't even going into the long wait times recently, when I've waited about an hour and had to leave for work before being seen, rescheduled and had the same thing happen and couldn't be seen again.

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Simone Peterson 2026.09.24

     

Great experience. I am looking forward to returning.

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Reply from The Dermatology Specialists 2026.09.24

Hi, Simone. Thank you so much for rating your experience with us so highly!

J S 2026.09.24

     

I’ve had 4 consultations and 8 treatments for birthmark removal. The providers are great but the receptionists are really rough around the edges. On 3 occasions I’ve showed up for an appointment to be told the provider isn’t in, the laser is out of service, or the office is closed. So add that up to 15 commutes and over $1000 paying entirely out of pocket. Until this last visit I have always just immediately left and blown it off when they have messed up with communication. But this 3rd time was too much because I have a baby, was running on 4 hours of sleep, got up early to make the appointment, paid a $30 uber. To be told I was contacted when I had not been. And there was nothing offered to make up for the third inconvenience. The condescending attitude to top it off was enough to write a bad review. I wish there was another place near me to get this treatment and I don’t want to do another consultation elsewhere. So I will begrudgingly keep going and mentally prepare myself for the receptionists each and every time. Something is going systematically and logistically wrong with this business to have this much of a miss rate on scheduled appointments. Any parent knows when you are juggling a million things that an hour or two loop out of your way is a hit. I hope this practice can do better because the providers are actually very kind. Jasmine Woo gave me treatment as I was going through postpartum and a complicated hysterectomy and I could tell she was making the effort to know me and she always remembered what was going on with me. That is special. Jasmine recently left the practice.

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Reply from The Dermatology Specialists 2025.07.07

Hi JS, We appreciate your feedback and are glad to hear you had a positive experience with our providers.

Marlon Martinez 2026.09.17

     

Great doctor, very informative

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Reply from The Dermatology Specialists 2026.09.17

Hi Marlon , thanks so much for your 5 star review!

Maria B. 2026.09.15

     

The front desk personnel were welcoming and professional. Dr. Wan was very thorough and caring.

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giovanni archondo 2026.09.15

     

Fast service

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vincent darata 2026.09.15

     

Excellent care, professional same day procedures in a great neighborhood.

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Reply from The Dermatology Specialists 2026.09.15

Hi, Vincent. We appreciate the rating, and are glad we could provide you with a positive experience at The Dermatology Specialists !

Mayada Ibrahim 2026.09.13

     

It should not take longer than four weekdays for a simple prescription to be refilled, let alone one needed urgently. It should not take many, many phone calls, dodging the creepy human-sounding AI, only to have the actual staff placate you, say they’re treating this urgently, and promise to call back with an update and not do so. After two days of waiting, the staff should have a real response as to why the prescription is taking so long instead of “It’s stuck with the refill team. They might be operating on the weekend, but I don’t know.” This is a negligent practice and I would urge you to look elsewhere.

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Ali Ameri 2026.09.11

     

They never sent the prescription to the pharmacy. Tried to call the office and kept getting passed to next call center operator. Very frustrating and just a waste of time.

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Robert Fouts 2026.09.10

     

I find the offices of Dermatology Specialists very inviting, comfortable & efficient. Dr Wan & her staff are very congenial & professional. I highly recommend them.

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Reply from The Dermatology Specialists 2026.09.11

Hi, Robert. Your feedback is highly appreciated. Thank you so much for the review!