Hi Ramón, we appreciate your positive feedback. It means a lot to us!
Lori Vogdes2026.10.14
This used to be a great practice-I’ve been a patient for several years. Unfortunately it’s not the same as before and I am very disappointed. Appointments are overbooked and wait times are long. The reception area is frequently crowded. You can’t call the office and speak to anyone directly. An annoying virtual assistant claims to relay messages that are never returned. I don’t know why this happened or who decided to make such unfortunate decisions. I don’t expect to stay with Smile Country, as much as I really like Dr. Garces.
My experience was great, got two extractions. It was painless. They got me in soon after calling. I would recommend going in person to schedule an appointment, they do have an AI answering machine.
Hi Jess, we appreciate your positive review and your support. Thank you!
John Harrington2026.10.07
I made an appointment on phone. You can't get past the ai. Day before my appointment i called again to havecthem call me back to confirm the appointment. I received no call back. I left work 2 hours early to make my appointment. I got there abd they would only have me as a new patient if I was referred there. So now I still have my tooth issue.
Hi Paul, we appreciate your positive feedback. It means a lot to us!
Trish Clancey2026.09.27
Drs need to be more engaging with there patients. We pay for laughing gas and it doesn’t even work they keep it down so low also they don’t use topical numbing cream before giving shots very barbaric and painful!! The workers are more interested in talking with each other then checking on the patients is it a prejudice to medi-cal card holder patients???? Mailbox is always full so you can’t leave a message! It’s to bad medi cal card holders don’t have a choice to go somewhere else because there are very few dr who take mwdi cal for dental work!
Hi Lynn, we appreciate your positive feedback. It means a lot to us!
Kevin Quezada2026.08.31
Tuve una excelente experiencia en esta clínica de ortodoncia! El RDA Charlie fue muy amable, profesional y atente. Se aseguró de que estuviera cómodo y me explicó todo claramente durante la cita. Se nota que realmente se preocupa por sus pacientes y disfruta su trabajo! La recomiendo mucho!
Hi Zeke, we regret to hear about your experience and would like to learn more. Please contact us at (707) 578 - 3118 so we can address this personally.
John Ainlay2026.07.01
4
I get that you are busy. And medi cal patients are less profitable.
Rescheduled app. I get it. 10 am app where I'm not actually seen and worked on till 1:30 pm I also get. Except the three people in for extraction that showed up after me, in one case an hour, that were paying customers instead of medi cal. Same surgeon. I kinda don't like that. I show up at the appropriate time and watch a late person (10 am for me, who knows when for them Except if they were 9:30 and showed up at 10:30 why should I wait)
The staff at the desk is spot on, 5 for you all!
The assistant (s) should find a better place to talk about payroll then the Medi cal non room. When I'm behind you, unable to see and stressed your convesation is not theraputic.
The procedure:
Awful. I was referred to an oral surgeon because this was a difficult extraction. To me, a civilized human and also based on previous extractions, this means sedation.
Nope.
They offered nitrous, don't bother or save your money. Useless. And they don't really add gas. I know because when shit went south they actually turned on the gas, I could feel and smell it.
The doctor:
Gonna give him a "refuse to review" I'm in pain with no after pain meds other then motrin. And vodka. I should not have to self medcate or use the "alternat pharmacy"This was a three to five vicodine procedure . I'm not a child or a drug addict.im 63 years old and can make good medical decisions for myself. Of course no one listened to me.
But he tried to have bedside manner. When he walked off leaving the chunkes of my tooth in my mouth to pick out later when I got home instead of giving me my piece of body for religious reasons and dragged off the assistant that I asked to save my body part for proper disposal I didn't put to large a curse on him. I just asked for him to experience my pain himself.
4 out of 5 because I had no choice. 2 out of 5 for civilization.
Thank you for sharing your experience, John. It means so much to us!
Lydie Bartonkova2026.06.15
Such a great experience. Perfect example of "Don't judge the book by it's cover".
Superior dental work and exceptional, professional approach. I feel like my needs were met in a very conservative manner.Thank you so much, I made another appointment already. Looking forward.
Hi Sydney, we regret to hear about your experience and would like to learn more. Please contact us at (707) 578 - 3118 so we can address this personally.
Betty Whitehead2026.06.04
I really liked my old dentist, but I had to pick a new dentist because my old one was not on my new insurance plan. I was nervous but I was pleasantly surprised on the kindness and level of care I have received at the Napa office. A very caring group.
Hi Betty, we appreciate your positive feedback. It means a lot to us!
Patrice Langué2026.05.22
Called to set up an appt, was put on hold for 15 mins and didn’t hear back. Called back twice only to have an AI assistant presumably set the appt for today at 11am but turns out it didnt!? Turns out their A.I. system can’t actually do shit when it comes to making appts.
At any rate, don’t waste your time, let alone money on this place.
Hi Patrice, we regret to hear about your experience and would like to learn more. Please contact us at (707) 578 - 3118 so we can address this personally.
Alyshia Marshall2026.05.15
I set an appointment for a wisdom tooth extraction, each time it was AI, telling me that someone would call me to confirm, never got a call for that confirmation, and before then I gave them my insurance and I never got a call back to set an actual appointment
Hi Alyshia, we regret to hear about your experience and would like to learn more. Please contact us at (707) 578 - 3118 so we can address this personally.
Alexandra St Clair2026.05.01
Referred here by Medi-cal (Denti-cal) as a good place to take my children. Called for an appt and and was told they don't see children under 13 in Napa only in Concord or Martinez. Frustrating that they make it seem like a place for children of low income folks to get dental care, when in reality you have to travel at least 45mins out of town.
Hi Alexandra, we regret to hear about your experience and would like to learn more. Please contact us at (707) 603 - 4955 so we can address this personally
Pat Hull2026.04.06
I’ve been going to Smile Country Dental for about 5 years. The people there are warm, friendly & very efficient. They create a culture that is very comforting. I always feel like I will be cared for, never rushed, always helped. Claudia, Dulce, Maribel, Cladia and the rest of the team make going to the dentist the best it can be!
Thank you for your recent review. Our entire team is dedicated to providing the best experience possible. We are happy to hear we met your expectations.
Maritza Angel2026.04.04
Excelente 👌 servicio el dr hace sentir muy confortable y el personal muy amable 100%%% recomendado el lugar🙏🫶🙌
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