Verified Company
Will and his team have been excellent to work with. Pinnacle’s pricing is very competitive, and the quality of both their refurbished equipment and their own-brand products is exceptionally high.
We did experience a minor issue with the third‑party delivery company, but this was quickly resolved directly by Will and his team. This, in my view, is what sets outstanding customer experience apart from simply good customer service.
Overall, Pinnacle is a great company to deal with, and we will definitely use them again in the future.
On behalf of Templehall Community Gym, I can’t speak highly enough about Pinnacle Fitness. After our local community gym was unfortunately let down by Equip4Gyms—who took payment and never delivered the equipment we ordered—we were left in a really difficult position.
That’s when Will from Pinnacle Fitness stepped in, and honestly, he was an absolute hero for our community. He went above and beyond to support Templehall Community Gym, making sure we were taken care of and helping us secure the new equipment we desperately needed. His professionalism, integrity, and genuine care for our members truly stood out.
The delivery team were just as impressive. The guys were punctual, friendly, and incredibly helpful. They handled everything with care and made the whole process smooth and stress-free.
Thanks to Pinnacle Fitness, Templehall Community Gym is back up and running properly, and we couldn’t be more grateful. If you’re looking for a company that genuinely cares and delivers on their promises, I highly recommend them.
“I purchased a Life Fitness Heat Performance Rower. It’s been a complete pleasure to deal with Pinnacle Fitness, William went out of his way to actually find me the unit I wanted, it’s almost a brand-new demo unit, it is literally is like new, with barely a scratch or a mark anywhere absolutely top class. Friendly helpful, reliable, honest service I can’t speak highly enough about them..
Great communication both on email and over the telephone, which is a rarity these days.
Thank you, Pinnacle Fitness.
James”
I pretty much exclusively deal with Will and his team - any time I have bought from other companies it has been a shambles compared to purchasing from Pinnacle Fitness. He has looked after me since the day I openned my gym and I'm confident that relationship will continue. The team know their stuff, its got a personal touch and he takes great pride in his stock. Couldnt reccomend enough.
I emailed pinnacle for some advice on 3 different machines they had for sale. Multi leg resistant machines with cables for extension/curl. The feedback I got from William was very insightful and honest and I was even recommended to buy the cheaper of the 3. It arrived very quickly by large pallet delivery and I managed to assemble it within a couple of hours. Very well packaged. Works extremely smoothly and no problem fitting on it with my 6ft 4 frame. Plenty of weight on it too. Very happy with it, i'll be using them again for any more gym equipment when i need it. Such a pleasant experience, compared to another company i originally fully kitted out my gym with, who basically committed fraud, ripped me off and failed to deliver half of the stuff they claimed was new but was used. Ended up doing a charge back on my card from equip4gyms. William and Pinnacle are the way forward!!