Number One Car & Van Hire

www.numberonecarhire.co.uk

Number One Car & Van Hire Reviews

Excellent rating
4.8
816 reviews Verified
Number One Car & Van Hire
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Reviews ( 816 ) 4.8

pollypots
pollypots
2024.07.22
Great service, easy pick up and drop off. Everyone was friendly and helpful and the van was immaculate. I would definitely recommend this company
Reply from Number One Car & Van Hire 2024.07.23
Thank you for your 5 star review.
James Forster
James Forster
2024.06.25
Very good prices, excellent vehicles, and pleasant service. I have used Number One Car Hire twice now and both times it has worked out very well
Reply from Number One Car & Van Hire 2024.06.26
James thank you for your geat review.
Azfar Haider
Azfar Haider
2024.06.18
Everything was fine and the van was in good nick.
Reply from Number One Car & Van Hire 2024.06.20
Thank you for your 5 star review
R Fox
R Fox
2024.06.18
I've hired a few cars from this company. The whole process has been very quick, very professional and hassle free. Would definitely use again.
Reply from Number One Car & Van Hire 2021.08.10
Thanks for your great review
Charles Caffrey
Charles Caffrey
2024.06.17
Asked for a new car I’ve got a 69 plate On vehicle check list They marked there was half a tank of petrol and it was not even a quarter tank still waiting for my money back
Reply from Number One Car & Van Hire 2024.06.17
Hi Charles, with regards to the year of the car, upon booking you were advised the vehicle was a 69 plate (4 years Old) as you asked the question. Yes an error was made on the checkout sheet with the level of fuel which we apologised for and agreed to refund to your card, which has been done. What you have failed to mention is that you were extremely rude and aggressive towards all staff and at one point another customer. You refused to give the key to the car back until the refund had been done, and threatened to take the key home, you was so rude and aggresive we had no option but call the police, eventually you gave up with your rudeness, slammed the key on the counter and walked off before the police arrived. Behaviour like this towards staff will not be tolerated.
Clive Driscoll
Clive Driscoll
2024.06.12
I hired a van and from start to finish I recieved very friendly assistance. Amazing value compared to other companies Clean and reliable.
Reply from Number One Car & Van Hire 2024.06.13
Thanks Clive.
Mike Smart
Mike Smart
2024.06.11
The car provided was excellent and it was easy to arrange and complete the paperwork
Reply from Number One Car & Van Hire 2024.06.12
Thank you Mike.
Chris Plaster
Chris Plaster
2024.06.11
Used this company for the third time (most recent previous to this was March when my girlfriend hired a van and I drove it). Once again a decent van to use and decent price. Was explained everything in detail and no issues at all.
Reply from Number One Car & Van Hire 2024.06.12
Thanks Chris.
Andy Trainor
Andy Trainor
2024.06.11
Good company. Good quality van at a decent cost. Would recommend and use again. Andy.
Reply from Number One Car & Van Hire 2024.06.12
Thank you Andy.
Safdar Syed
Safdar Syed
2024.06.04
Geoff is 5 stars!!!!
Reply from Number One Car & Van Hire 2024.06.12
Thank you for your great review.
Paul Hurley
Paul Hurley
2024.05.03
Great service as usual, have used many times, never any issues, lovely staff. special mention to Moses, who prepares vehicles, thank you
Reply from Number One Car & Van Hire 2024.05.04
Paul thank you for your great review, I will pass you special mention onto Moses.
Morylin Bent
Morylin Bent
2024.05.03
They were very helpful. I had never hired a vehicle before and was very nervous. I hadn't driven in over a year after getting rid of my car and had never driven that car make and model before. They answered all my questions and showed me how to use the basics of the car such as the handbrake, screen wipers, lights etc which gave me more confidence. They also showed and pointed out marks already on the vehicle and got me to sign a document that I agreed that those marks were pre-existing. They were very professional and I will definitely be using them again when I need to hire a vehicle.
Reply from Number One Car & Van Hire 2024.05.03
Morylin thank you for your great review.
Lance Tilley
Lance Tilley
2024.05.03
Excellent service. Sent in an online request and was phoned back straight away with confirmation. Good reliable vans, clean and tidy and at a good daily price. Thank You
Reply from Number One Car & Van Hire 2024.05.03
You are welcome Lance, thank you for your great review.
Luke H
Luke H
2024.03.19
Gave great service, vehicle was clean and tidy, overall a positive experience. The one thing I suggest that they could make improvements to, is the issue surrounding mileage. The website states price is inclusive of VAT and unlimited mileage, further below that, it states you are limited to 100 miles per day, further below that, a drop-down section again also claims unlimited mileage, capped at 2000 miles per 28 days for long term rental. I don’t feel that the statement of unlimited mileage is quite accurate and the only reason I have still given 5 stars is because the staff were lovely to deal with and didn’t hide the fact that mileage is capped and additional mileage is chargeable. I do think the website needs to be changed and the “unlimited mileage” statement should be removed.
Reply from Number One Car & Van Hire 2024.03.27
Thank you for your 5 star review, with regards to unlimited mileage, we only have limited mileage on multi seat vehicles and hires that are for 28 days or longer. We are currently having our website updated regarding this.
Harry Palmer
Harry Palmer
2024.03.19
Excellent to work with. The whole team were excellent.
Reply from Number One Car & Van Hire 2024.03.27
Thank you Harry for your great review, hopefully see you again soon.
Cathy Merchant
Cathy Merchant
2024.02.23
Fairly straightforward although alot of id checks required. Only one site open on a Saturday at the moment.
Reply from Number One Car & Van Hire 2024.02.29
Hi Cathy The ID checks are pretty standard with hire companies, driving licence and 2 bills to confirm your home address. Most hire companies require this everytime you hire, however with us we only require it on your 1st hire. Thank you for your 5 star review.
Nicholas Gibbs
Nicholas Gibbs
2024.02.02
Helpful and prompt. Highly recommend.
Reply from Number One Car & Van Hire 2024.02.20
Thank you Nicholas for your 5 star review.
S Cartwright
S Cartwright
2024.01.29
Good value & friendly. Simple booking and collection/drop-off.
Reply from Number One Car & Van Hire 2024.02.20
Thank you for your 5 star review.
Dominic Cholij
Dominic Cholij
2024.01.13
Efficient follow up call after making on line booking query. Although not overly friendly, staff are perfectly polite and professional. Good value for money, would most likely use again, on the condition that I wasn't given the 68 plate Vivaro van, which Is horrible to drive!! ( but did the job with no issues) If booking a van, my advice would be to request one the transits!
Reply from Number One Car & Van Hire 2024.02.20
Hi Dominic thank you for your 4 star review, maybe next time we will hit the 5 star..!!
Morakinyo Olawole
Morakinyo Olawole
2024.01.04
I have been making use the services of Number One Car & Van Hire for some years now. The staff are friendly and very polite and helpful both in person and over the phone. Their vehicles I've made use of have been in good form and well maintained. I recommend them highly.
Reply from Number One Car & Van Hire 2024.01.05
Thank you Morakinyo