Number One Car & Van Hire

Number One Car & Van Hire Reviews

Excellent rating
4.8
797 reviews Verified
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Reviews (797)
Luke H
Luke H
2024.03.19
Gave great service, vehicle was clean and tidy, overall a positive experience. The one thing I suggest that they could make improvements to, is the issue surrounding mileage. The website states price is inclusive of VAT and unlimited mileage, further below that, it states you are limited to 100 miles per day, further below that, a drop-down section again also claims unlimited mileage, capped at 2000 miles per 28 days for long term rental. I don’t feel that the statement of unlimited mileage is quite accurate and the only reason I have still given 5 stars is because the staff were lovely to deal with and didn’t hide the fact that mileage is capped and additional mileage is chargeable. I do think the website needs to be changed and the “unlimited mileage” statement should be removed.
Reply from Number One Car & Van Hire 2024.03.27
Thank you for your 5 star review, with regards to unlimited mileage, we only have limited mileage on multi seat vehicles and hires that are for 28 days or longer. We are currently having our website updated regarding this.
Harry Palmer
Harry Palmer
2024.03.19
Excellent to work with. The whole team were excellent.
Reply from Number One Car & Van Hire 2024.03.27
Thank you Harry for your great review, hopefully see you again soon.
Cathy Merchant
Cathy Merchant
2024.02.23
Fairly straightforward although alot of id checks required. Only one site open on a Saturday at the moment.
Reply from Number One Car & Van Hire 2024.02.29
Hi Cathy The ID checks are pretty standard with hire companies, driving licence and 2 bills to confirm your home address. Most hire companies require this everytime you hire, however with us we only require it on your 1st hire. Thank you for your 5 star review.
Nicholas Gibbs
Nicholas Gibbs
2024.02.02
Helpful and prompt. Highly recommend.
Reply from Number One Car & Van Hire 2024.02.20
Thank you Nicholas for your 5 star review.
S Cartwright
S Cartwright
2024.01.29
Good value & friendly. Simple booking and collection/drop-off.
Reply from Number One Car & Van Hire 2024.02.20
Thank you for your 5 star review.
Dominic Cholij
Dominic Cholij
2024.01.13
Efficient follow up call after making on line booking query. Although not overly friendly, staff are perfectly polite and professional. Good value for money, would most likely use again, on the condition that I wasn't given the 68 plate Vivaro van, which Is horrible to drive!! ( but did the job with no issues) If booking a van, my advice would be to request one the transits!
Reply from Number One Car & Van Hire 2024.02.20
Hi Dominic thank you for your 4 star review, maybe next time we will hit the 5 star..!!
Morakinyo Olawole
Morakinyo Olawole
2024.01.04
I have been making use the services of Number One Car & Van Hire for some years now. The staff are friendly and very polite and helpful both in person and over the phone. Their vehicles I've made use of have been in good form and well maintained. I recommend them highly.
Reply from Number One Car & Van Hire 2024.01.05
Thank you Morakinyo
kevin brown
kevin brown
2024.01.04
Excellent service & price. Used a couple of times and very satisfied. Vehicle always ready & clean on arrival. They will always be my go to for car/van hire and would highly recommend.
Reply from Number One Car & Van Hire 2024.01.05
Thank you Kevin
Giuliana Angelucci
Giuliana Angelucci
2024.01.02
Reply from Number One Car & Van Hire 2024.01.03
Giuliana thank you for your 5 Star review.
Stefan Tabyatov
Stefan Tabyatov
2023.12.19
Very helpful and professional service. Good competitive prices and friendly staff. Would recommend to anyone looking for a rental van or car in South London.
Reply from Number One Car & Van Hire 2024.01.03
Stefan, thank you. See you soon.
Richard Beales
Richard Beales
2023.12.13
Number One were great, efficient and flexible when, on the day, I had to upgrade the van I hired. I was dealt with promptly, politely and efficiently. I will use them again.
Reply from Number One Car & Van Hire 2024.01.03
Thank you Richard for your great review.
Hemakumar AV
Hemakumar AV
2023.12.10
Excellent service and well looked after with the hire request. Very cooperative in accommodating with the request. Good range of van fleet. Value for money and certainly recommendable.
Reply from Number One Car & Van Hire 2023.12.21
Thank you for your great review.
Erica Caballero mĺll0no
Erica Caballero mĺll0no
2023.12.08
Amazing car hire company very happy with them I use them for a couple of month very good
Reply from Number One Car & Van Hire 2023.12.08
Thank you Erica
James Elliott
James Elliott
2023.12.07
I've been using Number 1 for over 20 years and the service has always been first class. Modern cars, always in immaculately condition and excellent customer service. I recommend them unreservedly.
Reply from Number One Car & Van Hire 2022.06.07
James thank you for your great review
Malcolm Baker
Malcolm Baker
2023.12.03
Great service - vehicle clean fuelled and ready on time Easy to use great friendly team
Reply from Number One Car & Van Hire 2023.12.08
Malcolm thank you, see you soon.
Gary Thornton
Gary Thornton
2023.12.01
Very professional and straightforward van was good to drive would recommend to anyone who is in need of a van
Reply from Number One Car & Van Hire 2023.12.08
Thank you Gary
radhika
radhika
2023.11.22
Excellent service, very nice van and value for money. Certainly recommend for quality van hire. Thanks
Reply from Number One Car & Van Hire 2023.12.08
Thank you for your 5 start review
Gary Thornton
United Kingdom | 2023.11.13
Moving home Very straightforward people to deal with van was very efficient and ran well would not hesitate to use them again and would recommend them to others

Date of experience: 10 November, 2023
Marcus Howarth
Marcus Howarth
2023.11.08
Good rates, and clean cars, recently only 5.5k and 9k on the clock. Not sure if a result of feedback, but they've gone back to taking photos to record car's condition after going back to marks on a form after Covid restrictions ended, so I've increased back to up 5/5 from 4 stars! Small friendly local business, I use regularly whenever I need a car.
Reply from Number One Car & Van Hire 2019.07.31
Thank you Marcus
kieron Martin
kieron Martin
2023.11.08
Always fantastic service l, would recommend to anyone anytime. Would never go elsewhere
Reply from Number One Car & Van Hire 2023.12.08
Kieron thank you for your great review