Frans provides outstanding service and excellent assistance with customer service. He is professional, patient, responsive, and always willing to go the extra mile. His dedication and commitment to customer satisfaction and truly appreciated.
Date of experience: 16 October, 2026
We have had a wonderful experience working with Frans. He consistently provides excellent service and demonstrates professionalism, reliability, and a strong commitment to ensuring that our needs are met. He is always helpful, responsive, and willing to go the extra mile to assist us with our enquiries and requirements. His excellent communication and dedication make working with him a smooth and pleasant experience. We truly appreciate his support and the positive working relationship we have built with him. Frans is a great asset to his company, and we look forward to continuing to work with him. His service is highly appreciated and certainly deserves recognition!
I had a great experience speaking to Montel over the phone. She was incredibly helpful, polite, and professional throughout our conversation. Her friendly attitude and willingness to assist made the experience really pleasant. Excellent customer service! Keep up the great work, Montel! ⭐
Lloyd and his team was so professional and helpful with my order and executed my order professionally and promptly with guidance and support and the pricing just perfect
Will definitely make use of Reflecta Labs again
Thank you Lloyd and Reflecta Team
Tcm Cosmetics
I have been ordering from Reflecta Laboratory Supplies for over 2 years, but unfortunately the customer service and order dispatch have become extremely disappointing.
This is now the 5th time I have experienced the same issue: I arrange a courier to collect my order, the courier arrives at Reflecta, and is then told that there is nothing to collect or that the order is not ready.
This is not simply an inconvenience. I also run a business, and I rely on these products to fulfil my own customers’ orders and provide certain services. Because of these repeated delays, I have been unable to fulfil specific orders and offer certain services to my customers.
I have contacted Reflecta via WhatsApp and have screenshots documenting all five occasions where I have struggled to get my orders dispatched.
What makes this particularly frustrating is that Reflecta has many excellent reviews praising their customer service. Unfortunately, my experience has been completely different, and after five separate incidents, I can no longer consider this an isolated mistake.
I previously left a negative review after experiencing the same problem, and unfortunately I have had to leave another one.
I sincerely hope management addresses the dispatch and communication issues, because after more than two years as a customer, I am extremely disappointed and have reached the point where I am reconsidering whether I can continue doing business with Reflecta.
Turn around
I have had very bad expirences in the past with previous sales people at Reflecta. However since Liker has been there-the whole expirience has been a pleasure with very efficient service from her. Keep onn going Liker!
Date of experience: 07 September, 2026
Big thank you to Loyd Ngobeni, you have been exceptionally outstanding with your service.Responsiveness, product quality all the way. Looking forward to a long term relationship.
I ordered 25Kg Magnesium Flakes as well as Calcium Hydroxide from the JHB office. Delivery was quick and the service excellent. Loyd Nongobela did a good job, will defnitley use them again in the future.
Consistency and reliable
Loyd Nongobela constantly delivers exceptional services and genuinely goes the extra mile to help. He even made himself available even after hours for urgent support, which we greatly appreciate.
Date of experience: 29 June, 2026
The last time I did any business with this company was in 2023. If I look at my most recent purchase from them, I understand why I never deal with them. Not a customer orientated company at all. Bad response - if any at all, poor service, no communication.
Not to be recommended at all
Verified Company
