Verified
Honestly, I think they have lack of customer service
I understand that a flight can be delayed and also the luggage can no arrive
The problem is that they didn't accept the responsibility to compensate my loss due to their delay of 2 hours
- The flight KL 1201 was scheduled by 11:55 am (Sep 24, 2024)
- Due to technical issue, the flight was delayed by 2 hours
- I had a transfer plan from Oslo to Stavanger with 2hr 40min of layover
- Due to the delay of 2 hours (and Luggage left in Amsterdam), I missed my next flight from Norwegian airlines
- I went to Norwegian and explain the situation
- They said I need to go to SAS airlines booth (since they handle KLM flight as well) to ask for compensation to buy the flight
- Well, SAS agent just said "since the flight that I have missed is from Norwegian Air, they cannot assume the responsibility even the delay was caused by them
- So, I needed to buy extra last minute tickets for me and my wife by myself ($440.91)
Really poor customer service. No even any compensation.
Frustrating
