Verified Company
My experience with Kerala Taxis was disappointing, mainly due to the driver Usman.
1. The driver prioritised finding CNG pumps over our itinerary, wasting hours during our journey from Munnar to Trivandrum.
2. The driver was a contractor and lacked basic knowledge of Kerala's tourist spots and routes.
3. He frequently raised concerns about parking and driving up inclined roads, sometimes asking us to walk nearly 1 km. This was particularly difficult for my elderly parents.
Overall, I would not recommend this service based on my experience. A disappointing trip and a lesson learnt the hard way.
Edit 1: Please don't trust reply by company, as they mentioned that previously that the Driver was at Fault and there was a so called rule that mentions that The Driver cannot refill CNG (not Petrol or Diesel - but only CNG) when a passenger is boarded in the car; So I suggest every future traveller of this company to first consider this fact; The Driver Usman was also very Rude and unreasonable in times during travel and was not cooperative which led us to make impromptu changes to my itinerary. And due to the driver prioritising CNG issue over Travel Time, he wasted hours of travel time for us (1hr when start from Cochin; 1 and half hr extra for travelling from Thekkady to Varkala; and couple of hours when travelling in Trivandrum) and he also went around 20km extra just for this CNG Pump Finding, yet we were reasonable and left the issue
Reply from Kerala Taxis
2026.10.14
Dear Mr. Deepak,
Thank you for your feedback, and we are sorry the trip was tiring, especially for your parents.
We'd like to explain the fuel stops. Your vehicle left Cochin Airport with a full CNG tank. CNG is not available in Munnar or the surrounding hill areas, and with your three-night stay in Munnar, the next refill would only have been possible at Vandiperiyar, after Thekkady, on the fifth day of your trip. Our driver filled the tank as fully as possible at every available station, because running out of CNG in the hills would have seriously disrupted your trip. He explained this during the journey and worked extra hours to make up for the time spent refuelling. We understand these stops were still inconvenient, but they were made to keep your trip safe and uninterrupted.
Like most travel companies in Kerala, we work with trusted contract vehicles alongside our own fleet to handle seasonal demand. Your driver has driven these routes for many years, so we are sorry his guidance on sightseeing did not come across well. It may have been a communication gap, and we have discussed this with him.
We are also sorry about the walking. Some spots in Munnar have parking restrictions and steep, narrow roads, but your parents' comfort should have been given more attention, and we have shared this with the driver.
We are glad you and your family completed your journey safely, and we hope to have the chance to give you a better experience in the future.
If you'd like to talk this through, please reach us at +91 9656962225 or mail@keralataxis.com.
Warm regards,
Kerala Taxis
Thank you for your feedback, and we are sorry the trip was tiring, especially for your parents.
We'd like to explain the fuel stops. Your vehicle left Cochin Airport with a full CNG tank. CNG is not available in Munnar or the surrounding hill areas, and with your three-night stay in Munnar, the next refill would only have been possible at Vandiperiyar, after Thekkady, on the fifth day of your trip. Our driver filled the tank as fully as possible at every available station, because running out of CNG in the hills would have seriously disrupted your trip. He explained this during the journey and worked extra hours to make up for the time spent refuelling. We understand these stops were still inconvenient, but they were made to keep your trip safe and uninterrupted.
Like most travel companies in Kerala, we work with trusted contract vehicles alongside our own fleet to handle seasonal demand. Your driver has driven these routes for many years, so we are sorry his guidance on sightseeing did not come across well. It may have been a communication gap, and we have discussed this with him.
We are also sorry about the walking. Some spots in Munnar have parking restrictions and steep, narrow roads, but your parents' comfort should have been given more attention, and we have shared this with the driver.
We are glad you and your family completed your journey safely, and we hope to have the chance to give you a better experience in the future.
If you'd like to talk this through, please reach us at +91 9656962225 or mail@keralataxis.com.
Warm regards,
Kerala Taxis
